# Harmony Reviews **Vendor:** Harmony **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About Harmony Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. ## Harmony Reviews ### 1. Best IT Automation I've Ever Used - Completely Transformed Our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Or T. | Co-Founder & VP R&D at OneLayer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Harmony?** Honestly, the biggest thing for us is how much it's cut down on the daily grind for our IT team. Stuff like password resets, app access requests, onboarding and offboarding - it just handles all of that on its own. The knowledge base is something else too, it actually keeps itself updated based on real tickets and interactions, so we're not constantly maintaining it manually. And what really surprised us was the proactive side of things - it catches and fixes issues before anyone even files a ticket. That alone has made a noticeable difference in downtime. great product! **What do you dislike about Harmony?** Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. **What problems is Harmony solving and how is that benefiting you?** Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. ### 2. Harmony Frees Us from Manual Tasks and Improves the IT User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Danny F. | IT help desk analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Harmony?** I like that Harmony frees me up from repetitive manual tasks, so I can focus on the bigger problems that need to be solved and deliver a better IT user experience for our users. **What do you dislike about Harmony?** At the moment, there are a few quality-of-life features that would make Harmony even better. For example, it would be really helpful to have a notification system within the Harmony portal that alerts us when a user responds to our tickets. Another simple feature Harmony is missing is the ability to edit a response within a ticket after it’s been posted. **What problems is Harmony solving and how is that benefiting you?** Harmony helps us handle laptop lockouts and app access requests, reducing repetitive tickets. It also lets us triage tickets through an on-the-go approval process. There have been times when users were locked out of Okta or their laptop outside of IT hours, and Harmony was able to reset the user’s password, provide detailed instructions, and get them back into the system and working, instead of having them wait until morning for IT support. This frees up a lot of our time and gives users a much better experience during a stressful situation. ### 3. Harmony: IntuitFantastic Visibility and Top-Tier Experience for Everyoneive, **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Harmony?** What I like best about Harmony is how it excels across every single category. The UI/UX is extremely intuitive and modern, making daily navigation effortless for our team. Performance-wise, the system is lightning-fast and highly reliable. What truly sets it apart are its seamless integration capabilities with our existing tools and the smart AI features that automate complex tasks and save us hours. Finally, the onboarding process was smooth thanks to their outstanding support team, making the overall pricing and ROI absolutely worth it. It’s a complete, game-changing solution. **What do you dislike about Harmony?** The fact that this is new company and not much customers yet **What problems is Harmony solving and how is that benefiting you?** Harmony solves the challenge of scattered information by providing a quick, centralized view of all our critical data in one place. Its exceptional user experience makes daily tasks effortless, and it delivers fantastic, lightning-fast solutions for both our end-users and support teams alike." ### 4. Efficient IT Support with AI-Powered Harmony **Rating:** 4.5/5.0 stars **Reviewed by:** Stav E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Harmony?** I really appreciate how the AI in Harmony steps in to solve employee issues before they reach our team, lightening our load significantly. The clean user interface makes it easy to navigate and filter tasks. I love the automatic assignment feature that evenly distributes issues among the team. The multiple communication channels like Email, Slack, and the Portal are a big benefit. I especially value the AI on Slack, as it effectively solves problems and reduces our workload. Harmony’s setup was fairly easy, and the team was onboarded very quickly. **What do you dislike about Harmony?** Scheduled reports can be nice to have for weekly meetings, to discuss the most frequent and common issues and how can mitigate them. **What problems is Harmony solving and how is that benefiting you?** I use Harmony to organize IT Support and Helpdesk ticketing. It solves issues before reaching us and automatically opens summarized tickets. It cleans up System team issues better than Jira and offers a clean UI and multiple communication channels. ### 5. Practical Automation That Delivers Value Right Away **Rating:** 5.0/5.0 stars **Reviewed by:** Maribel C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Harmony?** Automation in Harmony feels practical, not overwhelming. The AI agents start adding value right away, especially when handling repetitive internal questions. I also appreciate that we can expand the automation gradually instead of trying to implement everything at once. That step-by-step approach makes it easier to build confidence as we scale our usage. **What do you dislike about Harmony?** Some of the configuration settings aren’t immediately intuitive. It took me a little time to figure out how the different automation rules interact with each other, and I had to do some trial and error to get the behavior I wanted. A clearer, more guided setup flow would make the initial configuration easier, especially for new users. **What problems is Harmony solving and how is that benefiting you?** We were spending far too much time answering the same kinds of questions over and over. Harmony has reduced that workload significantly, which has made a real difference for our team. Now we can focus on more meaningful tasks instead of getting stuck in repetitive support. ### 6. Stable, Self-Learning AI Agents That Stay Effective Without Constant Tweaking **Rating:** 5.0/5.0 stars **Reviewed by:** Varsha A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Harmony?