Best Software for 2025 is now live!

Best Feedback Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of natural language processing (NLP) software to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with survey software, social media, and customer service software such as help desk software, live chat software, and enterprise feedback management software. All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use text analysis software for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

Centralize customer feedback collected from multiple sources and channels
Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
Provide dashboards and visualizations for text data
Integrate with review sites, survey tools, or help desks through which users can source customer feedback

Best Feedback Analytics Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
169 Listings in Feedback Analytics Available
(3,140)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.0
    Custom Reports and Dashboards
    Average: 8.5
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.0
Custom Reports and Dashboards
Average: 8.5
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
(22,930)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Feedback Analytics software
View top Consulting Services for SurveyMonkey
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use ca

    Users
    • Teacher
    • Student
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SurveyMonkey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    232
    Ease of Creation
    84
    Features
    58
    Intuitive
    57
    Helpful
    49
    Cons
    Survey Issues
    64
    Expensive
    46
    Limitations
    39
    Missing Features
    27
    Limited Options
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Thematic Analysis
    Average: 8.7
    7.9
    Custom Reports and Dashboards
    Average: 8.5
    7.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,761 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,441 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use ca

Users
  • Teacher
  • Student
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
232
Ease of Creation
84
Features
58
Intuitive
57
Helpful
49
Cons
Survey Issues
64
Expensive
46
Limitations
39
Missing Features
27
Limited Options
25
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
7.8
Thematic Analysis
Average: 8.7
7.9
Custom Reports and Dashboards
Average: 8.5
7.3
Customer Service Channels
Average: 8.7
Seller Details
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,761 Twitter followers
LinkedIn® Page
www.linkedin.com
1,441 employees on LinkedIn®

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(748)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome

    Users
    • Digital Analyst
    • Product Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    234
    Session Replay
    203
    Insights
    193
    Customer Understanding
    155
    Helpful
    154
    Cons
    Session Issues
    79
    Not Intuitive
    74
    Session Management
    74
    Missing Features
    68
    Learning Curve
    66
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.5
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome

Users
  • Digital Analyst
  • Product Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
234
Session Replay
203
Insights
193
Customer Understanding
155
Helpful
154
Cons
Session Issues
79
Not Intuitive
74
Session Management
74
Missing Features
68
Learning Curve
66
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.5
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,879 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
(2,012)4.4 out of 5
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
    • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
    • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Features
    51
    Intuitive
    47
    Helpful
    45
    User Experience
    44
    Cons
    Expensive
    37
    Limitations
    31
    Missing Features
    27
    Limited Customization
    21
    Limited Features
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    423 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
  • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
  • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Features
51
Intuitive
47
Helpful
45
User Experience
44
Cons
Expensive
37
Limitations
31
Missing Features
27
Limited Customization
21
Limited Features
19
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
8.4
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
897 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
(273)4.6 out of 5
8th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

    Users
    • Customer Advocate
    • Customer Champion
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Medallia Agent Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Feedback Management
    3
    Helpful
    3
    Customizability
    2
    Customization
    2
    Cons
    Missing Features
    2
    Connection Issues
    1
    Delay Issues
    1
    Layout Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Agent Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,103 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

