Paylocity Reviews & Product Details

nothing helpful comes to mind. Don't like anything. Review collected by and hosted on G2.com.

My experience with Paylocity has been nothing short of a disastrous administrative nightmare. If I could give this company a zero-star rating, I absolutely would.

To start, their customer service is shockingly unprofessional. Their representative, Kaleb Whittekiend, had the audacity to call me at 6:00 AM. Not only was the timing wildly inappropriate, but he was also incredibly rude, obnoxious, and completely useless in actually resolving any of our issues.

The entire implementation process was completely butchered from the start. We relied on them as our professional payroll provider during a transition, and their team failed to bring a massive, critical tax registration issue to our attention. Because of their sheer negligence and incompetence in handling our California EDD account, they defaulted to submitting our tax payments via paper checks without our knowledge or authorization, violating state electronic filing mandates.

This catastrophic failure in their system and communication directly resulted in our company being slammed with nearly $90,000 in EDD noncompliance penalties and a subsequent bank levy. We trusted them to handle our payroll and tax compliance, and their botched implementation cost us tens of thousands of dollars.

This is by far the worst payroll transition and customer service experience I have ever encountered. Stay far away from Paylocity unless you want to pay the price for their catastrophic mistakes. Review collected by and hosted on G2.com.

The ease at which I can get someone on the phone to help with any payroll processing or reporting issues. From dialing the number to speaking to someone is less than 90 seconds. Review collected by and hosted on G2.com.

The only bump in the road I have hit is when making updates to employment, sometimes I cannot save because there is an issue with the effective date / chronology. I understand there is an order of operations but the error message doesn't provide enough information to help solve. I usually lean on ChatGPT at that point, but often gives me directions to a menu that is not the one I have. Review collected by and hosted on G2.com.

They have made some upgrades to how you process the payroll, input the batch, HR features and measuring, which are positive. Review collected by and hosted on G2.com.

In the last 2-3 years customer service has dropped dramatically. It takes days, multiple follow ups, and calls even to get a response to a service question email. There are no dedicated account managers anymore, everyone has a service team, who those members eventually get shifted away to different jobs, so your never talking to the same person. They don't know me or care about my account. It seems like all I ever get from them are stock or AI generated answers to my questions, with attitude (like how dare i ask them or challenge them when their wrong...) so it seems like they don't know the product very well, and often I've been using it longer at this point then they've been employed by the company. Between them not knowing my account and the product, i have to complain to reach a higher level manager every time, even for simple things. So its just exhausting on the service end. Review collected by and hosted on G2.com.

What I love best about Paylocity is how easy it is to navigate the website. I also really find it beneficial to have so many types of reports I'm able to either use a template of or create my own. This is most beneficial when pulling company wide employee information. I've used ADP in the past with a different employer, and it was such a convoluted website, I feel like we were never able to fully overcome the learning curve. Review collected by and hosted on G2.com.

I do notice that Paylocity's website does incur technical difficulties more often. When this happens, the website won't load, or loads very slowly. I sometimes receive a blank page with an error code after the log in process. Review collected by and hosted on G2.com.

I really appreciate how Paylocity integrates with our 401k company, making deductions from employees' pay seamless. It's great that they don't nickel and dime us when extra payrolls need to be processed. The platform is easy to use, especially when cutting payroll on payday. Paylocity’s seamless integrations with outside vendors for employee benefits deductions are a big plus. The customer service is amazing; whenever I call, someone who understands my problem picks up, unlike my previous experience with a competitor where I had to be transferred between multiple departments. Paylocity makes the setup easy, and they were with us every step of the way, ensuring we were ready for the first payroll. We even had multiple meetings to get familiar with using the product before going live. Review collected by and hosted on G2.com.

Its hard to say what I dislike since I have had a great experience since I switched over from a competitor. Review collected by and hosted on G2.com.

It’s very user-friendly and easy to navigate. It also offers a lot of reports, which is helpful. Their customer service is generally very helpful, although sometimes it depends on the knowledge base of the person you’re speaking with. Running payroll is very easy, and overall they provide good service and products. We run a weekly payroll, and it goes smoothly every week. Review collected by and hosted on G2.com.

There are too many new reports, while the older reports are much better: they’re easier to run and they provide better results. At times, they make a lot of changes that they call “improvements,” but they don’t feel necessary. Also, they don’t always inform us about all the changes they’re making (formats, reports, etc.). The changes just appear, and then you have to deal with them afterward. They should communicate more clearly and consistently about what’s changing.

The help desk is okay, but sometimes you’re at the mercy of the person who answers the call and their knowledge base. We recently added a new company, and the implementation was not handled well overall—from sales, to implementation, to adding new team members. Review collected by and hosted on G2.com.

All updates are done on the site before I even have to call and ask and the agents on the phone are able to quickly help with new reports needed or issues with inputs Review collected by and hosted on G2.com.

Easy to use chat tool on the site and possibly the ability to save things on a main screen, that we use consistently and maybe the ability to change the colors and backgrounds. Review collected by and hosted on G2.com.

The recruiting dashboard is exceptionally well organised, allowing me to track candidates from a new application through to Hired in a single, clean view. I really like the column display and bulk action features, which make managing high-volume roles, like our live streaming video coordinator, much faster and easier. The ability to tag specific candidates as a great candidate or a future hire directly in the list view also helps our team stay aligned without needing extra meetings. Review collected by and hosted on G2.com.

Occasionally, the reporting and analytics section takes a few extra seconds to load during peak hiring cycles. I’d also like to see more advanced filtering options within the “search within” field, so it’s easier to sort through long-term talent pools. Review collected by and hosted on G2.com.

It was very aesthetically pleasing as a platform. Employees were able to easily use it and all the features it had to offer. As the employer there were a lot of great reports we could pull. Viewing time cards was easy. Being able to have a community section to praise employees was very nice to have. Overall one of the nicer platforms. We had demoed a few sections that would have been very useful given the demographic and organization we serve. Review collected by and hosted on G2.com.

There were a lot of little things such as being able to pull multiple paychecks. The reps constantly changed and would reach out asking if you wanted to buy something or add something to your current product. PTO was a nightmare as far as setting up policies. Having a designated account manager is nice but it was often changed. Switching from Paylocity was not easy, there is not a lot Paylocity does to help with the transition. Workflows were also very difficult to use and manage. Review collected by and hosted on G2.com.

I like that Paylocity is very user friendly compared to other platforms I've used. I work with employees who are not tech savvy at all and they have been able to learn how to use the app. The website interface itself is intuitive and easy to navigate. I also appreciate that Paylocity is consistently improving the platform and adding new features which shows the effort to stay up to date and adapt to new technology. Review collected by and hosted on G2.com.

The onboarding tools have a lot of room for improvement. Compared to other platforms, the onboarding workflow and overall interface are not as intuitive or streamlined. We have had to rely on additional systems and resources alongside Paylocity to complete onboarding tasks, which is not the most convenient but works for our organization. The benefits administration feature exists, but it has not been usable for us based on guidance we received, so we are currently exploring third party solutions instead. Review collected by and hosted on G2.com.