** One thing I really appreciate is that Harmony doesn’t need constant tweaking to remain effective. The AI agents keep learning from ongoing activity, so they stay useful over time. We expected we’d have to put more effort into maintaining workflows, but that hasn’t been the case. Overall, it’s been stable and consistent, even as our request volume changes. **What do you dislike about Harmony?** Some of the onboarding instructions for first-time admins could be more detailed. We were able to figure things out fairly quickly, but clearer, step-by-step guidance would make the initial setup smoother and reduce setup time even further. **What problems is Harmony solving and how is that benefiting you?** Our previous systems demanded too much maintenance and constant manual oversight. Harmony has reduced that burden while still improving automation, which has freed up time for more important operational work. ### 7. AI-Driven Platform That Resolves Tickets and Lightens My IT Workload **Rating:** 4.5/5.0 stars **Reviewed by:** Romi N. | IT & Security Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Harmony?** One of the standout features for me is the AI-driven automation. It has been a total game-changer for my daily workflow as an IT professional. The system's ability to automatically resolve recurring manual tickets on its own has significantly lightened my workload. The bot's level of comprehension is truly impressive. Its ability to accurately understand the user's issue based on their natural language description and then correctly diagnose what isn't working is amazing. **What do you dislike about Harmony?** Unfortunately, the product is relatively new and was missing an important Asset Management component. We built it together with the Harmony team, who were very attentive to our needs, but ultimately, it wasn't a pre-built feature in their product yet. As a result, it was a basic Asset Management tool without many of the features we actually needed. I am sure that they have progressed and evolved since then, and that their Asset Management looks completely different today. Ultimately, they fulfill customer requests as quickly as possible and are growing and developing at a rapid pace. **What problems is Harmony solving and how is that benefiting you?** Harmony solves the burden of repetitive, manual IT tasks by using AI to automatically resolve recurring tickets. This benefits me by freeing up my time to focus on high-priority strategic projects. Additionally, their data-driven onboarding helped us identify exactly which common issues to prioritize, making our support process much more efficient and proactive. ### 8. AI-Driven Insights and Flexible Workflows for Proactive IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey G. | IT Strategy Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Harmony?** Harmony promotes continuous improvement instead of relying on rigid, static processes. The AI-driven activity insights help us spot weaker areas and understand where we need to focus. I also appreciate how simple it is to tweak workflows as our needs evolve. Overall, it supports a more proactive, forward-looking approach to IT management. **What do you dislike about Harmony?** Some parts of the interface can feel a bit crowded when I’m managing multiple workflows at once. It doesn’t affect performance, but a cleaner, more spacious layout would make it easier to navigate and work efficiently. **What problems is Harmony solving and how is that benefiting you?** We needed a way to continuously refine our IT services without causing major disruptions. Harmony made it easier to adapt and improve our processes over time, and it helped us stay efficient as requirements continued to evolve. ### 9. Intuitive ITSM with Fast Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Harmony?** I like Harmony's ease of use and its intuitive nature. It's really plug and play as soon as you connect it. As long as I have the documentation set up for myself, like a Q&A knowledge base, the agent can quickly pick up and help the users upfront. The integration with core tools like Notion, Okta, Microsoft 365, Jira, Confluence, Jamf, and Intune gives us a full picture of everything we need. Harmony allows us to scale rapidly within the company and focus on more important tasks, as it handles repetitive tasks through AI. **What do you dislike about Harmony?** Harmony is still early on in some of the more advanced features, but they're iterating very quickly and improving every day. **What problems is Harmony solving and how is that benefiting you?** Harmony helps us scale by handling simple IT requests through AI, so we're not bogged down by routine tasks like password resets. It centralizes everything we need for ITSM, providing visibility into devices, software, and tickets. ### 10. Transforms IT with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Igal T. | Staff Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** I love Harmony's ease of getting information about an asset, which previously needed checks in 3-4 different places. The ability to create custom flows really opens a world of options to resolve tickets and issues, and the system's auto-updating from the wiki or data sources is impressive. Harmony has fantastic integration with several MDMs, our EDR, and our wiki. The automated AI knowledge-base and ML-based responses are top-notch. Provisioning based on access requests is seamless. I also appreciate the communication options with Harmony, whether privately, via the portal, or through a public channel. The smooth baseline installation also stands out. On top of all that, the communication with Harmony’s team is super responsive, kind, and professional. **What do you dislike about Harmony?** Harmony sometimes ignores past resolutions; there's still no option to answer using custom emojis in Slack; Guest users in Slack can have some issues being assigned as Reporters. **What problems is Harmony solving and how is that benefiting you?** I use Harmony for IT troubleshooting, compliance automation, and asset information management, making processes smoother and faster. It offers automatic user provisioning, a clear approval flow, and asset data aggregation, saving time and directing users correctly. ### 11. AI-Driven Ticketing That Automates Workflows and Saves Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Harmony?