Qtrac Virtual Queuing and Appointment Scheduling Platform Features
What are the features of Qtrac Virtual Queuing and Appointment Scheduling Platform?
Customer Support
- SMS Updates
- VIP Settings
- Multilanguage Support
Reporting and Analytics
- Customer Information
- Predictive Analytics
- Clerk Performance Reports
- Location-based Peformance Reports
Hardware
- Hardware Agnostic
- Digital Signage
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Qtrac Virtual Queuing and Appointment Scheduling Platform Categories on G2
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Customer Support
SMS Updates | As reported in 24 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. Provides SMS text updates to customers in the queue. | 86% (Based on 24 reviews) | |
VIP Settings | Based on 19 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. Offers customized settings for VIP customers in the queue. | 76% (Based on 19 reviews) | |
Multilanguage Support | Supports multiple lanugages. This feature was mentioned in 19 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. | 75% (Based on 19 reviews) |
Reporting and Analytics
Customer Information | Provides clerks and representatives with customer data while they're being served. This feature was mentioned in 24 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. | 88% (Based on 24 reviews) | |
Predictive Analytics | Offer predictive analytics on customer concerns based on customer data. This feature was mentioned in 21 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. | 82% (Based on 21 reviews) | |
Clerk Performance Reports | As reported in 22 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. Generates performance reports for individual clerks and representatives | 83% (Based on 22 reviews) | |
Location-based Peformance Reports | Generates performance reports for individual locations. This feature was mentioned in 23 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. | 82% (Based on 23 reviews) |
Hardware
Hardware Agnostic | Users are required to use proprietary hardware to deploy the software. This feature was mentioned in 19 Qtrac Virtual Queuing and Appointment Scheduling Platform reviews. | 78% (Based on 19 reviews) | |
Digital Signage | Queue can be visualized for customers via digital signage. 19 reviewers of Qtrac Virtual Queuing and Appointment Scheduling Platform have provided feedback on this feature. | 86% (Based on 19 reviews) |
