# Waitwhile Reviews **Vendor:** Waitwhile, Inc **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 333 ## About Waitwhile Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. ## Waitwhile Pros & Cons **What users like:** - Users appreciate the **ease of use** of Waitwhile, finding it simple and efficient for managing appointments seamlessly. (82 reviews) - Users appreciate the **user-friendly interface** of Waitwhile, making customer organization and appointment tracking effortless. (45 reviews) - Users appreciate the **easy setup** of Waitwhile, making initial configuration quick and hassle-free for smooth operations. (21 reviews) - Users value the **intuitive appointment management** of Waitwhile, enhancing their ability to assist clients efficiently. (20 reviews) - Users appreciate the **time efficiency** of Waitwhile, enabling quick task monitoring and streamlined customer check-ins. (19 reviews) - Users value the **ease of use and efficiency** of Waitwhile, enhancing customer service and overall experience. (16 reviews) - Users love the **messaging feature** in Waitwhile, enhancing communication and improving management of appointments effectively. (15 reviews) - Easy Scheduling (10 reviews) - Customer Support (9 reviews) - Customization (9 reviews) **What users dislike:** - Users find **client experience lacking** due to privacy concerns and confusion over appointment messaging for the elderly clientele. (8 reviews) - Users desire **more granular permissions** and smaller time increments for reservations in Waitwhile's current functionality. (8 reviews) - Users face **messaging issues** with Waitwhile, receiving incorrect notifications and lacking direct communication within the app. (7 reviews) - Users find the **inefficient processes** in Waitwhile frustrating, complicating order management and slowing down service. (4 reviews) - Users experience a **challenging learning curve** with Waitwhile, especially when customizing settings and managing the queue efficiently. (4 reviews) - Users find the **technical issues** with Waitwhile challenging, including access delays and occasional glitches during peak times. (4 reviews) - Automation Limitations (3 reviews) - Data Inaccuracy (3 reviews) - Expensive (3 reviews) - Feature Issues (3 reviews) ## Waitwhile Reviews ### 1. Simple but powerful tool for customer service at IKEA **Rating:** 5.0/5.0 stars **Reviewed by:** ALEX R. | Customer Service Co-worker, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Waitwhile?** I love how easy it is to use Waitwhile and it seems to get better every year! In addition to alerting us to customer presence, Waitwhile also allows us to communicate efficiently with our customers via text. I can't wait to see what other features are implemented in the future. **What do you dislike about Waitwhile?** It would be terrific to include a barcode/QR code scanning feature in Waitwhile. We deal with six-digit strings of numbers that are cumbersome to type in to our devices from Waitwhile. A QR code would dramatically shorten times for us as well as provide improved functionality for co-workers. **What problems is Waitwhile solving and how is that benefiting you?** Aside from favorable interactions, our customer satisfaction depends on the speed and efficiency by which we are able to serve them. Waitwhile helps us communicate with our customer via text and alerts us to their presence in a timely fashion. Now that a serve/complete button has been implemented, I love that we no longer have to toggle between "Now Arrived" and "Now Serving" cues to click customers through. ### 2. Visually Pleasing and Effortlessly Functional **Rating:** 5.0/5.0 stars **Reviewed by:** Ayanna L. | Customer Care Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Waitwhile?** I love that you can toggle to the monthly view to get a bigger overview of what to expect for appointments throughout the year. The interface is very visually pleasing, and I love the check marks feature that lets us know if someone has confirmed their appointment, or if a guest has completed their appointment or is being served currently. The initial setup of Waitwhile was very easy. **What do you dislike about Waitwhile?** I'm not sure what data is being picked up from the source, but it would be nice to see the same information that makes up the initial questions that ask the guests why they are coming in. Knowing things like IMEI, which device they're bringing in, and what exactly the issue is would be nice to know. Being able to see all the data that the customer enters to set up their appointment. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps track appointments, providing guest names and visit reasons. The monthly view helps plan ahead, and the intuitive interface with appointment status check marks enhances our workflow. ### 3. Essential Tool for Customer Order Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** alexis m. | Sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 01, 2026 **What do you like best about Waitwhile?** I use Waitwhile because it's incredibly easy to enter the customer information into, and the edit feature comes in handy when adding new order numbers to an existing wait. It really helps since our customers often place more than one order by purchasing in different departments of our store. Adding additional order numbers alerts our staff to gather all orders for the customer before telling them to come to the collection point. Also, the initial setup was just creating a login, easy peasy. For my purposes, Waitwhile does exactly the job I need it to do. **What do you dislike about Waitwhile?** I'm not sure if the staff who prepare orders get notified when we edit their Waitwhile system, or if when they go to submit a prepared order as ready to collect they see the edits and need to begin gathering at that time which could delay the customers collection of their multiple orders. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to alert customers when their orders are ready, allowing them to shop without waiting. It's easy to enter and edit customer info, helping us gather multiple customer orders efficiently. ### 4. Extremely User-Friendly Scheduling with Smart Patient Name Prediction **Rating:** 5.0/5.0 stars **Reviewed by:** Keri D. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Waitwhile?