** This is an AI driven ticket system, AI is involved from creating workflows and automations in minutes and saves me alot of time It is also resolves alot of ticket by itself saving me alot of time The implementation and integration is very fast and easy. Mose end users are using the harmony bot on a daily basis Ran and the team are super responsive and resolves all issues in no time **What do you dislike about Harmony?** The UI can be better, sometimes its hard to read under the color pallet **What problems is Harmony solving and how is that benefiting you?** Harmony reduces the number of tickets, the AI bot resolves most of the issues and those it can't he creates a quality ticket with all of the necessary details for troubleshooting My previous ticket system was old school and Harmony brings the AI revolution to this legacy world Harmony is used also as an asset management, It maps all the devices by itself from integration with my MDM and discover equipments that are connected to the end users computers The asset management is a one screen for all necessary data, with just one view, I get all the details i needed over a device, no need to switch between tabs ### 12. Reliable AI Agents That Streamline Requests and Enrich Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Ranveer K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Harmony?** Harmony has made our day-to-day operations feel much more structured. The AI agents step in early and take care of a solid portion of incoming requests without needing our intervention. I also appreciate how tickets are automatically enriched with helpful context, which saves time whenever we do need to jump in. Overall, the system feels reliable and consistent once it’s up and running. **What do you dislike about Harmony?** The interface takes a little time to get fully used to, especially when I’m managing multiple workflows. A few areas could be streamlined to cut down on extra clicks. It’s not a major issue overall, but there’s still room to improve the navigation and make it feel more intuitive. **What problems is Harmony solving and how is that benefiting you?** We used to have scattered processes and far too many manual steps for handling requests. Harmony brought everything together into a single system, which streamlined the workflow. As a result, we’ve been able to reduce response times and improve the way we manage incoming work. ### 13. Harmony Delivers Seamless, Fast Support for Distributed Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jack M. | Global IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Harmony?** Harmony works well for teams that are spread across different locations. Requests come into a single system and get handled smoothly, without confusion about who owns what. The AI agents respond quickly, which is especially helpful for users in different time zones. Overall, it creates a more seamless support experience and helps avoid unnecessary delays. **What do you dislike about Harmony?** Time zone-based routing could be more flexible. We had to manually adjust a few workflows to better fit our global setup. It works overall, but having more built-in options would make it easier. **What problems is Harmony solving and how is that benefiting you?** We faced challenges supporting employees across multiple regions. Harmony helped us maintain consistent response times and reduced our reliance on specific team members. Overall, it made global support much easier to manage. ### 14. Effortless IT Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandr V. | Software Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Harmony?** I like that Harmony is easy to set up and is a friendly system. The basic setup and integrations only take us 30-60 minutes, which saves us a lot of time for repetitive tasks. I appreciate how it gives us an overview of all assets and issues in one system. The system's ability to integrate with tools like Slack, IRU, JumpCloud, CrowdStrike, and Google Workspace is valuable, and I notice the amount of integrations is growing rapidly. **What do you dislike about Harmony?** I think the only gap is that there's no option to connect systems like Wise and NetSuite for spend auto-discovery. **What problems is Harmony solving and how is that benefiting you?** Harmony helps with asset management and ITSM, automates repetitive tasks with a chatbot, and provides an overview of assets and issues in one place. It’s easy to set up, saving us time, with basic setup and integrations taking just 30-60 minutes. ### 15. Handles High Volumes Smoothly with Smart AI Task Prioritization **Rating:** 5.0/5.0 stars **Reviewed by:** Ziad A. | IT Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Harmony?** The platform handles high request volumes without slowing down. The AI agents take care of repetitive queries, which helps keep our queues under control. I also appreciate how the system prioritizes tasks based on urgency, so we can stay focused and responsive during peak times. **What do you dislike about Harmony?** The queue filtering options could be more customizable. We ended up having to adjust our workflow to fit the existing filters, rather than tailoring the filters to our needs. A bit more flexibility here would make the process smoother and improve efficiency. **What problems is Harmony solving and how is that benefiting you?** We handle large volumes of support requests every day, and Harmony has helped us manage that workload without adding more staff. As a result, our operations have stayed stable, efficient, and easier to keep on track. ### 16. Harmony Saves Us Time by Automating Tickets and Access Requests **Rating:** 4.5/5.0 stars **Reviewed by:** Nathaniel S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Harmony?** Harmony automates so many of our tickets and saves us so much time. All the most frequent and tedious tasks are now automated and it's easy to approve access requests to systems for admins of all our systems **What do you dislike about Harmony?** Still small kinks and bugs to work out here and there but that comes with working with such an early stage company. So much potential here! **What problems is Harmony solving and how is that benefiting you?