Top Free Service Desk Software
Check out our list of free Service Desk Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Service Desk Software to ensure you get the right product.
View Free Service Desk Software
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
60 Service Desk Products Available
View all Service Desk Software
OverviewUser Satisfaction
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.1
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
BG
Freshservice has been a valuable tool, that is not only cost friendly, but also user friendly. It has helped our organization stay focused and... Read review
DH
Freshservice offers an intuitive, modern interface that’s easy for both agents and end users to navigate. The modular structure makes it adaptable... Read review
OverviewUser Satisfaction
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
SA
Best product for raising tickets at low cost. Read review
JG
This tool is very customizable , and it has user freindly interface combined with nice functionality.it helps to tailor workflows and processs for... Read review
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
OverviewUser Satisfaction
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
HP
Organize high volumes of requests in a centralized system.
Consolidate interactions into one thread.
Maintain customer service standards.... Read review
AC
One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing... Read review
(966)4.3 out of 5
Entry Level Price:0 /agent/month
5th Easiest To Use in Service Desk software
View top Consulting Services for Jira Service Management
OverviewUser Satisfaction
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
MS
Ease of ticket creation and assignments. Read review
AK
Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of... Read review
(1,080)4.6 out of 5
2nd Easiest To Use in Service Desk software
View top Consulting Services for Atera
OverviewUser Satisfaction
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.5
Ticket Prioritization
Average: 8.7
8.4
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
OverviewUser Satisfaction
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department.
*FIles can easily be attached and dowloaded, hassle... Read review
UO
As a vivantio user, it is very convenient to use and a user friendly application. Read review
OverviewUser Satisfaction
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use.
Price point is lower compare to it's compitator. Read review
OverviewUser Satisfaction
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.2
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
RM
Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. Read review
MS
GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and... Read review
OverviewUser Satisfaction
Helpdesk 365 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.6
9.3
Ticket Prioritization
Average: 8.7
8.9
Automate Ticket Routing
Average: 8.7
9.0
Knowledge Base/Ticket Integration
Average: 8.2
DF
I like Helpdesk because you are able to know about customers information name,email database may also include past purchase.
Helpdesk 365... Read review
AP
It is a free ticketing system ,without any additional charges unlike other systems.
You can use your mobile phone for ticketing ,Our team works... Read review
OverviewUser Satisfaction
Kaseya VSA features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.6
8.0
Ticket Prioritization
Average: 8.7
7.9
Automate Ticket Routing
Average: 8.7
7.6
Knowledge Base/Ticket Integration
Average: 8.2
(252)4.7 out of 5
7th Easiest To Use in Service Desk software
OverviewUser Satisfaction
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
6.6
Ticket Prioritization
Average: 8.7
9.2
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
OverviewUser Satisfaction
ClearFeed features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.6
8.5
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
7.6
Knowledge Base/Ticket Integration
Average: 8.2
LB
ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to... Read review
KC
It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers... Read review
OverviewUser Satisfaction
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
7.5
Ticket Prioritization
Average: 8.7
7.4
Automate Ticket Routing
Average: 8.7
6.8
Knowledge Base/Ticket Integration
Average: 8.2
AC
Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
JQ
Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
OverviewUser Satisfaction
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
7.4
Knowledge Base/Ticket Integration
Average: 8.2
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
AH
Out of the box prepackaged ITL workflow. Read review
OverviewUser Satisfaction
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
GK
It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
AP
Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue... Read review
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy