Vivantio Reviews & Product Details

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

Seller

Vivantio

Discussions

Vivantio Community

Overview by

Erica Templeton (B2B SaaS Marketer)

Pricing

Pricing provided by Vivantio.

Feature-inclusive, fully configurable service platform

Starting at $59.00

1 Agent License Per Month

View More Pricing Information

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Vivantio Integrations

(3)

Integration information sourced from real user reviews.

Vivantio Media

Manage Incidents, Problems, Service Requests, Change Management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips

Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)

Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers

Create internal private articles to aid your service delivery team, or public articles to help your customers

Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

G2 reviews are authentic and verified.

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Gerald S.

Digital Marketer

Mid-Market (51-1000 emp.)

11/10/2025

"Exceptional Customization and Streamlined Customer Support"

4.5/5

What do you like best about Vivantio?

First, I like the customization capabilities of Vivantio which makes it possible to align ITIL system.

It makes it easy to handle customer requests thus improving customer service.

I also like ease of managing and automating tickets which streamlines workflow for the support agents.

Also, the tool ensures a smooth and unified view of customer information which comes in handy in ensuring we give top and individualized customer support.

The increased efficiency in customer service reflects in reduced cost of doing business. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

It has been smooth and Vivantio meets our needs without hiccups. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

It has been a great tool for customer service and its great automation makes it possible and affordable to offer customer service with minimal compromises.

The tool ensures efficiency in customer service and not only does it ensures quality service, it leads to more conversion as well as customer loyalty. Review collected by and hosted on G2.com.

Satish K.

Software Engineer

Construction

Enterprise (> 1000 emp.)

11/10/2025

"Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"

4.5/5

What do you like best about Vivantio?

The versatility of this service management platform makes it a superior platform that has been beneficial to our company.

It is an easy to implement service management system that offers extensive coverage and configuration.

Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.

The customer service we get whenever we contact the support team of this service management platform is top notch. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Setting up Vivantio‘s dashboard may take time for beginners and they may require external help.

When it comes to handling large deployments, Vivantio is at times slow. Review collected by and hosted on G2.com.

Ifeoma E.

Operational Supervisor

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/16/2025

"Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"

4/5

What do you like best about Vivantio?

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users

We escalate our interactions with clients, where all help agents are available and informative

Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results

All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com.

sheetal m.

Systems Manager

Arts and Crafts

Mid-Market (51-1000 emp.)

9/17/2025

"Vivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered"

4.5/5

What do you like best about Vivantio?

Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems

The app requires limited or no training, as it has a UI that is designed in a simple manner

We get highly responsive customer feedback in cases we raise a complaint

The integration aspect is also good, mainly on automation or workflow management Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed

We experience sluggish performance when we include large databases in the system Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio makes support more organized and centralized, to capture incidents and complaints efficiently

We use Vivantio to include structured procedures or practices, which will make the process of business management easier

We track every ticket raised by a customer, ensuring that all support team are working and engaging with customers Review collected by and hosted on G2.com.

Daniel .

System Analyst

Mid-Market (51-1000 emp.)

8/28/2019

"simply but effective "

5/5

What do you like best about Vivantio?

very easy to use but to the point. very nice kit Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

reporting could do with a little more effort Review collected by and hosted on G2.com.

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/10/2025

"Vivantio; Impressive Customer Service Support, but Configuration is Difficult"

4.5/5

What do you like best about Vivantio?

Vivantio is a configurable solution with extensive features for enterprise functionalities

The app has escalated our performance through in built automation

Vivantio has brilliant self service portal that equips employees and customers with information they need

The tool is scalable and we handle multiple services in a single application Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio has extensive configuration, which makes it less intuitive and flexible

Customization of Vivantio calls for detailed instructions or caution Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio has exceptional incidental management and tracking mechanisms, which helps us assign multiple functions or task to other users

We have unified workflow from Vivantio, with speedy ticketing and self service portal

Our management team easily assign and coordinate tasks and this brings transparency and precision Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

7/31/2023

"Vivantio is a systematic tool that will allow us to track information related to process by ticket."

5/5

What do you like best about Vivantio?

It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The limitations in extracting file sometimes doesn't get the whole data needed. There are certain number of months that you can retrieve data. Review collected by and hosted on G2.com.

Sam S.

Service Desk Technician

Mid-Market (51-1000 emp.)

11/28/2024

"Daily Use of Vivantio - Great!"

5/5

What do you like best about Vivantio?

I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

edit

Hi Sam, Thank you so much for your 5* review of Vivantio. We are thrilled to hear how easy you've found Vivantio to use and that you've been able to jump right in with minimal training. Its great to know you're taking full advantage of the systems easy configurability, from creating dashboards and reports to efficiently updating tickets.

We also appreciate your constructive feedback regarding our UI designed. While Vivantio prioritizes functionality and ease of use, we're actively working to enhance Vivantio's look and feel, your input is invaluable in shaping these updates.

Thank you for your review and we look forward to continuing to continuing our partnership in 2025.

Kind Regards,

Nicola

Verified User in Sports

Mid-Market (51-1000 emp.)

4/21/2022

"NCFC Vivantio Review"

5/5

What do you like best about Vivantio?

The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while. Review collected by and hosted on G2.com.

Recommendations to others considering Vivantio:

Vivantio is an amazing product that has huge potential for automating areas for any IT team. However, you need to allocate the time and resources to configure Vivantio. This is a little complex and time consuming but the Vivantio support team provide great support and guidance. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Better communication with the business. Vivantio allows us to provide a centralised location for how to guides, master incidents and ticket progress which all helps in communicating better to the wider business. Review collected by and hosted on G2.com.

Eugene O.

IT Manager

Small-Business (50 or fewer emp.)

8/5/2024

"My experience with Vivantio is good. It is an invaluable tool"

4/5

What do you like best about Vivantio?

The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

When I started in my present position there was no helpdesk system. As I am an IT staff of one it was difficult managing helpdesk tickets as well as fixing issues. Vivantio took this load of my shoulders by proving a central location for users to automatically submit tickets , store them and provide me a summary and updates so I can begin working on thrm. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

edit

Hi Eugene,

Thank you so much for your fantastic review. We're thrilled that Vivantio has become an invaluable tool for your organization, streamlining your helpdesk operations and enabling customers to easily submit tickets via email. It’s great to hear how the cloud-based platform has lightened your workload and provided a central system to stay organized.

We appreciate your feedback on FLEX and if we can support your transition from our Classic UI, please do let us know. Your input helps us improve, and we’re here to support you in getting the most out of the system. Thank you for sharing your experience of Vivantio.

Kind Regards,

Nicola