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Proactivanet Reviews & Product Details

Proactivanet Overview

What is Proactivanet?

Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.

Proactivanet Details
Languages Supported
English, Spanish
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Product Description

Proactivanet is an ITSM Software with total management solution for assets and services for IT. Inventory, Service Desk and CMDB that suites for the optimization of any IT service support.


Seller Details
Year Founded
1998
HQ Location
Gijon
Twitter
@ProactivaNET
1,799 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Description

ProactivaNET®, herramienta integral en la gestión de servicios TI, le permite gestionar de manera automática su red generando un inventario que se mantiene siempre actualizado y que permite conocer en todo momento como se encuentra su parque informático.

ProactivaNET® pertenece a Espiral MS, un fabricante español de software que utiliza las mejores prácticas relativas a servicios TI y desarrolla su actividad en más de 15 países con oficinas propias en México y España.

Puedes seguirnos también en el grupo que hemos creado en LinkedIn donde compartimos ideas, opiniones y mejores prácticas. ¡Os animamos a participar! http://www.linkedin.com/groups?mostPopular=&gid=375
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Overview Provided by:

Recent Proactivanet Reviews

Andrea Q.
AQ
Andrea Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent Tool"
The discovery and maintenance of inventory tools with Asset Management modules, and Supplier Management.
Andrés A.
AA
Andrés A.Mid-Market (51-1000 emp.)
5.0 out of 5
"ITSM Inycom"
Great personalized technical service and very easy change management
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Tiene todos los módulos necesarios en la plataforma"
Los reportes que generan para la gestión y monitoreos en activos
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Proactivanet Media

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65 Proactivanet Reviews

4.8 out of 5
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65 Proactivanet Reviews
4.8 out of 5
65 Proactivanet Reviews
4.8 out of 5

Proactivanet Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ProactivanetQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AR
Analista de Gestión de Activos Tecnológicos
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

I consider that the most useful aspect of the platform is being able to have detailed control of all technological assets, its user-friendly interface, and especially the control of software usage and licensing. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

I don't like that in Proactivanet creating a metric and alert is complex, I would like to be able to do it easily as well as customize colors like in Power BI. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

Proactivanet has helped us have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computer equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

CP
Consultor ITSM e ITAM
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

ProactivaNet is a tool that, being so powerful, surprises with its ease of use and administration. It allows for the automation of many processes and covers almost any issue related to the IT world, both at the ticketing level and in asset and configuration management. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

Nothing, it is a tool that meets all our needs and expectations. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

It allows us to discover and manage all IT equipment in a fast, easy, and automatic way. Additionally, it automatically creates a relational map of all the interconnections of the IT equipment. Regarding the ticketing part, it organizes and automates support processes quickly and efficiently, taking into account issues such as suppliers, contracts, SLAs, calendars, and much more. Review collected by and hosted on G2.com.

MO
Jefe de Departamento de Tecnología y Sistemas
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

the ease of tracking and controlling the organization's ITIL processes, both through the use of the ITSM module or the ITAM module of the tool Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

I find it difficult to identify a weakness in the platform. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

control of incidents and requirements, the tool allowed me to maintain efficient management of the requests sent by users, keeping the fulfillment of the committed SLAs simple and visual. Regarding the ITAM solution, it allowed us to manage more than 2500 technological assets in the organization, freeing the technical team from tedious tasks and obsolete control spreadsheets. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Proactivanet?

Es una herramienta integral que centraliza y optimiza la administración de los procesos TI alineada con ITIL. La aplicación facilita la visualización y el seguimiento de los componentes de la infraestructura TI, permitiendo identificar rápidamente cómo los cambios en un área pueden afectar a otras.

Valoramos el acceso al equipo experto para facilitar evolución en el uso de la herramienta y mantenerla alineada a la transformación de nuestros procesos. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

El diseño de la aplicación en el apartado del portal de autoservicio para el usuario final mantiene un aspecto de versiones iniciales, pero en los últimos tiempos vemos que se está haciendo un importante esfuerzo para la actualización del look&feel del mismo. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

Proactivanet nos ayuda en la gestión de todos los procesos TI Review collected by and hosted on G2.com.

LS
DIRECTORA DE SOPORTE TECNICO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

User-friendly and easy-to-use tool.

It allows you to know and control the entire IT infrastructure of companies automatically.

Availability, it is possible to monitor the company's IT services at any time.

It allows users to raise their own tickets for timely follow-up.

It reduces risks by anticipating cyberattacks. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

The inactivity session of Proactivanet lasts very little and asks to log in again. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

Control the tickets of internal and external users, providing timely follow-up to their requests, resolving in the shortest possible time, which allows saving time and costs. Review collected by and hosted on G2.com.

Andrés Joel R.
AR
Analista de Servicios TI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

It makes it easier for me to have a clear and up-to-date view of the company's IT equipment inventory. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

I have been using the platform for 6 months, and so far I have not had major difficulties in its use. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

It allows for effective control of the company's equipment, as well as its location and status, with the aim of making good decisions at the moment, whether making new purchases of both hardware and software. Review collected by and hosted on G2.com.

Jared R.
JR
Gerente de Soporte & Mesa de Ayuda TI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

Intuitive tool, robust and reliable inventory module, integration in a short time, excellent customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

one should work on improving the color of the dashboards and adding more functionality in the metrics Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

Reliable Inventory Management, software audit and installed versions, incident management for tracking and SLAs. Review collected by and hosted on G2.com.

NH
Jefe Tecnología
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Proactivanet?

It has a quite intuitive interface, its modular construction, that is, moving from ITSM, asset management, and knowledge base in an agile manner, and a very comprehensive user portal. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

So far, the modules we have used meet our needs. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

Requirements management, a single communication channel, and the ability to measure our services and their quality. Review collected by and hosted on G2.com.

Luis Fernando B.
LB
Jefe de Soporte de Aplicaciones
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Proactivanet?

La visión holistica que ofrece, ya que nos permite tomar en cuenta muchos aspectos que nos ayuda a una mejor toma de decisiones Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

Ninguna, el único inconveniente es que no podemos explotar la herramienta al 100 % Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

La gestión de mesa de servicios, podemos saber las necesidades de nuestros clientes y darles una solución eficiente Review collected by and hosted on G2.com.

NS
Jefe de soporte
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
(Original )Information
What do you like best about Proactivanet?

The technical configuration is easy to integrate with your business process, both in customization and in asset management. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

The updates are during active hours, I have to stop operation. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

It resolves the part of service compliance aligned with the end customer. And simultaneously the management of the ticket ownership. Review collected by and hosted on G2.com.