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The Top 20 Live Chat Software

Check out this list of the top Live Chat Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

33%

Retail

13%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

9.1

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

28%

Financial Services

16%

Manufacturing

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.2

8.3

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

8.7

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

41%

Consumer Goods

23%

Apparel & Fashion

19%

Automotive

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.2

9.2

Qualified

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

27%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 8.9

9.9

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

9.3

Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

26%

Financial Services

13%

Internet

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

9.1

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer Software

29%

Retail

12%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.9

8.6

Ease of Setup

Average: 9.2

8.4

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 9.2

8.5

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

35%

Retail

30%

Consumer Services

19%

Construction

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.3

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.2

9.5

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

29%

Hospital & Health Care

26%

Medical Practice

23%

Real Estate

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.3

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

9.3

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

31%

Information Technology and Services

28%

Internet

21%

Education Management

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

0.0

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.2

10.0

#10

UJET

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

57%

Food & Beverages

16%

Telecommunications

14%

Outsourcing/Offshoring

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 8.9

9.8

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.2

9.5

#11

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

32%

Marketing and Advertising

29%

Information Technology and Services

21%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.4

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

9.5

#12

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

28%

Retail

21%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.9

8.6

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 9.2

8.6

#13

FreshChat

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

32%

Computer Software

29%

Consumer Services

22%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.9

8.8

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

9.0

#14

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

27%

Marketing and Advertising

11%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.2

8.6

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

9.0

#15

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

45%

Consumer Services

21%

Furniture

20%

Apparel & Fashion

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.9

9.8

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.2

9.2

#16

Missive

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

47%

Marketing and Advertising

21%

Leisure, Travel & Tourism

18%

Real Estate

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.9

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.2

9.3

#17

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

29%

Automotive

27%

Computer Software

26%

Information Technology and Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 8.9

9.0

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.3

8.3

Ease of Admin

Average: 9.2

8.5

#18

Chatway Live Chat

Overall Satisfaction Score

Top Industries of Reviewers:

Leisure, Travel & Tourism

25%

Luxury Goods & Jewelry

25%

Design

25%

Marketing and Advertising

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

9.6

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

9.6

#19

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Events Services

30%

Information Technology and Services

15%

Marketing and Advertising

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

9.6

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.2

9.7

#20

Pylon

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

80%

Information Technology and Services

10%

Financial Services

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.2

9.6