# Reviews.io Reviews **Vendor:** clearer.io **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 644 ## About Reviews.io REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. ## Reviews.io Pros & Cons **What users like:** - Users value the **fantastic customer support** that provides quick and friendly assistance for integration issues. (82 reviews) - Users highlight the **exceptional customer support** from Reviews.io, appreciating the quick response and helpful assistance. (47 reviews) - Users find Reviews.io to be **extremely easy to navigate** , enhancing their overall experience and satisfaction. (34 reviews) - Users praise the **exceptional support team** at Reviews.io for their helpfulness and responsiveness. (28 reviews) - Users love the **easy integrations** with various platforms, enhancing their ability to collect and display feedback effortlessly. (21 reviews) - Users commend the **extremely quick response time** of Reviews.io, appreciating their supportive and efficient customer service. (20 reviews) - Integrations (18 reviews) - Service Quality (18 reviews) - Review Management (13 reviews) - User Interface (10 reviews) **What users dislike:** - Users find the **pricing expensive** , especially since there's no free plan, making it tough for small businesses. (9 reviews) - Users face a **difficult setup** process with Reviews.io, requiring extensive refinement and coding knowledge for optimal use. (6 reviews) - Users frequently experience **poor customer support** , struggling with unhelpful chatbots and inaccessible human assistance when issues arise. (6 reviews) - Users find the **difficult navigation** challenging, noting the menu's complexity and the cumbersome manual review process. (5 reviews) - Users note **integration issues** with Reviews.io, finding the available options somewhat limited despite recent updates. (5 reviews) - Users find the **limited customization** options for the reviews page and widgets somewhat inconvenient and less personalized. (5 reviews) - Users feel the lack of **missing features** like reply functions and customization options significantly limits their experience. (5 reviews) - Users face challenges with **review import coordination** and suggest improvements for SEO and customer profile linkage. (5 reviews) - Usage Difficulty (4 reviews) - Users find the platform's **intricacy and lack of intuitiveness** hinder the overall user experience and learning process. (3 reviews) ## Reviews.io Reviews ### 1. A very average platform that doesn't give measurable results **Rating:** 2.0/5.0 stars **Reviewed by:** Leonid K. | Online Reputation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Reviews.io?** It’s a pretty good desktop version of the site. It also usually ranks in the top 10 SERP results for CA, AU, and DE. **What do you dislike about Reviews.io?** This platform generates absolutely no measurable additional traffic, and here’s why: on the mobile version of the site, the “Visit Website” button is hidden behind a submenu. Since 95% of traffic now comes from mobile devices, most people never see that button, so they don’t click through from Reviews IO to the brand’s website. On top of that, it’s impossible to add a link with a UTM tag or any other tracker to the “Visit Website” button, which makes it even harder to measure or attribute any traffic. **What problems is Reviews.io solving and how is that benefiting you?** Just another resource with positive content about the brand in the top 10 SERP results—nothing more. ### 2. Super Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Nastassja L. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Reviews.io?** I love that whenever I reach out through the chatbox, the team is always available to help. They’ve been able to resolve all of my issues and suggest alternative ways to achieve the best results. I really appreciate the support, especially because there have been many instances where Trilok has jumped into our account and helped set up features. **What do you dislike about Reviews.io?** So far, I have not experienced anything I dislike about Reviews.io **What problems is Reviews.io solving and how is that benefiting you?** They have been so helpful setting up our reviews on our website and helping sync our Klaviyo account. Our marketing team consists of me and a graphic designer, so having this additional resource is amazing. ### 3. Seamless Shopify Integration with Fast, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Reviews.io?** Reviews.io integrates seamlessly with our Shopify website using app embeds which makes adding reviews to specific pages simple and the support team is quick to respond and resolve any issues promptly. It is also a simple process to have inappropriate reviews moderated unlike some other review platforms. **What do you dislike about Reviews.io?** The invitation templates would be easier with a drag and drop system to add different elements. We have had some issues in the past with our product catalogue not updating correctly or a product linking to the wrong SKU, but this has usually been resolved relatively quickly. **What problems is Reviews.io solving and how is that benefiting you?** We can link product reviews to our abandoned basket emails, with the review being directly linked to the product in the basket giving the consumer confidence in completing their purchase. ### 4. Powerful review platform with outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Robin Leon S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Reviews.io?** What I like most about Reviews.io is the excellent customer support and the flexibility of the platform. The support team is very responsive, easy to reach and genuinely helpful. Requests and questions are handled quickly and professionally. In addition, the backend offers many clear and well-structured settings, which makes it easy to customize reviews, integrations and display options to fit our business needs. **What do you dislike about Reviews.io?** At the moment, there is very little to dislike. Some processes, such as imports or synchronizations, can take a bit of time until they are fully visible in the frontend, but the support team is always quick to assist and resolve any questions. Overall, this is a minor point compared to the value the platform provides. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helps us actively manage and strengthen our online reputation by collecting, displaying and managing authentic customer reviews in one central place. This builds trust with new customers, improves conversion rates and gives us valuable feedback. The easy integrations and detailed backend settings allow us to align the review strategy perfectly with our shop and marketing channels. **Official Response from Ruby Branston:** > Thanks for the thoughtful feedback, we’re really glad to hear that the platform’s flexibility and the support team’s responsiveness have been useful for you. We appreciate your note about imports and syncs taking a little time - that kind of insight is always useful. It's great to know that REVIEWS.io is supporting your review strategy and helping you to build trust with customers. ### 5. Fast, Helpful Live Chat Support with Flexible Features **Rating:** 5.0/5.0 stars **Reviewed by:** Christian J. | Digital Trading Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Reviews.io?** Quick to help and respond via live chat. Allow more flexibility than other platforms. The team are always helpful and escalate if they can't resolve themselves. **What do you dislike about Reviews.io?** They don't offer product review aggregation so we cannot show reviews from other sources **What problems is Reviews.io solving and how is that benefiting you?** Capturing reviews from our customers and displaying on the product pages. It increases trust with our customers and increases sales ### 6. Incredibly Supportive Migration and Seamless Google Reviews Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin F. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Reviews.io?** Incredibly supportive and helpful with migration from another review tool (Judge.me), and they have the integration from their reviews to Google Store Ratings and Google Shopping. Thank you Trilok! **What do you dislike about Reviews.io?** Nothing yet! So far it has had all the features I was looking for! **What problems is Reviews.io solving and how is that benefiting you?** Previously Judge.me was discovered to not have Google Store review integration capabilities, which Reviews.io solves. ### 7. Flexible, Easy-to-Use Platform with Outstanding Technical Support **Rating:** 4.0/5.0 stars **Reviewed by:** Chiara F. | Country Manager Italy, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reviews.io?** Great flexibility and more importantly, technical support (especially Daniel) has been very responsive, helpful and effective, whichi really makes a difference! The platform is very easy to use, good interface and product grouping is amazing. **What do you dislike about Reviews.io?** Nothing in particular, although the multi-language features need improvements. **What problems is Reviews.io solving and how is that benefiting you?** Managing reviews in multi-language markets and simplifying the entire process, from getting reviews to organizing them across markets. ### 8. Simple, Efficient All-in-One Review software **Rating:** 5.0/5.0 stars **Reviewed by:** R A. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Reviews.io?** Simple to use, efficient and powerful dashboard with all in one ecommerce tool **What do you dislike about Reviews.io?** It’s hard to find fault with the software itself, but I do think they could improve the AI support system. **What problems is Reviews.io solving and how is that benefiting you?** product review and multiple diverse products and widgets ### 9. TRILOK IS THE GOAT OF REVIEWS.IO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2025 **What do you like best about Reviews.io?** I've had a few previous review apps, none come close. easy to use, plenty of integration and it looks sleek on our website. However the biggest upsell is the support. Honestly second to none. Quick to respond, and super knowledgeable. Want to give a personal shoutout to my main man Trilok who has helped us over the years, any small issue, exploring options he's always there providing good help and tips, quick too. **What do you dislike about Reviews.io?** not having Trilok. But honestly nothing. (maybe make it a tad cheaper idk, the economy guys). **What problems is Reviews.io solving and how is that benefiting you?** Fixing our reviews not showing issue, mapping out correctly SKUs (ty Trilok) and ensuring reviews are visible on product pages. ### 10. Quick and Easy imports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Reviews.io?** Response time was extremely quick when needing to import reviews. I made some errors on my sheet and they allowed me to reupload it multiple times without it seeming like a hassle. Jenson was very friendly and very efficient. There was a small error with their live chat which meant I kept getting connected to someone who was out of office and it would not let me reconnect, but I am sure this was a system error and nothing to do with service. **What do you dislike about Reviews.io?** Only downside was the system error I encountered, where the live chat sent me to someone who was out of office and provided me no way to reconnect. **What problems is Reviews.io solving and how is that benefiting you?** compile all our reviews into one place ### 11. Direct and easy way to manage and optimise reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Customer Service and Sales Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Reviews.io?** Reviews.io allows us a more direct connection to customers and their reviews - I like that the reviews connect to each customer's profile and even the specific orders and products that the review relates to. This makes it easier to directly address customer concerns, but also makes it easier to link the feedback to the product-page on our website and use it to help drive future sales. **What do you dislike about Reviews.io?** Only a very minor quibble, but it would be useful for customer profiles to be linked togethetr so that repeat customers don't end up getting spammed with repeat review emails. This would be especially useful in instances where One company places several orders, but under different emails and recipient names. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io allows us a direct connection to customers when they provide feedback, as well as a direct conenction to the product they refer to. This gives us the ability to apply the feedback (eg. with product design or website navigation) in a much more targeted and efficient manner. **Official Response from Ruby Branston:** > Really glad to hear how linking reviews to customer profiles and products is helping you to address concerns and drive future sales. Thanks also for flagging the point on repeat customer profiles - feedback like this is always valuable. It's great to know that the platform is giving you a more direct and efficient way to connect with your customers. ### 12. Best customer support ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Nina N. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Reviews.io?** The customer support was fantastic! I had problems integrating customer reviews into my shop and was glad that I didn't have to talk to a chat bot, but could chat with real people who responded quickly and friendly. They helped me implement the reviews on my shop and set everything up for me until I was satisfied. The reviews on my website are trustworthy and clear, and they help me generate more sales. **What do you dislike about Reviews.io?** nothing, great tool and even better customer support **What problems is Reviews.io solving and how is that benefiting you?** The customer support was fantastic! I had problems integrating customer reviews into my shop and was glad that I didn't have to talk to a chat bot, but could chat with real people who responded quickly and friendly. They helped me implement the reviews on my shop and set everything up for me until I was satisfied. **Official Response from Ruby Branston:** > Really glad to hear that the team could step in and help get everything integrated the way you needed. Having real people to talk things through with can make such a difference, so it’s great to know that experience landed well for you. Thanks for sharing your thoughts and for trusting us with your reviews setup. ### 13. A Trustworthy Platform That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | CTO, eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Reviews.io?** Trustworthy platform Great overview and integrations Easy for customers to review Easy to integrate with Industri standards like Klaviyo etc. Ultra fast online customer support **What do you dislike about Reviews.io?** Small marketshare / low brand awareness in Denmark, currently **What problems is Reviews.io solving and how is that benefiting you?** Before we had a hard time getting a product review, and often only got for a single product, for the whole order. Reviews.io made it easy for our customers to review multiple products. We also had a hard time directing customers to the actual review submission "form" - across several of the biggest eCom platforms. **Official Response from Ruby Branston:** > Thanks for sharing your experience. It's great to hear that the integrations and support have made it easier for your customers to leave reviews - especially across multiple products. We also appreciate the note on brand awareness, and we’re glad that the platform is already making a difference for your team. ### 14. Great Value for Money with Innovative Features and Excellent Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** Federica B. | Ecommerce marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Reviews.io?** Currently, they offer value for money compared to other platforms, and they are as innovative as anyone else on the market. We are very pleased with their account support. **What do you dislike about Reviews.io?** From a marketing perspective, the widgets available to integrate into Klaviyo are a bit limited. **What problems is Reviews.io solving and how is that benefiting you?** Displaying visually impactful review nuggets that highlight product benefits, integration with Klaviyo, and ease of use of their UI. ### 15. 5 star company **Rating:** 5.0/5.0 stars **Reviewed by:** Mia R. | Social Media Exec - Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Reviews.io?** The platform is so easy to navigate around and use and not overly complicated. The team are always on hand for support and efficient in their responses at all times. Honestly the best review platform out there! **What do you dislike about Reviews.io?** The AI responses are quite repetitive but understand this will probably improve over time **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io are helping us to collate real honest feedback from our customers that we can then use in our marketing etc. Their platform allows us to manage feedback, pick up on trends in customer experiences and manage any negative feedback with ease. ### 16. Excellent customer service at review.io – thank you, Luke! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Reviews.io?** I find the customer service from review.io the best. Thank you very much, Luke, for your great help! **What do you dislike about Reviews.io?** Sometimes we currently have technical problems, which, however, were excellently resolved by customer support. **What problems is Reviews.io solving and how is that benefiting you?** Thanks to Reviews.io, we can now better integrate our customer reviews into the website. ### 17. Helpful Customer Support and a Truly Supportive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Wan T. | CS Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Reviews.io?** The customer support services are helpful, and the team is supportive. **What do you dislike about Reviews.io?** There is nothing I dislike about Review.io. Everything is fine with me. **What problems is Reviews.io solving and how is that benefiting you?** I want to know how to remove the negative review, and how to update the review that’s already posted. ### 18. Powerful Integrations, Easy Review Requests, and Truly Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Reviews.io?** Lots of integration options, great that you are able to send review requests through the platform itself. Really helpful support **What do you dislike about Reviews.io?** Would love more options for the time breakdown. As we like to review custom periods for our KPIS and can currently only look at 7 & 30 days, and 3 & 6 months **What problems is Reviews.io solving and how is that benefiting you?** Having all of our review tools in one platform is incredibly useful, as previously it has been split out over 3 platforms ### 19. Simple, Easy-to-Use Platform with a Helpful Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Reviews.io?** It's a very simple and easy platform to use, and the team are very helpful at resolving any issues. **What do you dislike about Reviews.io?** The automated responses could be better, if i had to pick anything **What problems is Reviews.io solving and how is that benefiting you?** It allows us to effectively manage our reviews. I like that I can be notified when one has been left. ### 20. Simple to Use, Great Integrations, and Turns Customer Feedback into Social Proof **Rating:** 5.0/5.0 stars **Reviewed by:** John Y. | Ecommerce Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Reviews.io?