** Waitwhile is extremely user friendly. It is very easy to navigate, even for someone who isn't great with computers. I especially like that while booking appointments, it predicts the patient's name after entering just a few letters of their last name. Then I only have to verify that it is the correct patient by matching their information to what I have and then confirming that I am in the appropriate time slot. **What do you dislike about Waitwhile?** I have not personally run into any hurdles or inconvenient features using the Waitwhile application. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps me to streamline booking appointments for our employees resulting in huge time savings. ### 5. Seamless and Organized Scheduling for Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin S. | Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Waitwhile?** I like how organized Waitwhile is and how clean the UI is. It's seamless to view and create appointments, which helps manage multiple people timely. Waitwhile provides appointment time, previous visits, and reasoning for creating appointments, making it an organized tool. The initial setup was super easy. **What do you dislike about Waitwhile?** I feel that Waitwhile could improve by providing more ways for our clients to explain the actual reasoning behind their appointment. It would be helpful if there was an option for clients to add extra details when creating an appointment. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps manage multiple people efficiently and organizes tech appointments for our store. I like how organized and clean the UI is, making it seamless to view and create appointments. It provides the time, previous visits, and reasons for appointments, streamlining our operations. ### 6. Effective Appointment Scheduler with Great Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Waitwhile?** I like that Waitwhile helps in scheduling customers for appointments and sending them reminders, especially for appointments made far into the future. It's great for managing different resources and their availability, which is really useful since we have several people working in our company. Each resource can have their own appointment book, time, and even color, which makes it easy to differentiate them. I also found the initial setup of Waitwhile to be very easy. **What do you dislike about Waitwhile?** I don't like the limitation of characters, as it forces me to break the communication into parts. It would be nice to have a higher character limit. It also doesn't allow us to send any 'domains' like our email addresses to our customers. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to schedule customer appointments and send reminders, solving preparation issues and managing walk-ins, with reminders for future appointments. ### 7. Waitwhile Makes Managing Appointments and Queues Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Waitwhile?** Waitwhile is great for managing many appointments and ensuring that all of the people I need to help get served. It makes it easy to quickly spin up a queue and begin meeting with people who need a hand. **What do you dislike about Waitwhile?** The only thing I dislike about Waitwhile is that I cannot resize the columns in the board view on my Visits page, as the would help keep everything in view. There is a table view that kind of solves this, but I prefer the board view while having an open queue. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves the problem of ensuring students get served in a timely fashion during office hours. It benefits myself and my peers because it ensures we can help as many people as possible within our allotted time. ### 8. Easy QR Waitlist Sign-In with Great CRM and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Waitwhile?** We’ve really enjoyed the real-time waitlist functionality, resource-based assignment, and automated client notifications. For a multi-barber, walk-in shop, the ability to assign clients to individual barbers and send alerts has significantly improved flow and reduced confusion compared to a manual system. **What do you dislike about Waitwhile?** One area for improvement would be enhancing the multi-guest registration experience. In walk-in environments, families often forget to register each person separately. A built-in “Register Another Guest” button on the status page could help streamline that process and reduce staff intervention. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is helping us build a CRM system, creating efficiency with our waitlist and fairness among barbers with walk-ins. It is helping us track data to make informed decisions around marketing and policies, it is helping us modernize and be at the forefront of barber culture. ### 9. User-Friendly Interface That Streamlines Operations, Just Missing Link Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Laney N. | Adoptions Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Waitwhile?** I really enjoy the user friendly interface. It has helped our shelter to streamline our operational processes across multiple departments, which has greatly reduced our wait time and improved the customer experience. The software also provides extremely helpful metrics that help us to identify areas of improvement as well as highlight the areas in which we are doing very well. **What do you dislike about Waitwhile?** I have yet to identify any glaring downsides. It would be nice to be able to SMS or email outside links to customers as we currently can only send messages but not links. **What problems is Waitwhile solving and how is that benefiting you?** We are utilizing WaitWhile in an animal shelter in which we have multiple different departments servicing customers from one check-in station. This means we have multiple employees servicing different customers at different times in the same general area. WaitWhile has enabled us to track these customers through the entire process simultaneously for all departments and even down to the employee level determine our efficiency and effectiveness. ### 10. Intuitive UI, Effortless Appointment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Waitwhile?