monday service Reviews & Product Details

monday service is monday.com’s AI-powered enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform teams love. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline their workflows by automating ticket resolutions, service processes, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service teams to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling seamless collaboration across-teams and stakeholders. By connecting ticketing with projects, workflows, and stakeholders - service teams can resolve complex issues faster, get a 360 holistic view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization. With intuitive UI, unlimited flexibility, and quick implementation, monday service designed to drive full adoption and eliminate the need for costly developers, allowing teams to adapt the platform to evolving business needs and specific use cases effortlessly. Ideal for organizations aiming to formalize and scale their service management practices, monday service ensures smoother operations, improved efficiency, and increased satisfaction for both employees and customers. Key Features: • Seamless omnichannel integrations • AI-powered ticket triaging and routing • Workflow builder • Automation blocks • Customizable dashboards and reporting • Branded customer portals • AI copilot for service teams (coming soon) • Management of projects, problems, and incidents • Customizable forms