** Simple to use, great integrations, and it helps turn real customer feedback into social proof that drives confidence and conversions. I like how it can pull reviews from various platforms **What do you dislike about Reviews.io?** Some of the products are very code-heavy and end up requiring support to help fix issues, rather than letting you make adjustments easily on your own. **What problems is Reviews.io solving and how is that benefiting you?** It takes the hassle out of gathering reviews and helps us show real customer experiences at the right moments, which builds confidence and helps customers make better buying decisions. **Official Response from Ruby Branston:** > Turning real customer feedback into visible social proof is exactly what REVIEWS.io is built for, so it’s great to see that working for you! We appreciate you calling out the integrations as well. Thanks for the note on the more technical areas - and we’re glad the team’s been able to step in when needed. We appreciate you for sharing such a thoughtful review. ### 21. Customer Support Satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Philipp S. | Founder, owner, manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Reviews.io?** The credibility it provides as a company and the seamlessness of integration. Even more the customer support because they go all the way to help you with solving the problem. **What do you dislike about Reviews.io?** once logged in the orientation within the menu is kind of complex. I guess that could be simplified a little. **What problems is Reviews.io solving and how is that benefiting you?** It gives our product credibility. Since we are a high priced product that luckily delivers the reputation we receive review.io provides a substantial amount of credibility and transparency for building customer trust. **Official Response from Ruby Branston:** > Great to hear that the platform’s integrations and credibility are helping build customer trust, and that our support team has made such an impact. We appreciate your note on navigation and will use it to improve - thanks for the great feedback! ### 22. Amazing Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** James N. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Reviews.io?** The support is top-notch! They actually call me to discuss how they can help, and it’s not a call centre! They rang me on their mobile, and I can actually get hold of them if I need to. Furthermore, they’re quick to take action and offer real support, rather than just saying "it's your issue", "upgrade your plan" or "get a developer". They genuinely go above and beyond for you. For example, my small e-commerce store has some products with like 80+ variations, and that wasn't going to work for reviews without product grouping (otherwise reviews would be for each variation, not the product as a whole). They actually enabled the feature on my account, even though it was in the next plan. They also imported my current reviews, working with me to everything was correct too. I have to admit, I wouldn’t have stayed if it weren’t for the outstanding support from John and Trilok. Thanks heaps, guys - you’re absolute legends! You should get a raise! The product "ReviewsIO" itself is a good product, **What do you dislike about Reviews.io?** Being a small business, it is quite pricey for some of the features you need in the higher plans, but that's only because we have less capital than larger companies. It is worth the money. I do wish the API wasn't locked behind such a high-cost plan, and I will admit, some of the "Grow" plan features should probably be part of the "Start-up" plan, e.g Product Grouping & Attributes. **What problems is Reviews.io solving and how is that benefiting you?** Allowing me to collect reviews and have the ability to show them on the Google Shopping store page. **Official Response from Ruby Branston:** > Thanks so much for the detailed feedback - really glad the support from John and Trilok made such a difference. We’ll definitely pass your kind words on! Great to hear product grouping and import features are helping your store get the most from reviews. And thanks for the thoughts on plan structure - feedback like this is always appreciated and helps us to improve. ### 23. The Best Google Verified Review App on the Market **Rating:** 4.0/5.0 stars **Reviewed by:** Damien K. | Director of partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Reviews.io?** The best google verified review app on the market. **What do you dislike about Reviews.io?** Price point vs other technologies can be hard to swallow, (But worth it!) **What problems is Reviews.io solving and how is that benefiting you?** Content is one of the biggest challenges with our email marketing strategy. Verified user reviews plug in to our Klaviyo instance easily and we can select any review 4 stars and above to integrate into our email content. User generated content is very much more substantial than just hearing from the brand itself. ### 24. Good Cost-Effective Choice Hampered by Unintuitive System, Lost Reviews & Display Errors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Reviews.io?** The main reason we moved to Reviews.io was the significantly lower cost compared to Trustpilot, offering good value for our small business. Although the system is less feature-rich, the cost savings are the primary benefit. Customer support has been quite good, which is essential because we find the admin system unintuitive and difficult to use. I recently received excellent, much-appreciated support while changing our platform setup. We also like how the reviews are displayed on our website, though this could be improved. Overall, we are happy enough to stay with Reviews.io, but we have important reservations (detailed in our dislikes) regarding ease of use and other issues that we hope they can resolve. **What do you dislike about Reviews.io?