# Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 953 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly interface** of Text Request, enhancing client interaction and engagement. (55 reviews) - Users value the **efficient communication** capabilities of Text Request, enhancing customer service and direct contact with clients. (40 reviews) - Users appreciate the **easy communication** capabilities of Text Request, enhancing interactions with customers and coworkers daily. (33 reviews) - Users value the **intuitive and user-friendly platform** of Text Request, enhancing client communication and engagement effectively. (26 reviews) - Users value the **easy mass text messaging** feature of Text Request, enhancing client engagement and operational efficiency. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** like auto-resolving conversations, limiting functionality and causing missed messages. (12 reviews) - Users find the **limited features** of Text Request, such as unsupported video attachments, frustrating for their communication needs. (10 reviews) - Users find the **cost steep** for small to medium-sized companies, especially compared to available free alternatives. (9 reviews) - Users experience a **lack of notifications** , receiving sounds for already read messages, causing confusion and frustration. (8 reviews) - Users experience **software glitches** that disrupt message management and hinder overall functionality, causing frustration and miscommunication. (7 reviews) - Users find the **chat issues** in Text Request problematic, with constant notifications and slow loading times affecting usability. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. Effortless Customer Communication, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra D. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Text Request?** I find Text Request user-friendly and appreciate that it offers both a desktop and app version, making it versatile for business communications. I like how it provides an easier way to communicate with customers compared to calling or emailing. Additionally, I like that we can link it with our business landline instead of personal cell phones, which is helpful for maintaining professional boundaries. The initial setup was very easy, which was a big plus. **What do you dislike about Text Request?** I don't like that I have to clear the app notification if I acknowledge something in the desktop version. **What problems is Text Request solving and how is that benefiting you?** Text Request provides an easier way to communicate with customers than calling or emailing. It's user-friendly, has both desktop and app versions, and lets us link business landlines instead of personal cell phones, making it convenient for business communications. **Official Response from Ramey Miller:** > Kendra, thank you for your reply. Sorry that you are experiencing a slow mobile app. PLease reach out to support@textrequest.com and they can look into it for you. ### 2. Seamless & Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Yanni . | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Text Request?** We've been using Text Request for over a year now, and it's been extremely helpful for our customer service reps. It has become an easier option for customers to get in contact with us over email or phone calls. The noticeable boost in engagement and lead conversions continue to rise. Highly recommend any business looking to add another way of communicating with their customers and ensure to add the widget to your website! **What do you dislike about Text Request?** I would like for Text Request to improve on possibly a ticketing system to be assigned to the customers phone number or if they want to open a new ticket. I believe this would help keep things organized and be able to track down history. **What problems is Text Request solving and how is that benefiting you?** Text Request has made it much easier for our customer service team to connect with customers during business hours. It’s significantly reduced the number of phone calls we receive, thanks to how quickly and efficiently we can respond via text. **Official Response from Ramey Miller:** > Yanni, thank you so much for leaving us a review. Please reach out to success@textrequest.com and let them know what types of customizations you'd like to have on the SMS Widget. ### 3. Robust Dashboard and Easy Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Anika M. | Accountant / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Text Request?** I use Text Request to communicate with my clients and really value that I can have multiple team members responding to the same text thread in one convenient dashboard. It's helpful that I can use my personal phone less for business. The autoreply feature is also great for letting my clients know when they're reaching out after hours. I appreciate the dashboard being so easy to use, allowing me to sort and organize my text threads in different ways based on my needs. I like that I can see my account, usage, and billing stats so easily online. The plan and billing are set up in a way that I can choose add-ons and expand my account as needed, providing great transparency. The initial setup was very easy, and overall, the experience has been very smooth. **What do you dislike about Text Request?** Group chats functionality would be so helpful! I do accounting, and a lot of my clients are businesses where both owners need to be involved in conversations. I still have to use my personal phone for these conversations, because Text Request doesn't have the functionality to allow me to do that. **What problems is Text Request solving and how is that benefiting you?** I use Text Request to let multiple team members respond to texts in one place and to keep business off my personal phone. **Official Response from Ramey Miller:** > Thank you so much for the detailed review! We're glad the shared dashboard and team collaboration features are making it easy to keep business communication off your personal phone — that's exactly the kind of workflow we want to enable. We really appreciate the feedback on group messaging, too. It's something we've heard from other customers, especially in industries like accounting where multiple stakeholders need to be in the loop. I'll make sure your use case gets flagged to our product team. Thanks again for being a Text Request customer — we're happy the experience has been smooth! ### 4. Best texting software for Sales **Rating:** 4.5/5.0 stars **Reviewed by:** STephanie A. | assistant, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Text Request?** At the moment i am liking the group message feature makes it easier to send marketing messages and keep up with the lost leads- a simple copy/paste and compose the message. The stats after sending the message ie. delivered, opted, undelivered makes it easier to know who we can target. **What do you dislike about Text Request?** The edit/delete feature would be a great addition- there has been instances where we mistakenly send a message/wrong contact a text and unfortunately there is no way how to deleted or edit the message, tend to lead to miscommunication for that particular customer. **What problems is Text Request solving and how is that benefiting you?