Podium Features
What are the features of Podium?
Consumer Intelligence
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
Reporting
- Corporate Reporting
- Dashboard
Media Monitoring
- Social Networks Monitoring
Communication
- Pop-up Chat
- Notifications
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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Consumer Intelligence
Customer Feedback | Based on 599 Podium reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis. | 92% (Based on 599 reviews) | |
Competitive Intelligence | As reported in 489 Podium reviews. Allows users to get real-time information on competitors performance and reputation. | 85% (Based on 489 reviews) | |
Sentiment Analysis | Based on 530 Podium reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics. | 86% (Based on 530 reviews) |
Reporting
Corporate Reporting | Based on 497 Podium reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment. | 84% (Based on 497 reviews) | |
Dashboard | Based on 619 Podium reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation. | 90% (Based on 619 reviews) |
Media Monitoring
Social Networks Monitoring | Helps track and monitor social media trends and interactions. This feature was mentioned in 490 Podium reviews. | 86% (Based on 490 reviews) | |
Social Media Management | Based on 173 Podium reviews. Helps manage social messaging and measures the full impact of social campaigns. | 72% (Based on 173 reviews) | |
Digital Media Monitoring | As reported in 485 Podium reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns. | 83% (Based on 485 reviews) |
In-House Management
Employee Performance | Gives visibility into employee performance and each individual's impact on reputation initiatives. 479 reviewers of Podium have provided feedback on this feature. | 86% (Based on 479 reviews) | |
Team Workflow | Based on 478 Podium reviews and verified by the G2 Product R&D team. Helps establish a workflow that allows team members to communicate effectively and collaboratively. | 86% (Based on 478 reviews) |
Communication
Pop-up Chat | Based on 624 Podium reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 92% (Based on 624 reviews) | |
Notifications | Based on 649 Podium reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 91% (Based on 649 reviews) | |
Targeted Emails | As reported in 438 Podium reviews. Sends automated emails to further engage clients and potential clients. | 82% (Based on 438 reviews) | |
In-App Messaging | Based on 592 Podium reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 90% (Based on 592 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. 225 reviewers of Podium have provided feedback on this feature. | 73% (Based on 225 reviews) |
Internal Use
Customization | Based on 545 Podium reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 83% (Based on 545 reviews) | |
Conversation Archiving | Based on 605 Podium reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 90% (Based on 605 reviews) | |
Lead Development | Based on 577 Podium reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers. | 87% (Based on 577 reviews) | |
Knowledge Base | Based on 555 Podium reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations. | 86% (Based on 555 reviews) | |
Team Inbox | Based on 562 Podium reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 88% (Based on 562 reviews) | |
Customer Profiles | Based on 529 Podium reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 85% (Based on 529 reviews) |
Basic Communication
Phone Calls | Enables users to place phone calls over the internet. 26 reviewers of Podium have provided feedback on this feature. | 85% (Based on 26 reviews) | |
Desk-to-Desk Calls | Enables users to contact one anothers through mobile phones and landlines. This feature was mentioned in 22 Podium reviews. | 74% (Based on 22 reviews) |
Advanced Features
Hold Music | As reported in 24 Podium reviews. Offers users the option to play music for contacts who are on hold. | 74% (Based on 24 reviews) | |
VOiP Number | Based on 25 Podium reviews. Offers users a unique number that can be dialed from anywhere. | 83% (Based on 25 reviews) |
Messenger
Sequencing | Mapped-out responses for conversations. This feature was mentioned in 126 Podium reviews. | 84% (Based on 126 reviews) | |
AI | Artificial intelligence (AI) and chatbot involvement. This feature was mentioned in 175 Podium reviews. | 79% (Based on 175 reviews) | |
Live Chat | Live human component of conversations. This feature was mentioned in 191 Podium reviews. | 91% (Based on 191 reviews) |
