# Milvus TI Reviews **Vendor:** Milvus **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Milvus TI O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. ## Milvus TI Pros & Cons **What users like:** - Users praise the **efficient asset management** of Milvus TI, streamlining operations and automating ticket workflows effectively. (2 reviews) - Users value the **automation features** of Milvus TI, enhancing efficiency and streamlining operations effortlessly. (2 reviews) - Users commend the **efficiency** of Milvus TI, highlighting seamless ticket automation and streamlined operations for daily tasks. (2 reviews) - Users praise the **management efficiency** of Milvus TI, citing automated ticketing and streamlined operations as key benefits. (2 reviews) - Users commend the **WhatsApp integration** of Milvus TI for automating ticket creation and streamlining workflow effectively. (2 reviews) - Ticket Management (2 reviews) - Tracking Ease (2 reviews) - Comprehensive Features (1 reviews) - Users value the **easy-to-manage contact management system** in Milvus TI, enhancing flexibility and efficiency in operations. (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users experience **connection issues** with Milvus TI, especially on older hardware, affecting performance and reliability. (2 reviews) - Users experience **performance issues** with Milvus TI, especially on older hardware, leading to sluggish connections. (2 reviews) - Users find Milvus TI to be initially **complex** due to filter usage, but it proves powerful with effort. (1 reviews) - Users experience **latency issues** with Milvus TI on older hardware, leading to sluggish connections and performance problems. (1 reviews) - Users find the **learning curve steep** at first, but recognize Milvus as a powerful tool with persistence. (1 reviews) - Poor Performance (1 reviews) - Remote Access Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Reliability (1 reviews) ## Milvus TI Reviews ### 1. Strategic dashboards that elevate real-time support management **Rating:** 5.0/5.0 stars **Reviewed by:** Pytter S. | Coordenador de Infraestrutura de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Milvus TI?** Dashboards provide a strategic and accurate view of the team, allowing real-time monitoring of both daily tickets and chat support. This visibility significantly improves support management, facilitates decision-making, and contributes to greater productivity and operational control. **What do you dislike about Milvus TI?** Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. **What problems is Milvus TI solving and how is that benefiting you?** Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. ### 2. Intuitive system with complete inventory, service, and tickets, good cost-benefit **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel M. | Técnico em Informática Jr N1, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Milvus TI?** The system is extremely intuitive and easy to use, offering a practical and organized experience from the first access. It stands out for its excellent inventory features, equipment and device control, as well as an efficient monitoring system that delivers exactly what it promises. The ticket module is complete and very well structured, featuring advanced filters and different viewing modes, which facilitates the management of service requests. It also includes time tracking and SLA control, making monitoring more precise and professional. Another important differentiator is the integration with WhatsApp and Telegram, which expands the possibilities for service and communication with users. Additionally, the remote access feature for machines with the agent installed adds even more value to the solution. The inventory system deserves special mention: it is complete, organized, and simple to handle, even with advanced features like movement history and quick registration of new devices. The available filters make management even more practical and efficient. Finally, the system includes a scheduling feature that allows the manager to define activities and roles for each employee, with automatic notifications, ensuring better organization and tracking of tasks. **What do you dislike about Milvus TI?** The remote access module is performing below expectations, with noticeable slowness and recurring crashes. At times, the connection is even interrupted, which directly impacts the team's productivity. This type of instability is not observed when we use other dedicated remote access solutions, highlighting a clear opportunity for improvement, especially considering that ideally, support should be centralized within the platform itself. The mobile app also needs improvements. The usability is not as intuitive as the web version, making navigation more complex than it should be. Additionally, the responsiveness is not yet fully optimized, making it difficult to access certain features. Another relevant point is the updating of information: the app does not appear to synchronize in real-time, with delays in displaying recent changes, which can compromise agility in tracking demands. **What problems is Milvus TI solving and how is that benefiting you?** The platform stands out for efficiently solving various challenges related to IT management and operational organization. One of the main problems it solves is the lack of control over assets and service, offering a complete inventory system with movement history, advanced filters, and structured equipment registration, ensuring more organization and traceability. It also corrects disorganization in technical support by centralizing requests in a well-structured ticket module, with SLA control, time tracking, and different viewing modes. This provides greater control, agility, and transparency in service management. Another important point is the centralization of communication through integration with channels like WhatsApp and Telegram, avoiding information dispersion and improving workflow. Additionally, it contributes to more efficient team management with scheduling and task assignment functions. Overall, the platform solves problems related to lack of organization, control, service, and monitoring of IT operations, bringing more predictability, productivity, and standardization to internal processes. ### 3. Organization and total control in support: tickets, SLAs, and reports all in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Ranan S. | Gestor de Produto, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** What we like most about Milvus IT is the organization and control that the tool brought to our support department at Mirontec. We were able to centralize all the tickets, monitor SLA, client history, and team productivity in one place. The reports greatly facilitate management and decision-making. Additionally, their support is quick, attentive, and always willing to help when we need it. **What do you dislike about Milvus TI?** The mobile version could be more complete and offer more functionalities equivalent to the web version. For quick tracking on the phone, it can still evolve to become more practical and fluid. Overall, it does not compromise the use of the tool, but it would be a great point for improvement. **What problems is Milvus TI solving and how is that benefiting you?** Milvus IT helped us solve the lack of organization and visibility over support tickets. Before, it was more difficult to control deadlines, track history, and measure team performance. Today we have full control over SLA, volume of service, and productivity, which has increased internal efficiency and improved the quality of service provided to our customers. ### 4. Easy to use, well-organized tickets, and integration with WhatsApp that speeds up service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria V. | Técnico de suporte em TI, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Milvus TI?** What I like most about Milvus is the ease of use and the organization in ticket management. The platform allows you to easily track tickets that are being attended to, paused, or completed, which greatly helps in managing demands. Additionally, the integration with WhatsApp makes the service faster and significantly improves productivity on a daily basis. **What do you dislike about Milvus TI?