Best Feedback Analytics Software

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 269

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Permut (+5.01%) - Among all products in this category, Permut recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 269+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, QEval, Medallia Customer Experience, ReputationStacker, Resonate CX, Glassbox, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=qeval&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=resonate-cx&focus%5B%5D=glassbox&focus%5B%5D=asknicely)

SurveyMonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

Average Rating: 4.4/5.0

Total Reviews: 23,709

How Do G2 Users Rate SurveyMonkey?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveyMonkey?

  • Seller: SurveyMonkey
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    1,363 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Teacher, Owner
  • Top Industries: Education Management, Hospital & Health Care
  • Company Size: 37% Small, 34% Medium

What Do G2 Reviewers Say About SurveyMonkey?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SurveyMonkey, valuing its flexibility and efficiency for creating surveys and analyzing data.
  • Users appreciate the ease of creation with SurveyMonkey, enhancing flexibility and efficiency in surveying for teams.
  • Users find SurveyMonkey to be intuitive, enhancing the ease of creating and managing surveys effectively.
  • Users appreciate the ease of use of SurveyMonkey, enjoying its flexibility and quick setup for internal surveys.
  • Users value the user-friendly design of SurveyMonkey, enabling quick and organized access to feedback without technical skills.
Cons
  • Users find SurveyMonkey to be too expensive for smaller teams, limiting access to its advanced features and capabilities.
  • Users find limited trial restrictions on questions and responses constrain their ability to fully utilize SurveyMonkey.
  • Users find the trial version limits restrictive, hindering the ability to collect sufficient data for their projects.
  • Users express concern over limited features, fearing reduced value and contemplating alternatives like MS Forms.
  • Users find the limited customization options in SurveyMonkey restrict their ability to create tailored surveys effectively.

What Are Recent G2 Reviews of SurveyMonkey?

What Are G2 Users Discussing About SurveyMonkey?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,190

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
  • Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
  • Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
  • Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
  • Users like how easy review requests help them collect more customer reviews.
Cons
  • Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
  • Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
  • Users report limited integrations, difficult setup, and connections that sometimes fail or break.
  • Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
  • Users report slow support responses and difficulty reaching someone who can resolve issues.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

QEval

QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations.

Average Rating: 4.6/5.0

Total Reviews: 43

How Do G2 Users Rate QEval?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind QEval?

Who Uses This Product?

  • Who Uses This: Process Analyst
  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About QEval?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive analytics of QEval, providing essential insights and extensive reporting capabilities.
  • Users value the comprehensive auditing capabilities of QEval, providing extensive insights and report generation effortlessly.
  • Users value the excellent call quality of QEval, benefiting from comprehensive insights and easy report generation.
  • Users praise the excellent customer support and insightful reporting features available through QEval, making daily tasks easier.
  • Users find daily use convenient, with all necessary insights and extensive reporting available in one place.

What Are Recent G2 Reviews of QEval?

What Are G2 Users Discussing About QEval?

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Medallia Customer Experience

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 209

How Do G2 Users Rate Medallia Customer Experience?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Customer Experience?

  • Seller: Medallia
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Hospitality, Financial Services
  • Company Size: 64% Large, 21% Medium

What Do G2 Reviewers Say About Medallia Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive feedback management system of Medallia Customer Experience, enhancing organizational insights and problem-solving.
  • Users appreciate the comprehensive integration of Medallia Customer Experience, facilitating smooth collaboration across all organizational levels.
  • Users appreciate the ease of use of Medallia Customer Experience, making it ideal for small to mid-sized businesses.
  • Users value the responsive customer support from Medallia, which enhances their experience and addresses operational issues effectively.
  • Users appreciate the powerful insights generation of Medallia Customer Experience, facilitating effective decision-making and collaboration.
Cons
  • Users struggle with a steep learning curve that makes navigating Medallia's features challenging for beginners.
  • Users find high barriers to entry and limitations in feature usefulness and transparency in Medallia Customer Experience.
  • Users find the steep learning curve of Medallia Customer Experience daunting and difficult for new users to navigate.
  • Users feel that Medallia Customer Experience has limited AI capabilities, making insights generation more challenging without support.
  • Users find difficult reporting in Medallia slows down their analysis, requiring extensive training and customization.