** The communication problem is being resolved with the clients that have a busy life style they tend to quickly send us a text message and we update their account accordingly. This is helpful to ensure we are running a well oiled machine and keeping the schedules. **Official Response from Ramey Miller:** > Stephanie, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you run into that glitch. ### 5. Small-Business Friendly Pricing, Onboarding and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah W. | Owner, Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Text Request?** Their ability to work with me as a (very) small business owner, and the onboarding process. **What do you dislike about Text Request?** I was invited to training, but the only day available on the calendar was day after tomorrow, and I'm out of the office all day. I emailed back (making sure it was not a non-reply email address) to ask for other options and haven't heard back, yet. **What problems is Text Request solving and how is that benefiting you?** I moved my business cell phone to an VoIP line and need a business text number as it's on my cards and my clients like it. As I've gotten used to Text Request, I put the app on my cell phone and open it automatically on my desktop so can check on texts any time. I also sent out a group text to my clients, which was super helpful. **Official Response from Ramey Miller:** > Thanks for the kind words about our onboarding and for choosing us to help manage your business communications! I have reached out to our success manager about getting you scheduled for a training session that works for your calendar. We definitely want to get that set up for a day you're back in the office, and we'll be reaching out shortly to get that sorted for you! ### 6. Still Works Like a Charm **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Appointment Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Text Request?** Text Request feels just as reliable as ever, and it continues to get easier to use over time. I especially appreciate the improvements to message organization and the faster response times. The automation features have also been really helpful for keeping communication consistent without needing a lot of extra effort. **What do you dislike about Text Request?** There isn’t much I dislike overall, but I’d appreciate a bit more flexibility in the automated messages and the reporting options. Also, when I’m managing a large number of conversations at once, it could be smoother and easier to handle. **What problems is Text Request solving and how is that benefiting you?** This helps us overcome the language barrier we sometimes have with certain clients. **Official Response from Ramey Miller:** > Jonathan, thank you for updating your review. ### 7. Effortless Client Communication Since 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Text Request?** We’ve been using Text Request since 2021, right after reopening post-pandemic, when our original platform ZipWhip transitioned into Text Request. It has been extremely reliable and we’ve never had any issues. As a law firm, we primarily use it for client texting and for sending PDF documents to confirm appointments, court hearings, and other important matters. The ability to attach and upload PDFs is a huge plus. We also really appreciate being able to use our main office phone number instead of an 800 or 888 number—it keeps communication professional and seamless. Highly recommend. **What do you dislike about Text Request?** No true dislikes—occasionally there are updates that take a moment to adjust to, but nothing disruptive. **What problems is Text Request solving and how is that benefiting you?** Text Request solves the problem of efficiently communicating with clients via text while maintaining a professional presence. As a law firm, we rely on it to confirm appointments, court hearings, and send important documents like PDFs. This has saved us time, reduced missed appointments, and allowed us to communicate quickly and securely with clients using our main office number rather than an 800 or 888 number, which helps maintain consistency and professionalism. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us this detailed review. We love working with law firms! Happy to see you don't have any true dislikes. If you ever have any questions or suggestions, please reach out to success@textrequest.com ### 8. Great for Direct Communication, But Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Alyssa C. **Reviewed Date:** January 29, 2026 **What do you like best about Text Request?** I really appreciate that Text Request allows us to have direct communication with our customers without the hassle of emails. I also value the mobile app because it lets me keep in touch with my customers while I'm on the go and might not be at my computer. Additionally, I like the group text features, even though they could be improved. I find the accessibility of the platform really nice, making it convenient for business marketing texts. **What do you dislike about Text Request?** Uploading contacts could be more easily done. Sorting them with the group messaging feature is a little complicated and takes several extra steps. The cost per text is pretty expensive, and it's cumbersome with the character limits and emojis and images costing more. **What problems is Text Request solving and how is that benefiting you?** Text Request lets me communicate directly with customers, avoiding the hassle of emails, and their mobile app keeps me in touch while on the go. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Happy to hear that we help communicate with your customer. Please reach out to success@textrequest.com to talk about your contact upload concerns. We love to hear from our users. ### 9. Great for Small Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Text Request?** This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to transfer all of our contacts seemlesly from our other service! **What do you dislike about Text Request?** Unable to send and receive video messages. This is a minor issue because we only have a handful of clients that want to share videos with us. **What problems is Text Request solving and how is that benefiting you?** Rather than making 20 plus phone calls a day to notify clients of their appointments, I am able to send group text messages, saving time and effort. Customers are able to share photos, saving us a trip out to do a consultation. **Official Response from Ramey Miller:** > Jessica, thank you for updating your review! we Appreciate your continued support! Please reach out if you have any questions. ### 10. Effortless Group Texting and Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Text Request?** I use Text Request for my real estate brokerage because it's very simple to use. I love that I can schedule texts and even have weekly events texted automatically, making it a 'set and forget it' process. The platform is simple, whether I'm sending group texts or scheduling ahead. It's also handy for sending fliers. I've also appreciated the straightforward setup experience, with a 1-1 Zoom call that made learning the program easy. **What do you dislike about Text Request?** There is nothing I dislike **What problems is Text Request solving and how is that benefiting you?