** So far, I haven't found any negative points that impact its use. I believe that, like any system, there is always room for small improvements or new features, but overall the tool meets daily needs very well. **What problems is Milvus TI solving and how is that benefiting you?** Milvus solves the problem of lack of organization and control in customer service. Before, it was difficult to track the status of requests and centralize demands, especially those coming from WhatsApp. With the platform, I can manage all tickets in one place, monitor the progress of each service, and gain more agility in daily operations. This improves productivity, reduces rework, and makes customer service much more efficient. ### 5. Cutting-edge technology with human service: Milvus IT makes the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo S. | Analista de Sistemas Pl, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Milvus TI?** What I like most about Milvus TI is that they manage to combine cutting-edge technology with close and human service. The solutions they offer make day-to-day life much simpler and more efficient, and you can feel that there is a real concern to understand and solve each client's needs. For me, this combination of innovation and care is what makes all the difference. **What do you dislike about Milvus TI?** What I don't like about Milvus TI is that, being a company very focused on innovation and growth, sometimes some changes happen too quickly and this can create some difficulty in adaptation. I also think that, at times, internal communication could be clearer and more organized to avoid misunderstandings. But none of this overshadows the positive aspects; it's more about adjustments that can always improve. **What problems is Milvus TI solving and how is that benefiting you?** The problems that Milvus IT solves are mainly related to IT management and organization. Many companies struggle with disorganized tickets, lack of control over assets, and difficulty in tracking performance indicators. Milvus provides solutions that centralize all of this into a single platform, with automation and clear reports. This benefits me because I can achieve more efficiency in my daily routine, spend less time on repetitive tasks, and gain more visibility into what is happening. Additionally, communication becomes more fluid and processes are better structured, which helps in making quick and secure decisions. ### 6. Agile and highly configurable installation, with practical and didactic ticket opening **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo S. | Desenvolvedor Full Stack, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Milvus TI?** I really like the agile and extremely functional way of installing the client and configuring it in various ways. Whether through AD, executable, or integrating into our intranet, allowing employees to open tickets in various ways. Enabling the sending of evidence to assist when our team receives and processes the tickets. It is a very strong point and the didactic way of customizing the "mandatory" fields to facilitate the opening and tracking of the ticket, both by the technical team and the end employee. **What do you dislike about Milvus TI?** One point that I believe could be improved is the internet link monitoring part. Facilitating more detailed tracking of the dedicated links we have. **What problems is Milvus TI solving and how is that benefiting you?** To have a real view of the number of services we perform. What types, frequencies, points of attention, and areas for improvement that assist us in decision-making. (Knowing which equipment needs upgrades, the types of calls we can "anticipate" for future improvements). The comprehensive management of all the equipment we have in our park, the alerts (such as temperature, memory, etc.), which machines have our antivirus configured, which are not communicating. An extremely important view. ### 7. Milvus Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Marlen O. | Analista Pleno, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Milvus TI?** What I like most about Milvus IT I mainly like the centralization of service in one place, with the opening and tracking of tickets well organized by categories, priority, and status. The visibility of SLA and the complete history of service (interactions, attachments, and changes) are very helpful in daily operations because they provide traceability and reduce rework. The filters/searches and queue view facilitate prioritization and triage, and the dashboards/reports support the management of operations, allowing the identification of bottlenecks, volumes by type of demand, and recurring improvement points. Overall, the tool improves control, standardization of service, and communication between support, user, and management. **What do you dislike about Milvus TI?** Currently, the main area for improvement is the usability in some daily routines. In certain workflows, there are more clicks and steps than necessary (e.g., changing status/responsible party, recording interactions, and categorizing tickets), which impacts productivity when the volume is high. The search and filters could be more robust, with better indexing of history and attachments, as well as making it easier to locate by tags/keywords. It would also be interesting to have more batch actions and automations (rules by conditions, templates, and integrations) to reduce manual work. Finally, performance improvements in large lists and more configurable notifications would help reduce noise and maintain focus on the correct queue. **What problems is Milvus TI solving and how is that benefiting you?** I use Milvus TI as the central tool for managing support service and operations. It is used to record and track tickets from end to end (opening, triage, prioritization, execution, and closure), maintaining history, attachments, and traceability for auditing and process standardization. I also use it to organize queues by priority/SLA, direct requests to the correct responsible party, and ensure visibility of the status for the user and management. Additionally, it supports productivity analysis and continuous improvement through reports and metrics (volume by type of request, response times, and recurrences), reducing rework and improving operational control. ### 8. Robust and reliable IT management, with comprehensive management reports **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas D. | Analistade suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** Milvus stands out as a robust solution for IT management, going beyond simple ticket control. The platform centralizes important information in a single environment, facilitating the management of assets, users, and operational routines. Among its strengths are the detailed management reports, which aid in decision-making by presenting clear data on performance, service volume, SLA, and incident history. Organization by groups and access levels also contributes to more secure control, allowing each team to view only what is relevant to their function. Another differentiator is the standardization of processes, with well-structured records, complete service history, and the ability to track the progress of each request. This improves internal communication, reduces rework, and increases the predictability of operations. In daily use, the tool conveys reliability. Navigation is simple, information is well-distributed, and activity tracking becomes clearer, which helps the IT team keep the environment organized and with greater operational control. **What do you dislike about Milvus TI?** In the beginning, it may take some time to get to know all the available features, as the platform is quite comprehensive. **What problems is Milvus TI solving and how is that benefiting you?