Tidio Reviews & Product Details

It is very effective in responses. Once the knowledge base is loaded, it connects topics and formulates good responses. I am using it only as a chatbox on the site, and in some cases, leads have come directly to the contact form or the agenda. It is easy to add to a site made with WordPress. Review collected by and hosted on G2.com.

The widget's loading added time to the site's load, we added a 3-second delay with JS and it was resolved. There was never a need to request support, so far. Review collected by and hosted on G2.com.

Tidio has been amazing for our company from the very beginning. We’ve noticed that adding a live chat feature to our website has reduced phone calls, which has saved our in-person team quite a bit of time. It was easy to set up, it’s easy to use day to day, and they’re consistently working on updates to keep up with everyday tech changes. Review collected by and hosted on G2.com.

At first, the automation felt a little too generic for me. But once I learned how to personalize the flows, it started to sound much more like our tone. I basically just needed to teach myself a bit. Review collected by and hosted on G2.com.

Honestly, I'm really loving the recent updates to Lyro AI. It feels way more natural now and actually recommends specific products from our store instead of just giving generic bot answers. The fact that it can learn from our past chat histories is also a massive time-saver. Review collected by and hosted on G2.com.

While the interface looks great, the navigation could definitely be more intuitive. I sometimes get lost in the panel and actually have to Google how to find certain settings or features. Making the dashboard layout a bit more straightforward would be a huge help. Review collected by and hosted on G2.com.

There are many upsides to using Tidio, such as their affordable price offers and the number of functions they provide to make your company look even more professional and organized. Their pricing still continues to impress! Their AI enhanced features are real cheap when compared to competitors but never fail to amaze. Review collected by and hosted on G2.com.

It may happen that Tidio's integrated chatbot could sometimes provide wrong answers, but considering it's an AI, it's outstanding. As it still does its job and helps us reduce the number of employees needed to provide support to all of our customers. Overall still really handy, and integrated new introduced tech to the AI market seamlessly. Review collected by and hosted on G2.com.

On the positive side, Tidio is extremely easy to install and set up. The process is quick, intuitive, and requires very little technical knowledge, so you can have the chat working on your website in just a few minutes. Review collected by and hosted on G2.com.

Tidio used to be a useful and innovative platform, but it now feels outdated, especially when it comes to artificial intelligence. Compared with newer AI-powered customer service tools, its chatbot capabilities are limited, the automations feel too rigid, and the conversations are not as natural or intelligent as expected.

AI technology has advanced very quickly, but Tidio does not seem to have evolved at the same pace. The platform needs a major update to remain competitive and justify its price. Review collected by and hosted on G2.com.

We use Tidio to help answer fans’ questions that can be found online or are frequently asked. It helps with the bottleneck of repetitive questions, so our team can handle higher-ticket items and fans get answers faster. I like how easy Tidio is to use for our Fan Services Representatives and how easy it is for me to set up flows, Q&As, and other things in the back end. The initial setup was very easy, and Tidio offered a few different product options that we thought would help our workflow. Review collected by and hosted on G2.com.

I think flows could use some work, since I sometimes run into an odd bug. For example, changing a URL slug inside a flow can make it trigger on all webpages until I adjust it again. Email notifications to our Fan Services reps also often don’t get sent. Review collected by and hosted on G2.com.

What I like most about Tidio is its ease of setup, user-friendly interface, and seamless integrations with other platforms. The Lyro AI Agent is a standout feature, helping automate customer interactions and improve response times without compromising the customer experience. Tidio also offers good value for its pricing, with reliable performance and features that make it a practical and cost-effective solution for customer support. Review collected by and hosted on G2.com.

One area for improvement is how the Lyro AI Agent handles customers communicating in languages it does not support. Rather than attempting to assist or offering an alternative solution, it simply informs the customer that it does not speak their language. This can create a frustrating experience, particularly for non-English-speaking customers. A more helpful approach would be to offer multilingual support or seamlessly transfer the conversation to a live agent who can assist. Review collected by and hosted on G2.com.

I like that everything is in one place, like ticketing and live chat. They also have some AI options, which I appreciate. Review collected by and hosted on G2.com.

there manual bodybuilding is quite difficult and complicated. Rather this now replaced my AI and what I don’t like that if you open a live chat with a person it is now marked as red while ticketing I prefer how does works because when you open and it still stays open and you know that you still have to respond to it and only when you respond to it it is marked this as read Review collected by and hosted on G2.com.

I find Tidio really easy and quick to set up. It took just minutes to add the code to our web and mobile apps. The mobile app is really good for answering customer support questions on the go, and it’s easy for our team to join and help. I like the friendly, user-friendly experience and how Tidio brings questions from social media, mobile apps, and web apps together in one place. It helps us respond quickly, identify charging issues, and resolve them quickly. Tidio is a great tool for customer support and a win for us. Review collected by and hosted on G2.com.

I’d like broader API access so I can automate some responses, use my own custom chatbot instead of the studio chatbot, and send messages via API to Tidio’s automated messages. The built-in automation is quite good, but I’d like more flexibility. Review collected by and hosted on G2.com.

I like Tidio because it allows me to track all chats whenever needed and search for anyone I have engaged with. It helps me keep track of the number of active chats and the chats that have been closed, checking on productivity. Tidio provides functionality to assign specific chats to individuals, and if a chat is closed, it can be reopened by someone else, eliminating the need to create multiple tickets. I appreciate that I can respond using the same ticket, which is a fantastic feature. Unlike other platforms like Freshworks, Zoho, or HubSpot, Tidio stands out. Automations ensure customers get a response 24/7 without always needing to be at the chat. Setting it up was 'easy peasy lemon squeezy'. The ability to go back to any chat, keep an eye on interactions, and integrate automation is invaluable. All these features make Tidio great for managing customer inquiries. Review collected by and hosted on G2.com.

There is nothing as such that i dont like instead i am pretty happy with everyhting Review collected by and hosted on G2.com.