# ClearFeed Reviews **Vendor:** ClearFeed **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 159 ## About ClearFeed ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click. ## ClearFeed Pros & Cons **What users like:** - Users commend the **outstanding customer support** of ClearFeed, appreciating the fast responses and feature requests attention. (23 reviews) - Users appreciate the **ease of use** of ClearFeed, finding it handy and efficient for tracking requests effortlessly. (22 reviews) - Users appreciate the **seamless integration** of ClearFeed with Slack and other tools, enhancing support management efficiency. (19 reviews) - Users appreciate the **communication efficiency** of ClearFeed, enabling seamless support management directly within Slack. (13 reviews) - Users find **easy integrations** with Slack in ClearFeed, enhancing workflow and streamlining support request management. (11 reviews) - Helpful (11 reviews) - Users value the **quick response times** of ClearFeed, greatly enhancing their customer support operations and efficiency. (9 reviews) - Alert Notifications (8 reviews) - Efficiency (8 reviews) - AI Integration (7 reviews) **What users dislike:** - Users find the **ticketing issues** with ClearFeed limit workflow flexibility and can hinder user experience. (9 reviews) - Users face **messaging issues** with ClearFeed, including limited notifications and challenges with viewing attachments in chats. (6 reviews) - Users find the **limited customization** options frustrating, notably with notifications and the Slack bot's name. (5 reviews) - Users find the **missing features** of ClearFeed limit its potential, particularly in analytics and customization. (5 reviews) - Users find the **organization of message threads confusing** , expressing a need for more intuitive controls and templates. (4 reviews) - Limited Functionality (3 reviews) - Notification Issues (3 reviews) - Clunky Interface (2 reviews) - Editing Limitations (2 reviews) - Limited Automation (2 reviews) ## ClearFeed Reviews ### 1. Seamless Slack Integration, Fast Support, and a Simple, Reliable UI **Rating:** 5.0/5.0 stars **Reviewed by:** Jay B. | Senior Account Specialist - Training & Development Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about ClearFeed?** Integration with slack is key to our daily work flow and that's critical. In terms of handling tickets, having clear insight into interactions is key. UI/UX is user friendly and fairly simple. With regards to performance it is quick and efficient. I have yet to see it down. We're always looking to save money rather than use high priced systems so as it stands the pricing is satisfactory. Setting up the service was easy and the support we receive is fast. Unfortunately, I myself haven't used the AI/intellgience features. **What do you dislike about ClearFeed?** The filters section can use refinement. Since I carry admin for some channels I'm not always to separate data from tickets I have created and tickets that have been assigned to me. Perhaps the AI/Intelligence could me support this in the future but I would have to read up more on it. Also, when filing tickets in Slack, I'm not able to view other windows. Not sure if this could be addressed in the future. **What problems is ClearFeed solving and how is that benefiting you?** I addressed this before, mainly with ticketing within different silos of the company. ### 2. Simplifying Internal Issue Tracking, RCA & Ownership **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha S. | Sr. Regional Technical Account Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about ClearFeed?** We have been using ClearFeed for a few years now, mainly for internal support and managing requests through Slack. Over time, the product has improved quite a bit, especially when it comes to notifications and overall tracking. One thing that stands out is how much easier to keep track of issues across different channels. Earlier things would often get lost in Slack threads, but now there is much better visibility into status, ownership, and response timelines. **What do you dislike about ClearFeed?** We struggled a bit when we explored using ClearFeed beyond internal workflows, specifically as a customer-facing support tool. For our setup, the Slack dependency became a challenge since our external support doesn't use Slack. **What problems is ClearFeed solving and how is that benefiting you?** For our internal support use cases, ClearFeed has been quite helpful. It brings structure to what would otherwise be scattered Slack conversations. Now we can track issues more clearly, assign ownership, and ensure nothing breaks internally. It's especially helpful when multiple teams are involved, and you need visibility into everything. **Official Response from Ankit Jain:** > Thanks for your feedback Sneha. ### 3. My Experience of using ClearFeed **Rating:** 4.5/5.0 stars **Reviewed by:** Arun S. | SDE 2, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about ClearFeed?** 1. It seamlessly converts Slack conversations into trackable support tickets. 2. It helps me manage customer requests without having to leave Slack. 3. The AI suggestions make it faster to respond to queries. 4. It integrates smoothly with tools like Jira and other support systems. 5. It improves visibility by providing useful support metrics and tracking. **What do you dislike about ClearFeed?** Initial setup and configuration can take a bit of time, and some of the more advanced features may feel complex for new users. I also think the customization options for workflows and automation could be improved, and the analytics and reporting tools could provide more detailed insights. **What problems is ClearFeed solving and how is that benefiting you?** 1. Prevents request loss in chat by converting Slack / Teams conversations into structured tickets, so important issues don’t get missed. 2. Adds ownership and accountability by automatically assigning requests and tracking status, which reduces confusion about who should respond. 3. Improves response and resolution time with SLA tracking and reminders that help teams act faster on pending queries. 4. Provides visibility and analytics by giving managers insight into workload, performance, and bottlenecks. 5. Reduces context switching by integrating with helpdesk and engineering tools, so teams can manage support without leaving chat. 6. Scales chat-based support by helping growing teams handle higher support volume in an organized, measurable way. ### 4. Clearfeed Is Essential for Busy Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lester M. | Head of Support, Processes and Standards, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** My team manages posts across more than 50 customer channels, and keeping on top of questions and discussions can easily become a full-time job. With Clearfeed, we can instantly see what needs a response and what’s just noise. But the real game-changer is the automation. Tasks that previously had to be configured individually for each customer are now applied automatically when a customer is assigned to a collection. That alone saves us a huge amount of time. **What do you dislike about ClearFeed?** To be honest, there is nothing I don't like at the moment, I don't think I could take it away from my team if I tried. If I had to be picky, I'd love to see a richer reporting engine to satisfy requests for customer insights on Slack. But I'm sure it will come **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed simplifies our support processes and makes it easy for us to keep on track with what customers are really asking. It genuinely saves us time by reducing all those manual automation steps and provides us with a single triage queue to manage incoming requests. Its like an inbox for Slack. Now we use it a lot and start to wish for features like applying a Canvas to a channel ### 5. Easy to Use, All-in-One Visibility with Powerful AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** I love how easy it is to use. It’s made my People Ops team more effective and helped us cut down on administrative time across various Slack threads. We now have everything in one place, with better visibility into what each of us is working on. My favorite feature is the AI capabilities. I also really appreciate how quickly you implement improvements, enhance existing functionality, and take feedback on product features. **What do you dislike about ClearFeed?** My only feedback is that when someone replies to a ticket in Slack that originated from an external email, I wish we could edit or delete the email that gets sent out. There are times when we need to revise or remove our replies, but because the system automatically emails the person who submitted the ticket, we can’t take it back once it’s been sent. **What problems is ClearFeed solving and how is that benefiting you?** It gives us clear visibility into multiple ongoing projects, initiatives, and employee relations. It also helps us get time back by using AI to respond to repetitive tickets, so we can focus more on higher-priority work. ### 6. Effortless Communication with ClearFeed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ClearFeed?** We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack channels, making it incredibly easy for our support team to stay on top of customer requests without missing a beat. The real-time notifications and smart automation features save us so much time and effort, allowing us to focus on delivering the best possible customer experience. The customer support from ClearFeed has been outstanding as well. They're responsive, attentive, and eager to help, making sure we get the most out of the platform. If you're looking for a solution to bridge the gap between customer communication and your internal workflows, I highly recommend ClearFeed. It’s been a fantastic addition to our toolkit and has significantly improved our response times and team efficiency. **What do you dislike about ClearFeed?** Based on the feedback from our customers, AI-generated answers may take a while to become useful and accurate, but it's super nice to have them for internal training purposes. **What problems is ClearFeed solving and how is that benefiting you?** Connecting our customers request and converting some of them to Zendesk external tickets or Jira internal tickets. ### 7. Clearfeed Makes Internal Issue Tracking and Ownership Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Mani M. | Regional Technical Acccount Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** When it comes to handling and routing internal issues, Clearfeed feels like the best tool for the job because it makes it easy to track each issue’s status. It also helps ensure issues are addressed promptly by clearly establishing ownership. **What do you dislike about ClearFeed?** As a Support CRM, it currently depends heavily on Slack, which may not be the right fit for everyone. **What problems is ClearFeed solving and how is that benefiting you?** We raise and resolve multiple issues on Slack across different channels, and Clearfeed comes into the picture here by helping segregate those issues and track them easily for all stakeholders. ### 8. ClearFeed Simplifies CX Support with Easy Slack Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** ClearFeed has been a real lifesaver for CX support! We’ve used ClearFeed extensively to keep track of open tickets coming in from multiple support channels. The UI is straightforward and easy to use, and its active integration with different Slack channels makes the whole process smoother, more efficient, and easier to manage. **What do you dislike about ClearFeed?** Because we rely so heavily on ClearFeed, any downtime has a major impact on our operational processes. **What problems is ClearFeed solving and how is that benefiting you?** Our support queries are vast and highly technical. Before ClearFeed, we had a system of google sheets and slack channel threads that were fragmented and difficult to keep a track of. ClearFeed offers accountability + SLA tracking. This is especially important for tasks that require expenses, such as tools purchasing or shipping. ### 9. Great tool for ticket management, but Insights Dashboard and UI Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** Clearfeed makes it very easy to channelize requests/messages received from various sources. I also like the AI features, definitely worth exploring. **What do you dislike about ClearFeed?** I think Clearfeed does not provide good insights based on the tickets collected over a period of time. The existing insights feature is very limited. I feel the ned of a good dashboard where one can have all the widgets configured to see everything in one view. I also think some of the feature that have been shipped, are not fully useful (Parent-Child ticket linking for instance) The web ui needs to be revamped to make it more interactive and insightful. **What problems is ClearFeed solving and how is that benefiting you?** It helps our support team in not missing out on things. Its 2-way ticketing system works really well. ### 10. Auto-Organizes Team Conversations Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah H. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** It auto-organizes for our team without having to track or tag important conversations and slack threads **What do you dislike about ClearFeed?** Sometimes the extra channels make it hard to know what is internal and external so you have to double check constantly you've responded in the correct thread **What problems is ClearFeed solving and how is that benefiting you?** We have many workstreams internally and externally with customers that we need to manage -- clearfeed makes it so we can track and resolve and keep on top of it all without it consuming all of our time. ### 11. An Awesome Automation Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** Its an awesome tool for automation, gets the job done **What do you dislike about ClearFeed?** Complexity in Setup and Configuration ClearFeed is powerful, but it isn’t exactly “plug-and-play,” especially when you’re trying to support more complex workflows. Initial Learning Curve: Setting up triggers, automated responses, and bidirectional syncing with tools like Jira or Salesforce can get fairly technical and may take a meaningful amount of time to configure properly. Workflow Maintenance: As your Slack channel structure or internal processes evolve, you’ll often need to go back and manually adjust your ClearFeed configurations so nothing “leaks” through the cracks. **What problems is ClearFeed solving and how is that benefiting you?** It turns messy chats into organized tasks. ### 12. Great tool for Slack support! **Rating:** 5.0/5.0 stars **Reviewed by:** Rithvik H. | Senior account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about ClearFeed?** Great tool for slack support. Havent faced a challenge so far. Ease of use & tracking. **What do you dislike about ClearFeed?** They can support integrations with other tools as well. It would help to have a unified system for our support process. **What problems is ClearFeed solving and how is that benefiting you?** We use clearfeed as a ticketing tool for our premium slack support. ### 13. Easy Way to Track Support Requests and Reduce Context Switching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** As a software engineer, it helps me to keep track of open support request and better manage context switching. I feel it's very easy to use and is something that integrates into our day-to-day as a SaaS company. **What do you dislike about ClearFeed?** Couldn't find anything I dislike in the past year or so using it. I am only a user in terms of receiving notifications/communications and do not have input on integration or more extensive features. **What problems is ClearFeed solving and how is that benefiting you?** Manage context switching as a developer needing to keep track of a lot of open issues and requests. Have the ability to more easily have a complete trail of all that was done in regards to something. ### 14. Clearfeed Makes Slack Ticketing Seamless and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ClearFeed?** Clearfeed made it extremely easy for us to link our ticketing system to our customers in slack. The UI is super easy to use - I am not a developer, by any stretch, but was able to effectively be the Admin for this tool and easily add/remove slack channels. Our teams can meet our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. **What do you dislike about ClearFeed?** Honestly, nothing - easy to use tool that accomplishes our objective of meeting our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. **What problems is ClearFeed solving and how is that benefiting you?** Our teams can meet our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. ### 15. Amazing tool to keep track of slack interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchit J. | Senior Program Manager - Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** The dashboard helps in tracking the inflow of tickets in a realtime manner **What do you dislike about ClearFeed?** Custmization options can be increased in terms of reactions driven actions **What problems is ClearFeed solving and how is that benefiting you?** The business teams were raising requests on Slack. Support teams bandwidth was going into resolving those but it was not getting counted in their efforts. Clearfeed linked those request to Zendesk and brought visibility ### 16. Solves a Key Problem Brilliantly **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin P. | Senior Revops, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** the problem it solves is great, we have used it extensively **What do you dislike about ClearFeed?** the ui is too hard to understand , feel like a lot of improvement needed **What problems is ClearFeed solving and how is that benefiting you?** the problem is to track slack conversations and it exactly does what we wanted ### 17. Great Slack Support via Zendesk with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about ClearFeed?** Great solution for Slack support via Zendesk. Great Support. **What do you dislike about ClearFeed?** A bit complex to adjust the triggers to our way we implement Zendesk statuses. **What problems is ClearFeed solving and how is that benefiting you?** Zendesk doesn't offer a way to support customers on ### 18. would love to learn more from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam K. | analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** everything there is to offer about the sofware **What do you dislike about ClearFeed?** nothing yet as i need to discover more about it **What problems is ClearFeed solving and how is that benefiting you?** none ### 19. Great tool to help with the triage of bugs **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell K. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about ClearFeed?** Its got a great UI thats easy to filter. **What do you dislike about ClearFeed?** Im not sure if it is our configuration, but it would be good to get some automated updates on the ticket status **What problems is ClearFeed solving and how is that benefiting you?** It helps us with initial triage of bugs raised internally, before qualifying bugs can be promoted to jira ### 20. Extremely satisfied - small room for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry S. | Head of Tech upport, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** ClearFeed is an excellent tool for managing support requests, offering an intuitive interface that feels very similar to Halp, which we previously used. It’s incredibly easy to integrate and works seamlessly within our workflow. One of its standout features is the super-fast customer support available directly through Slack, making issue resolution quick and efficient. Overall, it’s a great replacement for Halp and a highly reliable solution. **What do you dislike about ClearFeed?** One drawback of ClearFeed is that it doesn’t allow simultaneous use of both manual ticket creation via emoji reactions and automatic ticket creation from a simple Slack post in a synced channel. Having to choose between these two options limits flexibility and can be inconvenient depending on the workflow. **What problems is ClearFeed solving and how is that benefiting you?** We have ClearFeed synced with Jira, allowing tickets to be automatically created and updated. This helps us efficiently track our work volume as we receive support requests, ensuring better organization and visibility into our team's workload. ### 21. Workflow Efficiency Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Dan L. | Associate Athletics Director, Facilities and Capital Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** ClearFeed integrates seamlessly with our main communication application, Slack. This allows us to take real time messages and turn them into a work order with the click of one button. We then handle every touch of the request, from building manager, maintenance manager and technician through this one system. It's seamless and allows everyone visibility and transparency with where we are. It has really streamlined our process. **What do you dislike about ClearFeed?** We are challenged with our inability to edit a ClearFeed request once it is entered. Whether there is a typo or no photo attached, it seems like our only option to edit it is to delete it completely and start again. Not a huge issue but it's an extra step if we aren't perfectly descriptive with our initial request. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed streamlines our work order system for our maintenance division. It benefits us by giving visibility to everyone involved in the work order as to where we are in real time. It also has organized our tickets and allows our maintenance manager to comment, assign and close out tickets much more quickly. ### 22. ClearFeed has made my job easier **Rating:** 4.0/5.0 stars **Reviewed by:** Storm H. | IT Infrastructure Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ClearFeed?** It has never gone down or needed support technically. It is easy to work and set-up/ **What do you dislike about ClearFeed?** Nothing really. It does what I want it to. **What problems is ClearFeed solving and how is that benefiting you?** We do not want a corporate ticketing system for our internal users and we wanted something easy to use within Slack so that users feel like they have an instant communication with the IT department. Clearfeed was the only tool on the market that allowed me to accomplish this. ### 23. Easy to Use, Quick to Implement, and Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** Ease of Use Ease of Implementation Customer Support Ease of Integration **What do you dislike about ClearFeed?** The responses are sometimes quick, but they don’t always show deep thinking or strong reasoning. **What problems is ClearFeed solving and how is that benefiting you?** Helping Customers with the right resolutions techniques ### 24. Efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Marlon E. | LDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about ClearFeed?** Seamless Slack integration with instant AI support and good for metrics **What do you dislike about ClearFeed?** Limited workflow customisation and automation options **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed centralizes tickets in Slack, reducing noise and ensuring no leads or requests slip through. This helps me respond faster, track conversations better, and focus more on qualifying prospects instead of chasing updates. ### 25. NEW, EFFECTIVE - WORTH THE SHOT! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ClearFeed?** It eliminates the need to switch platforms by letting my team manage and respond to support queries directly within Slack, while still maintaining proper ticketing discipline in the background. **What do you dislike about ClearFeed?** It would be great to have more intuitive controls or templates for common use cases. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed solves the problem of support and request tracking getting lost in Slack threads. Before, it was hard to manage requests across teams—things slipped through the cracks, and there was no visibility or ownership. Now, with ClearFeed, we can convert Slack messages into structured tickets, track them through to resolution, and maintain accountability. ### 26. ClearFeed Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about ClearFeed?** ClearFeed stands out for its ability to seamlessly integrate communication platforms like Slack, Microsoft Teams, and Zendesk with various customer support and ticketing systems. Its AI-powered features enhance collaboration, streamline workflows, and provide actionable insights, making customer support more efficient and responsive. **What do you dislike about ClearFeed?** Learning Curve can be made more easier.. **What problems is ClearFeed solving and how is that benefiting you?** We are using ClearFeed for our support desk where our customers create support tickets for the application bugs and issues ### 27. The Startup to Save your Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Tom N. | Jr Production Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** Clear feed allows for visibility across the board from your customer interactions. Customize the channel you wish to use as a "working" channel and the source of truth for all requests, with automation and AI on top for getting requests triaged, escalated and resolved in the customers environment. **What do you dislike about ClearFeed?** More of a Microsoft Teams limitation, unable to listen to chats and it has to be on your endpoint not the customer's. **What problems is ClearFeed solving and how is that benefiting you?** Never missing a request, living in the customers environment. ### 28. The data and dashboards are accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Anwesh S. | MarkOps- Lead development representative , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about ClearFeed?** The tickets can be re-opened and can be backtracked. We can add gsheets to the tickets. **What do you dislike about ClearFeed?** Sometimes it glitches when assigning tickets **What problems is ClearFeed solving and how is that benefiting you?** To track all my daily activities and understand my TAT ### 29. Great for Slack-Zendesk Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about ClearFeed?** Really helpful to connect Slack and Zendesk support- customers or colleagues can raise tickets from slack conversations and manage the ticket inc responses directly on the thread, saving everyone switching platforms. The implementation was straightforward forward and we don't generally have any issues. Overall, it's a solid tool that improves our workflow and we'd recommend it! **What do you dislike about ClearFeed?** Not much to complain about but could improve on the level of customisation available e.g. the slack bot name "Clearfeed" isn't ideal in a customer channel **What problems is ClearFeed solving and how is that benefiting you?** Slack-Zendesk integration (replaced the deprecated Halp product). The native Slack-Zendesk integration is too basic for our needs so Clearfeed covers this gap e.g. Two-way sync between platforms so customer can respond on the slack thread and more customisable workflows ### 30. Great Tool Backed by a Responsive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah D. | Revenue Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** Clearfeed has been a solid addition to our team’s workflow. It’s really helped us streamline internal processes and stay on top of requests more efficiently. What I appreciate most is their support team—they’re responsive, open to feedback, and genuinely committed to improving the product. You can tell they care about building something that works for their users. They’ve been great about adapting and evolving based on our needs, which makes a big difference. **What do you dislike about ClearFeed?** It's taken some time to iron out the best workflow and best practices for our team. **What problems is ClearFeed solving and how is that benefiting you?