Best Software for 2025 is now live!
View the Winners

Top Free Feedback Analytics Software

Check out our list of free Feedback Analytics Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Feedback Analytics Software to ensure you get the right product.

View Free Feedback Analytics Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
51 Feedback Analytics Products Available
View all Feedback Analytics Software
View all Feedback Analytics Software
SurveyMonkey
By SurveyMonkey
(22,930)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Feedback Analytics software
View top Consulting Services for SurveyMonkey
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use ca

    Users
    • Teacher
    • Student
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Thematic Analysis
    Average: 8.7
    7.9
    Custom Reports and Dashboards
    Average: 8.5
    7.3
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Susan F.
    SF
    I use Survey Monkey for registrations to training or training requests. I have multiple registration surveys going at one time and I can change... Read review
    JD
    SurveyMonkey can be used for a variety of functions. I do a lot of employee engagement activities and create and conduct both internal and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveyMonkey
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,761 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,441 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use ca

Users
  • Teacher
  • Student
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
7.8
Thematic Analysis
Average: 8.7
7.9
Custom Reports and Dashboards
Average: 8.5
7.3
Customer Service Channels
Average: 8.7
Susan F.
SF
I use Survey Monkey for registrations to training or training requests. I have multiple registration surveys going at one time and I can change... Read review
JD
SurveyMonkey can be used for a variety of functions. I do a lot of employee engagement activities and create and conduct both internal and... Read review
Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,761 Twitter followers
LinkedIn® Page
www.linkedin.com
1,441 employees on LinkedIn®
Learn more
Birdeye
By Birdeye
(3,142)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.0
    Custom Reports and Dashboards
    Average: 8.5
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.0
Custom Reports and Dashboards
Average: 8.5
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
SurveySparrow
By SurveySparrow Inc.
(2,012)4.4 out of 5
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
    • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
    • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    423 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
  • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
  • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveySparrow Inc.
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
897 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
Learn more
Canvs AI
By Canvs AI
(126)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empower

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 37% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool for organizing qualitative data and providing AI chat box for specific questions.
    • Users like the speed and efficiency of Canvs AI in analyzing open-ended survey responses, its intuitive interface, and the support from Canvs AI representatives.
    • Reviewers mentioned issues with the user interface, inaccuracies in AI categorization into codes, and the platform's learning curve.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.5
    7.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empower

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 37% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool for organizing qualitative data and providing AI chat box for specific questions.
  • Users like the speed and efficiency of Canvs AI in analyzing open-ended survey responses, its intuitive interface, and the support from Canvs AI representatives.
  • Reviewers mentioned issues with the user interface, inaccuracies in AI categorization into codes, and the platform's learning curve.
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.6
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.5
7.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,754 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
dropthought
By DropThought
(71)4.6 out of 5
13th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

    Users
    No information available
    Industries
    • Financial Services
    • Sports
    Market Segment
    • 76% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • dropthought features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.5
    8.9
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Haroon F.
    HF
    It's a good place for information and communication. It's a reliable source of information. Trustworthy too. Convenient way of getting information... Read review
    Verified User in Automotive
    AA
    Dropthought has helped our company identify the issues of great concern for our employees Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DropThought
    Year Founded
    2011
    HQ Location
    Santa Clara, California
    Twitter
    @dropthought
    225 Twitter followers
    LinkedIn® Page
    linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

Users
No information available
Industries
  • Financial Services
  • Sports
Market Segment
  • 76% Mid-Market
  • 17% Small-Business
dropthought features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.5
8.9
Customer Service Channels
Average: 8.7
Haroon F.
HF
It's a good place for information and communication. It's a reliable source of information. Trustworthy too. Convenient way of getting information... Read review
Verified User in Automotive
AA
Dropthought has helped our company identify the issues of great concern for our employees Read review
Seller Details
Seller
DropThought
Year Founded
2011
HQ Location
Santa Clara, California
Twitter
@dropthought
225 Twitter followers
LinkedIn® Page
linkedin.com
81 employees on LinkedIn®
Learn more
Zonka Feedback
By Zonka Feedback
(77)4.6 out of 5
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Thematic Analysis
    Average: 8.7
    8.2
    Custom Reports and Dashboards
    Average: 8.5
    8.6
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Research
    UR
    Basically, an excellent tool for capturing data. 1. Highly user-friendly, good-looking surveys that increased my response rate 2. Easy to... Read review
    Lee G.
    LG
    I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business!... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
7.8
Thematic Analysis
Average: 8.7
8.2
Custom Reports and Dashboards
Average: 8.5
8.6
Customer Service Channels
Average: 8.7
Verified User in Research
UR
Basically, an excellent tool for capturing data. 1. Highly user-friendly, good-looking surveys that increased my response rate 2. Easy to... Read review
Lee G.
LG
I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business!... Read review
Seller Details
Seller
Zonka Feedback
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,298 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Learn more
InMoment Experience Improvement (XI) Platform
By InMoment
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    9.2
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ramiro H.
    RH
    I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with... Read review
    Eduardo D.
    ED
    easy use, very nice reports, clean and pretty interface and the best part: it's free Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    745 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
9.2
Customer Service Channels
Average: 8.7
Ramiro H.
RH
I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with... Read review
Eduardo D.
ED
easy use, very nice reports, clean and pretty interface and the best part: it's free Read review
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,916 Twitter followers
LinkedIn® Page
www.linkedin.com
745 employees on LinkedIn®
Phone
905-542-9001
Learn more
AnyRoad
By AnyRoad
(66)4.7 out of 5
11th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