Channels
Social Media | As reported in 181 Podium reviews. Conversations enacted over social media. | 81% (Based on 181 reviews) | |
Website | Based on 191 Podium reviews. Conversations enacted through embedding or pop-ups on websites. | 87% (Based on 191 reviews) | |
Text Message (SMS) | Conversations enacted through text message (SMS). This feature was mentioned in 206 Podium reviews. | 93% (Based on 206 reviews) | |
Other | Conversations enacted through other channels. This feature was mentioned in 165 Podium reviews. | 81% (Based on 165 reviews) | |
Multi-Channel Coverage | Software incorporates multiple digital communications channels. This feature was mentioned in 245 Podium reviews. | 83% (Based on 245 reviews) | |
Open Listening | Based on 246 Podium reviews. Allows incorporation of inbound contacts from non-marketing channels. | 83% (Based on 246 reviews) |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. 122 reviewers of Podium have provided feedback on this feature. | 83% (Based on 122 reviews) | |
Profiles | Creation and modification of customer profiles based on conversations. This feature was mentioned in 126 Podium reviews. | 84% (Based on 126 reviews) | |
Analytics | Based on 193 Podium reviews. Reporting based around specific and overall conversation results. | 86% (Based on 193 reviews) | |
Lead Gathering | As reported in 193 Podium reviews. Capture and organization of leads from conversations. | 83% (Based on 193 reviews) | |
Sales Conversion | Success rate of conversations leading to customer purchases. 192 reviewers of Podium have provided feedback on this feature. | 85% (Based on 192 reviews) |
Platform Basics
Reporting | Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 44 Podium reviews. | 87% (Based on 44 reviews) | |
Interoperability | Based on 43 Podium reviews. Connects to external systems and applications as needed to complete team workflows. | 86% (Based on 43 reviews) | |
Performance | Is consistently available (uptime) and allows users to complete tasks reliably. 44 reviewers of Podium have provided feedback on this feature. | 92% (Based on 44 reviews) |
Platform Data
Dashboard | Based on 44 Podium reviews. Has a centralized dashboard for users to interact with | 94% (Based on 44 reviews) | |
Alerts and Notifications | As reported in 44 Podium reviews. Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. | 90% (Based on 44 reviews) |
Platform Additional Functionality
Cloud | As reported in 42 Podium reviews. Provides a cloud based version of the platform | 83% (Based on 42 reviews) | |
Mobility | As reported in 44 Podium reviews. Is accessible from a mobile device and by users on the go. | 89% (Based on 44 reviews) | |
Messaging | Based on 44 Podium reviews. Contains in-application messaging abilities | 94% (Based on 44 reviews) |
Platform Content
Automation | Based on 43 Podium reviews. Automates some or all operation related tasks | 91% (Based on 43 reviews) |
Text Messaging
Bulk SMS | Based on 179 Podium reviews and verified by the G2 Product R&D team. Enables users to send mass text message campaigns | 87% (Based on 179 reviews) | |
Two-Way Text Messaging | Based on 192 Podium reviews and verified by the G2 Product R&D team. Facilitates two-way text messaging to encourage consumer engagement and loyalty | 93% (Based on 192 reviews) | |
Text Scheduler | Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 139 reviewers of Podium have provided feedback on this feature. | 84% (Based on 139 reviews) | |
Automatic Replies | Based on 192 Podium reviews and verified by the G2 Product R&D team. Provides automatic text message replies to recipients | 86% (Based on 192 reviews) | |
Automatic URL Shortening | Based on 166 Podium reviews and verified by the G2 Product R&D team. Provides automatic URL shortening to use less characters via text | 84% (Based on 166 reviews) | |
MMS Marketing | Based on 167 Podium reviews and verified by the G2 Product R&D team. Sends out multimedia via text messages, such as coupons, pictures, and audio | 85% (Based on 167 reviews) | |
Personalization | Based on 186 Podium reviews and verified by the G2 Product R&D team. Offers features for personalizing text messages based on customer information or past behavior | 86% (Based on 186 reviews) | |
Transactional SMS | Based on 170 Podium reviews and verified by the G2 Product R&D team. Allows users to establish automated workflows and triggers to deliver transactional text messages | 86% (Based on 170 reviews) |