** Streamlining how we manage customer messages and requests through Slack. ### 31. Simple solution to a complex problem! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** The ease of use, and the reliability. Customer service has been great in helping us get everything set up. **What do you dislike about ClearFeed?** There were a few limitations in the build out of our slack messages in how we wanted them to look vs. our previous connection tool, but were not large enough to cause any major issues. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed has helped us in solving the issue of having a remote guest facing team primarily in Zendesk and an on site/in-field team having to utilize multiple tools to communicate and execute on guest requests. By using this tool we were able to eliminate 2x other toolsets, keeping our remote team in zendesk and our in-field team in slack. This has greatly increased response time, accuracy and tracking leading to happier guests, and happier team members. ### 32. Adds overhead/notification bloat in Slack **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ClearFeed?** It's nice that it aggregates all customer asks into a separate channel, though this can be easily achieved just monitoring the channels themselves **What do you dislike about ClearFeed?** Doesn't recognize actual customer asks well Creates a confusing second copy of all slack threads Makes slack more confusing to use **What problems is ClearFeed solving and how is that benefiting you?** I'm a field engineer that uses clear feed to track customer issues brought up in slack ### 33. Great tool for my team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about ClearFeed?** Clearfeed allow users to quickly send us feeback. I like that we can answer issues directly in our Slack. **What do you dislike about ClearFeed?** The triage channel in Slack is convenient to answer one issue, but it's sometime hard to keep track of all of the current issues. **What problems is ClearFeed solving and how is that benefiting you?** We use it for our front end users, the salesperson. ### 34. Great Tool with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre G. | Customer Support Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about ClearFeed?** It's easy to setup. You essentially set it and forget it. Their support is also great! Everytime I send a message to them in our dedicated Slack channel, I get a response fairly quickly. They also recently offered to get on a call with me to help create a workaround for an issue I was having. They work in the IST timezone so it's great that they were able to accommodate my MST timezone to setup that call. It was genuinely 10pm for them, and 9am for me. Yet I still got the support I needed, thanks Lalit and the rest of the ClearFeed team! **What do you dislike about ClearFeed?** I know they're working on it, but would love to see more trigger/condition functionality in their automations. **What problems is ClearFeed solving and how is that benefiting you?** It solves a problem we've been having for a very long time. Our Customer Support team used to need to monitor multiple support channels, Slack being one of them. With ClearFeed our other teams who are more active in Slack (Merchant Success) can now create Intercom tickets for our support team, making it so our support team only needs to look in one place and we can offer quicker responses to our customers. ### 35. Great Halp Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Murat D. | Systems Administrator and IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ClearFeed?** When I found out Atlassian had aquired Halp I knew that was the end of an amazing Slack driven IT Support Desk. But since then I have discovered ClearFeed and it has been a perfect replacement, and with the added AI and Knowledge Base, it performs incredibly well. It was so easy to set up and get it working, and integrating with Slack was an absolute breeze. Honestly I could have had ClearFeed set up and ready for production use in a single day. Their customer support is also amazing, you get added to a slack channel and if there are any issues you can just reach out. They have been so accomodating and friendly, always sorting out any issues. ClearFeed is now our main ticketing solution and we use it exclusively and frequently. **What do you dislike about ClearFeed?** I wouldn't say its a dislike, but ClearFeed is still new and a lot of exciting features are already on the roadmap. We cant wait to see it grow! **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed is our internal service and help desk, it integrates with Slack allowing us to create and manage tickets in Slack directly, saving time and keeping everything nicely organised in dedicated channels **Official Response from Ankit Jain:** > Thanks for a detailed feedback Murat. ### 36. A great combination of easy-to-use and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about ClearFeed?** Their support staff was very communicative and helpful and even listened to our product requests and put it on their roadmap. The UI is very easy to use and the knowledge base is very built out as well. It was easy to set up and integrate into our tech stack and our whole team was able to execute their functions much easier day-to-day. **What do you dislike about ClearFeed?** They are still building out some of the features and it could be a bit more robust on the reporting side. **What problems is ClearFeed solving and how is that benefiting you?** Ticketing system for issues that arise with clients. ### 37. The streamline collaboration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antonin G. | data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about ClearFeed?