** I find Waitwhile incredibly easy to use with an intuitive user interface. As a tool for our day-to-day operations, I've encountered zero issues. I particularly appreciate the drag and drop feature and the columned setup, which makes it easy to view different stages of the appointment process. It's very easy to edit and create submissions. The initial setup was super easy, and I managed without any tutorials, though it's comforting to know they're available. **What do you dislike about Waitwhile?** For my specific role, it would be helpful to see more details concerning device issues, warranty status, protection status and IMEI information. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile provides an easy way to track customer appointments with an intuitive interface, making it simple to edit and create submissions. ### 11. Easy Client Management with Minor Notification Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Karla C. | Adoption Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Waitwhile?** I find Waitwhile easy to use, which is a big plus for me. It helps me effectively ensure that clients sign in on time. I also appreciate being able to see what the client is here for, who is helping them, and how long they've been waiting. Additionally, the initial setup of Waitwhile was super easy, which made getting started a breeze. **What do you dislike about Waitwhile?** Sometimes it won’t notify me when clients arrive. I put notifications on and it won’t make a sound. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps clients sign in on time and effectively. It's easy to use, allowing me to see why clients are here, who's helping them, and their waiting time. ### 12. Effortless Communication and Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Isidora P. | Supply Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Waitwhile?** I like how I don't have to schedule live meetings with couriers, which saves me a lot of time. Organizing online meetings through Waitwhile is really easy and convenient for both me and the couriers. Also, the initial setup of Waitwhile was very easy and only took a few minutes, with no issues or complications. **What do you dislike about Waitwhile?** Honestly, in the beginning, I did have one problem with Waitwhile. The chat feature in the meeting wasn't working well. It was supposed to send an automatic message to the courier with the meeting link from Google Meet, but it wasn't working. So I just started doing it manually, and the problem was resolved. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile for communicating with couriers and organizing meetings. It helps solve riders' problems quickly, allowing them to reach me online instead of face-to-face, saving both time and effort. ### 13. Intuitive system, with good management and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** THIAGO R. | LOUNGE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Waitwhile?** The system is quite intuitive and easily accessible, and the management tools provide a good view of the results. Additionally, customer support is good, and the technology helps, during times of high demand, to better organize the flow of incoming customers. **What do you dislike about Waitwhile?** It would be important to improve the dashboard panel and provide more complete and complex reports, especially those involving service time, and based on these times, issue estimated wait time alerts to customers. **What problems is Waitwhile solving and how is that benefiting you?** High-demand moments require us to pay close attention to details in communication with customers. The Waitwhile platform has been helping us in this communication with customers by providing them with knowledge of the current occupancy situation and their turn in line. ### 14. Effortless Appointment Management at Google Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin S. **Reviewed Date:** January 05, 2026 **What do you like best about Waitwhile?** I like how easy it is to create an appointment for someone and how seamless it is to check for upcoming appointments. Waitwhile is an effective way to create appointments for our customers and walk-ins. It creates a bridge of communication between the customer and our techs. Waitwhile allows me to create simple appointments with basic client information in a matter of seconds. The initial setup of Waitwhile was super easy, and I would highly recommend it to others. **What do you dislike about Waitwhile?** I wish there was more information regarding the customer's reason for an appointment, and making that visible to us, the employees. **What problems is Waitwhile solving and how is that benefiting you?** I find Waitwhile effectively handles customer appointments and walk-ins, creating a communication bridge between customers and our techs. It allows me to quickly set up appointments with basic details and easily check upcoming ones. ### 15. Efficient Patient Management, Minor Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Christy B. **Reviewed Date:** December 03, 2025 **What do you like best about Waitwhile?** I like that Waitwhile provides a comprehensive view of patient statuses by allowing me to see who is waiting, who is being serviced, and who has already been completed at once. This functionality is invaluable as it enables me to effectively manage staff allocation to meet varying patient needs throughout the day. The ability to keep detailed records of patient visits and volumes is another feature I appreciate because it informs our productivity and quality measures. Additionally, the software's adaptability is crucial for our busy hospital environment, particularly in our Specialty department, where provider check-in processes differ. Waitwhile's interface is user-friendly, allowing for easy addition of staff members, which simplifies onboarding and daily operations. This user-friendly experience ultimately leads me to give Waitwhile a high recommendation score of 9 out of 10. **What do you dislike about Waitwhile?** I dislike the limitation on the number of patients that can be seen per month with Waitwhile. On an extremely busy day, we were required to pay to increase the monthly volume, which was an inconvenience. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile for patient access registration, helping us see patient status at a glance. It aids in staff allocation, keeps records of visits, and manages high-volume patient navigation efficiently in our hospital's Specialty department. ### 16. Streamlined Customer Interactions, A Potentially Confusing Wait Time Display **Rating:** 5.0/5.0 stars **Reviewed by:** Gwendolyn R. **Reviewed Date:** December 01, 2025 **What do you like best about Waitwhile?