CallRail Reviews & Product Details

CallRail is a valuable resource like no other - it's easy to track your marketing efficiency (ROI) across multiple platforms (ads, site - even physical print). No other service comes close. Review collected by and hosted on G2.com.

The only downside I can think of is should you decide to discontinue the service that all of your source material (sites, code, booklets, ads) has to be updated. The CallRail numbers are then out in the wild, in address books and contact lists which after the service has concluded will not go anywhere. You will need to manage this. Review collected by and hosted on G2.com.

I love how the CallRail mobile app works seamlessly with my phone, allowing me to keep tabs on my business from my cell phone. I can easily see records of calls, missed opportunities, and coaching opportunities. Cross-referencing 'he said she said' situations with actual call transcripts is really handy. The insights it gives me into our sales make sure nothing falls through the cracks. The setup was super easy, and the reps and customer service made transitioning seamless. Review collected by and hosted on G2.com.

Sometimes the mobile app takes too many taps to simply make a phone call, and it lacks basic functionality like swipe from left to go back to the previous screen. Copy/paste from the mobile app only works in some places, but they seem to be on top of fixing these minor tweaks. I'm looking for ways to follow up with leads in a sophisticated way; it would be nice to have this integrated within the system. Review collected by and hosted on G2.com.

I like that CallRail is really useful for tracking calls by source and campaign, which helps in making business decisions about marketing and analyzing performance. I find the reporting suite to be great, providing a clear breakdown of call sources, and I appreciate the ease with which I can create and edit numbers, as there's always plenty available. The IVR feature is a standout for me, as it allows an order-based assignment system for sales calls, ensuring fairness among salespeople, and it's the only solution that has worked for us. The ease of use makes everything straightforward, and the initial setup was described as 'easy as pie'. Review collected by and hosted on G2.com.

It would be easier to take the data within CallRail and layer it on top of our Google Analytics and into our CRM. HubSpot integration, API with Odoo, AI features to import CallRail data and GA4 data and see trendlines, etc. Review collected by and hosted on G2.com.

I like CallRail for its simplicity. Once you understand the basic process of how the system works, it's very easy to set up and manage. I find customer service to be top-notch, which has been very valuable for us. Anytime we have issues, CallRail's customer service is quick to resolve them, saving us time, effort, and frustration. This is crucial because problems with the business phone lines can lead to missed calls and opportunities. I appreciate being able to quickly redirect phone calls when a staff member is unavailable, and the flexibility it offers in handling coverage and routing. Review collected by and hosted on G2.com.

I wish there was better reporting for individual phone lines. Right now, the reports only show incoming calls at a company level, but it would be helpful to track calls at the extension level. Knowing whether calls are answered or go to voicemail for different extensions would help us improve our staff's response time. Review collected by and hosted on G2.com.

The software’s dashboard is very easy to navigate and understand. Having quick, straightforward access to everything I need makes me much more efficient when I’m working in the platform. I have integrated with Unbounce and Google Ads before and it was really slick. For having heavy workloads on it, speeds are very good. I feel as though the price of the platform is well worth it for what you get. I used customer support once and we got ahold of someone fairly quick. The AI is great for transcribing and analyzing calls to identify leads, keywords, and customer sentiment Review collected by and hosted on G2.com.

The costs scale quickly with usage. Customer support could have been a bit quicker. I also feel like the platform lacks certain features like group texting and there are some delays in call data reflection. Review collected by and hosted on G2.com.

I like that CallRail gives you the information for the caller, where they got the number with the number tracking for our marketing purposes. The number tracking helps us create new numbers to put on different marketing methods and allows us to see where they called from, which helps us decide which marketing has a return. The information for the caller comes in during the call with the number, the time and date, and where the call originated from, either Google, Facebook, or website. Review collected by and hosted on G2.com.

I would say the integration with my CRM, Housecall Pro. I would like all the information to transfer from CallRail to Housecall Pro, not just a notification that there is a call. It was not too bad, but having someone who could walk you through the steps and help you set it up for the company would be helpful. Review collected by and hosted on G2.com.

I really like CallRail's flexibility. The call summaries, the sentiments, the tagging, and the workflows all contribute to making it a pretty good platform that works really well. The AI summaries have been fantastic for figuring out what the client's biggest problems are, which helps us improve ad copy and landing page copy, thereby improving conversion rates and click-through rates. We use it across multiple clients, and it's been a really awesome system. Review collected by and hosted on G2.com.

One of the issues that I have with CallRail is exporting reports. Sometimes, it gets stuck, and then I can't actually request a new Excel or CSV export until the original one has timed out. Sometimes that can take hours. Sometimes that can take minutes. The workaround I've made is just, any summary or any report that I want on a regular basis, I just have it scheduled, and it emails it to me. But it has been a little frustrating over time. Review collected by and hosted on G2.com.

I like the call whispering feature in CallRail as it helps us attribute results to the stakeholders involved with the BDC or attending the calls. It also provides additional visibility on the calls that we're driving as an agency. Setting up CallRail was fairly easy, and we use it quite often, with over 500 tracking numbers in use. Review collected by and hosted on G2.com.

We haven't really been able to use the attribution feature to its full potential, especially when it comes to form tracking. Since the setups are typically separate from the call tracking. So we mainly use it for call tracking at this point, but we would like to explore its functionality for a deep measurement later. Review collected by and hosted on G2.com.

I use CallRail for tracking and reviewing calls for our client accounts. I like tracking calls back to campaigns and listening to call recordings. The ability to tag and qualify calls is really helpful. These features make CallRail valuable for ensuring we're reaching our intended target audience and, if not, understanding who we are reaching and possibly why. Additionally, the initial setup of CallRail was fairly simple. Review collected by and hosted on G2.com.

I find the A.I. transcription struggles to accurately capture what's being said, especially with unclear enunciation, background noise, or accents. This places the onus on me to review and qualify calls myself. I also wish CallRail could automatically distinguish between a great and good lead, which would be a major benefit. Review collected by and hosted on G2.com.

I like how you can get alerts about dynamic swapping numbers failing to swap. I work at an agency & helps us raise red flags quicker Review collected by and hosted on G2.com.

I dislike how we are unable to manage master call tracking scripts on our end that are used across multiple accounts. We mainly advertise for franchises that have one domain & this is required. It takes additional effort to reach out to our account manager to get the new account added to the script. Our account manager is very responsive, but it is easy to forget to send. Review collected by and hosted on G2.com.