What Are Recent G2 Reviews of Medallia Customer Experience?

What Are G2 Users Discussing About Medallia Customer Experience?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • AI Insights Chat → Instant Business Answers: Allows you to use a conversational, chat-like assistant to instantly query your feedback database and extract deep, actionable trends from customer reviews. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses secure, role-based permissions, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 158

How Do G2 Users Rate ReputationStacker?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Marketing Director
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 56% Small, 35% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be extremely easy to use, simplifying online reputation management across multiple locations.
  • Users love the easy online reputation management with ReputationStacker, seamlessly boosting Google reviews for their business.
  • Users find it easy to manage online reputation with efficient review collection and excellent support from ReputationStacker.
  • Users value the automation of review requests with ReputationStacker, enhancing efficiency and simplifying management across locations.
  • Users value the easy setup of ReputationStacker, simplifying online reputation management and enhancing review collection efficiency.
Cons
  • Users face connection issues with ReputationStacker initially, but commend the excellent onboarding support provided.
  • Users find the difficult learning curve in combining multiple filtering options can be quite confusing without better documentation.
  • Users find the expensive costs for exceeding text message limits to be a significant drawback of ReputationStacker.
  • Users find the filtering options confusing when multiple conditions are combined, lacking sufficient documentation or guidance.
  • Users enjoy the filtering capabilities but face limitations when combining multiple filtering options, leading to confusion.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

Average Rating: 4.6/5.0

Total Reviews: 575

How Do G2 Users Rate Resonate CX?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Resonate CX?

  • Seller: Resonate Solutions
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, Australia
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Store Manager, Store manager
  • Top Industries: Retail, Education Management
  • Company Size: 40% Small, 32% Large

What Do G2 Reviewers Say About Resonate CX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Resonate CX, highlighting its intuitive UI and simple navigation.
  • Users value the user-friendly interface of Resonate CX, facilitating detailed conversations and solid feedback from customers.
  • Users value the easy navigation and detailed customer feedback features of Resonate CX for refining services.
  • Users appreciate the detailed customer feedback from Resonate CX, enjoying easy navigation and comprehensive information.
  • Users value the insight generation of Resonate CX, facilitating swift and actionable responses to customer feedback.
Cons
  • Users find the scoring system issues frustrating, as negative scores can misrepresent actual store performance.
  • Users face inadequate feedback from Resonate CX, wishing for more context and clarity in survey responses.
  • Users face challenges with reporting issues as inaccurate scores can negatively impact store ratings unfairly.
  • Users face survey issues with irrelevant results and confusing questions that do not accurately reflect in-store experiences.
  • Users find the interface not intuitive, leading to challenges in navigating and using the platform effectively.

What Are Recent G2 Reviews of Resonate CX?

AskNicely

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Average Rating: 4.7/5.0

Total Reviews: 1,031

How Do G2 Users Rate AskNicely?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind AskNicely?

  • Seller: AskNicely
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Portland, OR
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Do G2 Reviewers Say About AskNicely?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of AskNicely, highlighting its simplicity in sending surveys and gathering feedback.
  • Users value the exceptional customer support of AskNicely, highlighting their dedication and helpfulness throughout the process.
  • Users appreciate the ease of client feedback collection, enabling clear communication and valuable insights for improvement.
  • Users appreciate the fantastic support from AskNicely's team, enhancing their experience with personalized help and valuable insights.
  • Users find the easy setup of AskNicely makes onboarding smooth and efficient, enhancing the overall experience.
Cons
  • Users find difficult reporting in AskNicely, as the program lacks user-friendly functionality for comprehensive updates and analytics.
  • Users find limited customization in AskNicely, particularly for surveys, hindering effective feedback management.
  • Users struggle with survey limitations, particularly in managing contacts and navigating the complex interface for creating surveys.
  • Users experience integration issues with Salesforce and MS Teams, impacting overall functionality and usability.
  • Users find the manual processes tedious, leading to inefficiencies, especially with tasks like contact management and reporting.

What Are Recent G2 Reviews of AskNicely?