** I appreciate how Waitwhile makes it easier to track customer orders and facilitates communication. I use it to sign in customers, having their name, phone number, and order number readily available, which saves me from manually typing this information and helps in efficiently tracking wait times. One of my favorite features is the ability to text customers directly, particularly since we don't have parking at our location, and we ask customers to wait in their cars to avoid tickets. This texting feature makes it significantly more convenient for our customers, as they can come and grab their orders promptly when notified. I also found the initial setup of Waitwhile to be very easy, which is a huge plus. The integration with Centiro is smooth and beneficial in managing operations. Based on these features and overall experience, I am extremely likely to recommend Waitwhile, rating it a 10 out of 10. **What do you dislike about Waitwhile?** Customers find it confusing when there are wait times displayed on the screen. They often misunderstand it as the time when their order will be ready, but it's actually the time until we call them up to check their ID. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to automate customer sign-ins, making it easier to track orders and wait times without manual data entry, and I appreciate the texting feature which allows efficient customer communication in challenging situations like limited parking. ### 17. Efficient Queue Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Petros K. **Reviewed Date:** December 01, 2025 **What do you like best about Waitwhile?** I find the statistics feature in Waitwhile incredibly beneficial as it provides insights into how long each student has to wait. This functionality allows us to manage our time effectively, especially during our shifts, by assessing how many students we can assist and determining when additional help may be required. Additionally, the chat function is valuable as it enables us to communicate directly with students, informing them when we will be available to assist them. The initial setup of Waitwhile was very easy, which streamlined its adoption into our workflow. **What do you dislike about Waitwhile?** I find the process of opening and closing the queue in Waitwhile to be cumbersome. The function is not easily accessible, requiring me a long time to locate it initially. Additionally, I often have to refresh the page to confirm whether the queue is open or closed, which is inconvenient. There have also been instances where the queue was closed by mistake, suggesting that the interface could be more intuitive and clearer in this aspect. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to manage student queues effectively, track wait times, and communicate efficiently, ensuring our team can provide timely assistance and request backup when needed. ### 18. Effortless Arrival Management for School Events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Waitwhile?** It allows our school staff to easily manage parent arrivals during our Open Morning events and ensure a member of staff meets them promptly, according to their queue position on the waitlist. **What do you dislike about Waitwhile?** Perhaps in the future. Waitwhile could offer more granular permissions for different user groups. For example, some of our student tour guides could then access WaitWhile without viewing confidential family contact details and manage the family tour queue. **What problems is Waitwhile solving and how is that benefiting you?** Managing arrival of families during our Open Morning events, and ensuring that they are all met with a member of the academic team promptly, according to their arrival time. Also, once their academic 1:1 discussion is complete, we can then pass them along to another virtual queue to join a school tour with our student guides. We also use Waitwhile when managing our new intake arrival day, in our school uniform shop. Parents can join the instant queue upon their arrival, wait in our school cafe and view their queue position in our TV display. We can then easily call upon them once our shop staff is ready to serve them. This avoids overcrowding in our uniform shop. ### 19. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Kylee C. | Veterinarian Assistant 2, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Waitwhile?** It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can see alerts when someone's messaging me back. I feel like scheduling appointments is very easy and simple. **What do you dislike about Waitwhile?** There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. **What problems is Waitwhile solving and how is that benefiting you?** Wait while is solving an issue that it's making it more easier for us to be able to talk with clients right then and there to be able for them to message us when they are here for their appointment. It's helping us build a better communication with our clientele, and also to be able to have them be also in charge of scheduling their own appointments. ### 20. Powerful Customization, Perfect for Event Management **Rating:** 5.0/5.0 stars **Reviewed by:** Maegan R. | Marketing Content Specialist **Reviewed Date:** November 07, 2025 **What do you like best about Waitwhile?** I appreciate Waitwhile for providing robust capabilities and endless customization options, which were crucial for our trade show event. The ability to customize workflows, message automations, form questions, schedules, and waitlist settings was particularly helpful. It allowed us to build an ideal setup that made our event possible and completely turnkey. The platform is feature-rich, offering flexibility for various applications, which significantly enhanced our ability to manage the registration and communication processes for event attendees effectively. **What do you dislike about Waitwhile?