Design
Communications Strategy Development | As reported in 261 Podium reviews. Allows planning and deployment of an overall communications strategy. | 83% (Based on 261 reviews) | |
Personalization | Outbound communications are segmented and personalized. This feature was mentioned in 294 Podium reviews. | 87% (Based on 294 reviews) | |
Inbound Identification | Inbound contacts are identified and handled based on history. 285 reviewers of Podium have provided feedback on this feature. | 86% (Based on 285 reviews) | |
Regulatory Compliance | Based on 259 Podium reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. | 87% (Based on 259 reviews) |
Productivity Tools
Notes | As reported in 50 Podium reviews. Allows users to leave notes or comments on emails or relevant cases. | 83% (Based on 50 reviews) | |
Templates | As reported in 50 Podium reviews. Allows users to create canned answers or templates for email responses. | 91% (Based on 50 reviews) | |
Integrations | Integrates without outside software to provide additional functionality or pull information. This feature was mentioned in 50 Podium reviews. | 88% (Based on 50 reviews) | |
Tagging System | As reported in 50 Podium reviews. Provides a tagging system to allow users to sort emails by relevant subject. | 81% (Based on 50 reviews) |
Functionality
Ease Of Integration | Based on 281 Podium reviews and verified by the G2 Product R&D team. Empowers developers to intuitively integrate cloud communications functionality for their applications. | 87% (Based on 281 reviews) | |
API Call Speed | Based on 273 Podium reviews and verified by the G2 Product R&D team. Grants high speed API calls for fast communications. | 81% (Based on 273 reviews) | |
Communication Varieties | Based on 276 Podium reviews and verified by the G2 Product R&D team. Enables a wide variety of communication types such as SMS, voice, video, etc. | 87% (Based on 276 reviews) |
Support
Documentation | Based on 280 Podium reviews and verified by the G2 Product R&D team. Provides clear, effective documentation for API integrations. | 85% (Based on 280 reviews) | |
Professional Support | Based on 285 Podium reviews and verified by the G2 Product R&D team. Connects users with professional support teams to troubleshoot and finetune integrations. | 87% (Based on 285 reviews) |
SMS Platform
Reporting | Based on 177 Podium reviews and verified by the G2 Product R&D team. Provides pre-built or customizable performance reports | 85% (Based on 177 reviews) | |
Automation | Based on 178 Podium reviews and verified by the G2 Product R&D team. Automates tasks and features for added convenience | 86% (Based on 178 reviews) | |
Text-to-Landline | Based on 157 Podium reviews and verified by the G2 Product R&D team. Text enables landline phones so users can receive text messages sent to an existing business number | 77% (Based on 157 reviews) | |
API Integration | Based on 161 Podium reviews and verified by the G2 Product R&D team. Facilitates the integration of text messaging into existing business applications through an SMS gateway API | 83% (Based on 161 reviews) |
Responses
Customization | Customize your chat workflows with rules and automations. 18 reviewers of Podium have provided feedback on this feature. | 91% (Based on 18 reviews) | |
Control | Control who the chatbot converses with (and when). This feature was mentioned in 19 Podium reviews. | 82% (Based on 19 reviews) | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. 19 reviewers of Podium have provided feedback on this feature. | 89% (Based on 19 reviews) | |
Drip sequences | Based on 18 Podium reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | 82% (Based on 18 reviews) |
Platform
Branding | Based on 18 Podium reviews. Has the ability to customize look and feel of chatbot to match` company branding. | 93% (Based on 18 reviews) | |
Analytics | Based on 18 Podium reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 85% (Based on 18 reviews) | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 19 reviewers of Podium have provided feedback on this feature. | 88% (Based on 19 reviews) | |
Collection of information | Based on 18 Podium reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 90% (Based on 18 reviews) |
Conversational Platform
Personalization | Based on 259 Podium reviews. Identifies the customer and personalizes interaction at every touchpoint. | 87% (Based on 259 reviews) | |
