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Q-Flow Platform Reviews & Product Details

Q-Flow Platform Overview

What is Q-Flow Platform?

Q-Flow is the core platform that powers our suite of next-generation customer experience including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management solutions. Q-Flow empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes through BPM. With the incorporation of predictive analytics, our machine learning and artificial intelligence technology can keep companies proactive, predictive, and productive by creating a broad range of capabilities to improve our client’s customer experience and reduce operational costs. Each of our modules allows you to deliver a range of services through a single intuitive tool and make the most of every visit in Healthcare, Financial, Education, Retail, Telco, Government, and more.

Q-Flow Platform Details
Languages Supported
Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish
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Product Description

For organizations that utilize appointments, quick and easy scheduling is an essential aspect of Customer Xperience Management. ACF combines scheduling with queue management through our powerful software platform which allows customers to schedule appointments online, sends automated reminders to reduce no show rates, and seamlessly integrates appointment vs. walk in traffic at the time of visit.

How do you position yourself against your competitors?

Through software and technology, ACF Technologies has transformed lobby areas into organized environments. Our solutions encompass the entire customer experience from pre-visit to post, while providing accurate reporting and analytics to improve organizational effectiveness. Through the combination of our innovative software, variety of hosting options, and non-proprietary hardware devices, ACF has redefined the customer service process with our flagship software, Q-Flow. ACF Technologies has a strong focus on providing services to healthcare facilities, government, financial organizations, universities, and retail companies.
While some organizations typically have a long wait time before you are served, Q-Flow helps by reducing or eliminating lines altogether.

Q-Flow also helps improve operational efficiencies, therefore eliminating unnecessary tasks for employees. All of this helps improve employee satisfaction while maintaining a relaxed environment. ACF receives recognition regarding the improvements that Q-Flow makes every day to reduce wait time for customers and organizations alike.


Seller Details
Year Founded
2003
HQ Location
Asheville, NC
Twitter
@ACF_Tech
476 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®

AT
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Recent Q-Flow Platform Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Amazing service and customer experience."
Helps effectively manage lines and provides actionable insights from customers
Praveen K.
PK
Praveen K.Enterprise (> 1000 emp.)
4.5 out of 5
"When Medical gets a Magic Tool"
Saves time, ease of use, user friendly, quick response.
SM
Sheila M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fantastic queue management system"
I like how well designed the tool is. It is ideal to have everything well organized. I like it because I can have a better customer follow-up. Syst...
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Q-Flow Platform Media

Q-Flow Platform Demo - Appointment booking made easy!
Your customers want a hassle-free appointment booking system that puts them in control of their time. You want to make the process of booking and managing appointments as painless as possible for your customers and your staff. Q-Flow – our industry-leading appointment scheduling software – ...
Q-Flow Platform Demo - Queue Management | Automate queue management and transform the customer experience
Say goodbye to crowded waiting rooms and frustrated customers by automatically assigning visitors to the exact services they need as soon as they step through the door. Our queue management system automatically informs customers what the expected wait time for their appointment is, freeing th...
Q-Flow Platform Demo - Virtual Queuing System | Empower your customers to wait in line where it suits them with our virtual queuing system
Streamline waiting times and transform the customer experience with our virtual queuing system. Empower your customers to join an online queue and wait in line where it suits them on their mobile device. They’ll get an alert when it’s their turn to be served so they can make their way to thei...
Q-Flow Platform Demo - Digital Signage Solutions | Intuitive digital signage solutions that delivers the information your customers need
Digital signage is an essential tool for delivering a seamless on-site customer experience. Our intuitive digital interfaces provide your premises with a multi-screen control system that makes it simple to keep customers informed with relevant information. Use our digital signage software...
Q-Flow Platform Demo - Q-Anywhere | A seamless virtual customer experience
Empower your customers to seamlessly access your services remotely with Q-Anywhere™. Customers can schedule an appointment, join a virtual waiting room, and speak to a clinician or salesperson – all from their living room, at the office, or on the move. This helps you manage capacity within...
Q-Flow Platform Demo - Wayfinding & Indoor Navigation | Give customers and patients clear and simple directions every step of the way
Help your customers navigate your premises with our digital wayfinding and interactive signage. Your customers or patients are bound to have a negative experience if they get lost on your premises. Protect visitors from the anxiety of being lost or late to a meeting by making it easy for them...
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33 Q-Flow Platform Reviews

4.6 out of 5
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33 Q-Flow Platform Reviews
4.6 out of 5
33 Q-Flow Platform Reviews
4.6 out of 5

Q-Flow Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Q-Flow PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
CN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

The console is very well organized. I like the user interface's access to all functions on the left side; the technical team is amiable. They contacted me by email to schedule an exhibition that was 30 minutes very pleasant, the flow of customers is optimal, and the function to schedule appointments like, in it, you can manage business processes in an orderly manner which allows orderly. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

I have a few things about the product. I tried it and liked it; I could highlight that we could improve the price. Maybe this could attract more customers in the future. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

The solutions it offers for business appointments using our desktop computers and smartphones allow us to let clients know when we want to interview them, as well as its management for the calendar will enable us to organize each appointment to a specific date; task management and its work monitor is most sophisticated. Review collected by and hosted on G2.com.