    Users
    No information available
    Industries
    • Food & Beverages
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyRoad features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.5
    9.4
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Wine and Spirits
    AW
    AnyRoad software combines ease of use for front desk associates, customer interface and access to data insights to create a robust platform. The... Read review
    SS
    Anyroad Feedback analytics allow us to better understand what our guests are enjoying and where the gaps in the operations are affecting guests. ... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyRoad
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @anyroad
    1,399 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    355 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

Users
No information available
Industries
  • Food & Beverages
  • Leisure, Travel & Tourism
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
AnyRoad features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.5
9.4
Customer Service Channels
Average: 8.7
Verified User in Wine and Spirits
AW
AnyRoad software combines ease of use for front desk associates, customer interface and access to data insights to create a robust platform. The... Read review
SS
Anyroad Feedback analytics allow us to better understand what our guests are enjoying and where the gaps in the operations are affecting guests. ... Read review
Seller Details
Seller
AnyRoad
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@anyroad
1,399 Twitter followers
LinkedIn® Page
www.linkedin.com
355 employees on LinkedIn®
Learn more
Kapiche
By Kapiche
(41)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 49% Mid-Market
    • 41% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapiche features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.5
    9.0
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Automotive
    AA
    The system is relatively easy to use once you start off. There are some fundamentals that you will need to learn and understand how it operates but... Read review
    GS
    There are actually two features of Kapiche that I like best: 1. The "storyboard" tool for discovering associated concepts. 2. Their wonderfully... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapiche
    Year Founded
    2016
    HQ Location
    Fortitude Valley, QLD
    Twitter
    @kapicheofficial
    251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