** Milvus helps solve problems such as lack of control over IT demands, difficulty in meeting deadlines and SLAs, disorganization in user support, and little visibility over assets and processes. The platform centralizes information, standardizes workflows, improves communication between teams, and allows for faster decision-making based on data and reports. This reduces rework, delays, and operational risks, increasing business efficiency and predictability. ### 9. Milvus Streamlines Support: Machine Control, SLA Management, and Helpful Assistance **Rating:** 4.0/5.0 stars **Reviewed by:** George A. | Analista de suporte de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** I am a Tier 1 support technician and we use Milvus on a daily basis. The system helps us in several ways: machine control, SLA management, first contact with clients, and every now and then we discover a new feature that is useful to us. Milvus technical support has also always assisted us well, within their possibilities and by clarifying our questions. **What do you dislike about Milvus TI?** My only caveat is the remote access tool, which at times isn’t effective and can be unreliable. **What problems is Milvus TI solving and how is that benefiting you?** I am a Tier 1 support technician and we use Milvus on a daily basis. The system helps us in several ways: machine control, SLA management, first contact with clients, and every now and then we discover a new feature that is useful to us. Milvus technical support has also always assisted us well, within their possibilities and by clarifying our questions. The only caveat is the remote access tool, which at times is not effective. Even so, the tool remains powerful and is the main connection between technician and client here at the company. ### 10. Transformation in ticket management and unified communication **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus V. | Diretor Técnico e Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Milvus TI?** We use Milvus at Solupt and the experience is excellent. The IT-focused version delivers exactly what an MSP needs to manage inventory and tickets. Additionally, the WhatsApp functionality within the platform solved a critical communication problem we had. Now, everything is centralized: the ticket, the chat, and the resolution. I strongly recommend it for anyone who wants to professionalize the delivery of technology services. **What do you dislike about Milvus TI?** Missing password vault extension for browsers. **What problems is Milvus TI solving and how is that benefiting you?** Managing an IT company requires total control, and Milvus provides us with that. Here at Solupt, we do not compromise on the IT version of the system to organize our workflow. The 'trick' was integrating WhatsApp with Milvus; this humanized our support and sped up the resolution of tickets. It's gratifying to see the team focused on a single screen, without distractions and with complete traceability. An indispensable tool for our growth! ### 11. Your daily work partner for achieving clearly noticeable results. **Rating:** 5.0/5.0 stars **Reviewed by:** Giovani M. | Processador de Dados / Técnico de Informática com foco em suporte ao usuário final, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** Operating in an IT company that provides services to multiple clients, Milvus makes day-to-day activities much simpler and more efficient. The platform centralizes the control of tickets, remote access to equipment for error correction, and analysis of problems reported by users, in addition to integrating services with Meta. With everything gathered in a single environment, our team can organize better, set and track goals, share knowledge, optimize service, and deliver more value to clients. Milvus transforms operational management into an agile, integrated, and intelligent process. **What do you dislike about Milvus TI?** So far, I am unaware of any aspect that displeases me about the service provided; if there is ever a reason, I will share it. **What problems is Milvus TI solving and how is that benefiting you?** The tool organizes service, helps prioritize demands, reduces problem resolution time, and prevents information loss. The history of tickets and knowledge sharing make support more agile and less dependent on specific individuals. ### 12. Intuitive All-in-One platform that automates inventory and organizes projects and tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro C. | Analista de Suporte, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** Usability is the highlight: the interface is modern, user-friendly, and very intuitive, which facilitates team training. The great differentiator is being an 'All-in-One' platform. The Intelligent Inventory automates hardware and software asset management accurately. The Projects module (with Kanban and Gantt views) integrated with tickets greatly aids in organizing complex demands. Additionally, the Network Scanner function is excellent for automatic device discovery and vulnerability management, saving a lot of manual time. **What do you dislike about Milvus TI?** Although it is intuitive, the number of features can create an initial learning curve in setting up more complex custom reports. In some specific cases, implementing the monitoring agent on machines with very restrictive security policies (firewall/antivirus) required some additional manual adjustments. **What problems is Milvus TI solving and how is that benefiting you?** The main problem solved was the decentralization and lack of visibility of our infrastructure. Before, we spent a lot of time trying to manually track assets or managing demands in separate tools. Milvus solved this by unifying everything. The direct benefit is the gain in productivity: with the Network Scan and automated Inventory, we have full control of the machine park in real-time, and the integrated Project management ensures that no important task is forgotten, all in an interface that the team loves to use. ### 13. Good omnichannel solution, but with an opportunity to improve the interface **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael A. | Assistente de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** Milvus stands out for its well-integrated omnichannel approach, allowing the management of WhatsApp, phone, chat, email, and other channels in a single environment. The features of tickets, SLA, and internal indicators are very useful for operational control and team management. The ability to assign service requests and create workflows increases productivity. **What do you dislike about Milvus TI?** Navigation in the device interface could be simpler and better organized. On some screens, there is an excess of information and certain data are not very clear, which ends up making usage confusing, especially for those who frequently manage integrations and devices. **What problems is Milvus TI solving and how is that benefiting you?** My experience with Milvus has been positive from a functional standpoint. The platform effectively meets omnichannel needs, with good organization by tickets and SLA control, which contributes to the team's productivity on a daily basis. Nevertheless, the usability of some screens — especially those related to devices — could be improved to make navigation smoother and usage more efficient. ### 14. Milvus centralizes operations and streamlines IT management with automation and remote access **Rating:** 5.0/5.0 stars **Reviewed by:** Mateus B. | Analista de infraestrutura, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Milvus TI?** What pleases me most about Milvus is the centralization of operations. The ease of use of the interface allows the team to monitor multiple assets in real-time without complexity. The inventory automation features and integrated remote access save precious time, making IT management much more proactive than reactive. **What do you dislike about Milvus TI?** The initial learning curve for setting up all the custom alerts can be a bit detailed, but nothing that customer support and documentation can't quickly resolve. I would like to see even more native integrations with third-party tools in the future. **What problems is Milvus TI solving and how is that benefiting you?** Milvus solved our problem of lack of visibility over the clients' technology infrastructure. With RMM, we can anticipate hardware and software failures even before the client notices. This increased our operational efficiency and significantly improved the satisfaction of our end users through more agile support. ### 15. Outstanding Automation and Performance Tracking for IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Igor G. | Técnico de Informática Júnior, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I rely on the scheduled tickets to ensure daily backup checks are never missed. Also, the hardware inventory and remote access tools are very efficient for daily operations. **What do you dislike about Milvus TI?** The remote access agent can be a bit heavy on very old hardware. In legacy machines, the connection sometimes feels sluggish, which could be optimized for better performance on low-end devices. **What problems is Milvus TI solving and how is that benefiting you?** It solves the issue of tracking productivity. The detailed reports on tickets closed and hours worked provide clear data for my company, allowing them to award performance-based bonuses fairly. It gives me great visibility and growth opportunities as a junior technician. ### 16. Milvus: Robust, User-Friendly Automation and Seamless Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo E. | Programador RPA, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp to open automatic tickets through their own chatbot API called InterACTI. Besides giving us flexibility, we can track tickets in real time. Milvus has an easily manageable password vault and extremely efficient account and inventory control in a secure environment. We use Milvus for practically everything here. **What do you dislike about Milvus TI?** If you're not familiar with using filters, Milvus might initially appear somewhat complex. However, with a bit of effort, you'll find that it's a powerful and robust management tool. **What problems is Milvus TI solving and how is that benefiting you?** At our company, Milvus has become an essential tool that we rely on for nearly every aspect of our operations. It has addressed all of our challenges related to management, automation, ticketing, password handling, and registration, as well as many other issues that technology companies often encounter. ### 17. Milvus, the platform your client needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Everton S. | Especialista em suporte de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** The dashboard platform is very well structured, which makes it much easier to quickly understand the client's needs and urgency. Very good. **What do you dislike about Milvus TI?** The smartphone app is still quite limited for the customer to be able to open tickets without needing to send an email or use a notebook. Additionally, there are customers who own more than one company, which makes it difficult to switch between them when using the web version on a smartphone. A dedicated app that allows the customer to open tickets easily would be an excellent improvement. **What problems is Milvus TI solving and how is that benefiting you?** The application is excellent for generating reports on employees and the services provided by each one. Additionally, it includes various additional tools, not just being a simple platform, but a complete system with multiple functionalities and integrations. ### 18. evaluation inventory milvus **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Analista de suporte, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Milvus TI?** I have been using Milvus for inventory management and support and I am very satisfied with the tool's efficiency! The inventory dashboard is clearly organized, intuitive, and visually very useful, allowing us to track all IT assets of our operation quickly and practically. The platform unifies device management, tickets, and indicators in one place, making decision-making easier and greatly increasing our productivity. The reports and metrics help monitor team performance and also ensure greater control of SLAs and response times. The interface is easy to use and has added significant value to our workflow. I strongly recommend Milvus to anyone looking for a complete IT management and technical support solution with intelligent dashboards and automated inventory control! **What do you dislike about Milvus TI?** the research system that could be further developed **What problems is Milvus TI solving and how is that benefiting you?** This is benefiting me with the ticketing and inventory system ### 19. Milvus: efficient and scalable tool for help desk and ticket management **Rating:** 5.0/5.0 stars **Reviewed by:** Caio F. | Estagiário de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Milvus TI?** Milvus is an efficient and very useful tool, especially for help desk demands and ticket management; furthermore, it is scalable and highly applicable in projects, planning, and demand management, featuring comprehensive and useful tools for documentation. **What do you dislike about Milvus TI?** In my view, although Milvus is efficient, it can present some initial complexity in configuration and administration, requiring more time for learning and organizing the environment to function in a truly optimized way. **What problems is Milvus TI solving and how is that benefiting you?** Overall, my experience with Milvus has been positive, mainly because it has helped me a lot in managing demands, including with SLA alerts that facilitate deadline tracking. The convenience of access through the browser and the phone app brings more agility to daily tasks, allowing for consulting and updating tickets from anywhere, which greatly improves the organization and control of activities. ### 20. Milvus: a complete platform with AI that streamlines and modernizes service **Rating:** 5.0/5.0 stars **Reviewed by:** Willian G. | Preparador de dados, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** I had a very positive experience using Milvus. The platform is very comprehensive and brings together various communication channels in one place, which greatly facilitates organization and communication with customers. I especially liked the automation proposal and the use of artificial intelligence to make support more agile and productive. In my perception, it is a modern and practical solution for companies that want to improve their processes and offer more efficient service. **What do you dislike about Milvus TI?** What I liked least is that, being a very comprehensive platform with many features, it can take some time to become familiar with all the functionalities. Since the system brings together various communication channels, automations, and reports in one place, the learning curve can be a bit steeper at the beginning, especially for teams that are not yet using this type of tool. **What problems is Milvus TI solving and how is that benefiting you?** The management of user support services. ### 21. Easy to use, with many features and a very practical deployment setup **Rating:** 4.5/5.0 stars **Reviewed by:** Thiago L. | Innovation and IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** The ease of use of the application is quite interesting, in addition to the various features it has. Additionally, the configuration process for deployment has become quite practical and easy, which is a very positive point. **What do you dislike about Milvus TI?** I believe what needs improvement is the customization of reports and some graphs that are quite rigid. There should be, within the system, a more practical way to customize these dashboards and reports. Additionally, the visualization cards for the user who opens the ticket should more explicitly contain the response and resolution deadlines. They get lost regarding the dates (or days) and end up calling support to understand the situation. **What problems is Milvus TI solving and how is that benefiting you?** Call Management. Remote support Equipment inventory IT asset status ### 22. Milvus is TOP, I recommend it! **Rating:** 5.0/5.0 stars **Reviewed by:** João Pedro R. | Suporte Técnico N1 Júnior, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Milvus TI?** I really liked the alert functions for chats and the other features. I also really enjoyed the Token update: instead of just logging the user out, now you offer the option to renew it with just one click. **What do you dislike about Milvus TI?** I didn't really like the situation where, when opening more than one tab to check a chat or ticket, the data ends up becoming unsynchronized and, on some occasions, the update takes quite a while to happen. **What problems is Milvus TI solving and how is that benefiting you?** I am a new user with the Milvus system. Despite having used it for just under a month, I am adapting very easily. I managed to learn everything I needed to perform interactions, open tickets, and list tickets to check in just 2 days or less. ### 23. Complete collection of device information and excellent management of links and passwords **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus H. | Sistema Protheus Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Milvus TI?** The thing I liked the most was that it can capture all the information from the user's device and the part that can manage links and passwords on computers. **What do you dislike about Milvus TI?** I don't really like remote access; the image quality is a bit poor, and I didn't like that when exporting the inventory of each device to Excel, it creates a separate spreadsheet for each. It would be better to create just one spreadsheet with all the devices, and it doesn't export unknown devices to get more information. **What problems is Milvus TI solving and how is that benefiting you?** Remote access and viewing of the user's machine information, in addition to resources for inventory and ticket creation, all in one place. ### 24. Efficient ticket management and IT control that optimizes our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Vitor O. | Supervisor de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** The ticket management system is extremely efficient and has optimized our response time. Additionally, the control of IT equipment integrated into the system has greatly facilitated our internal organization. **What do you dislike about Milvus TI?** We feel that the tool falls short in the project management area, which could be more robust. Additionally, we miss integrations with AI to automate tasks or generate insights, something that would add a lot of value nowadays. **What problems is Milvus TI solving and how is that benefiting you?** The tool allows us to have a clear view of productivity and, most importantly, helps to measure where the most recurring problems are occurring. With this data, we can act more strategically on the root cause of the failures. It has been a right-hand in our management. ### 25. Milvus IT: organization and efficiency with more agile SLA management **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella A. | Trainee em Controladoria, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** What I like most about Milvus IT is the organization and efficiency that the platform provides. The features are intuitive, well-structured, and facilitate the management of IT demands, ensuring more control, agility in service, and better monitoring of SLAs. **What do you dislike about Milvus TI?** So far, I have not identified any significant negative points in Milvus TI. The platform meets the needs well and performs well in daily use. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI solves problems related to the disorganization of demands, lack of control over tickets, and difficulty in tracking deadlines and SLAs. With the platform, processes have become more structured, there is greater visibility of requests, and more agility in service, which improves the efficiency and quality of support. ### 26. Complete IT asset management with remote HelpDesk, alerts, and secure password vault **Rating:** 4.5/5.0 stars **Reviewed by:** Maicon E. | Gerente de Operações de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Milvus TI?** Complete management of companies' IT assets, with password management, HelpDesk with remote access, link monitoring and alerts, with the possibility of automating ticket creation according to alerts. Password vault and MFA for operators, maintaining security in access. **What do you dislike about Milvus TI?** Mobile device management does not provide the information, I understand there is a limitation with the variety of operating systems and device models. Access audit to the password vault is not available, something I believe is crucial for data security. **What problems is Milvus TI solving and how is that benefiting you?** Management of multiple clients and operators, with complete reports for presentation to clients. ### 27. Various functions that keep the service organized **Rating:** 5.0/5.0 stars **Reviewed by:** Rubens S. | Assistente de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Milvus TI?** I like how the service has various functions to keep organization on track. I particularly highlight its generated charts and tables, as they help us analyze our team's performance. In short, it provides us with a range of tools to facilitate our daily activities, which encourages constant improvement in our service. I recommend it! **What do you dislike about Milvus TI?** So far, I haven't found any very relevant point that could be a criticism, but I would say that the interface could be more simplified and intuitive, without so many repetitions. **What problems is Milvus TI solving and how is that benefiting you?** We use Milvus as a way to communicate with the issues of our employees. It helps us handle requests and support for our Company's staff. ### 28. Milvus centralizes requests and organizes the routine efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando P. | Analista de infraestrutura SR II, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Milvus TI?** In day-to-day operations, Milvus effectively meets operational needs by centralizing requests and facilitating the tracking, history, and organization of demands. The tool contributes to routine management and prioritization of services, although extracting management information requires more attention when using the reports. Nevertheless, it is a functional and useful system to support both operations and basic performance analyses. **What do you dislike about Milvus TI?** Limitations in the APIs and reports, which could be more flexible and comprehensive for management analyses. **What problems is Milvus TI solving and how is that benefiting you?** In day-to-day operations, Milvus effectively meets operational needs by centralizing requests and facilitating tracking, history, and organization of demands. The tool contributes to routine management and prioritization of services, although extracting management information requires more attention when using the reports. Nevertheless, it is a functional and useful system to support both operations and basic performance analyses. ### 29. Organization of tickets and centralized history: agile and reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelly I. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** What I liked most about Milvus was the organization of the tickets and the ease of tracking the entire service history in one place. The status visualization is clear, which helps to quickly understand at what stage the ticket is, without the need to keep asking or searching for information through other channels. I also liked the centralization of communication, which avoids noise and information loss, as well as making it easier to track deadlines and responses from the IT team. This makes the process more agile, organized, and reliable on a daily basis. **What do you dislike about Milvus TI?** There is nothing I didn't like about Milvus. The system serves me well on a daily basis, works as expected, and I have never had any issues that hindered its use. For my routine, it fulfills what it proposes and meets my needs in IT support ticket handling. **What problems is Milvus TI solving and how is that benefiting you?** My overall experience with Milvus has been positive. The system is easy to use, greatly aids in organizing IT tickets, and facilitates tracking the service. I can clearly see the status, history, and responses, which makes the process more practical on a daily basis. Overall, Milvus meets my needs well and contributes to a more organized and efficient service flow. ### 30. Milvus ITSM: Complete Evaluation – Potentials and Opportunities for Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Jose Carlos R. | Diretor de operações, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** Task management – centralize, prioritize, and distribute support demands. Time tracking – allows recording the time spent by each employee, facilitating productivity control and cost analysis. Trigger automation – reduces manual effort by executing automatic actions (e.g., status change or notification) based on defined rules. Integrated knowledge base – provides articles, procedures, and recurring solutions, speeding up ticket resolution. Customizable fields – adapts the ticket form to the specific needs of the team or business. Service catalog – clearly presents the services offered, allowing users to request what they need. Ticket review – ensures requests are reviewed before closure, preventing errors. SLA – defines and monitors service level agreements, ensuring deadlines and quality. Satisfaction survey – collects user feedback at the end of each service, enabling continuous improvements. Reports and intuitive dashboard – offers quick visualizations of key metrics (average response time, ticket volume, etc.). Access segmentation by specialist team – controls who can view or edit information, increasing security and organization. Response templates – standardizes communications, saving time on responses to recurring tickets. **What do you dislike about Milvus TI?** Inadequate or absent Chat GPT – the AI functionality for support does not work well or is unavailable, limiting the automation of responses. Limited service catalog in the mobile app – the mobile version offers few viewing and selection options, making it difficult to use in the field. Restricted updates and ticket closures in the mobile app – the inability to fully modify or close tickets hinders the efficiency of technicians working outside the office. Weak remote connection – the remote access feature to devices frequently fails, reducing the capacity for remote support. Mobile app needs various improvements – there is a need to enhance the interface, stability, functionalities, and integration with other areas of the platform. These points can serve as a basis for prioritizing development demands for Milvus, focusing on improving the mobile experience, support AI, and the reliability of the remote connection. **What problems is Milvus TI solving and how is that benefiting you?** Milvus is the ITSM platform adopted by your IT support team, which centralizes ticket management and offers advanced features to improve operational efficiency. Among the main benefits are structured task management, precise time tracking, trigger automation, an integrated knowledge base, and customizable fields that adapt forms to the team's needs. The service catalog facilitates demand requests, while ticket review, SLA agreements, and satisfaction surveys ensure quality and control in service. Intuitive reports and dashboards allow monitoring of key metrics, and access segmentation by specialists ensures security and organization. Response templates standardize communication and speed up the closure of recurring tickets. Despite these strengths, some areas need improvement: the Chat GPT-based assistant performs unsatisfactorily or is absent; the service catalog, ticket updating, and closure in the mobile version are limited; the remote connection functionality often fails; and the mobile app requires improvements in interface, stability, and overall integration. Addressing these issues will further increase the productivity and user experience of Milvus. ### 31. Omnichannel, real-time dashboards, and OneClick tickets! Every detail makes a difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Renan S. | Analista de Dados III, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** - The main point is real-time visibility and data management: dashboards, reports, and real-time operation view (who attended, response time, reasons for contact, etc.) - Omnichannel system (phone, WhatsApp, chat, email, form) in a single system. This is really great! - Proprietary chatbot integrated into the ticket flow. - OneClick ticket opening directly from the client's desktop, easy and fast! Here, time really matters! **What do you dislike about Milvus TI?** A relatively new platform in the market, but with super efficient support and growing more and more! **What problems is Milvus TI solving and how is that benefiting you?** We use Milvus in the daily operations of G-infoWork and the experience has been excellent. The platform is comprehensive, intuitive, and greatly facilitates the management of service calls, from start to finish, with numerous types of dashboards. The system is very promising, has a very pleasant, organized, and easy-to-use interface. For us, it stood out by combining intelligent ticket control, device monitoring, remote management of client machines, management of our projects, and integration with Artificial Intelligence in the chatbot, which has greatly optimized our services, something that made a difference compared to other market solutions. Another point that made us certain that the platform is ideal for us who work with IT is the support from Milvus, which is efficient and always helpful, demonstrating to be a company that is growing more and more and constantly investing in improvements. Therefore, we recommend Milvus to all our clients. G-infoWork uses Milvus!! ### 32. API token and integrations that automate tickets with fluidity and stability **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe A. | Analista de suporte técnico Junior, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** Milvus still has areas to improve in customer experience/accessibility, but recently I explored a feature that I believe is underrated: the API Token. Using the provided documentation, I was able to integrate automation tools (like n8n) to open and list tickets directly via WhatsApp. I was surprised by the fluidity and stability of this integration. Another point that greatly optimized my workflow was the native integration with our Cybersecurity tool: now, any anomaly notification on the machines automatically generates a ticket in Milvus. **What do you dislike about Milvus TI?** I would like to suggest some improvements in the native integration of Milvus with WhatsApp, based on our usage experience: Shared Chat Visibility (Permissions): Currently, an operator cannot view the interactions of other members of the same team. This creates an operational risk: if a technician becomes ill or unavailable, we cannot continue the service for that specific client. Current scenario: Only an administrator can intervene (by deleting the chat), which is not practical. Suggestion: Allow supervisors or members of the same team to view/assume active chats. Automatic Message Customization: When starting the service, the system sends a fixed message: "Option selected: default queue". Currently, it is not possible to edit or disable this sending. Suggestion: Allow editing of the text or add an option ("flag") to disable this automatic response, making the service more fluid and humanized. **What problems is Milvus TI solving and how is that benefiting you?** Milvus solves the problem of manual and repetitive tasks in client monitoring. The biggest benefit for me is the ability to automate via API and integrations: today, I don't need to manually monitor security dashboards all the time. If an anomaly occurs (via integration with Acronis) or a specific demand arises (via automation with n8n), the ticket is opened automatically. This has transformed my support from 'reactive' to 'proactive', saving time and ensuring a quick response. ### 33. Impressive performance and scalability in Milvus **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago R. | Técnico de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** What caught my attention the most about Milvus is its performance and scalability. It handles large volumes of vectors very well, maintaining fast searches even in heavier scenarios. **What do you dislike about Milvus TI?** He is very good, but it's not so easy to start. The initial setup can be a bit confusing and requires some technical knowledge. For those starting with vector databases, the learning curve is steeper, with many concepts to understand. I also felt the lack of something simpler to monitor and solve problems on a daily basis. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI helps us mainly to organize and centralize customer service, facilitating the control of tickets, priorities, and customer history. With this, we gain more visibility over what is happening in support and can respond more quickly to demands. ### 34. Impeccable UX: modern, clean, and intuitive layout for technicians and managers **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo O. | Analista de infraestrutura de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** The main highlight is, without a doubt, the User Experience. The layout is clean, modern, and the environment is extremely intuitive and self-explanatory. The tool manages to deliver complex functionalities without cluttering the screen, which facilitates daily navigation for both technicians and managers. **What do you dislike about Milvus TI?** The functionality of the SNMP agent still has room for maturation. Although functional, there is a need for deeper exploration or more granular configurations to ensure more robust network monitoring and inventory, comparable to dedicated monitoring tools. **What problems is Milvus TI solving and how is that benefiting you?** We use Milvus to centralize asset control and ticket management for various areas of the company, not just IT. The overall experience is very positive: the platform's fluidity allows new employees to onboard and start using the system with almost immediate efficiency, drastically reducing the learning curve and training time. ### 35. Milvus - Complete IT Management and Help Desk Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando B. | Gerente de TI, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** Ease of use of the system and intuitiveness are strong points for team and client management and adherence. Constant updates and an active support team ensure the smooth use of the system and its resources. We are satisfied with the platform! We use it daily in our work as it is an essential tool for our tasks... and also the ease of integration and implementation of the tool since it was our first robust customer service tool! **What do you dislike about Milvus TI?** At the moment, we have no negative points to declare. **What problems is Milvus TI solving and how is that benefiting you?** It solved the problems we had for organizing services, general technology management. ### 36. Milvus IT: Efficient Help Desk for technical support and incident resolution **Rating:** 4.5/5.0 stars **Reviewed by:** Luis H. | Analista de Suporte, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** I primarily use Milvus TI as a Help Desk service, with the aim of managing and providing technical support to users, resolving daily incidents, and ensuring the proper functioning of systems. **What do you dislike about Milvus TI?** What I didn't like were some updates; previously, Milvus was much more intuitive, and its new look made it a bit difficult for me to adapt to the new appearance and settings. Other than that, I have nothing to complain about. **What problems is Milvus TI solving and how is that benefiting you?** Facilitate the management and resolution of daily Help Desk issues, making the routine more organized, practical, and easy to follow. ### 37. Excellent Tool, Agile Support, and Features that Facilitate Daily Life **Rating:** 5.0/5.0 stars **Reviewed by:** henry . | analista de suporte ti junior, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Excellent tool! Easy to navigate, reliable, and with features that are very helpful in daily life. Additionally, the support is quick and attentive, always ready to help. A great end-to-end experience. **What do you dislike about Milvus TI?** Overall, my experience has been very good. One point that could be improved is that the tickets only update automatically every 5 minutes, even with the refresh button active. It would be great to have an option for more frequent updates or real-time updates. **What problems is Milvus TI solving and how is that benefiting you?** Excellent tool! Easy to navigate, reliable, and with features that are very helpful in daily life. Additionally, the support is quick and attentive, always ready to help. A great end-to-end experience. ### 38. Milvus: high performance and reliability in customer service and technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Renato I. | Coordenador de Manutenção, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** Milvus has proven to be an extremely reliable tool for our operations, especially in customer service and technical support. The platform offers high performance, allowing information to be located quickly and accurately — something essential for reducing response time in the help desk. Additionally, the solution is stable, easy to integrate, and has clear documentation, which greatly speeds up the process of implementing adjustments or resolving incidents. **What do you dislike about Milvus TI?** Two-factor authentication feature at the time of settings, but I understand it is for security reasons. **What problems is Milvus TI solving and how is that benefiting you?** SLA tracking issues Requests for specialist teams Automations through triggers ### 39. Milvus IT: easy to use, organized, and practical for everyday use **Rating:** 5.0/5.0 stars **Reviewed by:** Jean F. | suporte TI Remoto, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** What I like most about Milvus IT is the ease of use. The platform is well-organized, practical, and helps manage everything simply, without complications in daily life. **What do you dislike about Milvus TI?** At the moment, there is nothing specific that I dislike. The tool meets the needs well and functions stably on a daily basis. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI primarily solves organization and control issues in service management. It centralizes requests, helps define priorities, track deadlines, and improve communication, which ultimately makes the work more agile, organized, and free of rework. ### 40. More organized, professional, and scalable IT management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo P. | Analista de logística, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** What caught my attention the most was the centralization of IT operations on a single platform. Monitoring, inventory, ticket management, and remote access working in an integrated manner greatly facilitate daily operations. The standardization that the system provides elevates the level of service offered and conveys more professionalism to the client. **What do you dislike about Milvus TI?** Like any robust platform, there is an initial learning curve to fully explore 100% of the features. Some configurations require time for complete understanding, especially in the area of SLA and more advanced customizations. **What problems is Milvus TI solving and how is that benefiting you?** The tool offers a clear and centralized view of the technology park, allowing continuous monitoring, detailed inventory, call organization, and secure remote access. This significantly elevates the level of control, standardization, and security of the environment. ### 41. Robust, easy to use, and agile: ITSM that exceeded our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Jose A. | Especialista em TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** After the period of use and analysis of the ITSM software, we would like to record that the solution fully met our expectations. The platform demonstrated robustness, ease of use, and adherence to the expected operational requirements, significantly contributing to the improvement of our IT service management processes. We also highlight the efficiency of the available features, the good navigation experience, and the system's ability to support our demands in an agile and reliable manner. **What do you dislike about Milvus TI?** I have not yet identified any negative points **What problems is Milvus TI solving and how is that benefiting you?** Management of demands, requests, and incidents (ITSM) ### 42. Milvus surprises: fast remote access, on-screen edits, and excellent dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** João S. | Técnico de Suporte, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** I have worked with some other systems before, but Milvus surprised me a lot, being able to access the device remotely quickly and easily, make edits on the device directly on the screen, excellent panel and easy visualization. **What do you dislike about Milvus TI?