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The Top 20 Easiest To Use Business Instant Messaging Software

See the top Business Instant Messaging Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Google Workspace

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.4

9.4

Customer Segment Breakdown

Small Business

46%

Mid Market

34%

Enterprise

20%

Microsoft 365

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

35%

Mid Market

34%

Enterprise

31%

Slack

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.4

9.4

Customer Segment Breakdown

Small Business

42%

Mid Market

39%

Enterprise

19%

Text Request

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

65%

Mid Market

31%

Enterprise

Zoom Workplace

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

51%

Mid Market

31%

Enterprise

18%

Connecteam

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

85%

Mid Market

15%

Enterprise

monday Work Management

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.4

9.1

Customer Segment Breakdown

Small Business

63%

Mid Market

29%

Enterprise

Microsoft Teams

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.4

9.2

Customer Segment Breakdown

Small Business

22%

Mid Market

37%

Enterprise

41%

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

#10

Lark

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

50%

Mid Market

30%

Enterprise

19%

#11

Blink

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

Mid Market

39%

Enterprise

51%

#12

Clinked

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.4

9.8

Customer Segment Breakdown

Small Business

60%

Mid Market

29%

Enterprise

10%

#13

Webex Suite

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.4

9.2

Customer Segment Breakdown

Small Business

18%

Mid Market

31%

Enterprise

51%

#14

Zulip

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

8.5

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

69%

Mid Market

26%

Enterprise

#15

Zoho Cliq

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.4

8.9

Customer Segment Breakdown

Small Business

53%

Mid Market

30%

Enterprise

17%

#16

ClickUp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.4

9.2

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

#17

Superworks

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.4

10.0

Customer Segment Breakdown

Small Business

45%

Mid Market

55%

#18

Hive

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

61%

Mid Market

29%

Enterprise

10%

#19

DemandHub

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.4

9.8

Customer Segment Breakdown

Small Business

96%

Mid Market

#20

ProofHub

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

55%

Mid Market

39%

Enterprise