** I use Text Request to send texts for classes and events, ensuring better attendance as emails often go unnoticed. It's very simple to use, allows group or individual texts, and I love scheduling recurring weekly texts easily. **Official Response from Ramey Miller:** > We’re thrilled that our "set and forget it" scheduling is helping you boost attendance and save time at your brokerage. It’s great to hear the 1-1 setup made a difference, too—we're happy to have you with us! ### 11. Easy Workspace and Helpful Textrequest Team Support **Rating:** 4.0/5.0 stars **Reviewed by:** Paul T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Text Request?** Easy workspace and helpful Textrequest team members providing help **What do you dislike about Text Request?** Nothing that we have found yet. We are still in our initial implementation of the software **What problems is Text Request solving and how is that benefiting you?** We are moving from a platform that was a Google Extension - In addition to the extension causing issues in my Browser experience, it was not an intuitative platform to use **Official Response from Ramey Miller:** > Paul, thank you for taking the time to leave us a review. Glad to hear Text Request is working out for you. Did you know we also have a chrome extension? Please reach out to success@textrequest.com and talk to them about it, they can help by showing you how its used. ### 12. Very Easy to Use and Convenient App **Rating:** 5.0/5.0 stars **Reviewed by:** Poorvi W. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Text Request?** Very easy to use even for the beginners. Convenient app **What do you dislike about Text Request?** Log out issue again and again from the app **What problems is Text Request solving and how is that benefiting you?** To easily talk to clients who dont have access to emails. Benefits by saving a lot of time and energy **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 13. Text Request: Simple to Implement, Intuitive, and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Text Request?** One of the things we value most about Text Request is how simple it was to implement. The platform is intuitive and easy for staff to learn, which allowed us to get up and running quickly. It’s also a very cost-effective solution that helps us maintain efficient communication with clients without adding unnecessary overhead. **What do you dislike about Text Request?** The widget customization options are fairly limited. It would be helpful to have more flexibility to adjust the design and functionality so it can better match our website and workflow. **What problems is Text Request solving and how is that benefiting you?** Text Request allows us to respond to leads in real time instead of relying on slower email communication. This improves our response times and helps us connect with potential clients more quickly. It also makes invoicing easier by allowing us to send payment requests and reminders quickly. **Official Response from Ramey Miller:** > Thank you for the feedback! It’s awesome to hear that you’re seeing real-world benefits in your response times and overhead costs. We appreciate your honesty regarding the widget customization; we're currently working on updates to our UI features, and insights like yours are exactly what we use to prioritize those changes. Thanks for being part of the Text Request community! ### 14. Easy Text-Based Booking, Though Direct Form Linking Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Text Request?** Our business has a dedicated phone number for receiving online submissions forms and appointment requests, making it as easy as sending a text to reply and book a patient. **What do you dislike about Text Request?** I can't directly link my text request number to my online submission forms, but through Zapier I can integrate Text Request to my online submission forms. **What problems is Text Request solving and how is that benefiting you?** Helping me to set up my Zapier account, which will allow me to get the best usage of my Text Request app. **Official Response from Ramey Miller:** > Thank you for leaving us a review. I'm sorry we couldn't help more with you Zapier integration. We are always working to better our product. If you email Marketing@textrequest.com we'd love to hear your thoughts. ### 15. Great SMS Tool for Businesses, but Advanced Features Require Subscription **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Text Request?** Text Request is texting tool whoch allow companies to send and recive SMS using their phone number.we can also schedule and automate SMS through text request. it provide two way communication , customer service andinternal communication and marketing campaigns.we can also manage bulk massage sending or receiving. **What do you dislike about Text Request?** Its advance feature require subscription either monthly or annually which make costly to small or mdium size company. **What problems is Text Request solving and how is that benefiting you?** Text Request is texting tool which provide companies to send or recive SMS on exiting number. we can also handle bulk text or sms through automation or scheduling through API integration. we can also manage promotional marketing campaigns for companies. we can alo provide two way communication . **Official Response from Ramey Miller:** > thank you for leaving us this review. ### 16. Simple, Affordable, and Effective SMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Josh McKenzie S. **Reviewed Date:** January 14, 2026 **What do you like best about Text Request?** I really like the great features Text Request offers. The dashboard is very simple to use, which lets me interact with customers easily and spend less time getting more customers. It's easy to navigate all the sections, making me more productive. Plus, the pricing is affordable, which is a huge bonus. The initial setup was very simple and fast, and I would definitely recommend it to friends or colleagues. **What do you dislike about Text Request?** Nothing **What problems is Text Request solving and how is that benefiting you?** Text Request helps me send SMS to customers to increase sales. The simple dashboard lets me navigate easily, making me more productive. It's affordable, allowing easy interaction with customers and saving time to get more customers. **Official Response from Ramey Miller:** > Josh, thank you for leaving us this review. We love you use case! Please reach out with any questions you might have. ### 17. Convenient and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren M. | Paralegal/Legal Assitant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Text Request?** We still use Textrequest on a daily basis and it porvides all the basi functions we need. However, I have noticed some glitches and slow downs in refreshing the page. There tends to be a delay in loading new texts, and sometimes the most recent chats will not appear on the main page. Other than that, everything has been great! **What do you dislike about Text Request?** Still can't receive videos. It comes up as 'unsupported attachment'. It would be a good feature for text request to have. **What problems is Text Request solving and how is that benefiting you?** Easy and swift communicaion with clients. Clients are able to send photos, which I can easily save to my computer. **Official Response from Ramey Miller:** > Lauren, Thank you for updating your review. Happy to see that two years later, and you still think positively of Text Request. ### 18. TEXT REQUEST IS AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Text Request?