What Are G2 Users Discussing About AskNicely?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    278 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Glassbox, facilitating effortless access to insightful data and streamlined reporting.
  • Users value the real-time session replay of Glassbox for its clarity and effectiveness in enhancing user experience.
  • Users value the real-time data capture and comprehensive insights of Glassbox for enhancing customer experience.
  • Users appreciate the real-time insight into user interactions provided by Glassbox, enhancing troubleshooting and customer experience.
  • Users appreciate the in-depth customer understanding Glassbox provides, enabling data-driven decisions and improved user experiences.
Cons
  • Users experience significant session issues with Glassbox, including lag and difficulties finding session links.
  • Users find Glassbox to be not intuitive, with a steep learning curve and occasional performance issues.
  • Users often face session link splitting issues, making it challenging to keep track of recorded sessions.
  • Users find the learning curve steep with Glassbox, requiring more training to navigate its complex features effectively.
  • Users find the missing features of Glassbox frustrating, hindering functionality and session recording capabilities.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Edge

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.

Average Rating: 4.8/5.0

Total Reviews: 206

How Do G2 Users Rate Edge?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Edge?

  • Seller: Edge
  • Year Founded: 2019
  • HQ Location: Elk Grove, US
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Budtender, General Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 64% Small, 29% Medium

What Do G2 Reviewers Say About Edge?

AI-generated summary from verified user reviews

Pros
  • Users find Edge to be easy to navigate, facilitating access to information and enhancing productivity effectively.
  • Users praise the excellent customer support, noting quick responses and effective issue resolution that enhance the experience.
  • Users enjoy the ease of use of Edge, facilitating progress tracking and simplifying access to essential information.
  • Users enjoy the convenient review tracking feature of Edge, simplifying personal progress monitoring and enhancing their experience.
  • Users appreciate the navigation ease of Edge, allowing quick access to important information and reviews.
Cons
  • Users express frustration with poor customer support, citing slow response times and difficulties in resolving issues independently.
  • Users are frustrated with the delays in receiving payouts, often experiencing longer waits than expected for funds.
  • Users find the learning curve challenging, as the dashboard can be confusing for newcomers initially.
  • Users are frustrated by missing features like inadequate data transfer options and recognition errors, impacting efficiency.
  • Users experience difficulties with review management, often needing direct support to resolve issues on their accounts.

What Are Recent G2 Reviews of Edge?

What Are G2 Users Discussing About Edge?

Hotjar by Contentsquare

Hotjar by Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Average Rating: 4.3/5.0

Total Reviews: 332

How Do G2 Users Rate Hotjar by Contentsquare?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Hotjar by Contentsquare?

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 37% Medium

What Do G2 Reviewers Say About Hotjar by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hotjar, making UX measurement straightforward and efficient for all organizations.
  • Users value the clear user interaction insights from Hotjar's heatmaps, enhancing their understanding of UX issues effectively.
  • Users appreciate the clear overview of user interactions provided by Hotjar's heatmaps, enhancing website optimization efforts.
  • Users appreciate the helpfulness of Hotjar for understanding user interactions and improving UX effectively.
  • Users love the high-quality session recordings from Hotjar, which reveal critical insights into user interactions and UX issues.
Cons
  • Users face accuracy and functionality issues with Hotjar, including heatmap misalignment and restrictive session recording limits.
  • Users note that the pricing is high due to individual feature costs, which can add up quickly.
  • Users report missing features in Hotjar, including inaccurate heatmaps and limited analytics capabilities.
  • Users find recording issues frustrating due to limits, missed interactions, and overwhelming data management with high-traffic sites.
  • Users find the difficult filtering of Hotjar hinders effective data segmentation and may require additional upgrades to manage recordings.

What Are Recent G2 Reviews of Hotjar by Contentsquare?

What Are G2 Users Discussing About Hotjar by Contentsquare?