** It allows us to report on and see the value of all the work we've done on tickets and makes sure we're focusing on the needle moving work by handling the smaller stuff automatically ### 17. Harmony Streamlines Cross-Team Ticket Collaboration with Smart AI Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Technical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Harmony?** Harmony has improved how different teams collaborate on support requests. Tickets move between teams with the right context, so we don’t have to repeat the same explanations. The AI also helps route issues correctly from the start, which saves time and reduces back-and-forth. Overall, it feels like everyone is working in the same system rather than in separate silos. **What do you dislike about Harmony?** Cross-team visibility settings can be a little tricky to configure at first. We had to spend some time fine-tuning the access levels to get everything aligned. Once it’s set up, it works well, but the initial setup process could definitely be smoother and more straightforward. **What problems is Harmony solving and how is that benefiting you?** We experienced delays due to misrouted tickets and poor communication between teams. Harmony helped improve coordination and reduced friction during handoffs. Overall, it made our support process feel more connected and efficient. ### 18. Comprehensive Ticketing with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Harmony?** I like Harmony's user-friendly interface, which makes managing tickets efficiently much easier. The ability to pull all device data from Intune is very helpful for tracking the number of devices per employee and monitoring when they are going to reach their end of life. The integration with HIBOB also works well for us. Setting up Harmony was pretty easy too. **What do you dislike about Harmony?** The reporting feature in Harmony doesn't work well for checking internally, like seeing how many tickets are related to specific issues. Also, using the AI bot for asking things internally is limited. I'd like it to perform internally as it does for user-facing tasks. **What problems is Harmony solving and how is that benefiting you?** Harmony helps us manage IT support requests and offers a tier 1 Slack chat bot. The user-friendly interface makes ticket management efficient, and pulling Intune data keeps track of devices per employee and their EOL. ### 19. Effortless IT Management with Stellar Results **Rating:** 5.0/5.0 stars **Reviewed by:** Nadav L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** I really appreciate how Harmony simply works, providing an impressive wow effect when an agent solves an issue even when my IT lead is on PTO. The ease of onboarding was also fantastic, as it was as quick as a few minutes and we saw value immediately. I love that every time a new capability is unlocked or shipped, it's just there, ready for use. The product's capabilities, smooth operation, and simplicity in connecting and setting up have been excellent. **What do you dislike about Harmony?** Nothing. I'm actually in love with the product and team **What problems is Harmony solving and how is that benefiting you?** Harmony automates IT, handling ticketing and triage, easing the burden of managing hardware and software. It works seamlessly to resolve issues even when IT leads are unavailable, impressing employees and leaders alike with its efficiency and connection across our company stack. ### 20. Eliminates Manual Work with Smart AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Fabricio J. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Harmony?** The biggest advantage is how much manual work it eliminates. A lot of tasks that used to require constant follow-up are now handled automatically. The AI agents do a good job of spotting patterns and applying the right actions, which reduces the need for ongoing oversight. **What do you dislike about Harmony?** Some of the more advanced workflow options take a bit of experimentation to fully understand. It isn’t difficult, but it does take time to get comfortable and confident using them. A few more examples or ready-to-use templates would help speed up the learning process. **What problems is Harmony solving and how is that benefiting you?** We used to rely heavily on manual processes, which consistently slowed down our operations. Harmony helped by automating key workflows and cutting down on delays. Overall, it has improved efficiency across the board and made our day-to-day work run more smoothly. ### 21. Fast Time-to-Value with Powerful Out-of-the-Box Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Amit A. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** Great time to value. I connected a few services, and tickets immediately started getting resolved. **What do you dislike about Harmony?** They offer a great number of integrations out of the box, but they’re still missing some niche ones, like YouTrack, which is important for us. **What problems is Harmony solving and how is that benefiting you?** We were overwhelmed by “quick-fix” tickets that were eating up about 40% of our day. Since adopting Harmony, we’ve automated more than 50% of our routine manual work, which has freed up our IT team to focus on high-impact infrastructure projects instead of spending so much time on password resets. ### 22. Harmony Delivers Clear, Actionable Insights Across Support Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Vincenzo D. | Service Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Harmony?** Harmony gives us a clearer view of what’s happening across our support operations. We can track request types, spot resolution patterns, and understand how workload is distributed across the team. These insights are genuinely useful for planning and ongoing improvement, and they help us make more informed decisions overall. **What do you dislike about Harmony?** Some reports still require manual setup to get the exact view we need. The reporting is flexible, but it isn’t always quick or straightforward to configure. Having more pre-built report templates would make this much easier. **What problems is Harmony solving and how is that benefiting you?