** I like when multiple users are texting, I can see the initials of the person that sent the text. I also love that I can schedule texts. I also love that I can search for a text by using the phone number. There's so many great features! **What do you dislike about Text Request?** Not sure if you have this or not but I wish I could see an alert in the tab when a new text has come in. I work multiple tabs at time so I think the alert would be nice. **What problems is Text Request solving and how is that benefiting you?** I love getting a quick repl instead of waiting for a return phone call. **Official Response from Ramey Miller:** > Thank you so much for the review. Happy to hear that you aren't running into any issues. ### 19. Wished it implemented with more and quit raising prices **Rating:** 4.0/5.0 stars **Reviewed by:** Erika H. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Text Request?** I still like the ease of use and communicating. I love that all my agents can quickly respond to any of the customers on all of our dashboards. **What do you dislike about Text Request?** They have raised prices and the variability of it is frustrating. Very hard to budget, Many other companies have flat fees. I still don't like that we can't move clients responses into columns (pipelines whatever you want to call it - for example - "working", "needs follow up" "not interested at this time" etc) and clear them off the boards when they are complete. **What problems is Text Request solving and how is that benefiting you?** Our call center agents now have no reason to have their phones at the workstations - they can communicate with our other team members and clients all right there on their computers. Our CSR's are more productive. Our clients get quicker responses. **Official Response from Ramey Miller:** > Hello Erika, Thank you so much for taking the time to leave a helpful review. I have sent your "Dislike" to our Product team. Thank you again for your input. ### 20. Quick, Responsive Support, but CRM Integrations Like Salesforce Are Missing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Text Request?** Quick support, I usually get fast responses **What do you dislike about Text Request?** Lack of integration with CRMs such as salesforce. **What problems is Text Request solving and how is that benefiting you?** Overall comunication, It helps us to centralize client communication among all users. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. We are constantly trying to add integrations. Thank you for your review. ### 21. Guided Seamlessly Through the Entire Process **Rating:** 5.0/5.0 stars **Reviewed by:** Mariela F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Text Request?** They guide you through the entire process from start to finish. **What do you dislike about Text Request?** The cost, and the limited number of allowable characters. **What problems is Text Request solving and how is that benefiting you?** Quick communication. **Official Response from Ramey Miller:** > Mariela, thank you for leaving us a review. Please reach out to success@textrequest.com with any questions and concerns. ### 22. A great application/software to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarthak D. | Account Executive, HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Text Request?** Here are a few new things a like about Text Request - - Able to send standalone images/PDF's - New desktop app + browser extension makes it easier to access & is convenient. - Also we can assign roles per account user - Easy to sync with CRM's & quickbooks **What do you dislike about Text Request?** I think text request can improve with some points mentioned below - - Pricing is not clearly listed on the website for all plans. - mass messaging can feel limited with carrier restrictions. **What problems is Text Request solving and how is that benefiting you?** I was not able to contact properly to my customers and they were also facing the same issue because there was communicational gap, but now there isn't any and we are able to grow our business more efficiently. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. So glad that Text Request has made your day-to-day work easier. ### 23. Text Request is clear, concise, and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Warehouse, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Text Request?** There have been several Quality-Of-Life updates since my last response. The interface is operating much better than before. Quicker response times, and ease of use have helped improve Text Request to a much better program. **What do you dislike about Text Request?** My earlier remarks have been taken into consideration and seem to have been implemented. Occasionally, we will have texts that don't get received into the program which is not ideal, but those seem few and far between. **Recommendations to others considering Text Request:** It is an excellent choice for companies looking to open a different line of communication with their customers. **What problems is Text Request solving and how is that benefiting you?** In trying to keep up with evolving technologies, we adopted Text Request as a way for our prime customers to get a hold of us for their needs. The younger generations tend to utilize this ability more than the older ones. It also allowed us to see past conversations in the event of a discrepancy and pinpoint where the communication breakdown was. Overall, it will enable us to streamline our conversations and needs to our customers quickly and orderly. **Official Response from Ramey Miller:** > So glad that your team has been able to streamline your conversation. Thank you for leaving us a review. ### 24. A great application to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Dipanshu W. | Medical practitioner, Computer Games, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Text Request?** The best thing about this software is that it makes easier for a business to contact the consumers and the job is done very quickly and efficiently with no waste of time. **What do you dislike about Text Request?** There is nothing that I don't like about this software, I love the way this software works, because it is so easy and handy like any person who doesn't know how to use a computer will also be able to use this. **What problems is Text Request solving and how is that benefiting you?** I was having communicational issues with my customers in my business, but now I am easily able to talk to them and sell them my services. Good software for communication and marketing both. **Official Response from Ramey Miller:** > Dipanshu, thank you so much for leaving us a review. Please reach out if you ever run into any issues. ### 25. Revolutionized My Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Prince D. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Text Request?** A Game-Changer for Customer Engagement – Intuitive, Beautiful, and Impactful". it has streamlined my communication, improved responsiveness, and elevated the overall customer experience. **What do you dislike about Text Request?** I would suggest exploring integrations or partnerships with other popular software platforms. If this tool could seamlessly merge with other systems businesses already use, it would become an even bigger game-changer. **What problems is Text Request solving and how is that benefiting you?