GC
Data Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I like its essential tool to improve the quality of our services. Its interface is friendly. The efficiency it provides is invaluable. It has allowed us to optimize our processes. We have resolved issues related to congestion. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Sometimes updates can temporarily affect our experience. It would be very useful to receive notifications directly on our mobile devices. We think it would be beneficial to have more centralized control for the owner. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Their detailed analyzes have allowed me to have a clear vision of the waiting times. It has been a really useful tool for me. It has also improved the experience for both my clients and me. Their detailed analyzes have allowed me to have a clear vision of the waiting times. Review collected by and hosted on G2.com.

SM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I like how well designed the tool is. It is ideal to have everything well organized. I like it because I can have a better customer follow-up. System configuration is very simple. It is very useful to have a better tracking of all clients. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

It can be a bit tricky to update some aspects of the system. Its design can be a bit outdated. I would like to see better accommodations. I would also like to be able to adjust the visit time. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

With this tool we can offer a better service. It helps us solve problems in the waiting process. It helps to keep track better. It allows us to have better control of the entire traffic flow. Review collected by and hosted on G2.com.

Praveen K.
PK
Power BI Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Q-Flow Platform?

Saves time, ease of use, user friendly, quick response. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

As of now i have'nt experienced any cons of such helpful platform. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Quick visibility of patient details which saves time, Secured patient details, alerts and reminder is like cherry on top of cake. Review collected by and hosted on G2.com.

SC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I like the easy integration and assistance at various points. It is also efficient in its ability to control the system, and anyone can use it and think they are an expert as their system displays everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Only minor problems are somewhat common such as slowness and sudden crashes. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Solve problems in creating reports in advance online as well as implementing new functions to generate appointments. In addition to offering appointments, we can obtain specific clients as well as manage processes and analyses. Review collected by and hosted on G2.com.

Stacey F.
SF
Senior Software Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I love the transparency of the waiting list. Very useful and well structured system. I love that it is so easy to use. The ease of use is excellent. I like to communicate directly with people. I've been a big fan of time. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

It would be great if we could provide locations. The user interface can be a bit tricky. Sometimes upgrades affect capacity. Could use a bit more centralized control. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

It is a very easy to use platform. We were able to get it up and running quickly. It has been an excellent tool for us. The end user experience was excellent. It is a really great tool to use. Review collected by and hosted on G2.com.

MP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

Within minutes, we were able to integrate it into our systems and start taking advantage of all of its functionality. The analytics it provides are extremely clear and understandable, which allowed us to better understand the patterns and daily steps of our drivers. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

So far, we haven't found any aspect of the Q-Flow Platform that we don't like. In addition, the platform has undergone recent updates that have further improved its functionality and performance. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Q-Flow provides drivers with clear information about their positions in line and estimated wait time. This has helped us improve driver satisfaction and optimize our operations. Review collected by and hosted on G2.com.

JC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I like it because it's a fantastic tool to manage. You can use many good features internally. Provide a better service to our visitors. I like how there are continuous updates. It provides an easy way to keep order. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

I would like more options for exporting data. Sometimes it does not provide notifications. It should improve the filtering features. It could use some more independent engines. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

It is a powerful tool to streamline operations. Provides seamless integration. They can find their status in the queue at any time. We have been complimented on how clean the functionality is. Review collected by and hosted on G2.com.

Andreas S.
AS
Senior Data Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I like the simplicity of the program. It is easy and fast to use. The platform collects very useful data. I like its features. The tool offers an excellent experience. Offer an excellent customer experience. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

I would like more reporting features. I wish there was an option to remove customer names. Could have more options to export data. It also changes its design frequently and can be somewhat annoying. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

It helps us stay organized. The data in this system is incredible. It is quite necessary software for businesses. This system has many tools. Customer management is the important benefits. Review collected by and hosted on G2.com.

RM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

I like their ability to enhance the customer experience. Its suite of tools that includes queue management. I also like its incorporation of predictive analytics. I like the customer experience. It is an all-in-one solution. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Sometimes fails to assign clients to the right accountants. Sometimes it presents problems when assigning clients. Despite everything, it continues to be a valuable tool in various sectors. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Provides the ability to track experiences. The tool optimizes waiting times. It allows to identify areas for improvement in operations. Customer management becomes easier. Optimize waiting times. Review collected by and hosted on G2.com.