** Our biggest dislike is the overall lack of technical reliability, which is causing us to lose valuable customer reviews and business. Our review flow consistently dries up after the first few days of every month. Despite reporting this repeatedly, support has not been able to resolve it, leaving us unable to diagnose or fix the underlying issue. Many customers report never receiving review invitations. Furthermore, manual invites often fail to send or are never received. This means we are losing genuine, hard-earned reviews, which entirely defeats the purpose of paying for the service. Beyond this critical review loss issue, we have significant frustrations with the platform's usability: Usability and Implementation: The system is highly unintuitive, difficult to use, and over-complicated. Implementation and integration were not easy. The administration interface and plan structures are confusing, making it very hard to know exactly what features are included in our current package. Overall, we feel the returns we get for our time and resource investment are much lower than they should be. Website Display Bug: Our replies to customer product reviews do not appear on our website. This is a major issue because it prevents us from showing gratitude for positive feedback. More importantly, it is damaging to our reputation when we cannot publicly respond to unfair or misleading negative reviews, making it look like we don't care or that the false claim is accurate. **What problems is Reviews.io solving and how is that benefiting you?** A third-party service like Reviews.io helps our business tackle two main challenges, although we feel it only goes part way to solving them completely. Firstly, it assists with the issue of building necessary online trust for high-value gear sales. By collecting product reviews, it provides social proof that can boost customer confidence and conversion rates. Secondly, it helps us gain structured customer feedback on product quality and durability, allowing for better inventory decisions. Given our existing strong reputation built over 33 years in this niche market, we don't rely on a review platform as heavily as many others, and we are fortunate to be doing well despite the platform's shortcomings. While Reviews.io currently assists us in these areas, we feel its numerous important failings (detailed in our dislikes) critically limit the returns, meaning we could be getting a much better benefit for our investment. **Official Response from Ruby Branston:** > Thank you for taking the time to share such detailed feedback, it’s really valuable for us to hear where the experience has fallen short as well as where it’s working for you. It’s clear how much impact the review delivery issues, usability frustrations, and display problems have had on your workflow and on the trust you’re trying to build with customers. We understand how serious that is, and we’re really sorry that these parts of the platform haven’t met your expectations. Your points give us a very clear picture of where the experience has felt unreliable, and we appreciate you raising them so openly. I’m also glad to hear that the support team has been able to help where possible and that you’ve found value in the cost savings and how reviews appear on your site, even with the limitations you’ve highlighted. Thanks again for such honest insight - reviews like this help guide where we need to improve, and we appreciate you sticking with us while navigating these challenges. ### 25. Really Helpful, Quick Customer Support for Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reviews.io?** Really helpful customer support and help setting things up by Jenson. Quick responses and reaction time. **What do you dislike about Reviews.io?** Product feed sync seems a bit more complicated, UX is sometimes a bit confusing/not that clear **What problems is Reviews.io solving and how is that benefiting you?** Great value for money and alternative to Trustpilot, large variety of different functions and widgets available ### 26. About the experiences with technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Encep S. | Full stack developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Reviews.io?** The platform is easy to use, with a clean interface and straightforward setup. Their integration options work well with our existing systems, and the review collection process is simple for both us and our customers. The analytics dashboard also provides clear insights into customer sentiment. **What do you dislike about Reviews.io?** Sometimes technical updates, such as changes to API parameters, are made without prior notification, which can cause unexpected issues in our integrations. Response times from support can also vary depending on the complexity of the problem. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helps us collect and showcase genuine customer feedback, which builds trust and increases our conversion rates. The platform streamlines the review process, making it easy for customers to share their experiences. This not only improves our brand reputation but also provides valuable insights to enhance our products and services. **Official Response from Ruby Branston:** > Great to hear the platform’s ease of use, integrations, and analytics are helping you collect and showcase customer feedback. Thanks for the note on API updates and response times - feedback like this is always appreciated and helps us improve. ### 27. Outstanding Support and Service from Reviews.io **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Reviews.io?** The support from Reviews.io is amazing. The team there are nothing short of excellent. **What do you dislike about Reviews.io?** There are no dislikes to Reviews.io. I enjoy everything they have to offer and appreciate the extra mile that the team goes. **What problems is Reviews.io solving and how is that benefiting you?** Pretty much all. Before Reviews.io we were using another reviews platform that was not a Google trusted partner however, Reviews.io is. This makes such a seamless and easy integration for Google shopping. The platform for managing reviews is super user friendly and adds to our revenue generating tasks. **Official Response from Ruby Branston:** > Thanks for such a glowing review! We're so pleased the platform and our team have made things easier for you - especially around Google Shopping and review management. We really appreciate you sharing your experience. ### 28. Fast Support and Effortless Review Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Tony C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Reviews.io?** The customer service was pretty fast about resolving my issue, inside of 12 hours. The reviews are easy to create. **What do you dislike about Reviews.io?** Hard to find where to write the reviews. But one figures it out. **What problems is Reviews.io solving and how is that benefiting you?** Some spammers were destroying my name on the site by creating too multiple reviews that were not about my company specifically, and it was affecting my Google search results, making it seem as though these reviews were about us when in fact they were just scam reviews. **Official Response from Ruby Branston:** > Really glad to hear that the team could get things sorted quickly for you. That kind of turnaround is exactly what we aim for. Appreciate you calling out the navigation part - that’s useful insight, thanks for flagging it! ### 29. Great Customer Support Made Review Imports Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Reviews.io?** Great customer support when I needed to import reviews : ) **What do you dislike about Reviews.io?** The import button has been removed which initially made this trickier **What problems is Reviews.io solving and how is that benefiting you?** Getting the word out there about our service ### 30. The best support team I have ever had the chance of interactive with!! Special shoutout to Trilok **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Reviews.io?** The reviews.io team was quick to respond and take action regarding my concerns. As a marketing professional, I am yet to find another team that is so dedicated to their craft. Amazing customer support. **What do you dislike about Reviews.io?** none. it is a great product and i would love to collaborate in the future. **What problems is Reviews.io solving and how is that benefiting you?** There are alot of bot reviews our page receives & the team, especially Jenson has been very supportive. **Official Response from Ruby Branston:** > We’re so glad our support team, especially Jenson, made such a strong impression. We'll be sure to pass on your shoutout! It’s great to know we’ve been able to support you in tackling bot reviews. Thanks so much for the kind words and for taking the time to leave a review! ### 31. Easy and efficient platform to manage and collect customer reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Praphul Kumar P. | Senior FreshService System Admin and Automation developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Reviews.io?** Reviews.io offers a simple and intuitive interface to collect, manage, and display customer reviews. The dashboard is very user-friendly, and I especially like the automated review collection process, which saves a lot of manual effort. It helps in building customer trust with authentic reviews and has good integration options with other platforms. **What do you dislike about Reviews.io?** The pricing structure could be more flexible for small businesses. Sometimes, advanced customization options are limited unless you opt for higher-tier plans. Also, the support response time can be improved during peak hours. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helped us streamline and automate the process of collecting authentic customer feedback. It allowed us to build trust with new customers by displaying verified reviews on our website, improving our online reputation. The automation of review requests reduced manual follow-ups, saving time and improving response rates. It also provided actionable insights from customer feedback, helping us improve our service quality and make data-driven decisions. **Official Response from Ruby Branston:** > Great to hear that the platform’s ease of use, integrations, and automation are helping you save time and build trust with customers. Thanks also for the feedback on pricing and support response times, we’ll keep working to improve those areas. ### 32. Best-In-Class Reviews Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Justin L. | Digital Producer Trainer & BPO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Reviews.io?** Reviews.io provides an excellent consolidation of reviews, with great widgets to display them, and well-integrated UGC and customer questions. **What do you dislike about Reviews.io?** This list is shrinking as more features become available. Review imports from other platforms can be a bit of a hassle to coordinate, depending on where they're coming from. **What problems is Reviews.io solving and how is that benefiting you?** Streamlined review requests and follow-ups for products with seamless photo & video upload opportunities for UGC. ### 33. A reliable partner for building trust and credibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Reviews.io?** Reviews.io has been an excellent tool for our business. The platform makes it simple to collect verified customer feedback and display it in a professional way that enhances brand reputation. Integration with our existing systems was seamless, and the analytics dashboard provides valuable insights into customer sentiment. Their support team is knowledgeable and responsive, which gives us confidence that we’re backed by a strong partner. Overall, Reviews.io has helped us strengthen customer trust and improve conversions—an asset for any business serious about growth. **What do you dislike about Reviews.io?** Easy setup, advanced features cost more. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io solves the problem of building trust online by collecting and displaying verified customer feedback, which benefits businesses by boosting credibility, improving SEO, and increasing conversions. **Official Response from Ruby Branston:** > Thank you for the kind words! We're so pleased that REVIEWS.io has supported your growth and helped to build customer trust. Appreciate your note on pricing too - feedback like that is always useful. ### 34. Fast, Helpful Customer Service That Solves Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Reviews.io?** Always great customer service. Fast responses and really solving issues. **What do you dislike about Reviews.io?** There's a few missing features. It would love to have Slack notifications on lower tier plans. **What problems is Reviews.io solving and how is that benefiting you?** Easy of use of the platform. ### 35. Boosts Our Online Reputation, But Too Many Features Are Paywalled **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Reviews.io?** Has been effective in raising our positive online reputation **What do you dislike about Reviews.io?** Many of the features are only available behind paywalls **What problems is Reviews.io solving and how is that benefiting you?** online reputation management ### 36. Fast and Accurate Understanding of Every Request **Rating:** 5.0/5.0 stars **Reviewed by:** Miia L. | SM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Reviews.io?** Speed, understanding of the concerns, real help, polite agents, features included to the plan, super easy to use the platform and adjust any needed for your business changes **What do you dislike about Reviews.io?** Not sure yet, Not sure yet, Not sure yet, **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helps us collect, manage, and respond to customer feedback in one centralized place, making our review process more efficient and transparent. It benefits us by improving trust with users, spotting issues faster, and strengthening our online reputation. **Official Response from Ruby Branston:** > Thanks for taking the time to share this. It’s really great to hear that the platform’s been easy to use and flexible for your needs, and that our team have been able to support you clearly and quickly. We appreciate you for choosing REVIEWS.io and sharing your experience. ### 37. Top-Notch Support and a User-Friendly, Well-Documented API **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Reviews.io?** Support is absolutely top-notch and truly individualized! The platform is easy to use and API very well documented. **What do you dislike about Reviews.io?** Price can be quite steep especially with API usage and large amount of orders **What problems is Reviews.io solving and how is that benefiting you?** Having a hybrid store not only on Shopify but also custom codebase and having to use the API ### 38. Best Reviews Platform Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Ed S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Reviews.io?** Excellent customer service and communication. The product easy to use, integrates easily with Shopify and our other systems, with frequent feature updates that help us get the most from our reviews. **What do you dislike about Reviews.io?** No major dislikes. While occasional gremlins pop up, their customer support and dev team respond quickly and keep you well-informed throughout the process. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helps us collect and display verified customer feedback seamlessly across our website and marketing channels. It’s improved our brand credibility, conversion rates, and overall customer trust while simplifying review management for our team. **Official Response from Ruby Branston:** > Great to read this - thanks for sharing your experience! It’s good to hear that the platform fits well with your setup, and we’re glad that the team’s been able to keep things running smoothly when any small issues arise. ### 39. Stay Away from this Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Reviews.io?** I didnt like it. I cancelled my account via chat and they charged me again. **What do you dislike about Reviews.io?** Very slow response to questions and they are very rude. **What problems is Reviews.io solving and how is that benefiting you?** They have only created problems by stealing my money. ### 40. Outstanding Customer Service Makes All the Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Reviews.io?** Customer service is very helpful and you get a response anytime you contact them, also lots of good product documentation explaining how to set it up, then setup and onboarding is very easy. They had the integrations and features i needed. **What do you dislike about Reviews.io?** I had to search to find how to upload my existing reviews into their system and on to my site, i think that should be a step in the onboarding process to make it easy. **What problems is Reviews.io solving and how is that benefiting you?** we are trying to increase reviews on our products for better quality search results, CTR and improved conversions **Official Response from Ruby Branston:** > We're really glad to hear that the onboarding and support were helpful and that the setup matched what you needed. Your note about importing existing reviews is appreciated - that’s a helpful insight into where things could be clearer. Thanks for taking the time to leave a review. ### 41. Reliable review platform with great integrations and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Reviews.io?** Reviews.io offers a clean, intuitive interface and makes it easy to collect and display authentic customer feedback. The integration options with Shopify is pretty seamless, and the support team is always quick and helpful. Great selection of widgets **What do you dislike about Reviews.io?** There’s a bit of a learning curve when setting up advanced features like widgets and API integrations, but once configured, everything runs smoothly. There’s limited control over customizing public profile pages - more flexibility in design and layout would make the platform even better. Enhanced options for brand personalization would be a welcome improvement. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helps us collect and manage authentic customer feedback efficiently. It provides the tools we need to automate review requests, analyze sentiment, and showcase reviews effectively across platforms. **Official Response from Ruby Branston:** > We really appreciate you taking the time to share such detailed feedback. It's great to hear that the integrations, interface, and support team are all working well for you. Thanks as well for calling out the learning curve and personalisation limits - insights like that help us to keep improving. Delighted to know that the platform’s delivering real value for your team overall. ### 42. Easy to use and helpful support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Reviews.io?** we have had experiences with a range of review providers, the flexibility to use reviews, widgets and collections make the platform appealing. the fast track support is very good from our initial conversation especially from a support provider called Trilok. **What do you dislike about Reviews.io?** So far, we haven’t encountered any issues with the platform. **What problems is Reviews.io solving and how is that benefiting you?** The review collection and Google advertising partner features seem highly appealing to us. **Official Response from Ruby Branston:** > It’s great to hear how the flexibility of the platform has stood out for you. We’re also really pleased Trilok was able to support you early on, we’ll be sure to pass that along! Thanks for sharing your experience, and we’re glad that REVIEWS.io is ticking the right boxes for you so far. ### 43. Amazing Features Backed by Truly Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Reviews.io?** all the support, because there are so many amazing features and so many people that help me figure them out! But most of all.. TRILOK!!!!!!!!!!!!!! **What do you dislike about Reviews.io?** that I never used it before, it's honestly too good **What problems is Reviews.io solving and how is that benefiting you?** Tracking reviews per product, UGC content, Email requests, etc. ### 44. Easy to Use with Genuinely Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Reviews.io?** It’s easy to use, straightforward for customers, and the support is genuinely excellent. **What do you dislike about Reviews.io?** Can be very expensive for reasonably basic functionality. They really want you to get off their basic plan. **What problems is Reviews.io solving and how is that benefiting you?** Adds confidence to our customers purchase journey. We sell expensive products, so knowing we wont let them down is good. ### 45. Fantastic Customer Service with Expert Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sean C. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Reviews.io?** Fantastic customer service - always an expert on hand to help with technical issues that need fixing quickly. In particular, Maddox is fantastic! **What do you dislike about Reviews.io?** Nothing really! I would recommend it to anyone. **What problems is Reviews.io solving and how is that benefiting you?** It helps us automate review sends, integrate smoothly with our site, and use review boosters. ### 46. Quick, Helpful Service with Friendly Staff—Trilock Is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Reviews.io?** Quick, helpful service. Straight forward information provided by friendly staff. Trilock is awesome. **What do you dislike about Reviews.io?** So far, I haven’t found anything negative to say about review.io. **What problems is Reviews.io solving and how is that benefiting you?** We’re in the process of migrating from another review platform to reviews.io so we can get our Google ratings. ### 47. Professional and courteous services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Reviews.io?** We are now fully onboard the platform and have toured the features and menus. The account provided is excellent and we have a complete overview of our customer reviews. Props to their staff, Trilok and Luna, who have been extremely courteous and caring throughout our integration to the platform. Trilok was there since the beginning and took care of our initial onboarding, while Luna filled in to fulfill additional requests. Their team was a delight to work with, and I highly recommend them to any new businesses getting on board the platform. **What do you dislike about Reviews.io?** I found out that the previous issue I mentioned was easily rectified with the provided account. I would happily say that there is none, and the platform/service is amazing as is right now. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io is able to highlight actual customer experiences, whether good or bad. It focuses on an easy 5 star system to indicate how satisfied the customer is. This helps us immensely because potential buyers or sellers on the site are able to see if the site is a good fit for their game trading activities. The site appears frequently on Google and helps establish our presence. **Official Response from Ruby Branston:** > Thanks for the thoughtful review - it’s fantastic to hear that you’ve had such a smooth onboarding and that the platform’s delivering what you need. We’ll definitely pass your kind words on to Trilok and Luna - so glad that they could support your setup and ongoing requests. Appreciate the recommendation and excited to see your presence continue to grow! ### 48. Quick, uncomplicated help with our topics **Rating:** 5.0/5.0 stars **Reviewed by:** Andre R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Reviews.io?** The quick and straightforward help with our topics. **What do you dislike about Reviews.io?** Currently, I can't think of anything that could be negatively evaluated by us. **What problems is Reviews.io solving and how is that benefiting you?** We currently had questions about our star ratings on Google and on the widget. ### 49. Super helpful to their clients, and their software is awesome. We love the features! **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith D. | Business Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Reviews.io?** The integrations and ease of use. It was easy to set up and we use it daily. The customer support is super helpful and we love all of the features. **What do you dislike about Reviews.io?** I have not disliked much. We were disappointed that our reviews were never able to be synched to Walmart.com, but it seems there was nothing they could do. **What problems is Reviews.io solving and how is that benefiting you?** It gives us a great platform to answer reviews, and use them on our website and on our social media and email blasts. **Official Response from Ruby Branston:** > So glad to hear that you’re finding the platform easy to use and packed with features, and that our support team has been so helpful. Thanks for the wonderful feedback! ### 50. Very Helpful Onboarding Support and an Intuitive System **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Reviews.io?** very nice customer support, very helpful during our onboarding process. system is pretty intuitive. **What do you dislike about Reviews.io?** everything looks good for now. i have not used the tool long enough to know more. **What problems is Reviews.io solving and how is that benefiting you?** helping us import our reviews into tiktook - [View Reviews.io pricing details and edition comparison](https://www.g2.com/products/reviews-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+16%3A51%3A45+-0500&secure%5Bsession_id%5D=bed0b86a-ba41-4e35-b2e3-fd62be758728&secure%5Btoken%5D=198a2cb993ef6126c15c9506a6c6340504e834ea3e1799eaa8db71408df52472&format=llm_user) ## Reviews.io Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Boost AI Search & Discovery](https://www.g2.com/products/boost-ai-search-discovery/reviews) - [CS-Cart Multi-Vendor](https://www.g2.com/products/cs-cart-multi-vendor/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [EKM](https://www.g2.com/products/ekm/reviews) - [Flutter](https://www.g2.com/products/flutter/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Hubsolv](https://www.g2.com/products/hubsolv/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Searchanise](https://www.g2.com/products/searchanise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Reviews.io Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reviews.io Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (250 reviews)