Halp Reviews & Product Details

The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world works on makes it one of the best ticketing systems I have used. The HALP team is constantly improving the product is a nice bonus. It is much cheaper than comparative ticketing solutions. Good looking UI. Review collected by and hosted on G2.com.

There is a specific feature that I would like to see in future updates: the ability to save views (tickets assigned to a certain agent, tickets with a certain status) to your HALP profile Review collected by and hosted on G2.com.

Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our employees to help them solve IT issues quickly. Review collected by and hosted on G2.com.

There are a few features that are lacking that would help our team provide better support: automatic form field syncing, shared triage channels between Slack Connect instances and customizable satisfaction surveys Review collected by and hosted on G2.com.

We love the Slack integration, automation capabilities, simple to use but robust administration, web portal functionality, and best of all, price. We have dumped our other "big name" service vendor for help desk and gone all in with Halp on Slack. Additionally, two of our other departments, Facilities and Quality, are also now using Halp full time instead of their prior solutions. Review collected by and hosted on G2.com.

Nothing to dislike about this product from our perspective. We are constantly upgrading the automated response library and adding more templates to the available pool. Really, it is so extraordinarily simple to operate and works flawlessly. Review collected by and hosted on G2.com.

Halp enables IT ( and other depts) to work efficiently while offering a friendly interface for end users to get the support they need at the same time. it. just. works. Review collected by and hosted on G2.com.

I don't dislike anything about Halp, it looks like they are quick to add new features and have a great internal knowledge base. Pumped to continue to see the growth. Review collected by and hosted on G2.com.

This provided us with a super simple-to-setup internal support system that does it all and does it with almost no learning curve. Out of the box, it has everything you'll need to handle incoming tickets, and the end-user experience is fantastic as well. Out of all of the apps we use in our company Slack, this is by far our most valuable.

As a two-man tech team, it's been great for us to be able to set up our SLAs and save time with automated responses for issues that our agents run into regularly. Review collected by and hosted on G2.com.

The only thing I wish was possible, which I believe is not Atlassian's fault, but a limitation of Slack itself is to change the appearance and name of the bot to make it easier for our agents. We can change the name, which is great, but adding it to Apps by searching 'Halp' (now, 'Assist') is something that we had to build a small tutorial on. It's not a huge issue, but it's one that I'd certainly love to see in the future under the paid plan we are currently under. Review collected by and hosted on G2.com.

I love the ticket emoji feature; easy to turn a direct message into a ticket to work on later. I also love the integration with Slack because I can easily see which tickets have been responded to when I start my day and throughout the day. Review collected by and hosted on G2.com.

I'm not too fond of the maximum number of picklist options (we have more than 10 types of tickets we want to distinguish).

It would be great to be able to inline edit ticket columns without clicking into them (quickly update priority, team, or type).

I dont like the attachment functionality - I typically open the ticket in slack to be able to add an attachment with my repsonse; otherwise the attachment will send separately without context (browser view).r Review collected by and hosted on G2.com.

Easy to use dashboard and teams bot that simplifies and tracks our tickets. Allows us to keep using the system we're used to without too many changes. The price and features are great! Review collected by and hosted on G2.com.

The teams bot can glitch, and cases may not update. I double-check the dashboard every now and then to ensure the cases are up-to-date. IF you have too many cases open it can be hard to see all you're active cases from teams. You need yo use the dashboard. While the dashboard is nice. I would like some filters on Teams Review collected by and hosted on G2.com.

- Completely removes the friction out of creating and updating tickets in Jira

- It is really easy to configure and link to Jira

- Love the auto-response feature Review collected by and hosted on G2.com.

Nothing at all (asides from the name change!). it would be nice to be able to create Jira-linked tickets from Slack DMs, as well as a public request channel. can't wait to see what Atlassian adds Review collected by and hosted on G2.com.

Halp reduces the friction to submitting a ticket - our employees are already using Slack for all communication, and having Halp means we can continue to do that while still tracking and delegating work. Review collected by and hosted on G2.com.

There's not a lot to dislike - and most of my issues are with Slack, not with Halp itself. Since it's a newer product, it's not quite as customizable as a fully mature ticketing system that's been around for a while, but I'm confident that will get better over time. Review collected by and hosted on G2.com.