Otter.ai Reviews & Product Details

- Otter.ai automatically transcribes meetings and converstaions, saving me hours of taking note-taking every week.

- I can highlight key points, add comments, and easily share transcripts with my team, which keeps everyone on the same page.

- The serach feature helps me quickly find past topics, and i even use it to record personal ideas or reminders.

- Very helpful in interview processes. Review collected by and hosted on G2.com.

- Transcriptions are not always accurate, requires manual corrections. Improving accuracy for these cases would save time.

- Processing very long recordings can be slow. Faster handling of large files would improve efficiency. Review collected by and hosted on G2.com.

When I was running meetings with multiple people, keeping track of everything discussed for the meeting minutes was becoming increasingly difficult. Using Otter.ai to record the meetings, distinguish between different speakers, and generate summaries with clear action items has streamlined my workflow. It’s now much easier to stay on top of what was said and what needs to happen next, and I can work more efficiently as a result. With Otter.ai's ability to manage vocabulary, I was able to insert various terms and nicknames that we use in house, and Otter was quickly able to learn these words, eliminating further transcript editing. Review collected by and hosted on G2.com.

I’ve noticed that when I use Otter.ai during conference talks, it doesn’t always distinguish clearly between different speakers. It also frequently assigns the wrong name to a voice, so I end up spending more time than I’d like going back and editing the transcript. Review collected by and hosted on G2.com.

I use Otter.ai for note-taking and appreciate its ability to capture important details like time and date. I also like that I can ask Otter questions about something, and it can answer the questions, which aids in my note-taking process. The initial setup was easy enough due to having assistance with the installation. I rate Otter.ai 9 out of 10. Review collected by and hosted on G2.com.

What could be improved in Otter.ai is that sometimes Otter.ai will misspell words, which can be a problem because it can cause the a.i to get a question wrong? Review collected by and hosted on G2.com.

I like that I can record meetings where multiple participants are in a conference room and others are remote and it still tags each voice correctly. With other solutions, it's based on each video/audio feed. This means if there are 3 people in-person in a conference room, it counts this all as one person. With otter, I can just put my phone on the table with the app open and it labels everyone correctly in the transcript. I don't even have to have my computer with me or be logged into the meeting. Also there's not a AI attendee to the meeting, which feels intrusive sometimes. Review collected by and hosted on G2.com.

It's expensive compared other options, but I think it's 100% worth it. Review collected by and hosted on G2.com.

What I like best about Otter.ai is how accurately it transcribes meetings in real time. It saves me a lot of time by automatically creating notes and summaries, so I can focus on the conversation instead of writing everything down. Review collected by and hosted on G2.com.

What I don’t like is that it sometimes misses or misinterprets words, especially with accents or background noise. Also, some useful features are only available in the paid version. Review collected by and hosted on G2.com.

It’s usually very good at transcribing the conversation but some technical terms give it difficulty. I use it in a medical context when I go to doctors appointments so it would be nice if it could somehow figure out context and maybe it would make it easier to figure out what the technical terms are that are used (that it sometimes misses). Review collected by and hosted on G2.com.

Sometimes it misses words and when you ask it questions about the chat it doesn’t seem as astute as other AI models. Review collected by and hosted on G2.com.

Otter transcriptions are usually very accurate, so they require minimal editing. The AI service is also helpful for summarizing the main points of the discussion and identifying action items, which helps minimize the chance of missed opportunities. Review collected by and hosted on G2.com.

I find exporting the transcript a bit cumbersome, because I can’t copy directly from the transcript. Review collected by and hosted on G2.com.

I received minutes and an audio of the Committee I attend. Even when I miss a scheduled meeting, I receive this.

How awesome is that! And receive it within 30 minutes after meeting is ended. Review collected by and hosted on G2.com.

I wasted valuable time because I didn’t receive any reminder or alert that my trial had started. Review collected by and hosted on G2.com.

What I like most about Otter.ai

1. Really effective real-time transcription

Otter.ai captures the voice, identifies speakers, and generates clear text while the discussion is taking place.

For professional use (meetings, interviews, safety debriefs), it's a massive time saver. Review collected by and hosted on G2.com.

The Weaknesses of Otter.ai

1. Uneven Accuracy Depending on Accent

Otter.ai handles standard English very well, but much less so African, Arabic, Somali, or non-native French accents.

Result: misspelled names, distorted sentences, frequent manual corrections.

Example:

“FTL Community Learning Series” sometimes becomes “F T L coming series,” and Djiboutian names are often butchered.

2. Dependence on a Good Connection + Good Audio Quality Review collected by and hosted on G2.com.

Otter consistently joins meetings on time and reliably, making it a dependable tool for our team. Its ability to capture clear and accurate summaries allows us to revisit important points without needing to watch the whole recording again. I also find the screenshot feature particularly helpful, as it automatically captures key moments and makes sharing highlights with attendees simple. This has greatly improved our team's organization and saves us time after each call. Additionally, Otter integrates smoothly with Google Calendar, so meetings are joined automatically without any manual effort. Review collected by and hosted on G2.com.

If you deny the bot access to a meeting, it still keeps trying to join for a while, which can be distracting. Also, it shows generic labels like Speaker 1 and Speaker 2 instead of recognizing actual names from the meeting, even when the names are visible in the chat or participant list. Adding that capability would make the summaries more readable and personal. Support for Indian languages like Hindi would also be a great upgrade and make it much more inclusive for global users. Review collected by and hosted on G2.com.