** We didn’t have clear visibility into support trends or overall performance. Harmony provided the data we needed to improve our processes, and it helped us pinpoint recurring issues so we could address them more effectively. ### 23. Seamless IT Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** I use Harmony for IT and ticket management, and what stands out is how it consolidates a messy multi-hop support system into a single, seamless layer. I appreciate that people can just describe the issue, and they get immediate help. I liked that Harmony is not a dead-end bot experience; it works along with our team, and when someone needs a person, they can get it. Plus, the initial setup was very easy. **What do you dislike about Harmony?** The communication through other apps like Slack and the bot function needs to have more knowledge about the tickets. **What problems is Harmony solving and how is that benefiting you?** Harmony simplifies IT and ticket management by consolidating a messy multi-hop support system into a seamless layer. People can describe issues and get immediate help, and it integrates well with our team for escalation to human support. ### 24. Effortless Automation with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eden S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Harmony?** I use Harmony for IT tickets and workflow automation, and it feels like having a team of support agents available 24/7. I love the ease of use and appreciate the deep thought given to the small details. Everything is super user-friendly, easy to set up, and it provides tons of value. The initial setup was super easy, and the Harmony team was helpful along the way. It's integrated with our MDM and IDP, and even though we gave up our ticketing tool for it, Harmony is much more than just a ticketing tool replacement. **What do you dislike about Harmony?** Didn't find any issues so far. **What problems is Harmony solving and how is that benefiting you?** Harmony automates workflows and handles IT tickets like a 24/7 support team. It’s user-friendly, easy to set up, and offers great value. ### 25. Seamless IT Ticket Management, Instant Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Harmony?** I like how Harmony is always fast to deliver any requests we had for improvement and helps by centralizing everything in one place. I personally use a lot the software and devices discovery tools. What I love about Harmony is that we didn't need to work with the Agent to be ready for work; it was already there and started answering tickets. It's really easy and intuitive to use. I also appreciate how it integrates with other tools we use like Jamf, Intune, Jira, Google Workspace, Slack, Bob, Notion, and Confluence. **What do you dislike about Harmony?** I can't save filters, and definitely will improve that one. **What problems is Harmony solving and how is that benefiting you?** Harmony centralizes equipment and software management, helping us see each employee's system connections. It's fast with improvements and doesn't require creating workflows for ticket responses, making it easier to start using. ### 26. Harmony Automates Quick Tickets and Cuts Down Manual Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Harmony?** First and foremost the best part of Harmony is the ability for the Harmony agent to automate the quick and easy tickets. Particularly in my environment it cuts down on a massive amount of tickets for us that we would manually need to handle before. **What do you dislike about Harmony?** That harmony AI agent can take some time to get adjusted to your own environment, and how you use various tools and give accesses. However once it's up and running it's very efficient. **What problems is Harmony solving and how is that benefiting you?** The 'easy' tickets like access issues, or computer lockouts, or simple troubleshooting tickets are easily solved by harmony. Normally we'd have to manually give access, or give the user troubleshooting steps. But now harmony handles that for us - very quickly as well. ### 27. Supercharge Your Organization with AI Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Shachar H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Harmony?** I use Harmony as the central nervous system for our organization. I love Harmony for providing instant AI-driven resolutions, which means I don’t have to wait for a human agent to clear my backlog. I also appreciate the proactive autonomy it offers, eliminating the need for tickets. The self-evolving knowledge and zero waiting are standout features. Harmony is designed as a plug-and-play AI layer, making it super simple to set up. **What do you dislike about Harmony?** While the AI is incredibly powerful, the initial setup and learning phase can take some time. The main challenge was semantic overlap. In a large organization, the same word can mean different things. **What problems is Harmony solving and how is that benefiting you?** Harmony provides instant AI-driven resolutions, reducing latency and eliminating the need for human agents to clear my backlog. ### 28. Transformative IT Support, Seamlessly Integrated **Rating:** 5.0/5.0 stars **Reviewed by:** Yoav S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Harmony?** I like how Harmony completely changes how IT handles support. The agent takes care of a significant portion of incoming tickets, doing routing, resolving, and following up with minimal human intervention. It helps organize all tools in one place, allowing my team to spend less time on repetitive requests and focus on actual IT work. Additionally, the initial setup was rather easy. **What do you dislike about Harmony?** Yeah. It's a new platform so the integration ecosystem is still growing, I guess. **What problems is Harmony solving and how is that benefiting you?** Harmony reduces manual IT support overhead, handling tickets automatically and tracking assets in one place. It consolidates tools, reducing repetitive tasks and allowing my team to focus on actual IT work. ### 29. Streamlined IT Ticketing with Seamless Slack Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Harmony?** I really appreciate how Harmony helps me create IT tickets without any complexities and very easily through the chatbot. I like using the chatbot directly from Slack, as there's no need to go to JIRA or elsewhere to open a ticket. It's also great that my employees can take their IT and admin queries directly to Harmony without asking me, as it takes care of everything. Additionally, Harmony is more holistic, which is why we switched from JIRA. The initial setup was very easy, and we saw results in just a few days. **What do you dislike about Harmony?