Liftify

More reviews. Better visibility. Be the name they call first. Liftify is the reputation platform for home services. Your customer decides before they ever call you. They search, they read reviews, they see what AI answers say about you, and they pick the company they believe will show up and do it right. Most of the trust you earn on the job never reaches that moment. Liftify closes that gap. We get you more reviews, from more completed jobs, at every location, month after month. That volume moves you up in search, into the map pack, and into AI answers, which is where the next customer already is. One example of what that looks like: a 22-location platform across five states grew review volume 93% over ten months, 3,447 more reviews than the prior year. Volume doubled in the first month, and every month beat the prior year's best. It works as one connected system. ReviewPro turns completed jobs into reviews, at scale, across every location. ExperiencePro, an add-on to ReviewPro, shows you what that feedback is telling you about the work. LoyaltyPro, in early access, turns customers you already won into repeat revenue. ConvertPro, in early access, turns visibility into booked jobs. Liftify Command Center gives owners and leadership one view of how every location, brand, or portfolio is performing. Built for HVAC, plumbing, roofing, painting, restoration, and more. Whether you run a single location and want to grow, a handful of trucks, a franchise system, or a multi-brand platform, the model is right-sized to your business. You are live in days, not months, and we handle the setup. Operations platforms like ServiceTitan run the business. Liftify is the trust layer that helps customers find you first and pick you. We work alongside your operations platform. Start with a 30-day pilot across up to five locations. No commitment to start. Priced to your business and scaled to each location's market. Be the one they choose. Trust, made visible.

Average Rating: 5.0/5.0

Total Reviews: 163

How Do G2 Users Rate Liftify?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Liftify?

  • Seller: Liftify
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Indianapolis, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Consumer Services, Construction
  • Company Size: 59% Small, 34% Medium

What Do G2 Reviewers Say About Liftify?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support from Liftify, noting their proactivity and genuine investment in user success.
  • Users value the ease of use of Liftify, finding it simple to implement and navigate for managing reviews.
  • Users love how Liftify drives significant increase in reviews, enhancing customer relationships and streamlining processes effortlessly.
  • Users commend the helpful and knowledgeable team at Liftify, making collaboration easy and effective for achieving results.
  • Users value Liftify for its seamless execution, proactive support, and impressive measurable results in review management.
Cons
  • Users experience poor reporting with Liftify, finding it confusing and in need of clearer location display.
  • Users face access limitations with Liftify, finding some features unavailable and texting multiple contacts cumbersome.
  • Users find the repetitive replies from Liftify's AI can hinder the experience, craving more unique content generation.
  • Users report filtering issues that can cause confusion when viewing multiple locations, though they are considered minor inconveniences.
  • Users desire direct integration with Yelp and BBB, finding current processes for reviews cumbersome and time-consuming.

What Are Recent G2 Reviews of Liftify?

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 94

How Do G2 Users Rate TheySaid?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind TheySaid?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Small, 34% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TheySaid, finding it simple and fitting for their business needs.
  • Users find the ease of use of TheySaid to be great, seamlessly fitting various business needs.
  • Users find it easy and simple to use, making it a great fit for various business needs.
  • Users find the adaptive and coherent AI in TheySaid to be insightful and helpful in their tasks.
  • Users appreciate the efficiency of TheySaid, as it seamlessly fits various business needs with ease.
Cons
  • Users feel that data visualization tools for reporting in TheySaid are lacking, limiting effective data presentation.
  • Users feel that difficult reporting hampers their experience with TheySaid, wishing for improved data visualization options.
  • Users feel that limited reporting features hinder effective data visualization and analysis in TheySaid.
  • Users find the poor reporting of TheySaid frustrating, wishing for better visual graphics to improve data understanding.

What Are Recent G2 Reviews of TheySaid?

Featurebase

Featurebase is an AI customer support platform for modern software teams. It answers customers across every channel and turns conversations into product improvements.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Featurebase?

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users value the wide range of modules in Featurebase, enhancing product management with effective feedback centralization.
  • Users appreciate the ease of use in Featurebase, enabling quick setup and efficient support through its intuitive features.
  • Users value the centralized feedback and prioritization in Featurebase, enhancing clarity and responsiveness to customer needs.
  • Users highlight the fast and helpful customer support of Featurebase, enhancing their overall experience and satisfaction.
  • Users value the centralized feedback management of Featurebase, simplifying prioritization and enhancing response quality seamlessly.
Cons
  • Users find missing features in Featurebase, feeling important aspects like versioning and customization need improvement.
  • Users find the limited features of Featurebase frustrating, particularly regarding pricing and essential functionalities.
  • Users find some features of Featurebase to be incomplete or gated behind higher plans, limiting their effectiveness and accessibility.
  • Users find limited customization options frustrating, impacting branding, analytics, and help center flexibility.
  • Users find limited functionality in Featurebase, particularly regarding customization, analytics, and data export capabilities.

