Gong Reviews & Product Details

What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes. Review collected by and hosted on G2.com.

While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better. Review collected by and hosted on G2.com.

I like how quickly Gong can transcribe calls and the suggestions their AI provides. The little reminders it provides are helpful, especially when it picks up on accounts that may have overdue tasks. I also appreciate how easily I can share and access calls for review and share them with the team. Gong is great for managing my daily tasks, calls, and to-dos. It helps me have a clear understanding of where the client is in the process. The AI is great for making suggestions on certain accounts that may have fallen through the cracks. It's a great tool for onboarding as well, as new hires can listen to veterans on calls, catch their tone, and see what verbiage works for them. Overall, it's just been a great sales tool. Review collected by and hosted on G2.com.

I think for people who work with multiple tabs, having the contact name on the tab menu on the window would definitely help. The search is great for finding the organization, but if I want a specific contact, it becomes a little bit difficult. I wish it could also pick up phone numbers more easily so if somebody calls me back, I can just quickly run the phone number and see which account or contact it came from. Review collected by and hosted on G2.com.

From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps. Review collected by and hosted on G2.com.

I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time Review collected by and hosted on G2.com.

Gong automatically records and analyzes customer conversations, making it easy to revisit important moments from calls without relying on notes.

Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up.

It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries.

The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations. Review collected by and hosted on G2.com.

The interface can surface a lot of data and alerts, which sometimes creates noise if teams are not disciplined about how they use it.

Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles.

It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost. Review collected by and hosted on G2.com.

I love how Gong allows me to prepare for follow-on meetings with its mobile app. It helps me get a recap and potential questions to ask during conversations with prospects. The call recording feature is also great, as it helps me review conversations, base my follow-ups on those, and improve with the ratings it provides for each call. This way, I can scale what works and spot what doesn't. I also appreciate that Gong centralizes work for me in one single platform. Review collected by and hosted on G2.com.

I wish Gong was embedding in Outlook mail, so I can use the templates from Gong directly from Outlook. So I don't have to go back and forth for the emails since I prefer the Outlook interface better than Gong. Review collected by and hosted on G2.com.

Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful.

Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.

Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong. Review collected by and hosted on G2.com.

Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here. Review collected by and hosted on G2.com.

What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter. Review collected by and hosted on G2.com.

If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters. Review collected by and hosted on G2.com.

Gong has become my absolute favorite tool for maintaining a pulse on our entire pipeline without having to attend every single call. I love the Activity timeline in the Deals view, its incredibly helpful to see a visual map of touchpoints, like those for Acme Ltd so I can instantly tell if a deal is heating up or cooling down. Review collected by and hosted on G2.com.

While the interface is powerful, the initial setup for mapping complex CRM stages and custom deal warnings can be a bit technical to navigate. I've noticed that if multiple people speak at once in a large brainstorming session. Review collected by and hosted on G2.com.

AI, loving all the features about the ai implementation, recognizing and transcribing is the best Review collected by and hosted on G2.com.

Probably price, because there are other apps that can solve the same issues but a lower prices Review collected by and hosted on G2.com.

I like how Gong makes my life easy by letting me take the information the customer has presented and query that information after the fact. It's really valuable when I'm trying to get information in a pinch because it lets me provide the exact time snippet of the call that I need and ask the right questions across multiple phone calls. I appreciate how by recording a meeting, Gong helps me understand a lot about both parties, their intentions, and their action items, which often get lost in handwritten notes or memory alone. Having that data makes my sales process and outcomes more reliable and consistent. Also, the initial setup was really easy—it was actually so easy, it was spooky. Review collected by and hosted on G2.com.

There are notetakers out there in the market that don't require joining the meeting. And I'd probably prefer if Gong would build a version of the recording software that doesn't require a recording. Also, because they don't have a connector with Claude. Review collected by and hosted on G2.com.