** Nothing **What problems is Harmony solving and how is that benefiting you?** Harmony simplifies IT ticket creation with a chatbot, eliminating long manual processes and integrating directly with Slack. My team now handles access to dashboards independently, streamlining tasks. ### 30. AI Agents Streamline Recurring Requests with Consistent, Low-Effort Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Elijah T. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Harmony?** Recurring requests are handled efficiently and require very little input from me. The AI agents pick up on patterns and respond in a consistent way, which cuts down on repetitive work and helps everything run smoothly. Overall, it makes the process easier and improves the experience for end users. **What do you dislike about Harmony?** There’s a slight delay when updating certain configurations, and changes aren’t always reflected right away. It can take a bit of time before updates show up as expected. **What problems is Harmony solving and how is that benefiting you?** We were spending too much time handling the same types of requests every day. Harmony helped automate those repetitive tasks and reduced our workload, which freed us up to focus on more complex issues. ### 31. Seamless Ticketing with Stellar AI and UI **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | VP Product - Data, Identity and AI Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Harmony?** I use Harmony as an internal ticketing system, and it's amazing. We had a disparate set of tools before, but now Harmony covers many use cases efficiently. I really like the UI and the AI infusion, which make the platform fast and intuitive. My team loves using it, and it's a great product compared to others that were clunky and hard to use or configure. The initial setup was super easy. **What do you dislike about Harmony?** . **What problems is Harmony solving and how is that benefiting you?** I use Harmony for our internal ticketing system, consolidating disparate tools. It's fast, intuitive, and easy to use, unlike other clunky products. Our teams love it for its UI and AI infusion, and setting it up was super easy. ### 32. Seamlessly Streamlines IT Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dor B. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Harmony?** I love how Harmony streamlines IT support by helping us resolve both simple and advanced IT tickets, like managing permissions, licenses, group membership, and locked accounts, and even lets us communicate via Slack. I really appreciate the way it integrates with most of our company platforms such as Okta, SentinelOne, Jamf, Slack, and more, pulling information from those systems to answer questions for our company employees. The initial setup was really easy, taking less than 2 weeks. **What do you dislike about Harmony?** I wish they will improve their Slack bot to be much more advanced then now **What problems is Harmony solving and how is that benefiting you?** Harmony streamlines IT support by resolving various IT tickets like permissions and locked accounts, and integrates with systems like Slack to inform employees. ### 33. AI Agents That Automate IT Requests End-to-End **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Harmony?** What stands out most is the automation through AI agents. Instead of just assisting support teams, Harmony actually executes tasks end-to-end, which significantly reduces manual workload. The ability to resolve common IT requests instantly and continuously learn from interactions makes it feel like a true “autonomous IT layer,” not just another helpdesk tool **What do you dislike about Harmony?** One concern is the level of trust and reliability in full automation. Claims like resolving the majority of tickets autonomously sound great, but in complex real-world environments, edge cases and failures can be risky. There’s also potential friction around integration depth and customization, especially for organizations with complicated or legacy systems **What problems is Harmony solving and how is that benefiting you?** Harmony is solving the problem of overloaded IT and operations teams dealing with repetitive, manual requests. By automating these tasks, it reduces response times from hours (or days) to minutes, improves user experience, and allows teams to focus on higher-value work instead of routine support. This leads to greater efficiency, lower operational costs, and better scalability without needing to grow headcount ### 34. Harmony Boosts IT Productivity with Proactive Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** Their ability to augment every IT action the team takes is a real time-saver and has boosted productivity. Instead of chasing down every piece of information, we’ve moved into a new era where the IT team is proactive and uses Harmony to stay ahead of every ticket and issue. **What do you dislike about Harmony?** They still need a few more modules to fully replace ServiceNow, but they’re getting there. Their roadmap is very aggressive, and they’re actually delivering on it. **What problems is Harmony solving and how is that benefiting you?** It solved our long MTTR by providing context for every IT action and issue. That added context made it easier to understand what was happening and respond more effectively. ### 35. Harmony Delivers Faster, Higher-Quality Support with Consistent AI Answers **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander G. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Harmony?** Harmony has improved both the speed and the quality of responses. The AI agents give consistent answers that are genuinely helpful for end users. I also appreciate how it cuts down on back-and-forth communication, so issues get resolved faster and with fewer steps. **What do you dislike about Harmony?** At times, the system could provide more detailed logs for automated actions. Having that extra detail would make internal reviews and troubleshooting easier. It’s a relatively small gap overall, but it’s still worth noting. **What problems is Harmony solving and how is that benefiting you?