What Are Recent G2 Reviews of Featurebase?

Calabrio ONE

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

Average Rating: 4.4/5.0

Total Reviews: 437

How Do G2 Users Rate Calabrio ONE?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Calabrio ONE?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Who Uses This: Risk Investigator, Customer Service Representative
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 53% Medium, 35% Large

What Do G2 Reviewers Say About Calabrio ONE?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Calabrio ONE, allowing seamless access to schedules and leave management.
  • Users appreciate the all-in-one platform of Calabrio ONE, enhancing efficiency in workforce management and performance insights.
  • Users praise Calabrio ONE for its efficiency in streamlining processes, improving performance monitoring, and enhancing workforce management.
  • Users appreciate the efficient scheduling features of Calabrio ONE, enabling easy leave requests and shift management.
  • Users commend Calabrio ONE for its exceptional customer support, with helpful staff ensuring a smooth setup process.
Cons
  • Users note the missing features like accurate leave balances and more detailed reports, impacting effectiveness.
  • Users struggle with poor reporting tools in Calabrio ONE, finding them overly complex and not user-friendly.
  • Users struggle with inadequate reporting in Calabrio ONE, finding it overly complex and not user-friendly for their needs.
  • Users find Calabrio ONE's interface not intuitive, complicating report generation and leading to confusion with features.
  • Users express frustration over inaccurate data analysis, leading to repeated reporting and insufficient insights from Calabrio ONE.

What Are Recent G2 Reviews of Calabrio ONE?

What Are G2 Users Discussing About Calabrio ONE?

Chattermill

Chattermill is the AI-native customer feedback analysis and voice of customer platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

Average Rating: 4.4/5.0

Total Reviews: 246

How Do G2 Users Rate Chattermill?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Chattermill?

  • Seller: Chattermill
  • Year Founded: 2015
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: energy specialist, Energy Specialist
  • Top Industries: Retail, Financial Services
  • Company Size: 47% Medium, 45% Large

What Do G2 Reviewers Say About Chattermill?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Chattermill, enabling quick access to insightful customer feedback.
  • Users appreciate the organized and categorized feedback in Chattermill, streamlining their ability to analyze customer insights effectively.
  • Users value the ease of use and quick insights from Chattermill, making customer feedback analysis efficient and straightforward.
  • Users value the easy generation of insights from Chattermill, enabling quick analysis of customer feedback trends.
  • Users value the easy-to-use insights analysis of Chattermill, facilitating quick understanding of customer feedback trends.
Cons
  • Users find the platform not intuitive, as it can be overwhelming and requires patience to navigate effectively.
  • Users find the complex usability of Chattermill challenging, requiring patience and a steep learning curve to navigate effectively.
  • Users face issues with inaccuracy in sentiment analysis and unreliable data changes, impacting overall trust in reports.
  • Users feel the insufficient information can lead to overwhelming experiences and redundancy in feedback tagging.
  • Users find AI limitations in Chattermill, as data accuracy and reporting capabilities fall short of expectations.

What Are Recent G2 Reviews of Chattermill?

What Are G2 Users Discussing About Chattermill?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026

Feedback Analytics Topics

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Learn More About Feedback Analytics Software

Feedback Analytics Software buying insights at a glance

Feedback analytics software helps businesses collect, organize, and analyze customer feedback from surveys, online reviews, support interactions, and other communication channels. Unlike traditional survey tools that primarily focus on collecting responses, feedback analytics platforms identify recurring themes, measure sentiment, track satisfaction metrics, and turn qualitative feedback into insights that teams can use to improve products and customer experiences.

Bringing customer comments together is useful only if teams can interpret what they reveal. G2 reviewers appreciate customer feedback analytics solutions that combine intuitive survey creation, centralized feedback, and clear reporting. AI-powered thematic analysis helps teams organize unstructured comments, while advanced reporting, customization, configuration complexity, and feature costs remain important considerations.

