# Proactivanet Reviews
**Vendor:** Proactivanet  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 65
## About Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.



## Proactivanet Pros & Cons
**What users like:**

- Users praise the **ease of use** of Proactivanet, highlighting its simplicity and seamless integration across departments. (3 reviews)
- Users value the **automation capabilities** of Proactivanet, praising its ease of use and continuous improvements. (2 reviews)
- Users value the **great personalized technical support** that enhances their experience with Proactivanet. (2 reviews)
- Users value the **customization options** of Proactivanet, enjoying personalized service and easy management of changes. (2 reviews)
- Users value the **communication efficiency** of Proactivanet, appreciating the responsive technical service and smooth change management. (1 reviews)
- Configuration Ease (1 reviews)
- Continuous Improvement (1 reviews)
- Customizability (1 reviews)
- Device Monitoring (1 reviews)
- Easy Integrations (1 reviews)

**What users dislike:**

- Users find the **limited customization options** frustrating due to unmodifiable module functions in Proactivanet. (1 reviews)
- Users feel frustrated by the **limited functions** of Proactivanet's modules, as customization is not an option. (1 reviews)
- Users find that some modules have **limited functions** that cannot be modified, impacting their overall experience. (1 reviews)
- Users find the mobile app **visually poor** , despite its functional capabilities, impacting their overall experience. (1 reviews)
- Users feel the interface needs improvement, highlighting **poor interface design** that detracts from usability. (1 reviews)
- Ticketing Issues (1 reviews)
- Ticketing System Issues (1 reviews)
- UX Improvement (1 reviews)


## Proactivanet Discussions
  - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

- [View Proactivanet pricing details and edition comparison](https://www.g2.com/products/proactivanet/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-05-16+13%3A29%3A54+-0500&secure%5Bsession_id%5D=b861fd5c-1940-4922-88b7-e7542c2ec971&secure%5Btoken%5D=ae4408bebed358d4a7c754aeac5544a166a4237a6954da7dccdb98d2a971a05b&format=llm_user)

## Proactivanet Features
**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Generative AI**
- AI Text Generation
- AI Text Generation

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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