** While the initial setup of Waitwhile was straightforward for basic configurations, customizing the platform for specific needs presented challenges. When we aimed for a more tailored setup for our event, automating processes became complex, and overlapping schedules sometimes disrupted the waitlist functionality. Although these issues were resolvable, they added a layer of complexity. Additionally, while we utilized Waitwhile's native texting and email features, integration with our existing email system would have been preferable, allowing emails to come from an authorized address. **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile for event management, allowing for customizable workflows and communication with participants, making our trade show activation seamless and efficient. ### 21. Intuitive, Easy to Use, and Completely Hassle-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Elisha M. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Waitwhile?** Intuitive and easy to use, not hard to figure out **What do you dislike about Waitwhile?** I dislike nothing. No complaints whatsoever **What problems is Waitwhile solving and how is that benefiting you?** Makes it easy to create bookings, contact customers, etc. ### 22. Enhances Task Monitoring with Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Sucheta N. | Teaching Assistant **Reviewed Date:** February 03, 2026 **What do you like best about Waitwhile?** I use Waitwhile for my office hours, and it really helps me monitor my tasks at hand. I like the good UI as it clearly shows who is waiting, then moves them to serving, and finally to completed. It even shows how much time I have served a person, which is very helpful. The initial setup was good and easy. **What do you dislike about Waitwhile?** I think Waitwhile could improve by automating the process of moving from 'waiting' to 'serving' instead of doing it manually. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps me monitor my tasks by clearly showing who is waiting, serving, and completed. It also tracks how long I serve a person. ### 23. Helpful for busy office **Rating:** 5.0/5.0 stars **Reviewed by:** Megan P. | Career specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Waitwhile?** It has been so helpful with a busy office to service customers in order or entry and priority. **What do you dislike about Waitwhile?** I don’t see any issues yet. I think it has been very helpful **What problems is Waitwhile solving and how is that benefiting you?** Helps me know when customers come in and who is first. Helps show what services we provide more and client flow ### 24. Effortless Space Reservations with Waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. **Reviewed Date:** January 06, 2026 **What do you like best about Waitwhile?** What I like most about Waitwhile is that I can control all booking reservations through the app instead of using my laptop. It gives us the opportunity to reserve the space for people who didn't sign in, and it also allows us to review reservation times and times available. Everything works well in Waitwhile for me, I don't see any areas of improvement. The initial setup was very easy. **What do you dislike about Waitwhile?** That the app crashes sometimes just like any other app **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to reserve private spaces, even for those without sign-in. It helps me review reservation times and availability, and I can control all bookings from the app without my laptop. ### 25. Effortlessly Organizes Queues in Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ami B. **Reviewed Date:** February 03, 2026 **What do you like best about Waitwhile?** I use Waitwhile for customer service, particularly for managing the waitline. It has made everything organized, especially during busy times. I like that you can send notifications and messages, which is quite helpful for communicating updates. The software is fast and easy to use, which I really appreciate. I also value the analytics reporting feature, which provides insights on visitor flow, wait times, and staff performance. Setting up Waitwhile was very easy for my team. **What do you dislike about Waitwhile?** nothing **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to manage customer service waitlines. It keeps everything organized, especially during busy times, and helps us a lot. ### 26. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Josue A. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Waitwhile?** Is very easy to use. I love how quickly you can add client's information and fast contact with them **What do you dislike about Waitwhile?** I don't dislike anything. I think is very well designed. **What problems is Waitwhile solving and how is that benefiting you?** It help us to notify our customers when their items ready to pick up. ### 27. Makes Veterinary Check--in a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Waitwhile?** We love that it helps all staff that are in-practice each day stay on the same page with which client/patient is waiting, being served and has completed their services. I've also used it for detective work when needing to identify certain aspects of a visit by looking at previous dates. It's great! We really like that it keeps a count of how many clients came in for services that day, too. It's an Amazing tool for our office with so many features. We couldn't run efficiently without it! **What do you dislike about Waitwhile?** The one gripe I have is that people can "book" their appointment online and then just show up without communication with the office. It would be helpful if it said "request" your appointment. That gives us a chance to then reach out once we have the requested booking. A lot of people think it's booked once they finish with waitwhile online and then arrive out of the blue. So just a tiny little tweak. **What problems is Waitwhile solving and how is that benefiting you?** It solves communication between front-end and back end- medical staff. We can all clearly see who is in office, which room and which doctor is assigned to them. GREAT tool! Waitwhile makes out client flow even quicker and much more efficient. We can see more clients per day because Waitwhile cuts down on the need to relay which client is where and why. We can all see the screens throughout the office and it helps us stay united as a team on the same page all day! ### 28. Improve the In-Room Experience and Client Communication **Rating:** 4.5/5.0 stars **Reviewed by:** rodrigo v. **Reviewed Date:** December 09, 2025 **What do you like best about Waitwhile?