Sentiment des utilisateurs
Comment sont-ils déterminés ?
Ces informations, actuellement en version bêta, sont compilées à partir des avis des utilisateurs et regroupées pour afficher une vue d'ensemble du logiciel.
- LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
- Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
- Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