Omnichannel | As reported in 217 Podium reviews. Allows multiple related channels to interact at once to reduce transfers. | 85% (Based on 217 reviews) | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 132 Podium reviews. | 83% (Based on 132 reviews) | |
Proactive Engagement | As reported in 146 Podium reviews. Provides features for sending outbound messages to engage customers through proactive support. | 86% (Based on 146 reviews) |
Support Automation
Intelligent Routing | As reported in 221 Podium reviews. Can route contacts to agents the customer has worked with before. | 87% (Based on 221 reviews) | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. 131 reviewers of Podium have provided feedback on this feature. | 84% (Based on 131 reviews) | |
Transcripts | Maintains a transcript of conversations from all channels. 132 reviewers of Podium have provided feedback on this feature. | 87% (Based on 132 reviews) | |
Self-Serve Support | Based on 140 Podium reviews. Enables customers to resolve queries or issues without the assistance of an agent. | 82% (Based on 140 reviews) |
Data
Reliability | As reported in 22 Podium reviews. Ensures consistent performance, delivering reliable outputs based on user prompts. | 84% (Based on 22 reviews) | |
Data Security | As reported in 23 Podium reviews. Implements stringent measures to protect user data and ensure privacy. | 88% (Based on 23 reviews) |
Interaction
Complex Query Handling | Based on 24 Podium reviews. Shows adeptness in comprehending and responding to complex or multi-part queries. | 85% (Based on 24 reviews) | |
Natural Conversation | Based on 23 Podium reviews. Facilitates natural and human-like conversations, delivering engaging interaction experiences. | 86% (Based on 23 reviews) | |
Understanding | Demonstrates a sophisticated understanding of both written and spoken user commands. This feature was mentioned in 23 Podium reviews. | 86% (Based on 23 reviews) | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. 23 reviewers of Podium have provided feedback on this feature. | 86% (Based on 23 reviews) | |
Customizability | As reported in 22 Podium reviews. Offers a high degree of customization to meet individual user or business requirements. | 90% (Based on 22 reviews) |
Learning
User Interaction Learning | As reported in 23 Podium reviews. Features robust learning mechanisms, improving responses over time based on past user interactions. | 86% (Based on 23 reviews) | |
Error Learning | Showcases the ability to recognize, correct, and learn from its own mistakes. This feature was mentioned in 24 Podium reviews. | 86% (Based on 24 reviews) |
Content Generation
Creativity | As reported in 24 Podium reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses. | 85% (Based on 24 reviews) | |
Content Accuracy | As reported in 24 Podium reviews. Produces content that is accurate, factually correct, and relevant to the user's query. | 82% (Based on 24 reviews) |
System
Update Frequency and Utility | As reported in 24 Podium reviews. Regularly receives updates that contribute to continuous improvement of the product. | 86% (Based on 24 reviews) | |
Cross-Platform Compatibility | Based on 23 Podium reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices. | 88% (Based on 23 reviews) | |
Software Integration | Based on 22 Podium reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility. | 87% (Based on 22 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 18 Podium reviews. | 85% (Based on 18 reviews) | |
AI Text Summarization | Based on 17 Podium reviews. Condenses long documents or text into a brief summary. | 83% (Based on 17 reviews) | |
AI Text Generation | As reported in 183 Podium reviews. Allows users to generate text based on a text prompt. | 80% (Based on 183 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 179 Podium reviews. | 77% (Based on 179 reviews) | |
AI Text Generation | Based on 119 Podium reviews. Allows users to generate text based on a text prompt. | 78% (Based on 119 reviews) | |
AI Text Summarization | Based on 119 Podium reviews. Condenses long documents or text into a brief summary. | 77% (Based on 119 reviews) | |
AI Text Generation | As reported in 158 Podium reviews. Allows users to generate text based on a text prompt. | 79% (Based on 158 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 153 reviewers of Podium have provided feedback on this feature. | 78% (Based on 153 reviews) | |
AI Text Generation | Based on 119 Podium reviews. Allows users to generate text based on a text prompt. | 76% (Based on 119 reviews) |
