Paycor Reviews & Product Details

There is flexibility in creating reports, which was helpful when looking for historical data. Review collected by and hosted on G2.com.

Customer service was a concern. There wasn't a dedicated person or team, so when we had questions or issues, we would call, be on hold sometimes for over an hour, and the person wouldn't know the history because there were no notes left by the previous agent. It was frustrating to retell the issue over and over. Sometimes, after a long hold, the call would disconnect. Most importantly, the agents did not know how to resolve our concerns. Training was definitely an issue, in my opinion. Review collected by and hosted on G2.com.

I like that I know the Paycor software well. It specifically meets our company's needs, and while it has taken several years to feel confident and comfortable with it because it's such a huge monster to learn, that familiarity is valuable. We genuinely like the core product. Review collected by and hosted on G2.com.

Customer service is definitely an issue—it's a struggle to get a direct phone number to reach a Paycor employee, even when I'm working directly with someone assigned to me. The sales representative changes so often that there's no opportunity to build an ongoing relationship, meaning I have to start over with a new rep multiple times a year. The EDI feeds are another headache. They're quite messy and take forever to resolve, so much so that it makes us wary of switching insurance carriers, knowing it'll be months before everything's sorted out. Also, the initial setup wasn't easy. It was really complex and lengthy, and though there was training, the trainers used technical terms without adjusting their language to fit the audience. They're so used to using their own terminology that it's often a struggle to understand their points. Review collected by and hosted on G2.com.

I like that Paycor is an all-in-one HRIS system. We use a lot of the functionality (expense management, timecards, payroll, etc.) and get it at a better price than other competitors (specifically, we looked at Bamboo). Additionally, with the charging tiers, we did not have a limit on the number of contractors that we could have in the system. It was pretty easy to implement with our team, and there are integrations with other platforms we use, like Accrue (formerly Guideline) and also BRSI. Review collected by and hosted on G2.com.

Customer support. I definitely feel that Paycor has gone down in the quality of Customer Support. I've submitted many cases before, and it feels like it is hard to get a clear answer sometimes. The way they respond via email tickets is a little clunky since it is not dynamic. Additionally, the platform itself can feel a little clunky as it does not have the best UI in my opinion. I do think they have been improving the platform in some smaller ways; however, sometimes they take away features that people want/need, and/or make changes to perfectly good areas of the platform that aren't needed, and some of those changes actually made those areas more inaccessible/harder to use. Review collected by and hosted on G2.com.

I love that I can access all of these features in one place with Paycor. It's fantastic for centralizing functions like requesting time off, viewing or changing direct deposits, and reviewing tax forms. The features are very easy to use, and being able to quickly check my PTO balance, see or review any open tasks, and pull up any recent paystubs is really helpful for me. Plus, the initial setup of Paycor was very easy. Review collected by and hosted on G2.com.

One challenge that I have with Paycor is that it can be pretty laggy at times or not load right away. This slows things down, especially if I am just trying to check something quickly. The biggest improvement I'd love to see is speed and reliability. Faster performance would make it even better! Review collected by and hosted on G2.com.

The only thing I really like about Paycor is that it feels like a more robust solution than the HOME BASE software I used previously. HOME BASE is better suited for super small companies. Review collected by and hosted on G2.com.

From the start of our relationship, we experienced a high volume of issues, many of which were basic and easily avoidable. While some individual items have since been addressed, the sheer number and frequency of problems created ongoing operational strain and ultimately led to significant frustration.

Payroll & Employee Data Errors

During the initial transition from our prior payroll system, employee information was transferred incorrectly. In some cases, employees received pay changes that were not authorized by the company. These errors required internal corrections and should not occur in a payroll platform.

Banking & 401(k) Handling Issues

Paycor’s parent company, Paychex, manages our 401(k). Our account includes three separate EINs, each with its own group ID and bank account. Despite this structure, contributions were pulled from the wrong bank accounts, mixing funds between entities. This is a fundamental control issue and required repeated follow-up to resolve.

Support Experience

Customer support has been inconsistent and often ineffective. Problems frequently required multiple contacts, re-explanations, and escalation to achieve resolution. The burden of troubleshooting often fell back on our internal team.

Software & Onboarding Limitations

Employee self-setup regularly failed, particularly on mobile devices. In many cases, employees were unable to complete onboarding without forwarding setup links to office staff for manual completion. This defeats the purpose of a self-service payroll platform.

Payroll Delivery & Communication Issues

Physical paychecks were mailed via ground shipping, resulting in employees being paid nearly a week late. While additional fees for mailing checks were disclosed, it was not clearly communicated that delivery would take 5–7 days after payroll processing, which is an unreasonable delay for payroll services. Review collected by and hosted on G2.com.

With Paycor, I can view every aspect of what my paycheck goes to with summaries over a period of time. I can change my direct deposit myself - no form to sign and send to HR - at any time including directing different amounts to different accounts. Its simple enough, I could realistically make changes as frequently as every pay period if I needed to. Paycor is even integrated into other products that will walk me through adding a portion of direct deposit in order to pay them automatically and so easy that I never have to worry about those payments being on time. Review collected by and hosted on G2.com.

I have not yet found anything that Paycor is not flexible enough to handle. Should I find something, I'll update my review. Review collected by and hosted on G2.com.

The ability to streamline onboarding and have an integrated learning management system, versus being separate portals. Review collected by and hosted on G2.com.

There tends to be some "wonkiness" at times. We've encountered employee records getting changed due to configuration settings that didn't get changed on the Admin side and random system slowness. Review collected by and hosted on G2.com.

It is very simplistic and an application that can be used by any age group. This aspects allows a broader range of users accessibility to systems that may have previously been outdated or even too modern. It allows a middle ground to which all users can be guaranteed. PayCor encourages production due to its easy-to-use interface and software. Review collected by and hosted on G2.com.

My biggest dislikes would just be the lack of customization. Being able to curate your dashboard would definitely encourage individualism and even a more pleasing display which could potentially bump up usage. If the goal is uniformity, it accomplishes that well. This is simply a future suggestion. Review collected by and hosted on G2.com.

Overall, my favorite thing about Paycor is the simplicity of having all of my payroll/timecard information easily assessable in one convenient location. This helps me main a clear insight into my finances with its useful ability to easily integrate with other tools. Using paycor frequenetly I can confirm it is also every easy ti implemented within any organization or tools for futuring finance planning. Review collected by and hosted on G2.com.

I'm fairly hardpressed for dislikes as most functions were as expected. I do have the complaint that I can not update some things within my profile for my company because I do have have to same level of clearance as my HR support team. Review collected by and hosted on G2.com.

Pretty self explanatory and i LOVE that! I have anxiety asking people what i feel like are "dumb" questions. Clock In - Clock Out. Oh, you missed your punch, no problem! Review collected by and hosted on G2.com.

I'm not sure how long it usually takes for management or whoever is responsible to review PTO requests, but I've been waiting for about a month since I submitted my request for paid time off during my birthday week. I still haven't received any response. I'm also unsure whether this delay is an issue with Paycor or if it's something on my company's end, since I don't really know how the process works. Review collected by and hosted on G2.com.