# Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews **Vendor:** Lavi Industries **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 45 ## About Qtrac Virtual Queuing and Appointment Scheduling Platform Organizations have instrumented every digital touchpoint. But their branches, stores, clinics, and offices are still a blind spot. Qtrac instruments the frontline. Better experience, smarter operations, real intelligence from every visit. Qtrac is an In-Person Service Platform for service-driven organizations. It replaces manual lobby processes with one system for appointment scheduling, virtual queuing, check-in, customer updates, and staff coordination. Customers can book ahead or join a virtual line, check in from their phone, a kiosk, or a QR code, and get real-time updates so they can wait without standing in line. If you came here looking for “virtual queuing” or “appointment scheduling,” you are in the right place. But the line is not the story. What matters is the visit: why someone came in, how they were routed, what happened during service, and what outcome it produced. Qtrac captures real-time, first-party signals across the visit so leaders can see what is working, spot bottlenecks, and improve consistency across locations over time. What you can do with Qtrac Deliver a better experience -Support appointments and walk-ins in one flow -Offer mobile, kiosk, QR, and on-site check-in -Send real-time updates that reduce uncertainty and crowding Orchestrate service in real time -Route customers to the right service or staff member -Coordinate staff execution as demand changes -Reduce manual intervention in the lobby Turn visits into intelligence -Understand demand patterns, wait conditions, abandonment, and performance differences across locations -See how staffing decisions impact outcomes -Make every location perform more like your best one Request a demo at qtrac.com to see how Qtrac instruments the frontline and turns every visit into experience, orchestration, and intelligence. ## Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews ### 1. Qtrac has Greatly Improved our Service Outcomes!! **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn B. | Housing Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** What I like best about Qtrac is it's functionality, ease of use and great customer support. Qtrac queing system greatly improved our client's experience. We went from paper sign-in to Qtrac and our client's are so happy we finally implemented Qtrac queuing. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I can't say there's anything I dislike about Qtrac- when we first launched, there was some anticipated growing pains but with the help of their customer support team, we were able to move foward quickly! **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Prior to implementing Qtrac Virtual Queuing, we had paper sign-in for our clients and calling out to clients when they are ready to be seen- this brought alot of problems, most of all, being inefficient and inaccurate; causing client frustration. With Qtrac Virtual Queuing, not only did it up the level of professionalism in our office-- we are able to serve clients quickly, track important data (people seen, time and reason) and have oversight of staff productivity. The Support Team: Mike B., Sean H and Gabriel R along with Laura Simonson (Customer Success Rep) have always been there to support our transition and implementation. The Qtrac features keep growing and evolving-- which helps us serve our client's better. ### 2. Very happy we switched to Qtrac **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Qtrac would be our third vendor for a line management solution. We are happy with our selection. Some of the previous vendors didn't have an efficient customer service team or didn't quite have the infrastructure. The system always runs as it should, we haven't experienced issues we previously saw with the other vendors. Kiosks and monitors have been easy to manage, and their ticket roll is 600+ feet, which saves us time from changing the kiosk paper. Qtrac has been a great solution. Anytime we have an issue their live chat has been very quick, helpful and easy to use. Their Kiosk came installed with all the software, so all we needed to do was put them in place. Reporting is nice and easy, and staff find it easy to call customers up to a window. We recently asked if the system would allow customers to receive a notification if they didn't check-in to their appointment. The system didn't have the feature and the support team began working on it with frequent updates. It's nice to know that they are willing to add features that best fit our processes. Staff found implementation easy, they picked up it quickly and without any issues. Their team has been great, I have had a very positive experience with Laura, Omkar, Mike, Gabriel, Sean and so many more from their help desk team! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I dislike how to set up monitors. I know it's a one-time process, but to connect the device the it will send a device code (alpha and numberic) that you need to copy over to the monitor. It can be difficult when trying to type and holding a keyboard with one had. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** They allow for our customers to get in to a virtual line within our limited waiting space. Customers can then leave the area and wait to be called to a window. ### 3. Great platform - Amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** With Qtrac we were able to streamline our process and provide the best possible experience for potential customers and partners. Loved how customizable and user friendly the platform is! The team that helped us do our implementation was beyond helpful and got everything set up insanely fast! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Currently the only downfall to the platform is that I cannot run reports myself, but the team is very quick on getting me the reports I need following each event. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Previously we were managing a queue of event attendees manually in order to experience our product. It was diffucult to keep track of with the volume of people waiting. We also had to have each person fill out a seperate form in order to join our mailing list, but now with Qtrac we are able to easily do it all in one place! ### 4. Laura is awesome. She is very knowledgeable, allways willing to help and has a wonderful demeanor. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward S. | Delinquent Accounts Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The system is very easy to use. Customer like it and it makes the work flow a lot smoother. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Thereis really nothing bad I can say about it. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** I see no problems. It's very easy to use. ### 5. Queuing made easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Rockann C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The convenience and personal control that the system offers. Straight through process with no external interface. I am able to fully complete scheduling on my own. Excellent customer support and wide offering . **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Nothing I enjoy using the platform and it supports easy integration and enhanced service delivery. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Reduce wait time and identify inefficient queues in the branch. Allows for digital migration and account conversion. The system also allows for real-time feedback and supports monitoring Team member performance and productivity. Daily reporting and trend analysis. ### 6. Enrollment Service Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** What I like best about Qtrac virtual queuing system is that it is extremly user friendly. It is very easy to use and train new staff on. More so, I have had the best expierence working with the Qtrac team. The implentation and customer support have been above and beyond. We use Qtrac 5 days a week, 8 am to 5 pm, and it has been great! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The only feature, I wish I had access to was to run my own Qtrac reports. However, the Q trac support team, proves this information quickly once asked. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Qtrac virtual queuing assist with checking in students in our adminstration lobby. It provides a virtual waiting line for our many students waiting to speak with our office. ### 7. Our Experience as resellers of Qtrac VQ solution **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Industry agnostic, ease of customization, no hardware. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The solution is not yet adopoted by large companies in Europe. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Qtrac solutions can eliminate physical lines, while incredibly ameliorating and enhacing CX and empowering service agents and management. ### 8. High use of Qtrac in our Business with complicated requirements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Customer support if very good. When we find bugs, these are always addressed very swiftly. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** It is not as intuative as develepers think. In order to make every day changes (for example changing hours of operation for only 1 queue in a location) you have to go to multiple areas of the website. Additionally, making changes to communication is not intuative as you also have to make simialr changes across mutlitple areas. This causes a high liklihood of human erro. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Issues with double booking ### 9. Super responsive customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Seamless set up and implementation process and great customer support **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Sometimes the texting process is a little slow **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Its getting people out of lines that caused bottle necks and reduced customer satisfaction. Its helping people explore the museum more! ### 10. Good System, not sure if our customer base is ready **Rating:** 3.5/5.0 stars **Reviewed by:** Rafael N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The reporting, customer support and interface is pretty good **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Its kind of complicated workflow for our customers, too many steps for people who are not tech savy. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Manages the Order of the customers on our lobby ### 11. Very useful tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Dominique I. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** It's extremely useful in my working environment. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** No dislikes, I find it very user friendly. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We see how many peolple are waiting to be assisted ### 12. Successful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** It's visually very clear, easy to navigate and fits the needs of the hospital. The customer service is quick to respond with any issues we have. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** It does not link with our patient data software **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Clients are able to see where they are in the queue so they do not ask our receptionists ### 13. Simple to Use, Straight Forward **Rating:** 5.0/5.0 stars **Reviewed by:** Christina S. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** It is very easy to use and roll out; I have yet to utilize customer support because it is very straight forward. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I have nothing negative to report when it comes to utilizing QTRAC. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** This program allowed us to streamline our appointment scheduling platform, and increase our effectiveness in doing so. ### 14. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** We love all of the features available with Q trac system. This has helped us with reporting time management of our employees and get important data on what our customers come into our stores for. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** So far the system has been quite good. There are slight growing pains with the update but the Qtrac Help desk has been very helpful. The help desk manager Sean has been quick to respond to any issues we have which is quite incredible! **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Helps us gather information on what our customers enter our stores for and also helps in performance management of our staff. This in turn has helped us to make better decisions for increasing sales by studying the habits of our customers. ### 15. Fast and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** You can wait in line while doing something something and not lose time. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I have no dislike so far about qtrac virtual queueing **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Better flow of clients, less time wasted and you can supervise employee performance. ### 16. Good product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The project staff are very hardworking and sincere - this is very much appreciated. Below are some advantages of the product Advantages: (admin) Customizable form for Appointment creation to collect user information (name, email, phone number, reason, etc.) (admin) Customizable schedule to block off holidays (admin) Collect data on time spent in the queue, length of appointments, etc. Allows both Walk-In and Scheduled appointments Users can see all queues and select from specific queues Users can message customers that are in the queue Users can move customers from one line to another Users can make notes on appointments in the queue Users can see how long users have been in the queue Ability to translate into Spanish Calendar to view upcoming appointments Customers can edit their appointment if they need to reschedule (users can do it for them as well) **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Disadvantages: Escalated pricing of subscription The schedule is defined weekly, so sporadic appointments require more effort to put in the scheduler (for example, only open in the morning during the first week, only open in the afternoon on the 2nd week, and open all day on the third week.) integration with Phone system /IVR would be helpful Payments Processing integration would be helpful Lack of a complete, user-friendly interface for the public to upload all kinds of information about their specific scheduling requests **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Allows the Animal Shelter to schedule all of their regular appointments Same with Justice of Precinct 3 Both departments have seen benefits to their productivity ### 17. I am a happy QTRAC customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Sheldon F. | Eco-Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I like how easy the application can be applied to each market. The application is never down, and we rarely get complaints about the service. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The appointment scheduling system could use some tweaking. The support team fixes these issues immediately. **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** My advice is to trust the project team to tailor your queuing needs to fit your company. They are well versed in virtual queuing and appointment scheduling **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Less traffic in the store. Great reports from the system. ### 18. Qtrac review by Kavion **Rating:** 5.0/5.0 stars **Reviewed by:** Kavion G. | Founder and CEO **Reviewed Date:** April 08, 2022 ### 19. great insights coming from Qtrac **Rating:** 4.5/5.0 stars **Reviewed by:** Elmar H. | Eco-Systems Utilization Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The dynamic report builder is fantastic. It allows me to build the report that I would like to see rather than depend on ad-hoc reports generated on the fly. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Though I like the dynamic reporting feature, it would still be helpful to generate specific reports on the fly. Also, the real-time monitor would benefit significantly from a design refresh. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Since using the Qtrac system, we have realized a significant reduction in wait times and a boost in customer service. Replacing physical lines and reducing crowding has seriously downshifted the workload of our staff who usually had to manage these lines. ### 20. Michigan Schools and Government Credit Union **Rating:** 5.0/5.0 stars **Reviewed by:** Christina C. | Branch Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** We like that the software is customizable to fit our needs. The project team has always been available to work with us and provide solutions. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** We have had a challenge finding an alert solution for our team members to get notified when a member has signed into the queue, currently Qtrac only offers SMS and Email alerts. We also have a number of branches and each branch is configured separately so there is not an easy way to validate the programing across all of the branches when a change is made. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Qtrac allows for a more efficient sign in process with a hands free solution using the QR codes and virtual queueing. With Qtrac we have added the appointment scheduling for our members and team members to make appointments in all of our branches with ease. Some benefits include team members being able to schedule appointments based on peak times and team members can see all of the appointments for the branch. Another benefit is the ability to create some more customizable reporting from Qtrac. ### 21. Qtrac Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jack L. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Flexibility: the system is very configurable, the implementation team from Lavi is very customer-focused. Out of the box comes a very functional system, but working with Lavi turned this system into a perfect solution. Customer Focus: Lavi Industries is extremely focused on the customer. They respond to requests immediately. Most importantly, they listen and understand the customer. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I have discovered nothing to my dislike about the Qtrac system or Lavi Industries. **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** For the first step of implementation, I recommend getting stakeholders involved upfront. Next, gather requirements from them individually and then meet with Lavi Industries as a team. The system is flexible enough to develop a combined solution that meets everyone's needs, at least it was for me. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Qtrac has helped us establish an organized customer flow in our service center. The customizable metrics let us measure service delivery intervals and fine-tune our process. The benefits are measured in time and customer satisfaction. ### 22. Reshaping the DMV Experience with Exceptional Products and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dana A. | Motor Vehicle Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The Virtual Queue software elevated the customer service level in our office by removing a lobby of customers stuck waiting for their turn. The freedom the Virtual Queue provides our customers, makes the visit to the DMV more pleasant. Customers register with the queue and then based on their line position will have the ability to run other errands, get a coffee or bite to eat and are no longer forced to sit in a lobby for unforseen times. This system alleviates stress on our customers which in return alleviates stress on our employees. It is a WIN-WIN system for a DMV. The system also provides ways to communicate with the customer if situations come up before it is their turn. We can provide additional information for the customer based on the reason for their visit. This helps the customer be more prepared for their visit and we experience less turnaways and multiple visits by our customers to get their transaction processed. This system has also provided help with the current issues surrounding COVID-19, helping with social distancing and keeping customers from a confined space for long amounts of time. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** There is nothing that we dislike about the Queue system. We wish we would have found it sooner. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Our customers are happy. Our customers are not stuck in our office waiting. Our customers are less stressed. Our customers are safer during COVID-19. Our customers find the system very user-friendly and easy to use. Our customers are HAPPY. We couldn't ask for more. ### 23. Great solution to digitize scheduling and queuing **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago R. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I like that consumers receive SMS confirmations in real-time for confirmations and appointment updates. If they have any questions they can also chat with a real human. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Qtrac should explore adding alternative messaging channels such as Whatsapp and RCS. These channels offer a richer messaging experience and should improve the customer experience as a whole. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We are helping our clients to manage appointments more efficiently and transparently. Appointments were previously done by writing down customers' names of them having to use a take a number ticket dispenser. ### 24. Best Virtual Queuing Tool On The Market **Rating:** 5.0/5.0 stars **Reviewed by:** Todd T. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Ease of use. Professional and experienced team to set this up and they tailored it to our needs. This product truly set us apart from our competitors. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** No dislikes. The product and support team truly exceeded our expectations. **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** If you are looking for a virtual queuing and scheduling tool. look no more. Fantastic product and a superior support team! **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Manage the flow of customers into our facility, reduced congestion and people did not have to wait outside and endure the elements. ### 25. Usability/integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The system is awesome and easy to use. The team we are working with is even better. The quickness in which they're able to make integration changes is great **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The only thing I can think of would be the system's inability to send automatic emails much like the SMS capability **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** I absolutely recommend the Qtrac system. They're easy to work with, quick to reply and have a very customizable system for a fairly reasonable price. I can't say enough about how they could build the kiosk system around my ideas. Truly an incredible team **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We are better able to track customer data and streamline customers to better service them and give time back to our workers. ### 26. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** its very user-friendly and interactive and help to align the sechduling **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** ease of automated communication/email probably. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** some time the website crush down ### 27. Qtrac is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Qtrac is a great tool to help manage out ou customers, is efficient, and very user-friendly. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** There is not much to dislike, customer service and quick and efficient. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We use Qtrac to get quick information to our customers, how long they will be waiting in line. Also what spot they are in line, with the text messages we have seen an approvement in efficiency with our staff since the customers are more incline to see text messages on their phones. ### 28. Easy to use, keeps the numbers in the lobby down to almost 0. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Auto-SMS messaging for communication to students. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The system is built for each user to provide the service to the students who visit our office. However, we use a front desk of workers who check visitors in and direct them to the service providers. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** The Cancel button used when someone doesn't show up on their turn initially pushed the student back three places in line. This was inconvenient because the next two students in line might also be No Shows. We asked the Cancel button be reprogrammed to move the student to the end of the line instead to reduce steps for our check-in staff and the number of auto-SMS messages being sent and confusing the students in the waitlist. We also need to stop the entry of students into the line once we reach a mass capacity of students we will be able to service for the remainder of our open hours. The "number of tickets allowed" does not work for this need because it allowing people into the waitlist once the number goes down. So we are manually changing the closed time and closed message twice each day to indicate we are open but not accepting waitlist entries. Then change it back tot he correct time and closed hours message at the end of the day. ### 29. THIS QUEING SYSTEM REALLY REPLACES THE LINES IN OUR SPACE REPRESENTING TRUE SOCIAL DISTANCING. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** THE INTERACTIVE INTERFACE ALLOWS USERS TO SEE REAL WAIT TIMES FOR CUSTOMERS AND ALSO ALLOWS US TO HIGHLIGHT SENIOR CITIZENS DURING THIS HEALTH-CONSCIOUS TIME. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I HAVE NO TRUE DISLIKES, IT WOULD BE COOLER IF WE COULD DRAG THE LISTED USERS IN THE CORRECT ORDER WITH ADJUSTMENTS TO THE UI INSTEAD OF SELECTING HOW MANY SPOTS BACKWARDS. **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** N/A **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** THE CUSTOMERS ARE NOW AWARE OF THEIR WAIT TIME AND ALSO PLACED IN THE QUEUE, SO THEY INSTANTLY FEEL SEEN, AND IT ALSO ALLOWS STORES LOCATED IN MALLS TO HAVE USERS CONDUCT BUSINESS ELSEWHERE UNTIL WE ARE READY TO SERVE ### 30. The Qtrac Virtual Queuing and Appointment Scheduling Platform is easy to setup and use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The product is very easy to use and gets the job done. Setup to days and not weeks and the customer support is top-notch. Our customers loved the experience. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Nothing. Everything works as advertised. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We use Qtrac to provide our constituents with a method to safely and conveniently access our services. ### 31. Improving hotel check in experience **Rating:** 5.0/5.0 stars **Reviewed by:** Charles P. | GM - Technical **Reviewed Date:** January 05, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The completeness of the application, it caters for all our needs. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I found nothing to dislike. All the problems we experienced were problems with the hardware we decided to use, which Qtrac was a great help in resolving. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Most importantly, our customers love it. The standing around and having to watch for people pushing in has been eliminated, making for a relaxed customer experience. ### 32. Amazing product and onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** This has been a game changer for our hospital. Easy to use, helpful for clients. Qtrac team is amazing to work with. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I have no dislikes.everything has been wonderful. **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** Alex and qtrac team have been amazing and wonderful **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Clients are getting up to date real time text messages and it has allowed us a much smoother flow in the hospital. ### 33. An amazing application and an amazing support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Outside of the robust platform for all of our queueing needs, Alek and his amazing support team have been extremely helpful in getting us setup and helping with any issues that arise. They have saved me so much time! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** There is nothing I dislike about Qtrac. It has worked great. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We were having extremely long lines along with a challenging customer experience. Now our customers get checked in with their mobile devices and can continue shopping while we prepare for their service. ### 34. Qtrac Initial Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Helpful team. Quick Service. Anu was good, and Alek was always on top of things for my request and setup inquiry. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** It took many emails to fix a request properly. A manager needed to give an unsatisfactory comment before the fix kicked in. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** I contacted Qtrac for the initial setup of a monitor TV. We troubleshot the issue. I contacted them also to set up the iPad for the greeters. ### 35. Carrier Enterprise & Qtrac collaboration went awesome!! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Strategic Business Development Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Qtrac is simple and easy to use for both user and customer! Their attention to detail, prompt responses, thorough vetting was perfect and a breath of fresh air! I've been in many collaborations in my time, and this project has been the best! The standards in place at Lavi Industries are extraordinary! Anu, Joanna, and Alex were so awesome! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I have nothing negative to say to this system. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Problems we're solving is upset customers due to skipping in line, data to backup peak times, staffing levels, additional training if needed due to wait times etc. ### 36. Qtrac's implementation team provides best in class service and expertise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I like that every aspect of Qtrac scheduling is from one central interface. The implementation team was also very successful in interacting with our project team and stakeholders. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I think the Qtrac scheduling interface could use a bit more updating and modern look. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Qtrac allows our centers to schedule customers for appointments from our main website. This capability provides our customers to interact with our centers based on their desired availability. ### 37. Crowd Control Must Have: Qtrac **Rating:** 5.0/5.0 stars **Reviewed by:** Beth D. | Accounting Technician, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Easy to use and text feature is awesome. The team of professionals from start to finish were able to get us set up and running within just a few weeks. They were great to work with! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** I have no words to the negative. This product is great in every way. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Our lobbies are empty, no lines outside making customer service a great experience. Benefits are that we now have a way to measure how many customers we serve, and what their most common needs are. ### 38. Stellar Queue Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Tiphanie W. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Everything from the customer queue management options to the reporting to the support. All-around excellent experience for us and our customers. We have been very pleased with all facets of the Lavi product from implementation. to daily use, to reporting, to new features and enhancements. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** There is not anything that comes to mind that I dislike about Lavi. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We have completed changed how we manage our customer flow from providing online scheduler options to mobile queuing and virtual lines. With the pandemic, our customers expect technology to improve their experience and minimize their risk of exposure. Lavi's current and upcoming features allow us to meet and exceed customer expectations. ### 39. Highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The system is very customizable to meet the specific requirements of the entity. Support is great **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Nothing to dislike as it meets all the established requirements by our entity **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** There will be fewer people at the same time in our premises during the pandemic. ### 40. Best Software ! Best Help Desk Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** We were able to configure the system any way we wanted. Qtrac team was there from day one to assist us! Alek and his Help Desk has fantastic response and resolution times! Following SLA's and always cheerful and innovative with solutions! **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Nothing to dislike! I wish we knew about this product sooner! **Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:** Call them and schedule a demo! You will not be disappointed in what these guys can do! **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We improved wait times for our customers. Improved customer satisfaction experience by over 20%, proved with the automated reports provided by Qtrac. ### 41. Qtrac Virtual Queuing and Appointment Scheduling Platform **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** the customer receives an email and SMS appointment confirmation **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Reports are difficult. Appointments are challenging to manage. Dates aren't included to help manage in the appt. queue for any appts. not checked in. Allow for user-specific defaults. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** None. ### 42. Carrier Enterprise & QTrac Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Absolutely the best Queuing system around! Great presentation and teams are amazing to work with! First day of launch and smooth, easy to use and customers love it. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** We have Nothing thus far to dislike. Thank you **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Helping us solve the customers jumping in line and skipping one another. Also allows us to run reporting to view staffing at specific times of day, wait times etc. Having this ability allows us to develop a lean and efficient process as well as resources. ### 43. Lavi is great to work with and Qtrac is simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Lavi is responsive and helpful in answering our questions. Qtrac is easy to use and customizable. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The Qtrac design, look and feel is limited but maybe a future enhancement will allow for different design options. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** I don't have any problems with Qtrac. ### 44. Awesome team and system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** The Qtrac team was incredible to work with - very engaging and interested in ensuring the system would meet our specific needs. They are responsive and have a great solution. I would recommend Qtrac to anyone looking for a scheduling and queuing solution. **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** We had difficulty getting adoption in the field due to the timing of rollout but this was an internal issue and not attributable to Qtrac. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** Managing lines, appointment scheduling - allows for more organization and better customer service. ### 45. Fantastic adaptability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Alex and the Qtrac team consistently strove to meet the specific queueing needs of our business **What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?** Nothing negative about the Qtrac service comes to mind. Thie development and implementation of the queueing tool was an overall positive experience. **What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?** We used the tool for queue management during peak Holiday shopping times while there were capacity restrictions in place at our brick-and-mortar stores. ## Qtrac Virtual Queuing and Appointment Scheduling Platform Discussions - [What is Qtrac Virtual Queuing and Appointment Scheduling Platform used for?](https://www.g2.com/discussions/what-is-qtrac-virtual-queuing-and-appointment-scheduling-platform-used-for) - [View Qtrac Virtual Queuing and Appointment Scheduling Platform pricing details and edition comparison](https://www.g2.com/products/qtrac-virtual-queuing-and-appointment-scheduling-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A11%3A11+-0500&secure%5Bsession_id%5D=8e9b5771-a37b-4271-8aaa-b666485ef3ff&secure%5Btoken%5D=8d16c1f1c8f35673f6b396d77326eddfc8bd49930b6b06b5ff4d8219a4dd8951&format=llm_user) ## Qtrac Virtual Queuing and Appointment Scheduling Platform Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Hardware** - Hardware Agnostic - Digital Signage **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D ## Top Qtrac Virtual Queuing and Appointment Scheduling Platform Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (246 reviews) - [QLess](https://www.g2.com/products/qless/reviews) - 4.3/5.0 (22 reviews)