Tidio Reviews & Product Details

To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. Review collected by and hosted on G2.com.

The AI chat bot needs some work for sure. So far it's very basic. Review collected by and hosted on G2.com.

Direct contact with potential customers visiting my product website and the ability to respond quickly thanks to the clear and intuitive Tidio panel.

I also appreciate the automated responses, full conversation visibility within Tidio AI, and clear accountability - I can easily see who handled what and react immediately when needed. Review collected by and hosted on G2.com.

The message interface - especially for new conversations - could be more clear and easier to navigate. The configuration of which pages the chat widget should appear on can also be a bit confusing and less intuitive than expected. Review collected by and hosted on G2.com.

After setting up Tidio customer conversations become easier to manage, messages from website visitors come in one place, and the live chat to visit feels light and responsive. I like that automatic reply and tell basic questions when the team is offline, but conversations can quickly switch to a real person without friction. The setup didn't take long and customizing chat behaviour was simpler than expected. Review collected by and hosted on G2.com.

Some automation features required time to find tune before they feel natural. As chat volume grows advanced features quickly push you towards higher plans. Reporting is useful but deeper analytics could be more flexible for teams that rely happily on chat performance data. Review collected by and hosted on G2.com.

What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount. Review collected by and hosted on G2.com.

I don’t like how restrictive the free and lower-tier plans feel, especially the cap on monthly chatbot conversations. On top of that, the pricing ramps up quickly once you start adding multiple operators, which can get expensive for a growing small business—particularly when there are more affordable competitors out there. Review collected by and hosted on G2.com.

Tidio combines AI technology and live chat, all with resourceful helpdesk functions that ensures businesses handle customer queries

The AI chatbots makes routine queries easier to handle and this allows companies the address significant portions of questions

The process of securing and installing Tidio is simple and straightforward, no competent person required

Tidio allows multichannel messaging in the same system, and this saves on time, ensures every customer help is highly organized

The program is genuinely helpful, with resourceful free tier for small companies to start with Review collected by and hosted on G2.com.

Free and lower plans lacks significant customization options

The app struggles with advanced or complex workflow, more so queries that are technical Review collected by and hosted on G2.com.

I like Tidio's back end and the user interface because the whole experience is really easy. My team appreciates how you can quickly get the hang of the system. We've started developing more complex responses for our AI assistant, which helps us provide more specific answers to a wider variety of questions. The ease of responding to inquiries, finding questions, and transferring conversations to email is also a big plus. Additionally, the setup was really simple; it only took a couple of minutes to get everything connected without any issues. Review collected by and hosted on G2.com.

It took us a while to create complex responses, so a lot of the questions that we had initially were pretty simple. People would ask or even word questions differently, and that would kinda throw off our AI assistant. It took us some time to really get the hang of it. So I'd say, building a more complex AI assistant past the base level. Review collected by and hosted on G2.com.

On the top of all features, Tidio now offers Lyro AI agent, it can automatically create knowledge base from your website and answer to customers more accurately, the conversation can be easily be transferred to human operator back and forth. Furthermore, Lyro can also read and reply to emails instantly, making your business active and lively all the time. Review collected by and hosted on G2.com.

Its the best solution for realtime AI powered chatbot that you can trust Review collected by and hosted on G2.com.

Tidio captures customer information quickly and in real time, and the details it provides are driven specifically by the question-and-answer content you build into your own support database—content that directly reflects your business information. The setup is very straightforward, streamlined, and has provided seamless integration with our Shopify ordering platform. The chatbot, LYRO, is always on the ready and helps customers any time of day or night. The responses can be adjusted to match your preferred tone, ranging from very professional to more comfortable, everyday correspondence. As you continue building out your database and it grows larger, it becomes easier to see most of your common customer questions being answered automatically. If there are any questions or concerns about how to use Tidio, their support team offers timely and corrective help for their service oriented product. Review collected by and hosted on G2.com.

Like anything else, you get out of it what you put into it. There’s a bit of upfront workload at the beginning to build a solid starting point as a single source of truth with factual data that the AI chatbot can pull from. Along with that, there’s a learning curve around syntax and wording choices as you shape your desired responses and improve how well it recognizes what the customer is asking. In my experience, that’s a very small price to pay, especially since the system builds on the answers it has used previously. Review collected by and hosted on G2.com.

What stands out for me is how Tidio quietly works in the background without needing constant attention. Once set up, the live chat automated replies run smoothly. The inbox layout makes it easy to follow conversatios, and the chatbot handles basic questions accurately, especially during non-working hours. Review collected by and hosted on G2.com.

If you want deeper insights into chat performance, it can feel limited. Also, some automation features require trial and error to get the responses just right. Review collected by and hosted on G2.com.

Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. Review collected by and hosted on G2.com.

One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. Review collected by and hosted on G2.com.