** I like that Waitwhile is a practical and user-friendly tool for both customers and management. It provides good reports that are practical and detailed in key information such as wait and service times, which helps with agile communication. The initial setup is simple. **What do you dislike about Waitwhile?** send messages via WhatsApp, not just SMS. Many people in Latin America do not use SMS and checking email is not as practical for users. Having a functionality to send confirmation messages via WhatsApp would be ideal. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile improves the in-room experience, manages customer expectations, and assists in revenue management. It provides practical and detailed reports on wait and service times, facilitating agile communication. ### 29. Effortless Organization with Waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Maya P. | ADOPTIONS COUNSELOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2026 **What do you like best about Waitwhile?** I like Waitwhile because it helps keep the flow of everyone organized based on department, which is crucial for us during Shelter Check In. The organization is a standout feature for me, making processes smoother. What I particularly enjoy is the simplicity of Waitwhile, which assists in getting people out of the door faster. Additionally, I found the initial setup to be very easy, which was a relief after shifting from using Excel sheets. **What do you dislike about Waitwhile?** Nothing **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile assists in organizing the flow of everyone based on department, keeping things simple and helping us get people out the door faster. ### 30. Effortlessly Streamlines Driver Management **Rating:** 5.0/5.0 stars **Reviewed by:** shik c. **Reviewed Date:** December 04, 2025 **What do you like best about Waitwhile?** I appreciate how Waitwhile is set up in a way that is very self-explanatory, allowing for a smooth and intuitive user experience. This ease of use helps significantly in organizing tasks and managing interactions with truck drivers. The platform's ability to keep track of important information, such as which driver I need to attend to next, or details about truck arrivals, ensures that I stay on top of my responsibilities without confusion. Additionally, Waitwhile's setup contributes to maintaining order and efficiency, making every task feel manageable and streamlined. **What do you dislike about Waitwhile?** There is nothing I dislike **What problems is Waitwhile solving and how is that benefiting you?** I use Waitwhile to keep track of truck drivers, organize tasks, and know what actions to take next. The setup is straightforward, making the platform easy to use. ### 31. Well-Explained, Reliable, and Faster Than Other Sites **Rating:** 5.0/5.0 stars **Reviewed by:** Ikenna E. | Gues Engagement Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Waitwhile?** It is well explained and Reliable. It is faster than other sites. **What do you dislike about Waitwhile?** It does not show the complete profile/personal information of the person or data, like age, last activity. **What problems is Waitwhile solving and how is that benefiting you?** It shows recent update/activity of the data you are working on. ### 32. Enhances Workflow with Speed and Ease **Rating:** 5.0/5.0 stars **Reviewed by:** sheneque L. **Reviewed Date:** November 11, 2025 **What do you like best about Waitwhile?** I use Waitwhile for work, and it significantly helps by showing who needs assistance and who's in the building, making it invaluable for managing people. I really enjoy how it speeds up processes, allowing me to work faster with efficiency and providing much-needed information on individuals. The software's ease of use is a significant advantage, as it is self-explanatory and allows me to back trace individuals effortlessly. Overall, Waitwhile functions great, and I find no improvements necessary, clearly reflecting my satisfaction. I would highly recommend it, as I rated it a 10, emphasizing my trust and confidence in the software. **What do you dislike about Waitwhile?** nothing **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile streamlines identifying who needs assistance and tracks who's in the building. It's user-friendly, speeds up processes, and provides detailed information on individuals, enhancing my workflow. ### 33. wait while is my everyday job to help customers check in and to notify my coworkers to serve them **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah S. | front -desk greeter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Waitwhile?** Wait while is my priority each and every morning, while i am at work i sign in to Wait while and it sends me there in just 2 seconds which is already amazing and fast working... the thing i love most about Wait while is that it keeps all your history whether its customers information and what they came in that day for, but it keeps track of how many times that they have visited us before **What do you dislike about Waitwhile?** there's nothing that I don't like about Wait while **What problems is Waitwhile solving and how is that benefiting you?** easing stress upon employees to make sure each customer has been served without asking everyone. Wait while allows non stress check ins for customers and is also helpful for us employers to keep track of who has been served and what they need. ### 34. Easier to book appointments for parents of public school students **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Customer Information representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Waitwhile?** The app is easy to use and straightforward to navigate. It offers reliable appointment scheduling, making the overall experience smooth and efficient. **What do you dislike about Waitwhile?** Nothing . I like the entire program. It is very proficient **What problems is Waitwhile solving and how is that benefiting you?** It makes it easy for us to help parents schedule and keep appointments with the FWC. ### 35. Effortless Patient Queue Management with waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Junquan W. | MLA, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Waitwhile?** The waitwhile software is very convenient to use, providing a clear overview of patient queue management and viewing. Adding temporary patient information to the queue is also very useful. No inconveniences have been found so far. **What do you dislike about Waitwhile?