** We experienced delays and inconsistencies in the way support requests were handled. Harmony helped standardize responses and cut down turnaround time, which made our support process more efficient and dependable overall. ### 36. Up and running in a day, 50% of tickets handled automatically in a week **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Harmony?** The setup speed is unlike anything I've seen in this category. We were live the same day we started onboarding - no implementation project, no professional services, no long configuration checklist. You connect your tools, set up your service catalog, and you're done. But the real standout is the AI agents. They're not a feature you need to train or tune for months before seeing results. They came ready. By the end of our first week, 50% of incoming tickets were being resolved automatically - password resets, access requests, software provisioning - without anyone on the team touching them. That kind of immediate impact is rare. **What do you dislike about Harmony?** The platform is moving fast, which is mostly a good thing, but it also means some features are still maturing. Occasionally you want a configuration option or a reporting view that isn't quite there yet. That said, the team is responsive and things tend to get built quickly. **What problems is Harmony solving and how is that benefiting you?** Our IT team was buried in repetitive, low-value tickets. The kind of requests that take two minutes to resolve but add up to hours every day. Harmony automated the bulk of that in the first week itself, freeing the team to focus on projects that actually require their expertise. Beyond ticket volume, we also consolidated tools. Service desk, asset management, and software management now live in one place instead of three, which cuts context-switching and gives us a single view of our IT environment. ### 37. Streamlined Day-to-Day IT Operations with an Outstanding Team **Rating:** 5.0/5.0 stars **Reviewed by:** Matan D. | VP AI, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** It helps streamline day to day IT operations like never before! And working with the team is absolute joy, such smart and devoted people **What do you dislike about Harmony?** Nothing. I want more of what they have across my entire IT landscape **What problems is Harmony solving and how is that benefiting you?** Streamlining ticketing systems handling. Their AI workflows automate processes that use to be manual, taking a lot of time of our teams and keeping our customers unease ### 38. AI Agents That Take Pressure Off Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Stefy J. | Cloud Security Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** Harmony takes a lot of pressure off smaller teams. The AI agents handle routine tasks with minimal supervision, which feels like having extra support without increasing headcount. Even during busy periods, the system continues to run reliably and keeps things moving. **What do you dislike about Harmony?** The initial role and permission setup required careful planning. After going live, we had to revisit and adjust a few configurations. It’s manageable overall, but it’s worth noting upfront. **What problems is Harmony solving and how is that benefiting you?** Our team was stretched thin handling daily support requests. Harmony helped reduce that workload, which freed us up to focus on more strategic tasks. Overall, it has improved our team’s productivity. ### 39. Effortless AI Automation with Stellar Team **Rating:** 5.0/5.0 stars **Reviewed by:** Omry H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Harmony?** I like that Harmony is automating a lot of our manual flows, making IT really autonomous and saving a lot of time for the team. The employees are super happy with the response times and resolution time. The team was great in helping us onboard and see value really fast. Setting up Harmony was super easy, and the platform is also super easy to use. **What do you dislike about Harmony?** Nothing really they are great! **What problems is Harmony solving and how is that benefiting you?** Harmony automates our IT helpdesk, asset management, and employee onboarding/offboarding, making IT autonomous and saving time. The team is super happy with the response and resolution times. ### 40. Effortlessly Boosts IT Workflow with Smart AI Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ogen C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Harmony?** I like how Harmony blends AI into the IT world smartly, making things a lot faster on a day-to-day basis with the automatic software and group assignment using AI agents. The initial setup was a 10/10 for me because it was easy, clean, and fast. **What do you dislike about Harmony?** Overall it's an awesome system, but a bit more customization and improvements to the software budget management can add a lot of value for me. **What problems is Harmony solving and how is that benefiting you?** I use Harmony for ticketing, permissions flows, inventory, and software management. The AI integration speeds up tasks a lot with automatic software and group assignments. ### 41. Great UI That Just Works, With Clear IT Ops Visibility and Control **Rating:** 5.0/5.0 stars **Reviewed by:** Ron R. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** Great UI, everything just works. The product gives clear visibility and control to all of my IT ops. **What do you dislike about Harmony?** It's still a new product so there are a few missing features, but the team is catching up quickly. **What problems is Harmony solving and how is that benefiting you?** Visbility and control on 100% of what I need from an IT perspective. ### 42. Harmony Comes Ready with the Workflows You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Avi Z. | Senior Director of Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** It is a software that you manage and manages you! Instead of customizing the tool for countless hours. Harmony comes out of the box with all the workflows you need. **What do you dislike about Harmony?** Nothing so dislike. Although they are a start up you get the attention of a large enterprise. **What problems is Harmony solving and how is that benefiting you?