** I've never been confronted to such an easy tool to implement. Usage of many features easily integrated for my use cases which makes it used a lot. Customer support is very close to your issues **What do you dislike about ClearFeed?** I wouldn't have any on my mind for now ! **What problems is ClearFeed solving and how is that benefiting you?** It allows me to register live issues in my company and being able to track them / document and solve, a full lifetime cycle ### 38. Very helpful product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** I love that ClearFeed keeps track of the requests out customers make. Relatively simple and clean to use and keeps things from falling through the cracks. **What do you dislike about ClearFeed?** The organization of message threads within requests is sometimes confusing to me. **What problems is ClearFeed solving and how is that benefiting you?** Keeps our requests organized automatically. ### 39. Good Tool for checking status of Ticket **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** It shows the time taken to solve each ticket accurately **What do you dislike about ClearFeed?** Pausing or keeping the ticket on hold by stopping the running time is a pain. **What problems is ClearFeed solving and how is that benefiting you?** Solving the ticketing system which includes the time taken to solve a particular ticket by a particular user ### 40. Great service & easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** How easy it is for users to submit requests and for us to take action on them quickly **What do you dislike about ClearFeed?** There isn't anything specific I would maybe say the initial setup **What problems is ClearFeed solving and how is that benefiting you?** Having IT requests all in one place instead of receiving individual messages **Official Response from Ankit Jain:** > Thanks for sharing your feedback. ### 41. Clear dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** the ease of looking at the process, at any given point of time **What do you dislike about ClearFeed?** there is no dashboard to analyze everything for the team **What problems is ClearFeed solving and how is that benefiting you?** Tracking the teams activities and helping see the scenarios on what particular task they have at hand ### 42. Slack + Zendesk integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ClearFeed?** Easy integration with Slack. It's not needed to be a software develop to integrate it **What do you dislike about ClearFeed?** I would like more documentation and more option within the Clearfeed panel. **What problems is ClearFeed solving and how is that benefiting you?** Connecting Slack with Zendesk helping to capture tickets there ### 43. Great tool that helped us structure our business in an easy and intuitive way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** The team is super helpful, and the product is constantly evolving and being improved. **What do you dislike about ClearFeed?** No negative remarks, so far. We haven't experienced any major issues. **What problems is ClearFeed solving and how is that benefiting you?** Better visibility and overview of tickets. Measuring KPIs is easy, ### 44. Making Slack better **Rating:** 4.5/5.0 stars **Reviewed by:** Fredrik P. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about ClearFeed?** The support is outstanding. I always get fast responses and if we need a new feature they listen to us. The AI responses works great and has made our Slack support much better. **What do you dislike about ClearFeed?** Nothing really. Maybe it could be a better gui in the admin interface. **What problems is ClearFeed solving and how is that benefiting you?** It helps our users get help in our support channel with AI responses. ### 45. All slack channels in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ClearFeed?** I can assist merchants in one place instead of scouting through the long list of channels **What do you dislike about ClearFeed?** User interface looks like a kids’ app….. **What problems is ClearFeed solving and how is that benefiting you?** Providing personal support to high mrr clients ### 46. Highly recommended for high-growth startups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about ClearFeed?** Clearfeed has been extremely helpful in managing our support tickets on Slack, significantly enhancing the customer experience for our larger clients. We use it every day and truly appreciate the ease of integration as well as the excellent customer support provided by the Clearfeed team. **What do you dislike about ClearFeed?** While the user experience may improve and the learning curve may become easier, there is nothing to dislike about the product as it stands today. I am confident it will only get better from here.ill only get better from here. **What problems is ClearFeed solving and how is that benefiting you?** We faced challenges in managing client support requests across multiple Slack channels, which led to delayed response times and a poor customer experience. Clearfeed has enabled us to streamline the triaging of requests, allowing us to respond to clients within minutes instead of hours. ### 47. Great product and a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | Director - Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ClearFeed?** Clearfeed has created a lot of visiblity for communication done by customers over Slack and makes sure that nothing fall through cracks. Overall, thisresulted in a better customer expeirence. The product has continuouly evolved in the last couple of years and the Clearfeed team provided great support throughout helping us adopt it well. **What do you dislike about ClearFeed?