** I still haven't been able to find any weaknesses in the 3 months I've been using it. I'm part of a 24/7 support team and haven't had any issues yet. **What problems is Milvus TI solving and how is that benefiting you?** We need to supervise 455 computers, and the ease with notifications, tickets, and remote access that Milvus provides is excellent. ### 43. Milvus: modern and intuitive interface, with a comfortable dark mode **Rating:** 4.0/5.0 stars **Reviewed by:** Emilly d. | Social Media & Conteúdo Digital – Voluntária, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** I really like the usability of Milvus. The interface is beautiful, modern, and very intuitive, which greatly facilitates daily use. I also really like the dark mode, which makes the experience more comfortable, especially for those who use the system for many hours. **What do you dislike about Milvus TI?** Overall, Milvus meets daily needs very well. Like any system, there are always opportunities for evolution and specific improvements, but nothing that negatively impacts the use or overall experience. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI solves the difficulty of organizing and tracking support tickets in a centralized manner. With it, I can have more control over the support services, SLA deadlines, and ticket history, which brings more organization, agility, and clarity to daily operations. ### 44. Milvus: intuitive navigation and easy to use, no training required **Rating:** 5.0/5.0 stars **Reviewed by:** Luis F. | Analista de Suporte Sênior, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Milvus TI?** The navigation and operation of the system are extremely easy and intuitive, allowing the user to understand and use the functionalities quickly, without the need for complex training or advanced technical knowledge. **What do you dislike about Milvus TI?** There are no significant negative points to highlight in the use of Milvus. The tool proved to be quite stable, efficient, and well-structured, making it difficult to identify anything that truly displeases or compromises the user experience during the evaluation. **What problems is Milvus TI solving and how is that benefiting you?** Control and handling of tickets, control and monitoring of assets. ### 45. Support Tool Evaluation. **Rating:** 4.5/5.0 stars **Reviewed by:** Brunno V. | Estágiario de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** Milvus is an excellent tool. After understanding the structure, it becomes clear how organized it is. Intuitive interface, fluid system, and full of useful features. **What do you dislike about Milvus TI?** The platform is not very intuitive initially. It requires a certain level of technical knowledge and dedicated training for a full understanding of the tools. **What problems is Milvus TI solving and how is that benefiting you?** Resolve the lack of centralization in the management of IT tickets and assets. The benefit is having full control of the workflow in an organized and fluid platform, optimizing the technical team's time. ### 46. Centralize requests and ensure that nothing goes unanswered **Rating:** 4.5/5.0 stars **Reviewed by:** João Vítor d. | Analista de Suporte II, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** Centralize all requests in one place, preventing demands from getting lost in emails, messages, or random notes, and ensure that nothing goes unanswered. **What do you dislike about Milvus TI?** After updates, it usually causes many problems, they should test more **What problems is Milvus TI solving and how is that benefiting you?** Each service record is registered with a complete history: what was done, configurations changed, solutions applied, and relevant observations — all linked to the machine or user attended. This creates an accessible knowledge base and prevents rework. ### 47. Easy to Use, But Can Still Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Kauê R. | Analista de Sistemas Pleno, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Intuitive and easy-to-use interface. **What do you dislike about Milvus TI?** Some steps can be time-consuming or repetitive. Lack of greater customization of criteria according to the profile or area. Navigation that can be optimized in certain flows. Little room for more detailed qualitative feedback. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI solves the problem of lack of standardization and visibility in performance evaluation processes. With the tool, it becomes easier to structure feedback, monitor individual progress, and align expectations between employees and leadership, which benefits me by making the criteria clearer, organizing my professional development, and facilitating more objective conversations about performance and goals. ### 48. Great management system with integrations and customizable dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus S. | Administrador de redes, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Milvus TI?** Great system for internal management or for service providers, with the possibility of contract control, the tool allows for device park management, client-opened tickets via web platform, email, and WhatsApp, intelligent and customizable dashboard, integration with many tools, etc. **What do you dislike about Milvus TI?** Client being caught as a false positive. **What problems is Milvus TI solving and how is that benefiting you?** Strategic management, enabling the understanding of what causes the most problems within the processes, allowing the problem to be addressed at its root. ### 49. Milvus IT: organized tickets, integrated automations and inventory that streamline the help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo S. | Técnico de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** What I like most about Milvus IT is the organization of the tickets, the ease of use, and the integration with the asset inventory, which speeds up the service. Additionally, the automations and centralized view greatly aid in the productivity of the help desk. **What do you dislike about Milvus TI?** I don't have any significant negative points at the moment. Like any tool, there is always room for small improvements, but Milvus TI meets the daily needs of the help desk very well. **What problems is Milvus TI solving and how is that benefiting you?** Milvus IT solves problems of organization and tracking of tickets, in addition to managing the IT asset inventory. This benefits me by speeding up service, ensuring control over requests, and facilitating the prioritization of help desk tasks. ### 50. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro S. | Analista de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Milvus TI?** Very satisfied in the overall context. What we need to do, such as mapping the client's network and other points, has helped us a lot. **What do you dislike about Milvus TI?** Sometimes there is a bit of lag when accessing the system. It makes access difficult, but we manage to resolve it by calling support. **What problems is Milvus TI solving and how is that benefiting you?** Great for managing tickets, especially when we have the full team. Our clients have also praised the platform a lot. - [View Milvus TI pricing details and edition comparison](https://www.g2.com/products/milvus-ti/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+04%3A39%3A57+-0500&secure%5Bsession_id%5D=e7701c2d-815d-42f7-b8af-02e88f36f3ab&secure%5Btoken%5D=39c8fc1f7c4a3ef077d7fefdbcd4dab4dd91418815cb6b7c9858ef36c3449afa&format=llm_user) ## Milvus TI Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [bling.com.br](https://www.g2.com/products/bling-com-br/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Html-Email](https://www.g2.com/products/html-email/reviews) - [KanBo](https://www.g2.com/products/kanbo/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) ## Milvus TI Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Milvus TI Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,258 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,108 reviews) - [Action1](https://www.g2.com/products/action1/reviews) - 4.9/5.0 (1,021 reviews)