The Top 20 Easiest To Use Conversation Intelligence Software

See the top Conversation Intelligence Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Balto

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

25%

Mid Market

50%

Enterprise

26%

Fathom

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

78%

Mid Market

19%

Enterprise

Nooks

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

28%

Mid Market

54%

Enterprise

18%

tl;dv

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

74%

Mid Market

23%

Enterprise

Talkdesk

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

20%

Substrata

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

45%

Mid Market

40%

Enterprise

16%

Gong

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

69%

Enterprise

18%

Spiky

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

65%

Mid Market

30%

Enterprise

Claap

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

51%

Mid Market

40%

Enterprise

#10

Zipteams

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

14%

Mid Market

64%

Enterprise

22%

#11

Outdoo AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

51%

Enterprise

#12

Otter.ai

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

73%

Mid Market

21%

Enterprise

#13

CallRail

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

#14

Salesloft

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

23%

Mid Market

56%

Enterprise

21%

#15

Fireflies.ai

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

80%

Mid Market

18%

Enterprise

#16

Chorus by ZoomInfo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

11%

Mid Market

64%

Enterprise

25%

#17

Jiminny

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

31%

Mid Market

63%

Enterprise

#18

Agentforce Sales (formerly Salesforce Sales Cloud)

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

46%

Enterprise

34%

#19

Level AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

11%

Mid Market

58%

Enterprise

30%

#20

Apollo.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

28%

Enterprise