Nooks Reviews & Product Details

I use Nooks for calling, reporting, and review meetings. I really appreciate how Nooks simplifies the entire calling process and reduces manual effort. It helps reduce manual dialing and repetitive tasks, keeps everything organized in one place, and makes outreach much more efficient. The efficiency of tracking performance and improving connect rates is a big plus. The initial setup was smooth and easy to navigate, with a straightforward interface that made the onboarding process uncomplicated. Review collected by and hosted on G2.com.

It works well but improving stability during high volume dialing and making reporting more accurate would make the experience even better. During high volume or parallel dialing, the platform can occasionally lag or hang, which interrupts the flow and wastes time. On the reporting side, I've noticed a mismatch in actual dialing time versus what gets recorded so making the tracking more accurate would really help. Also, when I'm already talking to one prospect and at the same time another prospect calls, it should not ring the bell then I'm not able to hear anything the prospect is saying and it is also distracting. Review collected by and hosted on G2.com.

I really like Nooks for cold calling campaigns and generating reports. Its auto and parallel dialing feature reduces the manual task and increases my connect rate. The single user-friendly dashboard where I can get all the information together is very helpful. The auto dialing process is efficient, and I love that we can generate new numbers on the spot. I also appreciate using the reporting and dialer parts, especially for team reports and bar graphs. The suggestive part for objections on calls and better connection rates were a major factor in switching from our previous product. Setting up Nooks was quite easy, with no significant challenges. Review collected by and hosted on G2.com.

One thing that can be improved is sometimes for incoming calls we don't get real-time visibility of the call details, which causes some trouble. The information of the caller is not visible to me; it takes 2-3 minutes sometimes. Review collected by and hosted on G2.com.

I like the call reporting features on Nooks. The user-level information, persona-level information, and insights are helpful, and they help me plan my weeks and outreach ahead of time. Review collected by and hosted on G2.com.

I don’t like that Nooks doesn’t load all contacts from a company during a one-off call. It only pulls in a few, which limits my options when I’m searching for and calling prospects in Nooks using the One-off feature. Review collected by and hosted on G2.com.

I use Nooks for calling, and I’m genuinely impressed by features like auto dialing and parallel dialing, which help me connect with prospects quickly. The AI summary feature is also very helpful for keeping track of conversations. I also find that auto disposition saves me time on manual updates, which improves my overall efficiency. On top of that, the initial setup was straightforward and easy. Review collected by and hosted on G2.com.

The dial time shown in the reporting doesn’t seem to be calibrated properly. I’m spending more time on calls, but the reports consistently show less time than I actually spent. Review collected by and hosted on G2.com.

This is one of the tools that you really enjoy using. Everything works smoothly and is very easy to understand. Seamless integration with your stack combined with innovative features delivers great experience so far.

Also as a bonus you're able to listen to your playlist while waiting for the person to answer. So, now instead of waiting anxiously for the prospect to reply, you're just listening to your favorite song, absolute 10/10 Review collected by and hosted on G2.com.

Nothing yet, Have been using for a couple of months so far, no issues. Integrations work great, tool works fast. Review collected by and hosted on G2.com.

What I like most about Nooks is how it modernizes outbound calling by combining a dialer with real-time coaching and collaboration tools. It helps sales teams connect with prospects more efficiently while also giving clear visibility into conversations, performance, and areas for improvement. The live coaching features and call insights are especially valuable because they support both productivity and skill development, keeping the focus on consistent improvement rather than just increasing call volume. Review collected by and hosted on G2.com.

What I don’t like about Nooks is that it can take a bit of time for new users to get comfortable with the workflow, especially if they’re used to more traditional dialers. Some features and settings aren’t immediately intuitive, which can make onboarding feel slower at first. The pricing can also feel high for smaller teams. And while the platform is powerful overall, having more flexibility around customisations and reporting would make it even more useful for different sales processes and team structures. Review collected by and hosted on G2.com.

It's super fast, and it helps me get a ton of calls in with a decent number of conversations (at bats) per day. This is a huge time saver. Any cold caller ought to have Nooks as part of the stack. Review collected by and hosted on G2.com.

1/ I wish there was a multi-screen version during parallel dialing, so we can get more insight from each contact during those sessions. Let me explain. When power dialing, each contact opens up a dashboard where I can see various widgets, including a snapshot of their LinkedIn profile. However, you lose this feature during parallel dialing. It would be helpful to have a parallel dialing interface that gives you a dashboard for each contact, so you're better prepped for the call. This would likely work best for multi-screen setups, but it'd be a 1% boost in how relevant my convo could be.

2/ The AI note taker sometimes gets too generalized with longer detailed cold calls. I've had 10-20 minute calls where key details were missing, because the AI note taker was trying to consolidate details into high level notes. Having more specific key details can be beneficial in follow up calls to the same prospect, or to calls within the same organization. Review collected by and hosted on G2.com.

The auto-dialer and parallel dialing features have been game-changers for my cold calling workflow. I can get through my call list 3x faster than manual dialing. The real-time analytics and call disposition tracking help me optimize my approach, and the CRM integration keeps everything synced automatically. Review collected by and hosted on G2.com.

Occasionally the call quality can drop during peak hours. The reporting dashboard could be more customizable - I'd love to create custom views for specific metrics. Also, the mobile app functionality is limited compared to the desktop version. Review collected by and hosted on G2.com.

I like how I can dial more than one person at once, and I appreciate being able to get their information pulled up on the next two tabs once they answer the phone. This just makes it smoother for me on the phone and helps me talk to more people every day, which ends up in more set appointments. Also, the initial setup was super easy. Review collected by and hosted on G2.com.

I wish I would get put into the call just a little bit quicker. Sometimes the people have to wait just for a sec when I'm getting put in. Obviously, that would have an effect on the fact that I'm dialling more than one person, but if I could just get into the calls once they answer quicker so they don't have to wait so long for me to enter in the call and say hi. It'd be nice. Review collected by and hosted on G2.com.

I really enjoy the fantastic UI and how easy it is to use Nooks. The parallel dialing feature actually works and eliminates major pauses when connecting, which I had issues with in the past. The instant syncing with Outreach is another big plus, as it integrates seamlessly with my workflow. Plus, the initial setup was incredibly easy, taking only 15-20 minutes with the help of our Nooks rep. Its ability to provide a better overall experience for both myself and my team makes it feel like a tool built around SDR workflows, and it works almost effortlessly for us. Review collected by and hosted on G2.com.

There is nothing I dislike about it! Review collected by and hosted on G2.com.