Vivantio Pricing Overview

Free Trial

Feature-inclusive, fully configurable service platform

Starting at $59.00

1 Agent License Per Month

Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license; 200 users - $69 / $104; 100 users - $78 / $118; 50 users - $83 / $125; 25 users - $91 / $137; 15 users - $95 / $143; 5 users - $99 / $149

Unlimited configurable ticket types

Task management

Client, asset & knowledge management

Customer SLAs

Custom forms & fields

Surveys

Unlimited customer portals

Portal widget builder

Portal roles & permissions

Scheduled reports

Ticket escalation

Ticket routing

Scheduled events

Ticket triggers

Report builder

Custom charts & dashboards

Data import tools

Azure AD connector

Data export scheduler

Full API

Out-of-the-box integrations

Custom webhooks

Named & concurrent licensing, plus license pools

Single sign-on

Roles, process & data permissions

Customer success manager

The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected.

Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

Enterprise license available for teams >500.

Volume discounts start at 15 users and continue to rise to 40%.

Educational institutions automatically qualify for a 5% discount; non-profits for 10%.

Vivantio has 1 pricing edition that costs $59. A free trial of Vivantio is also available.

Pricing information for Vivantio is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Vivantio must be conducted with the seller.

Pricing is per user / per month paid annually. Learn more at vivantio.com/pricing/

Pricing information was last updated on October 10, 2024

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Vivantio Alternatives Pricing

The following is a quick overview of editions offered by other IT Service Management Tools

Freshservice STARTER	$19.00	For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Show More
Jira Service Management Free	0/agent/month	For small teams starting with a service desk. Up to 3 agents for free.
SolarWinds Service Desk ESSENTIALS	$39.00Per Month	Includes: Incident Management Knowledge Base Service Portal Asset Management Service Catalog Change Management Service Level Agreement (SLA) Groups Incident Management Custom Roles Internationalization Multi-Factor Authentication (MFA) Real time 24/7 Live Chat Support Light & Dark Mode Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Vivantio alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Vivantio Pricing Reviews

(2)

Gerald S.

Digital Marketer

Mid-Market (51-1000 emp.)

11/10/2025

"Exceptional Customization and Streamlined Customer Support"

4.5/5

What do you like best about Vivantio?

First, I like the customization capabilities of Vivantio which makes it possible to align ITIL system.

It makes it easy to handle customer requests thus improving customer service.

I also like ease of managing and automating tickets which streamlines workflow for the support agents.

Also, the tool ensures a smooth and unified view of customer information which comes in handy in ensuring we give top and individualized customer support.

The increased efficiency in customer service reflects in reduced cost of doing business. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

It has been smooth and Vivantio meets our needs without hiccups. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

It has been a great tool for customer service and its great automation makes it possible and affordable to offer customer service with minimal compromises.

The tool ensures efficiency in customer service and not only does it ensures quality service, it leads to more conversion as well as customer loyalty. Review collected by and hosted on G2.com.

Ifeoma E.

Operational Supervisor

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/16/2025

"Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"

4/5

What do you like best about Vivantio?

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users

We escalate our interactions with clients, where all help agents are available and informative

Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results

All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com.