Businesses comparing the best feedback analytics software should consider how effectively a platform combines feedback from different sources, identifies meaningful patterns, and shares findings across departments. Customer feedback analytics solutions vary significantly in analytical depth, with some emphasizing surveys and satisfaction tracking while others support enterprise-wide feedback intelligence.

Common use cases and how businesses benefit:

  • Customer sentiment analysis: Analyze written feedback to identify positive and negative experiences, emerging concerns, and changes in customer perception.
  • Survey and satisfaction tracking: Collect customer responses and measure satisfaction using metrics such as NPS and CSAT.
  • Product experience improvement: Identify recurring feature requests, usability problems, and customer pain points to inform product development priorities.
  • Review and feedback monitoring: Consolidate feedback from online reviews, surveys, and customer communication channels to identify trends across locations or customer segments.
  • AI-powered feedback analysis: Automatically categorize open-ended responses, summarize recurring themes, and reduce the manual effort required to analyze large feedback datasets.

Pricing for feedback analytics software typically depends on response volume, number of users, available integrations, and analytics capabilities. Some platforms offer free or entry-level survey functionality, while more advanced customer feedback analytics solutions use subscriptions or customized enterprise pricing. Buyers should evaluate whether sentiment analysis, custom dashboards, data exports, and automated reporting are included in their selected package.

Top 5 FAQs from software buyers

  • What features should businesses prioritize when choosing the best feedback analytics software?
  • How does feedback analytics software use AI to identify customer sentiment and recurring themes?
  • What is the difference between feedback analytics software and enterprise feedback management software?
  • Can customer feedback analytics solutions combine survey responses, online reviews, and CRM data?
  • How should enterprises evaluate reporting flexibility, integration capabilities, and the accuracy of feedback analysis?

G2's top-rated Feedback Analytics software, based on user reviews, includes SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, and Glassbox.

What are the top-reviewed Feedback Analytics Software on G2?

The following products are ranked by G2 Score for Feedback Analytics.

SurveyMonkey

  • Number of Reviews: 4,120
  • Satisfaction: 100
  • Market Presence: 99
  • G2 Score: 100

Birdeye

  • Number of Reviews: 1,173
  • Satisfaction: 100
  • Market Presence: 89
  • G2 Score: 94

Medallia Customer Experience

  • Number of Reviews: 134
  • Satisfaction: 56
  • Market Presence: 84
  • G2 Score: 70

AskNicely

  • Number of Reviews: 922
  • Satisfaction: 82
  • Market Presence: 57
  • G2 Score: 69

Glassbox

  • Number of Reviews: 408
  • Satisfaction: 84
  • Market Presence: 53
  • G2 Score: 68

Satisfaction reflects how users rate their experience with a product based on review signals such as usability, support quality, and likelihood to recommend. (Source 2)

Market Presence represents a product's market footprint using G2's market indicators, including company size, adoption, and growth-related signals. (Source 2)

G2 Score combines Satisfaction and Market Presence to provide a category-level comparison between products. (Source 2)

Learn more about how G2 calculates these scores. (Source 1)

What I Often See in Feedback Analytics Software

Feedback Pros: What Users Consistently Appreciate

  • Intuitive survey builders simplify feedback collection and response analysis.

"I like how user-friendly SurveyMonkey is. It makes it easy to create surveys, customize questions, collect responses, and review the results all in one place."

- SurveyMonkey review, Stephanie D.

  • Centralized customer feedback makes recurring issues easier to identify.

"I like how Birdeye brings customer feedback into one place and makes it easy to understand. From a designer's perspective, the insights are valuable because they help me identify patterns in feedback and areas to improve the user experience. I also appreciate that it provides a clearer picture of what customers enjoy, what frustrates them, and where improvements are needed, which helps me make more informed design decisions. It's a useful platform for managing customer feedback and online reputation, and the insights can be especially valuable for improving the overall customer experience."

- Birdeye review, Navneet B.

  • AI-powered analysis identifies recurring themes across customer responses.