** I haven't found anything I'm dissatisfied with yet, but I will keep an eye on things and update my feedback. **What problems is Waitwhile solving and how is that benefiting you?** It makes managing patient queues very convenient. Simply click on the corresponding patient or box, or drag and drop, to update the status. You can also add corresponding notes, giving you a clear overview of the patient's status. ### 36. Not Just for Restaurants or Doctor's Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | Technical Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Waitwhile?** We use Waitwhile a few times a year, when we vend at festivals/expos, and it works great! It's nice to be able to notify someone from across the venue that it's time for their session with just the push of a button. The setup is simple, and they're constantly improving and making thins even easier to use. Any time we've had an issue or question, the support team has been quick and friendly to help. **What do you dislike about Waitwhile?** The use of SMS messaging is going away for the free plan, so we'll have to start making sure guests provide us an email address that they receive notification for, or that they download the WaitWhile app on their phone to receive the notification. **What problems is Waitwhile solving and how is that benefiting you?** When we first started vending at festivals and expos, we were writing down the name and phone number of people to create a waiting list and then manually texting them when it was their turn. This was tedious and time consuming, and on the rare occasion we would make an error in the number we were texting. Waitwhile made it easy to collect even more data for the guest much faster, including the service(s) they wanted to receive, and the notification process became much simpler by just clicking a button. ### 37. Organized, Easy-to-Use App That Keeps Everything on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna S. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Waitwhile?** The organization and easiness to use the App **What do you dislike about Waitwhile?** The time estimates are sometimes incorrect **What problems is Waitwhile solving and how is that benefiting you?** The wait times that are shown to our members ### 38. The ability to change fields to work with my store **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn R. | Czar of Guest Experiences, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Waitwhile?** I love that it is very versitile. I am able to change the fields to meet the needs of my store. I also LOVE the metrics that it gives. It is now a part of my Fit Specialist KPI's. **What do you dislike about Waitwhile?** Some of it I have to really search for. Also, I am trying to get a field to pop up after we finish a fit but so far we are unable to do that. **What problems is Waitwhile solving and how is that benefiting you?** Keeping track of all our guests. Being able to know what they are in for. How long they have waited. How long our fit specialists have been in fits. What type of guests we have coming into the store. ### 39. Very Efficient, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** sk asif a. | Returns and exchanges co worker, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Waitwhile?** Waitwhile is very efficient and easy to use, and my customers have been genuinely impressed with it. **What do you dislike about Waitwhile?** The scheduled waitlist time and the option to join the waitlist are so close together that it often confuses customers. This leads to questions such as, 'How do I join the waitlist?' **What problems is Waitwhile solving and how is that benefiting you?** It helps customers stay organized, which makes the process much more efficient for the IKEA returns department. ### 40. Good way to manage queues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Waitwhile?** I like that the queuing system is intuitive for queue managers and people that need to be served in the queue, particularly with many queue managers. **What do you dislike about Waitwhile?** It could be improved with a notification system for entries into the queue. There are sometimes lulls in the queue, so new entries into the queue require that the queue manager be looking at the screen continuously. **What problems is Waitwhile solving and how is that benefiting you?** Managing queues that could potentially become very long and automating the information collection for each meeting in the queue. This makes it easier to have those meetings rather than manually getting meeting information for each person that needs to ask questions. ### 41. It is really easy and comfortable to use. **Rating:** 5.0/5.0 stars **Reviewed by:** saurabh m. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Waitwhile?** digital, You can have it from your home, you can communicate with cx in real time so i love it! **What do you dislike about Waitwhile?** honestly nothing from, But cx are scared to put their emails in it. So, it should have more knowledge of it's privacy someway. **What problems is Waitwhile solving and how is that benefiting you?** organising waiting people in line, as a front desk worker, It is easy for us to recognise. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Saurabh! We 're glad to hear you're happy with the product and found it easy to use. ### 42. Amazing service! **Rating:** 5.0/5.0 stars **Reviewed by:** Gissela Vanessa G. | Customer services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Waitwhile?** You can interact with customers by texting them inside the waitwhile, so they can easy know when is their turn or we can answer questions in advanced as well so is very friendly. **What do you dislike about Waitwhile?** I think that will be good if the cx doesnt show the system reports it as no show automatically **What problems is Waitwhile solving and how is that benefiting you?** When cx arrived we can easy see their names, notify or message them so I like it ### 43. Effortless Customer Management with Intuitive Click-to-Move Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Waitwhile?** Using it all the time, I like the easy click buttons to move customers from one column to another **What do you dislike about Waitwhile?