** This software has been helping me solve business problems like, communicating with my customers over the phone, requesting and accepting payment online through this individual application. **Official Response from Ramey Miller:** > Thank you so much for updating your review. Can't wait to share your experience with the rest of the team! If you have any integrations you'd like to see, please reach out to your success rep, our text us! ### 26. Good but could improve! **Rating:** 3.0/5.0 stars **Reviewed by:** Flourish S. | Administrator / Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Text Request?** I like how clear it is as the interfacing is very easy to navigate and I don't ever get lost trying to find information. I like that we are able to send texts that are bigger than 160 characters and that it is able to group them together. I like the function of the templates! **What do you dislike about Text Request?** I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able to re-open it and my text is still there, however for some reason the contact was removed from it. I dislike that the colors are so bland, slightly depressing. I wish that the white and gray had a little bit of warmth to the colors. It can still be an off-white color but just bring in warmth. Same thing with the gray. I dislike that when I re-open the application it always goes to the grid view, I wish I could make the combined view open automatically every time I open text request. I also wish that in the sort and filter it was automatically sorted by newest first. Also, I really hate that if I ever resolve a conversation, if that person texts again it will not automatically make the conversation unresolved. I have to manually go in and uncheck it to make it unresolved. Which creates problems if it automatically puts the sort filter as show at the top all unresolved messages. I have accidentally missed many messages due to this feature. **What problems is Text Request solving and how is that benefiting you?** It is resolving having to use a physical phone to text patients. We use this in a clinic setting in order to check if patients are on their way to their appointment, send billing messages, and update patients on any information about their appointment. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. I've let our Product team know about your dislikes. You can make those grid changes permanent by going into your user settings. Please reach out to success@textrequest.com and they can help you! ### 27. Early User of Text Request as Business **Rating:** 5.0/5.0 stars **Reviewed by:** Carol B. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Text Request has been easy to maneuver and learn. The tech staff has been great to meet with us via zoom and train as needed. The help tools are also great. There is so much marketing potential offered as well with Keyword searches and Customer Tags. It has been a great start to do business with this company. Our transition has been seamless. Thank you, Text Request and staff, for your continued support and service. After longer use, I still agree that it is a great service. **What do you dislike about Text Request?** I don't dislike anything. Everything is great! **What problems is Text Request solving and how is that benefiting you?** We needed a platform that enabled us to group text on the spot as well as track marketing. **Official Response from Ramey Miller:** > Carol, happy to hear that you've found Text Request easy to navigate and learn. ### 28. Effortless Patient Communication, No Phone Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Text Request?** I love hearing from patients without having to pick up the phone **What do you dislike about Text Request?** Sometimes is confusing on desktop, especially with several conversations **What problems is Text Request solving and how is that benefiting you?** Patients sometimes skip appointments, TR helps us to hear from them **Official Response from Ramey Miller:** > Thank you so much for leaving us a review! Love your use case! If you need help with our desktop app, please reach out to success@textrequest.com ### 29. Text request works! **Rating:** 4.5/5.0 stars **Reviewed by:** Dick R. | Director of Franchise Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Text Request?** Text request is great at contacting my candidates any time of day and allows me to schedule meetings and keep them engaged. It was really easy to set up a workflow within my CRM and the support team is awesome! **What do you dislike about Text Request?** At this time there is nothing I dislike about Text Request. **What problems is Text Request solving and how is that benefiting you?** It solves my problem of instant contact with candidates and saves me time to schedule initial calls. Also it allows me to stay actively engaged with all of my contacts without having to think about it. Can you say time saver? **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us this review. We love you use-case! please let us know if you ever have any questions. ### 30. Easy to Use and Manage Communication Channels **Rating:** 4.0/5.0 stars **Reviewed by:** Justin H. | AVP of Product Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Text Request?** The new features seem to be rolling our regularly now which is great! **What do you dislike about Text Request?** After they were recently acquired it seems like things are changing and I'm not sure that is for the best yet. **What problems is Text Request solving and how is that benefiting you?** Communicating with thousands of patients and providers easily and effectively for our customer service team. **Official Response from Ramey Miller:** > Justin, Thank you so much for leaving us a review. It means the world to us, that you took the time to do so. Please reach out if you experience any issues. ### 31. Premium Communication Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jack B. | Insurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Text Request?** Excellent communication is an essential part of our customer service, and Text Request makes it simple to keep organized. **What do you dislike about Text Request?** Key word searching could greatly improve navigation of old conversations. **What problems is Text Request solving and how is that benefiting you?** Text Request solves the complications of reaching all our customers in an efficient matter. **Official Response from Ramey Miller:** > Jack, Thank you for taking the time to leave us a review. So happy to hear that we've helped you reach your customers effectively. Sorry that you don't like the creating and modifying groups. Please feel free to reach out to, success@textrequest.com ### 32. Recruiting Texting Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Terry D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Text Request?** Simple texting solution to utilize to reach candidates or employees. **What do you dislike about Text Request?** Carry over unused texts from each month **What problems is Text Request solving and how is that benefiting you?** It helped resolve the issue of reaching our applicants first once they apply to an open position. **Official Response from Ramey Miller:** > Thank you for the review, Terry. We love the use case! ### 33. Text Request Review! **Rating:** 5.0/5.0 stars **Reviewed by:** gen m. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Text Request?