"I use Sprig to gather customer feedback through in-app product surveys, NPS studies, and feature-specific research. I love the AI-powered analysis of responses, which provides actionable insights. What I like best is its ability to translate high volumes of customer feedback into actionable insights. The AI analysis summarizes open-ended responses, identifies recurring themes, and highlights strengths and opportunities, saving my team a lot of manual effort. It makes it easy to identify trends, prioritize improvements, and share meaningful insights with my product and customer experience team. The initial setup was straightforward, and the platform is user-friendly, with a short learning curve, making it quick to start with surveys. I appreciate the easy integration with tools like Slack and Mixpanel, seamlessly fitting into our workflows."

- Sprig review, Aarabhi R.

Cons: Where Many Platforms Fall Short

  • Advanced analytics and survey features may require higher-priced plans.

"One drawback of SurveyMonkey is that many useful features are locked behind paid plans. While the free version is good for basic surveys, limitations on the number of questions, responses, and advanced analytics can make it restrictive for more in-depth research. Another downside is that pricing can feel relatively high compared with some newer survey tools, especially for small teams or individuals who only need occasional surveys. Some users also find that exporting or customizing reports is less flexible than they would like. Overall, while SurveyMonkey is powerful and easy to use, the cost and feature limits on lower tiers can be a barrier for users who want more advanced functionality without upgrading to a premium plan."

- SurveyMonkey review, Dip Nilesh S.

  • Limited dashboard customization restricts deeper customer feedback analysis.

"One area that could improve is in advanced reporting and customization options, as some features can feel limited for more complex use cases. More flexibility in dashboard customization and faster performance when handling large volumes of responses."

- SurveySparrow review, Preethi B.

  • Complex platform configurations make advanced features harder to navigate.

"Medallia can be complex to implement and customize, often requiring significant time and resources. The user interface may feel overwhelming, especially for new users navigating large volumes of data. It can also be expensive, which may be a challenge for smaller organizations with limited budgets."

- Medallia Customer Experience review, Shivraj P.

My Expert Takeaway on Feedback Analytics Software in 2026

For me, the practical test of customer feedback analytics solutions is how much work remains between collecting responses and understanding what needs attention. G2 reviewers value tools that help them organize customer opinions and investigate recurring issues. Users give the category an average star rating of 4.59/5, an ease-of-use score of 6.44/7, and a likelihood-to-recommend score of 9.18/10. These results indicate generally positive experiences across tools ranging from straightforward survey platforms to specialized feedback intelligence systems.

G2 reviewers' feedback represents a broad range of industries, including computer software, financial services, healthcare, retail, and IT services. The underlying use cases differ considerably. Retail and service-oriented businesses describe using feedback tools to monitor customer experiences and respond to recurring complaints, while software and product teams emphasize identifying feature requests, usability issues, and changing customer expectations. For larger organizations, the challenge extends to bringing feedback from multiple channels into a consistent reporting structure that different departments can use.

What I find particularly interesting is the gap between making feedback easy to collect and making it useful for decision-making. Reviewers consistently value accessible survey builders and centralized dashboards, but their expectations rise when they need to segment responses, compare trends, or analyze unstructured comments at scale. AI-powered thematic analysis can make feedback easier to classify, but buyers still need to assess whether automated themes accurately reflect what customers are saying. G2 feature satisfaction scores provide another comparison point: Glassbox scores 99% for thematic analysis and 98% for sentiment analysis, while Birdeye scores 89% for both.

When evaluating customer feedback analytics solutions, I would prioritize analysis quality, reporting flexibility, and integration with existing customer systems. A platform may collect thousands of responses, but if it’s difficult to investigate individual issues, it can create extra analytical work. Buyers should test how well the software links themes to original feedback, filters results across customer segments, and turns findings into reports teams can use.

Feedback Analytics Software FAQs

Which feedback analytics tool offers AI-driven insights?

Feedback analytics tools with AI-driven insights help businesses automatically categorize customer comments, detect sentiment, identify recurring themes, and summarize large volumes of unstructured feedback. The most suitable platform depends on whether teams need product feedback analysis, customer experience monitoring, or organization-wide voice-of-customer intelligence.