** IT ticketing ### 43. great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Harmony?** I like the AI features, and I can modify the bot to fit my needs. **What do you dislike about Harmony?** I get alot Slack notifications need to fix it. **What problems is Harmony solving and how is that benefiting you?** When the AI configures the system, it can save the IT team a lot of time. In addition, the assets and IT equipment plugin lets me manage everything in one place, which makes it easier to keep track of what we have. ### 44. Simple to Operate with Powerful Features and Easy Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Yuval S. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Harmony?** The system is very simple to operate Gives a wide advantage in the IT world Concentrates many features that are important to every manager Very easy integrations **What do you dislike about Harmony?** The dashboards are still not perfect-but you can still work with it **What problems is Harmony solving and how is that benefiting you?** inventory ticketing system Centralizes all IT worlds in one application ### 45. Easy to Access, Mobile-Friendly, and Action-Driven **Rating:** 5.0/5.0 stars **Reviewed by:** Dvir C. | Co-founder and CTO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Harmony?** Its easy and friendly to use, customer service is great, its helping us implement best in class practices. **What do you dislike about Harmony?** We experienced a couple of minor bugs, but the Harmony team immediately addressed and communicated back. **What problems is Harmony solving and how is that benefiting you?** Triaging, integrated with our slack, one place to manage inventory, tickets and IT ### 46. Smart, Evolving Answers That Improve Over Time **Rating:** 4.0/5.0 stars **Reviewed by:** Noam R. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Harmony?** I like that it learns over time and occasionally changes its answers and solutions. **What do you dislike about Harmony?** The client-side options and tweaks feel quite limited. **What problems is Harmony solving and how is that benefiting you?** Harmony provides answers for both users and agents, and it also runs automations that we previously had to handle manually. ### 47. Effortless Ticket Management with Harmony **Rating:** 5.0/5.0 stars **Reviewed by:** Nadav L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** I appreciate that Harmony is intuitive and works out of the box, making it easy to use. I also value the feature of resolving tickets through the Employee dashboard panel, which enhances the ticket management process. **What do you dislike about Harmony?** I think Harmony could improve when it comes to customizing dashboards. I'd like to be able to create my own dashboard panels. **What problems is Harmony solving and how is that benefiting you?** Harmony automates ticket solving, which is intuitive and works out of the box, easing ticket management for my team. ### 48. Significantly Simplifies IT Operations with Automated Resolution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Harmony?** It significantly simplifies our IT operations. We’re seeing fewer tickets, and more issues are being resolved automatically. **What do you dislike about Harmony?** No downsides so far. Really gave a push to better IT experience. **What problems is Harmony solving and how is that benefiting you?** Manual interaction with IT is very poor from the employee side. There are too many tickets, and resolution times are long. From the IT side, the volume of tickets is horrendous, and most of them are very minor issues. Harmony attends to this quite well. ### 49. Effortless IT Issue Solver with Quick AI Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Elad P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Harmony?** I like that Harmony fixes my issues without having to wait for assistance. I use its AI assistant by just talking with it, and it solves my issues. The initial setup was very simple, and these aspects make Harmony quite valuable to me. **What do you dislike about Harmony?** It missed some features. I want to be able to add a custom function. **What problems is Harmony solving and how is that benefiting you?** Harmony helps me solve IT issues quickly, especially with AWS and Okta auth. Its AI assistant resolves problems without waiting for support. ### 50. Harmony: Integrated, Fast, and Future-Ready for IT Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Yakir S. | DevOps Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** I use Harmony for managing IT workflows, and I really like how it's integrated and next generation. The AI feature is particularly impressive as it speeds up any workflow I have. The initial setup was super fast, which was a pleasant surprise. **What do you dislike about Harmony?** It needs more integrations such as desktop management. **What problems is Harmony solving and how is that benefiting you?** I use Harmony for managing IT workflows. It speeds up IT handling and gathers information from all systems, accelerating any workflow with its integrated, next-generation AI. - [View Harmony pricing details and edition comparison](https://www.g2.com/products/harmony-2026-03-02/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+03%3A51%3A08+-0500&secure%5Bsession_id%5D=f0a5d3d9-aadc-4913-bd32-e8700b479ae8&secure%5Btoken%5D=a8790c48ec3567f3e874c558bef177ee016343e88038dc9d54de5a6f8c3dba15&format=llm_user) ## Harmony Integrations - [Addigy](https://www.g2.com/products/addigy/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Apple Business Essentials](https://www.g2.com/products/apple-business-essentials/reviews) - [AWS Identity and Access Management (IAM)](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [BlueTally](https://www.g2.com/products/bluetally/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 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[SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workwize](https://www.g2.com/products/workwize-workwize/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Harmony Features **Administration** - Change Management - Asset Management - Reports & Analytics **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Harmony Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,119 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews)