Birdeye Pricing Overview

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https://birdeye.com/pricing/?utm_source=g2crowd&utm_medium=cpc&utm_campaign=g2crowd&utm_term=price_description&utm_sfcamp=7011Q000001IhtO

Birdeye has 3 pricing editions. A free trial of Birdeye is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Birdeye is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Birdeye must be conducted with the seller.

Pricing information was last updated on November 20, 2025

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

10%

Perceived Cost

$$$$$

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Birdeye Pricing Reviews

(2)

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

3/1/2021

"One of the best decisions for our company for accumulating reviews, and connecting with customers!"

5/5

What do you like best about Birdeye?

Customer Service. Answer all questions and remain professional. They check in on our company, ensuring we are utilizing all the products to help us succeed, which has been extremely helpful in maximizing our investment. It is very easy to learn, and if you have a question, there is always someone there to help you through the situation. We utilize social media daily to stay up-to-date with posting specials and keep the company top of mind in front of our audience. They have even helped us with our posts and posted very professional ones on our behalf. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Nothing, I have not had any problems to dislike. Would like the price to be a little lower Review collected by and hosted on G2.com.

Recommendations to others considering Birdeye:

If you need to receive reviews for your business, Birdeye is the best. I like the chatbox as well. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Solving the pricing, which they are working with me, since the pandemic. We are receiving much more reviews since we started Birdeye, which are very important in our business. Now that we are utilizing Social Media platforms with Birdeye, the simplicity of posting is wonderfu! Review collected by and hosted on G2.com.

Kevin P.

Director

Small-Business (50 or fewer emp.)

3/19/2026

"Poor delivery and serious cancellation concerns"

0/5

What do you like best about Birdeye?

They sell their product really well. Makes you believe that they will change everything for your business. Unfortunately, it is opposite of that. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Limited functionality compared to what was promised

Poor follow through on implementation requests

Ongoing billing despite cancellation requests

Aggressive upselling even after disengagement Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

We engaged Birdeye expecting a comprehensive customer engagement and marketing solution. Unfortunately, the actual delivery was minimal and did not align with what was presented during the sales process.

Despite paying a significant monthly fee, the platform provided limited value and key deliverables were not implemented.

We made multiple clear requests to cancel the subscription. These were not actioned, and billing continued. We were later told there was no record of our requests, which contradicts our documentation.

This matter has now been escalated to QCAT.

Recommendation: Keep away from this business. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

edit

Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like these very seriously.

We understand that your concerns relate to the value delivered, the cancellation process, and continued billing after your requests to cancel. That is not the experience we want for any customer.

We want to review the details carefully with our senior support leadership team. Please contact us directly at ciera.saldona@birdeye.com with your business name, so we can identify your account and escalate this immediately.

We appreciate you bringing this to our attention.

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