Users
  • Customer Advocate
  • Customer Champion
Industries
  • Retail
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
Medallia Agent Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Feedback Management
3
Helpful
3
Customizability
2
Customization
2
Cons
Missing Features
2
Connection Issues
1
Delay Issues
1
Layout Issues
1
Limited Customization
1
Medallia Agent Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,103 employees on LinkedIn®
Phone
650-321-3000
(140)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Information Technology and Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    14
    Improvement
    11
    Customer Feedback
    10
    Easy Integrations
    9
    Cons
    Improvement Needed
    6
    Limitations
    6
    Learning Curve
    5
    Difficult Reporting
    4
    Expensive
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.5
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Information Technology and Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
14
Improvement
11
Customer Feedback
10
Easy Integrations
9
Cons
Improvement Needed
6
Limitations
6
Learning Curve
5
Difficult Reporting
4
Expensive
4
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.5
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,103 employees on LinkedIn®
(548)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Software Engineer
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 53% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Analytics
    8
    Dashboard Usability
    8
    Intuitive
    8
    Cons
    Limitations
    5
    Limited Customization
    5
    Missing Features
    4
    Dashboard Issues
    3
    Improvement Needed
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.4
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.5
    8.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Software Engineer
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 53% Enterprise
  • 35% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Analytics
8
Dashboard Usability
8
Intuitive
8
Cons
Limitations
5
Limited Customization
5
Missing Features
4
Dashboard Issues
3
Improvement Needed
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
8.4
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.5
8.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
(1,854)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
    • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
    • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Helpful
    54
    Voice Transcription
    48
    Communication
    43
    Call Management
    38
    Cons
    Call Issues
    42
    Recording Issues
    34
    Call Disconnections
    27
    Connection Issues
    27
    Missed Calls
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Connect features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.5
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
  • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
  • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Helpful
54
Voice Transcription
48
Communication
43
Call Management
38
Cons
Call Issues
42
Recording Issues
34
Call Disconnections
27
Connection Issues
27
Missed Calls
18
Dialpad Connect features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.5
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
(167)4.7 out of 5
3rd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 35% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate is a customer feedback platform that provides businesses with insights into customer sentiments and areas of improvement.
    • Reviewers frequently mention the ease of use, the detailed insights provided, the ability to self-serve and create reports, and the supportive and responsive team at Resonate.
    • Users mentioned issues such as difficulty in updating contact details, discrepancies in data, the time-consuming nature of the platform, and the lack of detailed information in certain areas.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Helpful
    62
    Feedback Management
    48
    Customer Feedback
    37
    Customer Support
    29
    Cons
    Survey Issues
    20
    Inadequate Feedback
    17
    Reporting Issues
    12
    Scoring System Issues
    12
    Poor Understanding
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Resonate CX features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.5
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 35% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate is a customer feedback platform that provides businesses with insights into customer sentiments and areas of improvement.
  • Reviewers frequently mention the ease of use, the detailed insights provided, the ability to self-serve and create reports, and the supportive and responsive team at Resonate.
  • Users mentioned issues such as difficulty in updating contact details, discrepancies in data, the time-consuming nature of the platform, and the lack of detailed information in certain areas.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Helpful
62
Feedback Management
48
Customer Feedback
37
Customer Support
29
Cons
Survey Issues
20
Inadequate Feedback
17
Reporting Issues
12
Scoring System Issues
12
Poor Understanding
10
Resonate CX features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.5
8.9
Customer Service Channels
Average: 8.7
Seller Details
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
224 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
(169)4.5 out of 5
7th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a customer feedback analysis tool that consolidates feedback from multiple channels and extracts actionable insights using AI.
    • Users frequently mention the intuitive dashboard, the ability to uncover trends, and the helpful customer support team as key benefits of using Chattermill.
    • Users experienced difficulties with the initial setup, the interface can feel busy, and the keyword search function could be improved for better accuracy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Feedback Management
    25
    Customer Insights
    22
    Insights Analysis
    21
    Insights Generation
    20
    Cons
    Not Intuitive
    8
    Inaccuracy
    7
    Lacking Features
    7
    Steep Learning Curve
    7
    Complex Usability
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chattermill features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.5
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    468 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a customer feedback analysis tool that consolidates feedback from multiple channels and extracts actionable insights using AI.
  • Users frequently mention the intuitive dashboard, the ability to uncover trends, and the helpful customer support team as key benefits of using Chattermill.
  • Users experienced difficulties with the initial setup, the interface can feel busy, and the keyword search function could be improved for better accuracy.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Feedback Management
25
Customer Insights
22
Insights Analysis
21
Insights Generation
20
Cons
Not Intuitive
8
Inaccuracy
7
Lacking Features
7
Steep Learning Curve
7
Complex Usability
6
Chattermill features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
8.6
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.5
8.3
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
468 Twitter followers
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG

    Users
    • District Manager
    Industries
    • Retail
    • Restaurants
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SMG - Service Management Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Focus
    3
    Helpful
    2
    Insights Generation
    2
    Centralized Reviews
    1
    Customer Insights
    1
    Cons
    Delay Issues
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SMG - Service Management Group features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.4
    Custom Reports and Dashboards
    Average: 8.5
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1991
    HQ Location
    Remote-First Organization , US
    LinkedIn® Page
    www.linkedin.com
    517 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG

Users
  • District Manager
Industries
  • Retail
  • Restaurants
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
SMG - Service Management Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Focus
3
Helpful
2
Insights Generation
2
Centralized Reviews
1
Customer Insights
1
Cons
Delay Issues
1
Time-Consumption
1
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.4
Custom Reports and Dashboards
Average: 8.5
6.7
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
1991
HQ Location
Remote-First Organization , US
LinkedIn® Page
www.linkedin.com
517 employees on LinkedIn®
(161)4.6 out of 5
15th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

    Users
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Hospitality
    Market Segment
    • 46% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ReviewTrackers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Reviews
    3
    Review Management
    3
    Reviews
    3
    Centralization
    1
    Customer Support
    1
    Cons
    Reporting Issues
    2
    Email Issues
    1
    Lack of Notifications
    1
    Limited Tools
    1
    Spam Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReviewTrackers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    7.5
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.5
    9.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @reviewtrackers
    2,543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users
  • Marketing Director
Industries
  • Marketing and Advertising
  • Hospitality
Market Segment
  • 46% Mid-Market
  • 35% Small-Business
ReviewTrackers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Reviews
3
Review Management
3
Reviews
3
Centralization
1
Customer Support
1
Cons
Reporting Issues
2
Email Issues
1
Lack of Notifications
1
Limited Tools
1
Spam Management
1
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
7.5
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.5
9.8
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@reviewtrackers
2,543 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.5
    8.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    789 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.5
8.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
857 Twitter followers
LinkedIn® Page
www.linkedin.com
789 employees on LinkedIn®
(71)4.6 out of 5
13th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

    Users
    No information available
    Industries
    • Financial Services
    • Sports
    Market Segment
    • 76% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • dropthought Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    10
    Customer Support
    8
    Easy Integrations
    7
    Feedback Management
    7
    Cons
    Survey Issues
    6
    Survey Limitations
    4
    Limited Customization
    3
    Limitations
    2
    Navigation Difficulty
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • dropthought features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.5
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Santa Clara, California
    Twitter
    @dropthought
    225 Twitter followers
    LinkedIn® Page
    linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

Users
No information available
Industries
  • Financial Services
  • Sports
Market Segment
  • 76% Mid-Market
  • 17% Small-Business
dropthought Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
10
Customer Support
8
Easy Integrations
7
Feedback Management
7
Cons
Survey Issues
6
Survey Limitations
4
Limited Customization
3
Limitations
2
Navigation Difficulty
2
dropthought features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.5
8.9
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2011
HQ Location
Santa Clara, California
Twitter
@dropthought
225 Twitter followers
LinkedIn® Page
linkedin.com
81 employees on LinkedIn®
(66)4.7 out of 5
11th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

    Users
    No information available
    Industries
    • Food & Beverages
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AnyRoad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Service
    12
    Helpful
    10
    Event Management
    9
    Experience
    8
    Cons
    Booking Issues
    10
    Integration Issues
    7
    Scheduling Issues
    5
    Credit Issues
    4
    Delay Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AnyRoad features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.5
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    AnyRoad
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @anyroad
    1,399 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    355 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

Users
No information available
Industries
  • Food & Beverages
  • Leisure, Travel & Tourism
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
AnyRoad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Service
12
Helpful
10
Event Management
9
Experience
8
Cons
Booking Issues
10
Integration Issues
7
Scheduling Issues
5
Credit Issues
4
Delay Issues
4
AnyRoad features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.5
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
AnyRoad
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@anyroad
1,399 Twitter followers
LinkedIn® Page
www.linkedin.com
355 employees on LinkedIn®