** I cannot edit the timing of the customers' stay in the 'serving' column: sometimes I forget to move them to the completed column and it shows an inaccurate time. But I could definitely just be more on my game about that. **What problems is Waitwhile solving and how is that benefiting you?** Both appointment scheduling and time tracking. Simple and easy to use interface that allows us to manage our customer interaction priority, and track our face-to-face time with them. ### 44. Upgraded client management **Rating:** 5.0/5.0 stars **Reviewed by:** Karla E. | Director of Tax Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Waitwhile?** This tax season we switched to Waitwhile for client management at 6 of our VITA tax sites. Initially we made the change because Waitwhile offers appointment reminders by text, which we did not have. We had hoped it would reduce the chaos with clients being able to leave after they sign in and getting a text reminder when it is time to return, and that has happened. Our greeters found it easy to add the walk-in clients and helped taxpayers be served in an orderly manner. **What do you dislike about Waitwhile?** We would like to have a phone number to call for customer support. We occasionally have issues that need resolved quickly and the chat can take a while to get an answer. **What problems is Waitwhile solving and how is that benefiting you?** The queue management has been a gamechanger for our tax sites. We used to have clients arguing over who was first in line and questioning the order that clients were called. This has eliminated that. ### 45. Easy to Use and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jadian H. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Waitwhile?** Easy to use and keeps the help desk organized. **What do you dislike about Waitwhile?** There isn't anything I dislike about it. **What problems is Waitwhile solving and how is that benefiting you?** Reservations ### 46. Waitwhile has been amazing for modernizing our check-in process, and improving our analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline C. | Executive Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Waitwhile?** The user friendly application is the best. **What do you dislike about Waitwhile?** The custom reports are only available through enterprise plans. Wish I could get my hands on those without changing my current plan. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is solving our antiquated process of signing people in on paper. Now that we have Waitwhile, we are able to get patients in and out, and track the data attached with wait times for their visit! ### 47. Effortless Waitlist Management and Customer Flow **Rating:** 4.5/5.0 stars **Reviewed by:** Carissa L. | FOH, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Waitwhile?** ease of waitlist additions and moving customers through the process **What do you dislike about Waitwhile?** would like more characters in SMS text box please. SMS is a faster way for us to reach out customers **What problems is Waitwhile solving and how is that benefiting you?** The waitlist feature is helpful, making it easier to communicate with customers. It streamlines the process and improves the overall experience for those waiting. ### 48. An intuitive tool that simplified my daily work **Rating:** 5.0/5.0 stars **Reviewed by:** Diana V. | Migration Assistant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Waitwhile?** Waitwhile was incredibly user-friendly and easy to navigate. From the very beginning, the interface felt clear and well-organized, which allowed me to get started quickly without needing extensive training. I appreciated how it streamlined tasks that used to take more time and how it improved the experience for both users and clients. **What do you dislike about Waitwhile?** Honestly, there wasn’t anything I disliked. I found it to be a very functional and well-designed software that addressed real everyday needs. It delivered everything I expected and even more. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helped me manage appointments more efficiently and reduced manual work. It made things easier, faster, and more organized—especially when working with clients. ### 49. super easy to use, great for speedy transactions **Rating:** 5.0/5.0 stars **Reviewed by:** valynn s. | Team support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Waitwhile?** Using customers real names, more personal **What do you dislike about Waitwhile?** Customers dont often know the difference between queing in line or setting appointment **What problems is Waitwhile solving and how is that benefiting you?** Customers can now see exactly how long their waiting and can see who's next in line. ### 50. Feature-Rich and User-Friendly, But a Bit Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Waitwhile?** I like everything! The built-in messaging, the custom sign-up fields, the fact that you can assign staff and re-assign staff to each client easily, the fact that each team member can see all sign-ups, and the drop-in style feature! **What do you dislike about Waitwhile?** I am not sure I have any dislikes, besides the price. **What problems is Waitwhile solving and how is that benefiting you?** We haven't been able to find another service that allows drop-in style service at a low cost, as well as built-in messaging. ## Waitwhile Discussions - [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) - 2 comments, 1 upvote - [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) - 3 comments, 1 upvote - [Cannot download app](https://www.g2.com/discussions/cannot-download-app) - 1 comment, 1 upvote - [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) - 1 comment - [View Waitwhile pricing details and edition comparison](https://www.g2.com/products/waitwhile/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+00%3A00%3A16+-0500&secure%5Bsession_id%5D=27075b29-8b83-4634-b1a0-121043b757f6&secure%5Btoken%5D=97f04b694eeb1aab69ed4301514ccdde62310e8e6e681f57026e651e07014180&format=llm_user) ## Waitwhile Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Shelterluv](https://www.g2.com/products/shelterluv/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Waitwhile Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Waitwhile Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (244 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,549 reviews)