  • Chattermill: Uses AI-powered thematic and sentiment analysis to organize feedback from multiple sources. G2 reviewers highlight its ability to identify recurring customer issues, analyze feedback in multiple languages, and surface patterns that inform product and customer experience decisions.
  • Enterpret: Helps product and customer experience teams consolidate support tickets, surveys, and conversations into a unified feedback analysis system. Reviewers appreciate its flexible feedback taxonomy, trend analysis, and ability to query customer feedback using natural language.
  • Sprig: Combines in-product surveys with AI-assisted feedback analysis. Reviewers describe using it to summarize open-ended responses, recognize recurring issues, and prioritize product improvements without manually reviewing every comment.

Which is the best feedback analytics platform for enterprises?

The best feedback analytics software for enterprises should support high-volume feedback collection, multiple customer touchpoints, advanced segmentation, and reporting across business units. Enterprise buyers should prioritize scalability, governance, and integration capabilities alongside analytical depth.

  • Medallia Customer Experience: Relevant to enterprises consolidating feedback across customer interactions and departments. G2 reviewers highlight its ability to analyze customer experiences and monitor sentiment trends, although some describe complex configuration and implementation requirements.
  • Chattermill: Suited to organizations analyzing large volumes of qualitative feedback from different channels. Reviewers value its thematic classification, multilingual analysis, and dashboards for tracking customer experience trends.
  • Birdeye: A strong option for multi-location businesses managing customer reviews, satisfaction feedback, and online reputation. Reviewers describe centralized review management and location-level reporting as useful for identifying service issues across distributed operations.

Which platform integrates feedback analytics with CRM?

Feedback analytics platforms can integrate with CRM systems to connect customer comments, survey responses, and satisfaction metrics with existing customer records. This allows sales, customer success, and support teams to investigate feedback using account-level context rather than treating every response as an isolated interaction.

  • Birdeye: Supports workflows that connect customer interactions and review management. It is relevant to teams that want feedback collection and review requests to work alongside customer relationship processes.
  • Chattermill: Brings together feedback from different customer communication systems. Its integrations are useful for customer experience teams that need to analyze feedback alongside customer and support data.
  • Enterpret: Consolidates feedback from support tickets, surveys, and customer conversations. Reviewers particularly value its ability to organize information from multiple systems and analyze feedback by customer segment or recurring issue.

CRM integration depth varies significantly. Buyers should verify compatibility with their specific CRM, whether customer identifiers and account fields can be synchronized, and whether analyzed feedback can trigger follow-up workflows.

What is the best software for feedback analytics?

The best feedback analytics software depends on whether an organization primarily needs survey reporting, customer review monitoring, or advanced analysis of qualitative feedback. Among the products featured below, SurveyMonkey leads with a G2 Score of 100, followed by Birdeye at 94.

  • SurveyMonkey: Best suited to businesses prioritizing survey creation, response collection, and straightforward feedback reporting. Reviewers consistently appreciate its accessible interface, flexible questionnaires, and automatic response summaries.
  • Birdeye: Particularly relevant to organizations that want to consolidate online reviews, monitor customer sentiment, and evaluate feedback across business locations. Reviewers value its centralized interface and reporting capabilities.
  • Chattermill: Worth considering for businesses prioritizing qualitative feedback analysis over survey collection alone. Reviewers highlight its ability to identify themes across large feedback datasets and turn customer comments into actionable findings.

Which feedback analytics software offers the most customizable reports?

Customer feedback analytics solutions with customizable reporting let businesses filter responses, compare customer segments, create dashboards, and share findings according to different team requirements.

  • Enterpret: Offers flexible feedback categorization and analysis for teams tracking customer issues across products, segments, and communication channels. Reviewers appreciate being able to adjust feedback taxonomies, filter themes, and investigate the original responses behind reported trends.
  • Birdeye: Supports reporting across customer reviews, ratings, and business locations. Reviewers describe creating customized reports to track progress and identify areas requiring additional attention.
  • Chattermill: Provides dashboards that combine feedback themes, sentiment, and customer satisfaction metrics. Reviewers highlight its reporting capabilities for monitoring particular customer journeys, products, and recurring issues.

Sources

  1. G2 Research Scoring Methodologies
  2. G2 Market Presence Score Overview

Researched By: Inia Debnath

Last updated on: October 15, 2026