Paylocity Reviews & Product Details

I'm new to Paylocity software and it is the best I've ever used in my HR role in the last 25 years. It's user friendly and the support team at Paylocity is the BEST!. Anytime, I run into road blocks, they are a phone call away with quick respose times of under 60 seconds. If you leave a voicemail, it is return within 5 minutes. They have a top notch platform that makes my job seamless and stress free. Thank you Paylocity! Review collected by and hosted on G2.com.

I haven't found any downsides yet. As a new learning, I continue to learn new features daily that assist in my roles and responsibilities. Review collected by and hosted on G2.com.

nothing helpful comes to mind. Don't like anything. Review collected by and hosted on G2.com.

My experience with Paylocity has been nothing short of a disastrous administrative nightmare. If I could give this company a zero-star rating, I absolutely would.

To start, their customer service is shockingly unprofessional. Their representative, Kaleb Whittekiend, had the audacity to call me at 6:00 AM. Not only was the timing wildly inappropriate, but he was also incredibly rude, obnoxious, and completely useless in actually resolving any of our issues.

The entire implementation process was completely butchered from the start. We relied on them as our professional payroll provider during a transition, and their team failed to bring a massive, critical tax registration issue to our attention. Because of their sheer negligence and incompetence in handling our California EDD account, they defaulted to submitting our tax payments via paper checks without our knowledge or authorization, violating state electronic filing mandates.

This catastrophic failure in their system and communication directly resulted in our company being slammed with nearly $90,000 in EDD noncompliance penalties and a subsequent bank levy. We trusted them to handle our payroll and tax compliance, and their botched implementation cost us tens of thousands of dollars.

This is by far the worst payroll transition and customer service experience I have ever encountered. Stay far away from Paylocity unless you want to pay the price for their catastrophic mistakes. Review collected by and hosted on G2.com.

The ease at which I can get someone on the phone to help with any payroll processing or reporting issues. From dialing the number to speaking to someone is less than 90 seconds. Review collected by and hosted on G2.com.

The only bump in the road I have hit is when making updates to employment, sometimes I cannot save because there is an issue with the effective date / chronology. I understand there is an order of operations but the error message doesn't provide enough information to help solve. I usually lean on ChatGPT at that point, but often gives me directions to a menu that is not the one I have. Review collected by and hosted on G2.com.

They have made some upgrades to how you process the payroll, input the batch, HR features and measuring, which are positive. Review collected by and hosted on G2.com.

In the last 2-3 years customer service has dropped dramatically. It takes days, multiple follow ups, and calls even to get a response to a service question email. There are no dedicated account managers anymore, everyone has a service team, who those members eventually get shifted away to different jobs, so your never talking to the same person. They don't know me or care about my account. It seems like all I ever get from them are stock or AI generated answers to my questions, with attitude (like how dare i ask them or challenge them when their wrong...) so it seems like they don't know the product very well, and often I've been using it longer at this point then they've been employed by the company. Between them not knowing my account and the product, i have to complain to reach a higher level manager every time, even for simple things. So its just exhausting on the service end. Review collected by and hosted on G2.com.

What I love best about Paylocity is how easy it is to navigate the website. I also really find it beneficial to have so many types of reports I'm able to either use a template of or create my own. This is most beneficial when pulling company wide employee information. I've used ADP in the past with a different employer, and it was such a convoluted website, I feel like we were never able to fully overcome the learning curve. Review collected by and hosted on G2.com.

I do notice that Paylocity's website does incur technical difficulties more often. When this happens, the website won't load, or loads very slowly. I sometimes receive a blank page with an error code after the log in process. Review collected by and hosted on G2.com.

I really appreciate how Paylocity integrates with our 401k company, making deductions from employees' pay seamless. It's great that they don't nickel and dime us when extra payrolls need to be processed. The platform is easy to use, especially when cutting payroll on payday. Paylocity’s seamless integrations with outside vendors for employee benefits deductions are a big plus. The customer service is amazing; whenever I call, someone who understands my problem picks up, unlike my previous experience with a competitor where I had to be transferred between multiple departments. Paylocity makes the setup easy, and they were with us every step of the way, ensuring we were ready for the first payroll. We even had multiple meetings to get familiar with using the product before going live. Review collected by and hosted on G2.com.

Its hard to say what I dislike since I have had a great experience since I switched over from a competitor. Review collected by and hosted on G2.com.

It’s very user-friendly and easy to navigate. It also offers a lot of reports, which is helpful. Their customer service is generally very helpful, although sometimes it depends on the knowledge base of the person you’re speaking with. Running payroll is very easy, and overall they provide good service and products. We run a weekly payroll, and it goes smoothly every week. Review collected by and hosted on G2.com.

There are too many new reports, while the older reports are much better: they’re easier to run and they provide better results. At times, they make a lot of changes that they call “improvements,” but they don’t feel necessary. Also, they don’t always inform us about all the changes they’re making (formats, reports, etc.). The changes just appear, and then you have to deal with them afterward. They should communicate more clearly and consistently about what’s changing.

The help desk is okay, but sometimes you’re at the mercy of the person who answers the call and their knowledge base. We recently added a new company, and the implementation was not handled well overall—from sales, to implementation, to adding new team members. Review collected by and hosted on G2.com.

All updates are done on the site before I even have to call and ask and the agents on the phone are able to quickly help with new reports needed or issues with inputs Review collected by and hosted on G2.com.

Easy to use chat tool on the site and possibly the ability to save things on a main screen, that we use consistently and maybe the ability to change the colors and backgrounds. Review collected by and hosted on G2.com.

The platforms extensibility is a major technical win, it's 350+ native integration allow it to act as a central hub for our entire software ecosystem, from accounting to deep level analytics. I particularly value the compliance dashboard, which uses real time data to visualise completeness across employee records and tax filings. The ability to create bespoke learning paths in the LMS module helps us align individual skill development with our broader 2026 retention and engagement strategies. Review collected by and hosted on G2.com.

While highly customisable, the. Initial implementation curve for complex features like departmental mapping and deep tax setup can be quite intensive. Review collected by and hosted on G2.com.

I appreciate Paylocity's general ease of entry and straightforward structure, which allows me to manage multiple lines of business efficiently. I also value their excellent customer service; the staff is always available and knowledgeable to assist with uncommon queries. Additionally, I like the cost efficiency, which was a factor in switching from our previous system, ADP. The transition process was smooth overall, making onboarding relatively hassle-free. Review collected by and hosted on G2.com.

I would really like to see some type of user group - it seems like changes just happen, without a lot of notice or input from users. It would be very nice to be able to discuss both like, dislikes, and future enhancements as a group rather than having them just occur. Review collected by and hosted on G2.com.