Waitwhile Features
What are the features of Waitwhile?
Customer Support
- SMS Updates
- VIP Settings
- Multilanguage Support
Reporting and Analytics
- Customer Information
- Predictive Analytics
- Clerk Performance Reports
- Location-based Peformance Reports
Hardware
- Hardware Agnostic
- Digital Signage
Notifications
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications
Settings
- Availability Settings
- Blocked Time Settings
Integrations
- Communication
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Waitwhile Categories on G2
Filter for Features
Customer Support
SMS Updates | Provides SMS text updates to customers in the queue. This feature was mentioned in 124 Waitwhile reviews. | 91% (Based on 124 reviews) | |
VIP Settings | Offers customized settings for VIP customers in the queue. 100 reviewers of Waitwhile have provided feedback on this feature. | 83% (Based on 100 reviews) | |
Multilanguage Support | Supports multiple lanugages. 102 reviewers of Waitwhile have provided feedback on this feature. | 83% (Based on 102 reviews) |
Reporting and Analytics
Customer Information | As reported in 131 Waitwhile reviews. Provides clerks and representatives with customer data while they're being served. | 91% (Based on 131 reviews) | |
Predictive Analytics | Offer predictive analytics on customer concerns based on customer data. 103 reviewers of Waitwhile have provided feedback on this feature. | 89% (Based on 103 reviews) | |
Clerk Performance Reports | Generates performance reports for individual clerks and representatives 102 reviewers of Waitwhile have provided feedback on this feature. | 88% (Based on 102 reviews) | |
Location-based Peformance Reports | As reported in 104 Waitwhile reviews. Generates performance reports for individual locations. | 90% (Based on 104 reviews) |
Hardware
Hardware Agnostic | As reported in 97 Waitwhile reviews. Users are required to use proprietary hardware to deploy the software. | 85% (Based on 97 reviews) | |
Digital Signage | As reported in 99 Waitwhile reviews. Queue can be visualized for customers via digital signage. | 87% (Based on 99 reviews) |
Notifications
Confirmations & Reminders | As reported in 94 Waitwhile reviews. Ability to send confirmation and reminder emails & texts | 94% (Based on 94 reviews) | |
Appointment Follow-Up | As reported in 90 Waitwhile reviews. Ability to send automated follow-up emails/texts upon conclusion of appointment | 94% (Based on 90 reviews) | |
Scheduling Notifications | Based on 94 Waitwhile reviews. Receive a notification whenever a customer schedules an appointment | 95% (Based on 94 reviews) |
Settings
Time Zone Detection | Based on 80 Waitwhile reviews. Automatically detects the time zone of both parties to avoid booking mistakes | 94% (Based on 80 reviews) | |
Availability Settings | Ability to set preferred availability to ensure appointments are only booked during approved times This feature was mentioned in 87 Waitwhile reviews. | 94% (Based on 87 reviews) | |
Blocked Time Settings | Ability to block off additional time between appointments for travel or preparation This feature was mentioned in 81 Waitwhile reviews. | 93% (Based on 81 reviews) |
Personalization
Branding | Based on 80 Waitwhile reviews. Personalize booking page with custom logos and colors to match branding | 94% (Based on 80 reviews) | |
Links | Based on 79 Waitwhile reviews. Personalize a booking link to share with customers | 92% (Based on 79 reviews) |
Integrations
Multi- Calendar Integration | Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. 75 reviewers of Waitwhile have provided feedback on this feature. | 90% (Based on 75 reviews) | |
Website Integration | Based on 79 Waitwhile reviews. Provides the ability to be embedded into websites | 92% (Based on 79 reviews) | |
Payment Acceptance | Based on 65 Waitwhile reviews. Integrates with payment processing software to accept payment from customers | 81% (Based on 65 reviews) | |
Video Conferencing | As reported in 58 Waitwhile reviews. Integrates with video conferencing tools to allow for virtual appointments | 80% (Based on 58 reviews) | |
Communication | Integrates with SMS providers or instant messaging platforms to communicate directly with customers This feature was mentioned in 82 Waitwhile reviews. | 93% (Based on 82 reviews) |
Generative AI
AI Text-to-Speech | As reported in 78 Waitwhile reviews. Simulates human-like speech from text inputs. | 74% (Based on 78 reviews) |
