monday service Reviews & Product Details

One of the best things about it has been how easily it scaled with us. We started with only IT using it, then HR joined, and later customer support came on board as well. Because everything sits on the same platform, each step felt like a natural extension rather than a separate rollout. I can manage it all in one place without having to jump between different systems. Review collected by and hosted on G2.com.

As more teams started using it, we realized things needed more structure. It takes some ongoing effort to keep the boards and workflows organized, and without that discipline it can start to feel a little messy as time goes on. Review collected by and hosted on G2.com.

The AI features have turned out to be more useful than we expected. It suggests replies for common tickets and can even handle some of the simpler requests on its own, which takes a lot of repetitive work off the team’s plate. It’s been especially helpful during busy periods, when the same types of issues keep coming in again and again. Review collected by and hosted on G2.com.

The AI suggestions are generally good, but they aren’t always perfect. At times, we still need to tweak the responses before sending them out. It works well for standard queries, but it’s less reliable when the situation is more specific or complex. Review collected by and hosted on G2.com.

What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities.

The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. Review collected by and hosted on G2.com.

As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade.

Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. Review collected by and hosted on G2.com.

Monday service gives us clear, end-to-end visibility into every ticket and task across our support operations. It genuinely feels like a command center for our IT workflows, helping us stay on top of what’s happening at any moment. The automations keep requests moving through the system without the need for constant manual follow-ups, and the dashboards make it simple to spot where attention is needed and what should be prioritized next. Review collected by and hosted on G2.com.

Some of the more advanced automation rules took a bit of trial and error before we could finalize them. However, once everything was configured correctly, they’ve been very reliable and consistent. Review collected by and hosted on G2.com.

One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. Review collected by and hosted on G2.com.

There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. Review collected by and hosted on G2.com.

We’ve been using monday service for about eight months in our IT support team of around fifteen people, and it has genuinely changed the way we handle requests. The AI agent takes care of simple tickets almost instantly, which has noticeably reduced the number of repetitive tasks our agents deal with each day. Everything also connects smoothly with our other monday boards, so it’s easier to keep work organized and consistent across the team. Review collected by and hosted on G2.com.

Getting our workflows set up at the beginning took some trial and error. There are a lot of customization options, which I appreciate, but it also means it can take a while to figure out the structure that works best for your team. Review collected by and hosted on G2.com.

I appreciate how monday service keeps all incoming service requests organized in one place. It makes it straightforward to track each ticket from submission through resolution. Everyone involved can clearly see status updates and the full activity history, and that level of transparency helps our team stay aligned. Review collected by and hosted on G2.com.

The platform offers a lot of features, and it took our team a little time to figure out which ones were most relevant for us. Having some onboarding guides available early on would have been really helpful. Review collected by and hosted on G2.com.

We’ve been using monday service for about seven months now for our IT helpdesk, and it’s honestly been a big improvement. Tickets come in automatically from email and forms, so we’re no longer doing any manual tracking. The board view has been especially helpful—it gives a clear picture of what’s open and who’s working on what at a glance. Review collected by and hosted on G2.com.

At times, the board can feel a bit crowded, especially when the ticket volume is high. Review collected by and hosted on G2.com.

The best thing about Monday is that it is an "all-in-one" tool.

You can manage your process, keep your information well organized, and keep track of the activities that are constantly rolling.

I remember the phrase from the Person who trained me, she said: Monday.com will be your best friend during your shift, and so it was.

Monday.com is indeed my best working friend. I love it. It is so useful.

I use Monday.com every single day, and I would recommend this amazing tool to everyone.

One thing that I love is that it keeps your whole Team together. Review collected by and hosted on G2.com.

Nothing in particular.

Sometimes it can get kind of slow, but I wouldn't say it's Monday.com itself; sometimes it is related to the performance of the pc you are using.

And it is fair to say that, regarding the amount of data that Monday.com handles, I would say that we just need a little patience.

In reality, I don't dislike anything about Monday.com Review collected by and hosted on G2.com.

I like how Monday essentially functions like a spreadsheet, but it just doesn't feel as boring as one. It's much more engaging and interactive. I like how easy it is to organize information. Review collected by and hosted on G2.com.

My least favorite aspect is trying to view certain text boxes that were submitted from forms. If it's a large text box, the easiest way is to hover the pointer over it until the full text appears. However, when you double click the ticket to open up the full page the text box is not visible in a way that stays put when you move your mouse off. Review collected by and hosted on G2.com.