The Top 20 Service Desk Software

Check out this list of the top Service Desk Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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ServiceNow IT Service Management

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

58%

Hospital & Health Care

17%

Computer Software

15%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.1

8.4

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 9.1

8.9

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Computer & Network Security

25%

Hospital & Health Care

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.1

9.2

Jira Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Computer Software

28%

Financial Services

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.1

9.1

Milvus TI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

74%

Computer Networking

10%

Accounting

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.1

9.3

Helpdesk 365

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

39%

Computer & Network Security

25%

Information Technology and Services

20%

Computer Software

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.1

8.6

Freshservice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Construction

15%

Computer Software

15%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.1

8.6

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.1

9.0

Autotask

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

64%

Computer & Network Security

29%

Computer Networking

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.4

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.1

7.8

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 9.1

7.9

Siit

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

29%

Human Resources

14%

Industrial Automation

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.1

9.9

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 9.1

9.8

Harmony

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

35%

Information Technology and Services

35%

Computer Software

20%

Health, Wellness and Fitness

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 9.1

9.6

#10

ClearFeed

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

19%

Marketing and Advertising

12%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 9.1

9.0

#11

SysAid

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Hospital & Health Care

25%

Financial Services

16%

Banking

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.1

9.1

#12

Proactivanet

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Pharmaceuticals

16%

Financial Services

16%

Banking

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.1

9.3

#13

Motadata ServiceOps

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Computer & Network Security

29%

Logistics and Supply Chain

29%

Manufacturing

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.2

9.8

Ease of Admin

Average: 9.1

9.7

#14

Alloy Navigator

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Computer & Network Security

14%

Mechanical or Industrial Engineering

14%

Utilities

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 9.1

8.6

#15

Wolken Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

40%

Banking

10%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.1

9.7

#16

Splashtop Remote Support

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

58%

Computer Software

15%

Computer & Network Security

15%

Non-Profit Organization Management

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 9.1

9.5

#17

Halp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

35%

Financial Services

13%

Entertainment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.1

9.5

#18

monday service

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

27%

Information Technology and Services

27%

Financial Services

23%

Manufacturing

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 9.1

9.1

#19

SolarWinds Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Hospital & Health Care

27%

Education Management

16%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.1

8.6

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 9.1

8.9

#20

Vivantio

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Outsourcing/Offshoring

29%

Telecommunications

17%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 9.1

8.9