Halp Features
What are the features of Halp?
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
Reporting
- Dashboards
- Time Tracking
Access & Usability
- Self Service
- Multi-Channel Access
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Halp Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. This feature was mentioned in 12 Halp reviews. | 88% (Based on 12 reviews) | |
Ticket Prioritization | As reported in 13 Halp reviews. Prioritizes tickets based on factors configured by the user. | 81% (Based on 13 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. This feature was mentioned in 16 Halp reviews. | 86% (Based on 16 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. 11 reviewers of Halp have provided feedback on this feature. | 89% (Based on 11 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 11 reviewers of Halp have provided feedback on this feature. | 92% (Based on 11 reviews) |
Reporting
Dashboards | Based on 14 Halp reviews. Displays important metrics relating to performance. | 74% (Based on 14 reviews) | |
Time Tracking | Tracks time worked on a ticket. 11 reviewers of Halp have provided feedback on this feature. | 80% (Based on 11 reviews) | |
Surveys | Provides surveys to measure employee satisfaction. | Not enough data |
Access & Usability
Mobile | Enables access to service desk features via mobile device. | Not enough data | |
Self Service | Enables employees to view the status of their tickets. 15 reviewers of Halp have provided feedback on this feature. | 93% (Based on 15 reviews) | |
Active Directory | Provides a directory of all users within an organization. | Not enough data | |
Multi-Channel Access | As reported in 13 Halp reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal. | 88% (Based on 13 reviews) |