Users
No information available
Industries
  • Market Research
Market Segment
  • 49% Mid-Market
  • 41% Enterprise
Kapiche features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.5
9.0
Customer Service Channels
Average: 8.7
Verified User in Automotive
AA
The system is relatively easy to use once you start off. There are some fundamentals that you will need to learn and understand how it operates but... Read review
GS
There are actually two features of Kapiche that I like best: 1. The "storyboard" tool for discovering associated concepts. 2. Their wonderfully... Read review
Seller Details
Seller
Kapiche
Year Founded
2016
HQ Location
Fortitude Valley, QLD
Twitter
@kapicheofficial
251 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Learn more
Lumoa
By Lumoa
(37)4.4 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Enterprise
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lumoa features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.1
    Custom Reports and Dashboards
    Average: 8.5
    7.5
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    IC
    Lumoa looks at feedback in real-time to find what moves KPIs up and down based on metrics set, this really helps in corporate structure where... Read review
    Rakshita C.
    RC
    One of the things I like best about Lumoa is their ability to provide real-time insights into customer sentiment. The AI algorithms they use to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lumoa
    Year Founded
    2016
    HQ Location
    Helsinki, Finland
    Twitter
    @LumoaMe
    1,281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Enterprise
  • 24% Mid-Market
Lumoa features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.1
Custom Reports and Dashboards
Average: 8.5
7.5
Customer Service Channels
Average: 8.7
Verified User in Computer Software
IC
Lumoa looks at feedback in real-time to find what moves KPIs up and down based on metrics set, this really helps in corporate structure where... Read review
Rakshita C.
RC
One of the things I like best about Lumoa is their ability to provide real-time insights into customer sentiment. The AI algorithms they use to... Read review
Seller Details
Seller
Lumoa
Year Founded
2016
HQ Location
Helsinki, Finland
Twitter
@LumoaMe
1,281 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Learn more
Thematic
By Thematic
(40)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$25,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thematic features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.3
    Thematic Analysis
    Average: 8.7
    9.6
    Custom Reports and Dashboards
    Average: 8.5
    8.3
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Mahnatse C.
    MC
    The themes and the statistical significance of each comment per theme Read review
    DM
    We selected Thematic to be our partner after reviewing and assessing multiple vendors and options over a 3 year period. Cost, value for money,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thematic
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @getthematic
    489 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 30% Mid-Market
Thematic features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.3
Thematic Analysis
Average: 8.7
9.6
Custom Reports and Dashboards
Average: 8.5
8.3
Customer Service Channels
Average: 8.7
Mahnatse C.
MC
The themes and the statistical significance of each comment per theme Read review
DM
We selected Thematic to be our partner after reviewing and assessing multiple vendors and options over a 3 year period. Cost, value for money,... Read review
Seller Details
Seller
Thematic
Company Website
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@getthematic
489 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Hotjar | by Contentsquare
By Hotjar
(308)4.3 out of 5
12th Easiest To Use in Feedback Analytics software
View top Consulting Services for Hotjar | by Contentsquare
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hotjar | by Contentsquare features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.7
    Custom Reports and Dashboards
    Average: 8.5
    7.8
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Events Services
    UE
    There is a versatile suite of tools included. Between heatmapping, session replay, and feedback surveys, and general surveys, HotJar can fill... Read review
    Shubham K.
    SK
    Heatmaps and Click Tracking: Hotjar offers dynamic heatmaps and click tracking, allowing us to visualize how users interact with your website.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hotjar
    Year Founded
    2014
    HQ Location
    Valletta, Malta
    Twitter
    @HotjarApps
    22 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Marketing Director
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
Hotjar | by Contentsquare features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.7
Custom Reports and Dashboards
Average: 8.5
7.8
Customer Service Channels
Average: 8.7
Verified User in Events Services
UE
There is a versatile suite of tools included. Between heatmapping, session replay, and feedback surveys, and general surveys, HotJar can fill... Read review
Shubham K.
SK
Heatmaps and Click Tracking: Hotjar offers dynamic heatmaps and click tracking, allowing us to visualize how users interact with your website.... Read review
Seller Details
Seller
Hotjar
Year Founded
2014
HQ Location
Valletta, Malta
Twitter
@HotjarApps
22 Twitter followers
LinkedIn® Page
www.linkedin.com
274 employees on LinkedIn®
Learn more
Dialpad Connect
By Dialpad
(1,855)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
    • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
    • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.5
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
  • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
  • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
Dialpad Connect features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.5
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Sprig
By Sprig
(93)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is an AI-powered product experience insights platform that captures and analyzes experience data from your product in real time. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’

    Users
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    6.7
    Custom Reports and Dashboards
    Average: 8.5
    2.9
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Kamaldeep S.
    KS
    Automate Survey creation. It enables teams to understand and optimize their products Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is an AI-powered product experience insights platform that captures and analyzes experience data from your product in real time. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’

Users
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 30% Enterprise
Sprig features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
6.7
Custom Reports and Dashboards
Average: 8.5
2.9
Customer Service Channels
Average: 8.7
Kamaldeep S.
KS
Automate Survey creation. It enables teams to understand and optimize their products Read review
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,150 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
Learn more
Feedbackly
By Feedbackly.
(29)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feedbackly features and usability ratings that predict user satisfaction
    6.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.5
    7.9
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Performing Arts
    UP
    It is a one place solution for all the feedbacks. Read review
    Verified User in Information Technology and Services
    UI
    Feedbackly is a great customer feedback tool! It's super easy-to-use and very user friendly (in my opinion). If I had to select the best feature... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feedbackly.
    Year Founded
    2012
    HQ Location
    Helsinki, Finland
    Twitter
    @feedbacklyapp
    1,860 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 38% Mid-Market
Feedbackly features and usability ratings that predict user satisfaction
6.1
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.5
7.9
Customer Service Channels
Average: 8.7
Verified User in Performing Arts
UP
It is a one place solution for all the feedbacks. Read review
Verified User in Information Technology and Services
UI
Feedbackly is a great customer feedback tool! It's super easy-to-use and very user friendly (in my opinion). If I had to select the best feature... Read review
Seller Details
Seller
Feedbackly.
Year Founded
2012
HQ Location
Helsinki, Finland
Twitter
@feedbacklyapp
1,860 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Learn more