Best Queue Management Software
Queue management software digitally handles a business’ or organization's queue of customers or visitors. Queue management solutions replace the analog “take-a-ticket" system by allowing visitors to enter a queue from a digital kiosk, a mobile device, and/or online from home. Queue management tools also provide more information to customer service agents and clerks since visitors can list their personal information and the reason for their visit. Many queue management solutions will offer features like predictive analytics and automated customer flow based on customer information, allowing queues to be handled more quickly and efficiently.
Many queue management solutions come bundled with online appointment scheduling, visitor management, and digital signage functionality as well. When combined, these features allow businesses to seamless handle customer appointments, check-in, and queuing from a single solution. Some queue management vendors will provide industry-specific solutions for verticals such as health care, retail, banking, and government.
To qualify for inclusion in the Queue Management category, a product must:
Featured Queue Management Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists
Waitwhile is a software tool that assists in managing customer information, order numbers, and wait times, and also facilitates communication with customers. Users like Waitwhile's intuitive user interface, its ability to monitor tasks, manage waitlines, send notifications, and provide analytics reporting, and its ease of setup and use. Reviewers experienced issues with the notification system for staff when orders are edited, the lack of automated transition from 'waiting' to 'serving', difficulties in adjusting store and seat hours, and occasional app crashes.
182 Twitter followers
Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i
WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations.
WaitWell is a queuing software that allows users to send SMS messages to students, integrate with Outlook calendars, and troubleshoot technical and logistical issues. Users like the ability to interact with students quickly, the queue organization, the ability to communicate with students through text, and the integration with sales force. Users experienced limitations in report customization, difficulty in tracking when a specific area closes a ticket, inability to create categories and subcategories in sales force, and challenges in updating the settings.
90 Twitter followers
Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ
Qminder is a customer check-in management tool that streamlines customer interactions and queue management. Users frequently mention the ease of use, the ability to monitor customer check-ins, and the efficient communication it provides, enhancing overall user satisfaction and service efficiency. Reviewers mentioned issues such as glitches when switching screens, customer complaints about having to sign in, and the inability to assign a customer in the queue to a specific client.
540 Twitter followers
Qmatic is a global leader in queue management and appointment scheduling solutions for enterprise organizations. Our suite of solutions enables you to efficiently manage queues and appointments, reduc
5,271 Twitter followers
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, custome
464 Twitter followers
Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp
221 Twitter followers
Zero Down, Cost Efficiency! NetFUNNEL is a powerful online traffic management solution designed to ensure system stability during high-demand periods. By effectively controlling traffic flow with f
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s
2,874 Twitter followers
QLess specializes in queue management, appointment scheduling, virtual meetings and callback queueing. Designed to help organizations seamlessly manage customer flow, our intuitive mobile wait experi
805 Twitter followers
Eliminate long lines with effortless queue management. Starting at $0, TablesReady is an easy-to-use digital waitlist and online booking platform that keeps you organized and your customers happy by m
63 Twitter followers
jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and d
JRNI is a platform that streamlines queue management, optimizes staffing schedules, and enhances customer experience during peak periods through seamless booking tools and real-time scheduling capabilities. Reviewers like the flexibility and customizability of JRNI, its user-friendly interface, the wide range of features it offers, and the proactive, responsive support and consultancy provided by the JRNI team. Users experienced challenges with the ticket/support side, limitations in API capabilities in some versions, slow roll-out of updates and new features, and difficulties with specific technical bugs or issues.
2,068 Twitter followers
Verint Retail Choreography software solutions that help you manage and analyze what’s going on in your stores, bank branches, and contact centers. With our innovative solutions, you can transform your
7,751 Twitter followers
Many enterprises are talking about customer experience and customer centricity, but totally ignore first impression – the very first step of the customer journey. Leyline creates a great context for
2,983 Twitter followers
Qwaiting is a leading SaaS-focused queue management software that helps industries deliver faster, smarter, and more personalized experiences. Designed for enterprises and growing businesses, Qwait
200 Twitter followers
