Tidio Reviews & Product Details

We've been using Tidio chat since 2014 for our little mom-and-pop tea shop's websites & I've really watched them grow. They are always innovating and modernizing with new features. I love the flows, the newer more modern designs and colors, and that you can still use it for free no matter what. Even from your phone!

I also liked Lyro, their new AI chatbot, though we stopped using it. If I were in any other industry, I would insist we continue to use it for our website because it was genuinely helpful for simple, repetitive questions any vendor gets, but our company's products often requires more personal, thought-out answers so we decided to go without. But still, awesome and would recommend! Review collected by and hosted on G2.com.

I agree with my previous response... "I'm honestly not sure what to put here". I've always been exceedingly happy with their product, service, features, and developments. Olek has always been kind to me when I needed help, since 2014. It's a ridiculously easy-to-use & get used-to customer service & chat interface - maybe with the exception of flows. Despite using that type of system through multiple apps for various things and years... it's still a little confusing for me.

Even so, I consider it a simple, straight-forward live chat option that integrates with pretty much any web building platform you could think up. I think it would be great for new users, those just starting ecommerce customer service, or for those who are less tech savvy and need a live chat solution.

Look, I've tested out a lot of features for our website over the years, especially different live chat apps to see where the best price, features, etc. are and I'm telling you now that you won't find better. I don't even bother looking anymore. Tidio fan for life! Review collected by and hosted on G2.com.

We really like Tidio’s clean and customizable interface, especially the flexible color and branding options that help the chat blend seamlessly with our website. The quick questions and automation flows are easy to configure and improve visitor engagement significantly. The Facebook Messenger and newly added Instagram integration make it convenient to manage conversations from multiple platforms in one place. Additionally, the detailed dashboard with clear insights on leads captured, conversations, and performance metrics helps us track and optimize customer interactions effectively. Review collected by and hosted on G2.com.

At this stage, we’re quite satisfied with the platform. Earlier, we experienced a slight delay in mobile notifications, but that issue has since been resolved. Currently, everything is working smoothly, and we haven’t encountered any major concerns that require improvement. Review collected by and hosted on G2.com.

It allows our website an additional level of expert transparency. For business owners looking for HR or business management assistance, seeing a live person or a responsive bot instantly builds trust. Lyro AI does a great job with natural language, providing accurate answers to simple queries about our office and general services. Review collected by and hosted on G2.com.

There is a learning curve involved in setting up the more complicated automation flows. Getting the "hand-off" from the bot to a live consultant to function precisely as we desired required several attempts. Also, when you need to add more team members to the chat, the cost increases significantly. Review collected by and hosted on G2.com.

I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create educational health content. Even without any technical background, I was able to start using Tidio easily. It helps me handle patient questions from one inbox instead of checking email and messages separately. I use it to reply to appointment queries, reschedule requests, and lab report follow-ups. Converting chats into tickets is useful because I can track which patient needs a reply and which follow-up is still pending. This helps me avoid missing important patient messages during busy clinic hours. The inbox view is clear, so I can quickly see open and solved queries and manage my daily work better. I prefer to reply manually so the communication stays personal for health-related questions. Overall, Tidio fits well in my routine work and makes patient communication more organized and easier without making things complicated. Review collected by and hosted on G2.com.

One small thing I noticed is that some features take a little time to understand when you are new, especially the ticket and automation options. For simple clinic use, I mainly need inbox and tickets, so the extra options can feel a bit much at first. Also, the mobile experience is okay for quick replies, but for managing tickets and checking details, the desktop version feels more comfortable. Review collected by and hosted on G2.com.

To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. Review collected by and hosted on G2.com.

The AI chat bot needs some work for sure. So far it's very basic. Review collected by and hosted on G2.com.

I like how fast they improve the UX and also the AI agent is very intelligence. I liked social media integrations for Facebook and Whatsapp. Review collected by and hosted on G2.com.

It's way too expensive, they can work on pricing, since AI made everything easier/faster. Review collected by and hosted on G2.com.

Direct contact with potential customers visiting my product website and the ability to respond quickly thanks to the clear and intuitive Tidio panel.

I also appreciate the automated responses, full conversation visibility within Tidio AI, and clear accountability - I can easily see who handled what and react immediately when needed. Review collected by and hosted on G2.com.

The message interface - especially for new conversations - could be more clear and easier to navigate. The configuration of which pages the chat widget should appear on can also be a bit confusing and less intuitive than expected. Review collected by and hosted on G2.com.

Honestly, the live chat widget is what got us hooked. It's clean, loads fast, and doesn't slow down our website at all. The chatbot builder is surprisingly intuitive — I was able to set up automated responses for our most common customer questions within a couple of hours, no coding needed. The integration with Shopify was seamless, which was a big deal for us since we run an e-commerce store. I also really appreciate that the mobile app actually works well, so I can respond to customers even when I'm not at my desk. The AI-powered reply suggestions have also saved my team a lot of time during peak hours. Review collected by and hosted on G2.com.

The pricing can feel a bit steep once you start scaling up and need more operators or advanced features. The free plan is decent for getting started, but you hit its limits pretty quickly if you're a growing business. I've also noticed the reporting and analytics dashboard could be more detailed — right now it gives you the basics but doesn't offer deep custom reports. A few times the chatbot flows didn't behave exactly as expected and required some trial and error to fix. Customer support response times can also be slow during busy periods, which is frustrating when you need a quick fix. Review collected by and hosted on G2.com.

I use Tidio for work live chat, and it helps resolve issues quickly and efficiently. I like how easy it is to navigate, and the system is very straightforward, making it easy to go through open, unassigned, and closed chats. I also appreciate that chats can be reopened by people to continue the conversation. It's great that people can communicate via email if they're unable to stay on the chat. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

The chatbot and AI features don't always feel fully integrated, and the reporting available could be more detailed. It can feel limited when trying to create more complex conversations, and the handover between AI and advisors could be better. Review collected by and hosted on G2.com.

The chatbot on my website saves me 5-15 hours a week fielding questions about my product. It allows me to focus on the actual work rather than answering repetitive inquiries. I love that it allows potential clients to ask to speak to me directly as well. I only use the chatbot, not the customer service email options. I don't use the social media integrations but look forward to expanding to those uses.

It is very easy to get started and the options for increasing the bot's knowledge base are excellent. The answers the bot gives clients are excellent, sometimes coming up with good answers that are not readily available in my uploaded Q+A. Occasionally it does give misleading answers or doesn't understand what the clients are asking, but it is a small proportion of the overall answers. Overall I am satisfied with how it works.

The user interface seems to be geared for larger enterprises/teams who mostly focus on customer service emails. It is a little frustrating to have to navigate to the specific area of their website/app for the AI agent because it is not highlighted in a useful way. I have to scroll through email products to get there. I feel like the price is a bit high since it is not geared to smaller companies. It would be very helpful to have a lower entry point with fewer conversations or to include more functionality for the price. Review collected by and hosted on G2.com.

Price, scale, and products are geared to larger companies. My business is a one person business and while the hours a week it saves me, I don't use the basic monthly range of conversations even in the course of several months. I would like something that really specialized in helping smaller businesses. Review collected by and hosted on G2.com.