** Cant think of any downside, the product is well thought. Would love to see CF agent getting added to private channels on its own. But I believe thats limitation on the Slack side. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed is helping to triage and gather tickets from various channels and push it to Freshdesk. Its helping us to provide support where our customers are. **Official Response from Ankit Jain:** > Thanks for sharing your feedback Rahul. ### 48. Simple and effective ticket management tool for Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Ajith N. | Senior DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ClearFeed?** ClearFeed has revolutionized our customer support operations. By seamlessly integrating with Slack, it has streamlined our ticket management process, improved response times, and boosted overall team efficiency. We love how it automatically converts Slack threads into tickets, ensuring nothing falls through the cracks. The ability to track SLAs, prioritize issues, and collaborate effectively within Slack has significantly enhanced our customer satisfaction. Additionally, ClearFeed's robust analytics provide valuable insights to optimize our workflow. It's ability to reference documentation and auto-suggest solutions is game changing. **What do you dislike about ClearFeed?** The types of users that can be on clearfeed tenant is limited to admin and regular user. More granularity would be appreciated. **What problems is ClearFeed solving and how is that benefiting you?** The automation features, such as automatic ticket creation from Slack threads and real-time status updates, have transformed how we manage customer support. ClearFeed’s ability to prioritize critical issues and track SLA compliance keeps our team on top of every request, and the analytics provide deep insights into our performance. **Official Response from Ankit Jain:** > Thanks for sharing the detailed feedback on granular user permissions. If you can share more details on support@clearfeed.ai on specifics, that will be helpful. ### 49. Great product, easy to use! Great switch from Halp! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan H. | Technical Operations & Workplace Experience Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** I love how easy it was to setup, the help centre is extensive! We just wanted a decent tool for internal tickets. We have a small helpdesk and just needed something easy and simple to create, respond, and track metrics. The support team are great also, i've sent a couple of messages of issues/support needed and theyre always so quick to respond and troubleshoot/update me. You can make the tool as simple as you like, or use the more advanced features and bulk out your setup, I feel like it really does fit everybody. **What do you dislike about ClearFeed?** The cap of GPT powered answers. Im worried we'd go over the limit so havent enabled this as of yet. Halp had something similar, you could load answers into the tool itself, and when certain words or phases were asked it would send the answer you have outlined and offer if this hepled the user. This didnt have a cap either, so you could really bulk out some of your automated responses to common questions. GPT is all the rage now so I get it, but Halp had a good non GPT, non capped version, overall the tool was cheaper for the same offering as Clearfeed. **What problems is ClearFeed solving and how is that benefiting you?** I can monitor tickets easier with Clearfeed then with Halp. The way its laid out in Slack is jsut easier to look at, and the fact you can customise what you see in the ticket in Slack is nice. Tracking our SLA and CSAT is super easy too, reviewing these month on month, giving me direction on what needs attention. ### 50. Effortless Request Resolution with ClearFeed **Rating:** 4.5/5.0 stars **Reviewed by:** Priteeranjan D. | QA & Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** It simplifies data management and enhances communication efficiency, making it a valuable tool for streamlining workflows between teams across the organization. Its easy-to-use dashboard and interactive data make it a perfect tool to consolidate all solutions under one umbrella. We use it on a daily basis to streamline support tickets and resolve them within the SLA. This helps our customer support team address issues efficiently, and its ease of implementation makes it simple to track and manage. **What do you dislike about ClearFeed?** Sometimes, when we share the feed link with someone else, it doesn’t open and gets stuck. It seems like a bug, but it’s actually a UI issue, as I believe. **What problems is ClearFeed solving and how is that benefiting you?** We use it on a daily basis to streamline support tickets and resolve them within the SLA. This helps our customer support team address issues efficiently, and its ease of implementation makes it simple to track and manage. - [View ClearFeed pricing details and edition comparison](https://www.g2.com/products/clearfeed/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+12%3A16%3A03+-0500&secure%5Bsession_id%5D=feeba2b6-2ec5-4912-ac5f-e0067f57a135&secure%5Btoken%5D=7c196249fb4c9ca289cb6f4c64c3ed6629152ee61a52e57788fa884a82e25316&format=llm_user) ## ClearFeed Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## ClearFeed Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ClearFeed Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,388 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (957 reviews)