# Proactivanet Reviews
**Vendor:** Proactivanet  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 65
## About Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.



## Proactivanet Pros & Cons
**What users like:**

- Users value the **ease of use** of Proactivanet, appreciating its simple integration and automated processes for efficiency. (3 reviews)
- Users value the **seamless automation** capabilities of Proactivanet, enhancing their efficiency and streamlining workflows. (2 reviews)
- Users praise the **exceptional customer support** provided by Proactivanet, which enhances their overall experience and satisfaction. (2 reviews)
- Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support. (2 reviews)
- Users value the **communication efficiency** of Proactivanet, highlighting its seamless technical service and change management. (1 reviews)
- Configuration Ease (1 reviews)
- Continuous Improvement (1 reviews)
- Customizability (1 reviews)
- Device Monitoring (1 reviews)
- Easy Integrations (1 reviews)

**What users dislike:**

- Users find the **limited customization options** frustrating, as certain module functions cannot be modified. (1 reviews)
- Users find the **limited functions** of some modules restrictive and unmodifiable, impacting their overall experience. (1 reviews)
- Users often find the **limited functionality** of some modules restrictive and unmodifiable, affecting their experience with Proactivanet. (1 reviews)
- Users find the mobile app **visually poor** , despite its functionality and features being quite robust. (1 reviews)
- Users note that the **interface design is poor** , indicating room for significant improvement for better usability. (1 reviews)
- Ticketing Issues (1 reviews)
- Ticketing System Issues (1 reviews)
- UX Improvement (1 reviews)


## Proactivanet Discussions
  - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

- [View Proactivanet pricing details and edition comparison](https://www.g2.com/products/proactivanet/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-05-29+05%3A18%3A30+-0500&secure%5Bsession_id%5D=e0e7a818-8543-4e73-b2ea-bfbcc5b4af2c&secure%5Btoken%5D=c400ad9b7f11344baf248ed1a93e418d819560db1931ffa8cc80d0258782382d&format=llm_user)

## Proactivanet Features
**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Generative AI**
- AI Text Generation
- AI Text Generation

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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