# Proactivanet Reviews
**Vendor:** Proactivanet  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 65
## About Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.



## Proactivanet Pros & Cons
**What users like:**

- Users praise the **ease of use** of Proactivanet, appreciating its automation and seamless integration across departments. (3 reviews)
- Users value the **automation features** of Proactivanet, benefiting from improved efficiency and ease of use. (2 reviews)
- Users value the **excellent customer support** of Proactivanet, appreciating its personalized and responsive service. (2 reviews)
- Users praise the **customization options** of Proactivanet, enhancing their experience with personalized service and modular solutions. (2 reviews)
- Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and easy change management. (1 reviews)
- Configuration Ease (1 reviews)
- Continuous Improvement (1 reviews)
- Customizability (1 reviews)
- Device Monitoring (1 reviews)
- Easy Integrations (1 reviews)

**What users dislike:**

- Users find the **limited customization** of Proactivanet problematic due to unmodifiable module functions. (1 reviews)
- Users find the **limited functions** of some Proactivanet modules frustrating, as they cannot be modified. (1 reviews)
- Users find the **limited functionality** of some modules frustrating due to the inability to make modifications. (1 reviews)
- Users find the mobile app **visually poor** , despite its functional capabilities, impacting overall satisfaction. (1 reviews)
- Users find the interface of Proactivanet to be **needing improvement** for a more user-friendly experience. (1 reviews)
- Ticketing Issues (1 reviews)
- Ticketing System Issues (1 reviews)
- UX Improvement (1 reviews)


## Proactivanet Discussions
  - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

- [View Proactivanet pricing details and edition comparison](https://www.g2.com/products/proactivanet/reviews?page=7&section=pricing&secure%5Bexpires_at%5D=2026-05-23+06%3A45%3A18+-0500&secure%5Bsession_id%5D=0684bbd0-f853-4609-b0bf-3bec1fac7457&secure%5Btoken%5D=cadc8ac0335680237c894fbcf8c8c416cf0f84f11c0d306ca215f528b5019706&format=llm_user)

## Proactivanet Features
**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Generative AI**
- AI Text Generation
- AI Text Generation

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

## Top Proactivanet Alternatives
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