The Top 20 Easiest To Use Service Desk Software

See the top Service Desk Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Milvus TI

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

45%

Mid Market

42%

Enterprise

13%

Atera

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

58%

Mid Market

32%

Enterprise

10%

Harmony

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

29%

Mid Market

55%

Enterprise

15%

Freshservice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

61%

Enterprise

21%

SysAid

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

11%

Mid Market

59%

Enterprise

30%

monday service

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

44%

Mid Market

41%

Enterprise

16%

ServiceNow IT Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

73%

Jira Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

38%

Splashtop Remote Support

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

#10

SolarWinds Service Desk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

24%

#11

Helpdesk 365

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

10%

Mid Market

76%

Enterprise

14%

#12

ClearFeed

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

34%

Mid Market

60%

Enterprise

#13

Autotask

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

7.6

Ease of Use

Average: 9.2

8.1

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

68%

Mid Market

28%

Enterprise

#14

Siit

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

55%

Mid Market

45%

#15

Alloy Navigator

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

60%

Mid Market

34%

Enterprise

#16

Proactivanet

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

34%

#17

Motadata ServiceOps

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

14%

Mid Market

68%

Enterprise

18%

#18

Halp

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

13%

Mid Market

83%

Enterprise

#19

Wolken Service Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

27%

Mid Market

60%

Enterprise

13%

#20

Kaseya VSA

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

52%

Mid Market

42%

Enterprise