Milvus TI Reviews & Product Details

Dashboards provide a strategic and accurate view of the team, allowing real-time monitoring of both daily tickets and chat support. This visibility significantly improves support management, facilitates decision-making, and contributes to greater productivity and operational control. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

The system is extremely intuitive and easy to use, offering a practical and organized experience from the first access. It stands out for its excellent inventory features, equipment and device control, as well as an efficient monitoring system that delivers exactly what it promises. The ticket module is complete and very well structured, featuring advanced filters and different viewing modes, which facilitates the management of service requests. It also includes time tracking and SLA control, making monitoring more precise and professional. Another important differentiator is the integration with WhatsApp and Telegram, which expands the possibilities for service and communication with users. Additionally, the remote access feature for machines with the agent installed adds even more value to the solution. The inventory system deserves special mention: it is complete, organized, and simple to handle, even with advanced features like movement history and quick registration of new devices. The available filters make management even more practical and efficient. Finally, the system includes a scheduling feature that allows the manager to define activities and roles for each employee, with automatic notifications, ensuring better organization and tracking of tasks. Review collected by and hosted on G2.com.

The remote access module is performing below expectations, with noticeable slowness and recurring crashes. At times, the connection is even interrupted, which directly impacts the team's productivity. This type of instability is not observed when we use other dedicated remote access solutions, highlighting a clear opportunity for improvement, especially considering that ideally, support should be centralized within the platform itself.

The mobile app also needs improvements. The usability is not as intuitive as the web version, making navigation more complex than it should be. Additionally, the responsiveness is not yet fully optimized, making it difficult to access certain features.

Another relevant point is the updating of information: the app does not appear to synchronize in real-time, with delays in displaying recent changes, which can compromise agility in tracking demands. Review collected by and hosted on G2.com.

What we like most about Milvus IT is the organization and control that the tool brought to our support department at Mirontec. We were able to centralize all the tickets, monitor SLA, client history, and team productivity in one place.

The reports greatly facilitate management and decision-making. Additionally, their support is quick, attentive, and always willing to help when we need it. Review collected by and hosted on G2.com.

The mobile version could be more complete and offer more functionalities equivalent to the web version. For quick tracking on the phone, it can still evolve to become more practical and fluid.

Overall, it does not compromise the use of the tool, but it would be a great point for improvement. Review collected by and hosted on G2.com.

What I like most about Milvus is the ease of use and the organization in ticket management. The platform allows you to easily track tickets that are being attended to, paused, or completed, which greatly helps in managing demands. Additionally, the integration with WhatsApp makes the service faster and significantly improves productivity on a daily basis. Review collected by and hosted on G2.com.

So far, I haven't found any negative points that impact its use. I believe that, like any system, there is always room for small improvements or new features, but overall the tool meets daily needs very well. Review collected by and hosted on G2.com.

What I like most about Milvus TI is that they manage to combine cutting-edge technology with close and human service. The solutions they offer make day-to-day life much simpler and more efficient, and you can feel that there is a real concern to understand and solve each client's needs. For me, this combination of innovation and care is what makes all the difference. Review collected by and hosted on G2.com.

What I don't like about Milvus TI is that, being a company very focused on innovation and growth, sometimes some changes happen too quickly and this can create some difficulty in adaptation. I also think that, at times, internal communication could be clearer and more organized to avoid misunderstandings. But none of this overshadows the positive aspects; it's more about adjustments that can always improve. Review collected by and hosted on G2.com.

I really like the agile and extremely functional way of installing the client and configuring it in various ways. Whether through AD, executable, or integrating into our intranet, allowing employees to open tickets in various ways. Enabling the sending of evidence to assist when our team receives and processes the tickets. It is a very strong point and the didactic way of customizing the "mandatory" fields to facilitate the opening and tracking of the ticket, both by the technical team and the end employee. Review collected by and hosted on G2.com.

One point that I believe could be improved is the internet link monitoring part. Facilitating more detailed tracking of the dedicated links we have. Review collected by and hosted on G2.com.

What I like most about Milvus IT I mainly like the centralization of service in one place, with the opening and tracking of tickets well organized by categories, priority, and status. The visibility of SLA and the complete history of service (interactions, attachments, and changes) are very helpful in daily operations because they provide traceability and reduce rework. The filters/searches and queue view facilitate prioritization and triage, and the dashboards/reports support the management of operations, allowing the identification of bottlenecks, volumes by type of demand, and recurring improvement points. Overall, the tool improves control, standardization of service, and communication between support, user, and management. Review collected by and hosted on G2.com.

Currently, the main area for improvement is the usability in some daily routines. In certain workflows, there are more clicks and steps than necessary (e.g., changing status/responsible party, recording interactions, and categorizing tickets), which impacts productivity when the volume is high. The search and filters could be more robust, with better indexing of history and attachments, as well as making it easier to locate by tags/keywords. It would also be interesting to have more batch actions and automations (rules by conditions, templates, and integrations) to reduce manual work. Finally, performance improvements in large lists and more configurable notifications would help reduce noise and maintain focus on the correct queue. Review collected by and hosted on G2.com.

Milvus stands out as a robust solution for IT management, going beyond simple ticket control. The platform centralizes important information in a single environment, facilitating the management of assets, users, and operational routines.

Among its strengths are the detailed management reports, which aid in decision-making by presenting clear data on performance, service volume, SLA, and incident history. Organization by groups and access levels also contributes to more secure control, allowing each team to view only what is relevant to their function.

Another differentiator is the standardization of processes, with well-structured records, complete service history, and the ability to track the progress of each request. This improves internal communication, reduces rework, and increases the predictability of operations.

In daily use, the tool conveys reliability. Navigation is simple, information is well-distributed, and activity tracking becomes clearer, which helps the IT team keep the environment organized and with greater operational control. Review collected by and hosted on G2.com.

In the beginning, it may take some time to get to know all the available features, as the platform is quite comprehensive. Review collected by and hosted on G2.com.

I am a Tier 1 support technician and we use Milvus on a daily basis. The system helps us in several ways: machine control, SLA management, first contact with clients, and every now and then we discover a new feature that is useful to us. Milvus technical support has also always assisted us well, within their possibilities and by clarifying our questions. Review collected by and hosted on G2.com.

My only caveat is the remote access tool, which at times isn’t effective and can be unreliable. Review collected by and hosted on G2.com.

We use Milvus at Solupt and the experience is excellent. The IT-focused version delivers exactly what an MSP needs to manage inventory and tickets. Additionally, the WhatsApp functionality within the platform solved a critical communication problem we had. Now, everything is centralized: the ticket, the chat, and the resolution. I strongly recommend it for anyone who wants to professionalize the delivery of technology services. Review collected by and hosted on G2.com.

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