** What I appreciate most about Text Request is its Ease of implemation and the communication for businesses. The platform offers customer support, and a user-friendly interface that makes it easy to manage customer interactions via SMS. This direct form of communication enhances engagement and responsiveness, allowing businesses to build stronger relationships with their customers. In terms of frequency of use, we rely on Text Request daily. Whether it’s sending updates to clients, scheduling appointments, or answering questions in real time, it's become an integral part of our communication strategy. **What do you dislike about Text Request?** there are a couple of areas for improvement, integration with existing systems is generally straightforward, there can be challenges when trying to connect with less common software tools. Improving the ease of integration with a wider range of platforms would greatly enhance the user experience and make it more versatile for businesses with diverse tech stacks. As for ease of implementation, while the setup is straightforward for most, businesses with more complex workflows might find it requires additional time and resources to fully leverage its features. **What problems is Text Request solving and how is that benefiting you?** Text Request is solving several key problems for us, primarily around communication and responsiveness. One of the biggest challenges we faced was ensuring timely and effective communication with our clients. Traditional methods, like emails or phone calls, often resulted in delays, missed messages, or even miscommunication. Text Request eliminates these issues by providing a direct and immediate way to reach clients where they are most comfortable. We’ve seen a marked increase in response rates. Clients are more likely to engage with a text message than an email, which has led to more thorough and prompt discussions. This immediacy has also allowed us to resolve issues much faster, improving our overall customer service. **Official Response from Ramey Miller:** > Gen, thank you for leaving us a review. Spam is determined by outside carriers (ATT,Verizon,Etc.) If you have specific questions please reach out to success@textrequest.com ### 34. Very user-friendly text service for business use **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Text Request?** We are able to add department tags to each number which helps increase response time & accuracy. We can see what staff member sent a reply. There's no limit on how many people you can text. We send auto-texts via our CRM that is connected to Text Request so that important information about the clients file can go to them in a timely manner without eating at staff time. The customer support feature (via text) has been very useful when we have questions or concerns. Our office uses Text Request daily. **What do you dislike about Text Request?** When you update the Display name, you can't see the client's phone number without clicking their name to open the details window. You also can't see auto-texts sent to a client unless you manually send a text to them (then a whole list of past texts will appear). **What problems is Text Request solving and how is that benefiting you?** It gives us another line of communication to our clients in case they are unable to speak on the phone. The integration with our CRM allows us to send auto-texts which keeps clients informed about important information while freeing up staff time for other tasks. **Official Response from Ramey Miller:** > Crystal, thank you for taking the time to leave us a review. I've passed your dislike on to our Product team. I am glad you enjoy our integration with your CRM, please get in touch with success@textrequeset.com with any questions. ### 35. Extremely efficient way to send notifications to a patient. **Rating:** 5.0/5.0 stars **Reviewed by:** Nadiya V. | Patient Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** It is very heplful to use TextRequest to remind patient's of their future appointment dates/times. The texting process is much easier than to send out calls. **What do you dislike about Text Request?** I'm not seeing any downsides so far with the application. It is a perfect way for offices to send out any imporant information without having to actually call the patient. **What problems is Text Request solving and how is that benefiting you?** The TextRequest application has helped us give patient's information in regards to any appointments without having to call or leave a voicemail. It is beneficial because now patient's have a reminder that is now showing up in their texts. **Official Response from Ramey Miller:** > Nadiya, thank you for taking the time to leave us a review. We love your use case. ### 36. The best tool for sending massive text messages for your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge A. | Billing manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Text Request?** Text Request has been a game-changer for our communication strategy. The platform is incredibly easy to use, allowing us to send and manage text messages with customers effortlessly. The ability to schedule messages, set up automated responses, and track conversations in real-time has significantly improved our engagement and response times. Plus, the analytics features give us valuable insights into how well our texts are performing. Overall, it's a reliable and efficient tool that helps us connect with customers more personally and efficiently. **What do you dislike about Text Request?** So far there is nothing I dislike from Text request **What problems is Text Request solving and how is that benefiting you?** Text Request is helping us solve several communication challenges, primarily around customer engagement and response times. Before using the platform, we struggled with missed calls, emails that went unread, and long delays in getting back to customers. With Text Request, we can send quick, direct messages that get seen and responded to almost immediately. It's also helping us manage large volumes of inquiries more efficiently by allowing us to handle multiple conversations at once. This has improved our customer satisfaction, increased our team's productivity, and even helped boost sales through faster, more personal interactions **Official Response from Ramey Miller:** > Jorge, thank you for leaving us a review. Please reach out if you have any questions. ### 37. Text Request Improves Efficiency and Client Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis P. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Text Request?** You are able to communicate freely with clients and have a paper record of it, receive pictures, and offer advice after hours. It also provides a good environment for our FEAR FREE hospital where we don't have phones ringing off the hook constantly! I also like that you can schedule texts to go out in the future. Update to original review: I dropped my score from a 10 to an 8, only because TR periodically has issues where you can't send text to pay links, will randomly log you out and say your login is invalid, or default to the hospital text line at the top of the list instead of the one you last left off on. These issues are seldom, but have been enough of an issue to mention and drop my initial score. **What do you dislike about Text Request?** I wish there was a notification/sound when texts come through from clients so when I am working after hours Text Request for the hospital I know when things come through without having to constantly check my computer. **What problems is Text Request solving and how is that benefiting you?** It allows our phones to not constantly be ringing and also allows our clients to send pictures of their pet's injuries to us for phone/telehealth consults which allows us to provide excellent care to our patients and provide our clients peace of mind. **Official Response from Ramey Miller:** > Alexis, thank you for leaving us a review. We actually do have a sound alert feature. I've included the link below. Please let us know if you run into any problems. ### 38. Game Changer for Client Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Monisha R. | Administrative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Text Request?** What I like most about Text Request is how intuitive and user-friendly the platform is. The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients. The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively. The integration with other tools is seamless, and the support team is always responsive and helpful when needed. **What do you dislike about Text Request?** The one downside is that the platform could offer more customization options for message templates. While the default templates are helpful, having more flexibility to adjust them to specific needs or branding would be a great addition. **What problems is Text Request solving and how is that benefiting you?** One of the biggest challenges I faced was staying in regular contact with clients without overwhelming my schedule. Text Request makes it easy to send personalized, timely messages whether they’re reminders, promotions, or follow ups. This has led to higher response rates and better overall engagement, helping me build stronger relationships with clients. Managing multiple conversations or sending out bulk messages manually was time consuming. With Text Request’s automation and scheduling features, I can send mass texts or personalized messages to many clients at once, all while focusing on other tasks. This efficiency has saved me a lot of time and hassle. **Official Response from Ramey Miller:** > Monisha, thank you for leaving us a review! We love your use case. ### 39. Excellent product making our lives easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Text Request?** I like how easy and intuitive it was to get setup along with their support, which helped as needed when I had questions. Their system is very easy to use and I was able to deploy it across multiple locations with various users without having to explain anything to them! Our needs are fairly simple but this has allowed us to reach out and contact customers where we haven't been able to get a response thru email or phone calls. **What do you dislike about Text Request?** I haven't found any downsides so far with the system. **What problems is Text Request solving and how is that benefiting you?** We have issues where our memberships customers' monthly payment declines and we need to get ahold of them. Using emails and phone calls, our repsonse rate was pretty low. Once we started using Text Request, we have found a pretty significant increase in responses from customers. This has allowed us to retain more memberships which has kept us being more profitable. **Official Response from Ramey Miller:** > Jason, thank you for leaving us a review. Glad to hear that you haven't found any downsides. We love your use case! ### 40. Super easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Dana C. | Licensed Medicare Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Text Request?** It allows me to open it from any browser tab. This is helpful so I can input phone numbers and names easily and quickly and provides less mistakes on spelling. I also like that I have saved texts that I can use by just clicking on it and entering their first name! This is helpful because I have several tabs open at one time and I send a text to every customer I speak with. I also found it very helpful that if I have a question on how to do something within Text Request, all I have to do is shoot them a text. They have been very helpful and even sent me links on how to use it for future reference. **What do you dislike about Text Request?** The only downfall I have found is that my text number is different from my actual business phone number. This can get confusing for some of our older customers. I know if I do have an issue, customer service is right there via text message. **What problems is Text Request solving and how is that benefiting you?** It allows me to send a quick message to clients so they can save my phone number. I also receive quick question messages from clients that allows me to respond easily without having to call them. It also allows me to remind them of upcoming appointments. **Official Response from Ramey Miller:** > Dana, thank you for leaving us a review. If you haven't, please have your Admin contact success@textrequest.com for an option to get your landline number. Thank you again for your review. ### 41. Seamless interaction for sending multiple attachments! **Rating:** 4.5/5.0 stars **Reviewed by:** Omar M. | Sales and Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Text Request?** How easy it is to add media in there and attachments, as well as how seamless it is **What do you dislike about Text Request?** not much, maybe if they had an app it would be nice **What problems is Text Request solving and how is that benefiting you?** it is benefitting me by connecting me to past clients and reaching out to them in a different way to try and earn their business **Official Response from Ramey Miller:** > Omar, thank you so much for leaving us a review. I'm happy to tell you that we do have a mobile App: https://www.textrequest.com/product/mobile-apps Please reach out to success@textrequest.com if you have any questions. ### 42. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Alicia B. | LRC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Text Request?** Text Request is very easy to use and sends messages quickly. **What do you dislike about Text Request?** Having a different screen for group texts **What problems is Text Request solving and how is that benefiting you?** It allows me to send communication to the entire student body easily. **Official Response from Ramey Miller:** > Alicia, thank you for leaving us this review. Please reach out to success@textrequest.com with any questions. ### 43. It's easy **Rating:** 4.5/5.0 stars **Reviewed by:** Ginny R. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Text Request?** I can look at the whole thread in a glance **What do you dislike about Text Request?** I like it all. The is nothing I don't like about it. **What problems is Text Request solving and how is that benefiting you?** Working in insurance people like to text. **Official Response from Ramey Miller:** > Ginny, thank you for leaving us a review. Glad to hear you are enjoying texting your clients. ### 44. Very User Friendly and Easy to Use :) **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal C. | Franchise Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** This software has a very user-friendly layout. It is easy to navigate and use, even for our office staff who are not very tech savvy. We have hardly encountered any tech issues or bugs. The texting features are amazing! We can do so much with them, such as getting reviews, creating templates, using keywords, processing payments, sending attachments, photos and more! :) The customer service is always prompt and responsive to our emails and voice messages. We rely on this software every day, all week long. The software installation was smooth and quick, without any interruption. This amazed me greatly. I am very satisfied with TextRequest. The intregration process was smooth and seamless! Very little work needed to be done on my end. **What do you dislike about Text Request?** I really have no complaints at all. The software works amazing! I struggle to send videos to clients. Photos work well, but I have to use my personal cellphone to send videos. **What problems is Text Request solving and how is that benefiting you?** We are very satisfied with this software now. The only drawback is that emojis reduce the character limit from 160 to 70, but I think this is due to their provider, not the software itself. I do wish I could send videos, especially with this being a cleaning company. Being able to send videos to customers would be very helpful. I can send photos and PDFs. **Official Response from Ramey Miller:** > Crystal, thank you for leaving us a review. Please reach out if you run into any questions. Success@textrequest.com ### 45. Best SMS service in 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana F. | Administrative assitant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** I like that Text Request makes communication easy and fast. It helps businesses connect with patients quickly through text messages. I also like evething that Text Request offers to train us or know each option or each adjustment we can make. **What do you dislike about Text Request?** Sometimes, it can be hard to find specific features, and the learning curve can be a bit steep for new users. Additionalty, it a bit difficult to find oldest messages. **What problems is Text Request solving and how is that benefiting you?** Text Request solves communication delays by allowing quick text messaging. This helps me respond to customers faster and improves overall satisfaction. We can quickly communcate with patients vie SMS and it is easy for them to find incoming menssages **Official Response from Ramey Miller:** > Tatiana, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with any features, and finding old messages. ### 46. Awesome From The Start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Text Request?** The customer service at TextRequest has always been great! From the first contact, getting clear pricing and usage information as well as the training session when starting to use their service. We have always gotten promt responses with accurate information and they are always friendly and willing to help until your question/issue is resolved. Using Text Request has saved our office so much time using texts for appointment reminders, and patients have really liked the convenience of texts for reminders and other communication. **What do you dislike about Text Request?** There aren't any real dislikes or downsides of using Text Request. They offer different plans which do have some limitations of features, but I do like that you can add those features on to your plan without having to completely move to the next plan level. **What problems is Text Request solving and how is that benefiting you?** We have saved a great deal of time when using texts to send appointment reminders, and patients prefer text reminders most of the time rather than phone calls/messages. **Official Response from Ramey Miller:** > Thank you so much for leaving us a review. I am so happy to hear that our customer success teams have been helpful! Please reach out if you ever need anyhting. ### 47. Better than competitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvan V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Text Request?** Our company was previously using a different service that went out of business. Our corporate office recommended Test Request. We love the ability to accept payment over text. We send out several group messages, Test Request makes it very easy to do so. **What do you dislike about Text Request?** We are Satisfied. I have found it difficult to search sent items however it may be a user error. **What problems is Text Request solving and how is that benefiting you?** Keeps us keep in contact with our customers, even after hours. Helps us know what to expect before coming in each morning. **Official Response from Ramey Miller:** > Sylvan, thank you for leaving us a review. Glad to see the issue you are solving with Text Request ### 48. Great Design and Effective Best System **Rating:** 5.0/5.0 stars **Reviewed by:** Danny D. | Chief Financial and Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Text Request?** The fact we can use our voice phone numbers within this system is a huge plus for us. Our response time from our applicants was reduced dramatically. Our turnaround has increased dramatically. It is easy to use and mostly well organized. **What do you dislike about Text Request?** The fact there are not better tiered security levels is a handicap. We all have to be Admins to see others' texts. This should be a lower than admin, maybe a manager's level security. It would be nice to be able to choose groups who can see each others' texts to limit some who shouldn't. Admin or a Super Admin should only be total control and able to view/do everything. **What problems is Text Request solving and how is that benefiting you?** Better turnaround and faster reponses from applicants. Able to use our voice numbers to text with. We are more productive now. **Official Response from Ramey Miller:** > Danny, thank you for leaving us a review. You can add CSRs and other permission levels to each dashboard manually. If you'd like more help, please reach out to success@textrequest.com ### 49. I would not change it for the world. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** We still love how easy it is to use. Text Request is used everyday more then five times a day. We would not change it. It is easy to navigate, easy to setup any automatic text messaging, you can also advertise if you would like. Customer Service is top notch they help right away. Easy intergation with any software, we currently use it with Clio. **What do you dislike about Text Request?** No dislikes so far. We do not have any dislikes. **What problems is Text Request solving and how is that benefiting you?** Communication with our clients more efficient. Fast responses to simple questions. Reminders of appointments, and clients sending pictures. **Official Response from Ramey Miller:** > Thank you for this review. ### 50. my experience with text request **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Text Request?** that my team in the office could all see my messages with customers **What do you dislike about Text Request?** that i couldn't see the conversations of all the company **What problems is Text Request solving and how is that benefiting you?** when our company's other platform stopped working text request enabled me to continue serving our clients! **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please get in touch with success@textrequest.com so they can look into your issue of not seeing the conversations. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+15%3A30%3A04+-0500&secure%5Bsession_id%5D=b0fd34db-058b-45ba-8a83-a2ca23d96c0f&secure%5Btoken%5D=8692cb94bb798e94b4a068ad9b2d5fdbab65d56460310b97751bbc59142d154a&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,932 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,292 reviews)