Gong Reviews & Product Details

What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls. Review collected by and hosted on G2.com.

The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it. Review collected by and hosted on G2.com.

Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research Review collected by and hosted on G2.com.

i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable Review collected by and hosted on G2.com.

Gong has been very easy to use for the last few years. Review collected by and hosted on G2.com.

I have not found too many issue. I think the search feature could use more filtering options but they have continued to update it. Review collected by and hosted on G2.com.

How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are. Review collected by and hosted on G2.com.

It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better. Review collected by and hosted on G2.com.

It turns real sales calls into clear, actionable insights. I can quickly see what’s working, where deals are at risk, and coach or adjust based on real conversations instead of gut feel. Review collected by and hosted on G2.com.

The biggest downside is the price. It’s a powerful tool, but it can be hard to justify for smaller teams. It also takes time to set up properly and get everyone using it consistently, so the value isn’t always immediate. Review collected by and hosted on G2.com.

I've used Gong in 2 different roles and organizations now over the course of the last few years as a Manager of Account Managers. Gong helps me as a leader give direct "live" feedback on calls to improves sales skills that I otherwise would only have insight on if I was on the call. I love the scorecards and AI functions and that they continue to improve from when I first started using Gong to now. The user usability is easy enough for call searching and easy to train on. I also love the transcript function and ability to search the overall outline and keypoints of the call. Review collected by and hosted on G2.com.

The way our Forecasting translates into Gong is confusing b/c we don't operate on dollars as a metric for quota. The Forecasting notes section is used everyday but it's clunky and the editing can turn out weird and look unprofessional. When tracking reps Gong activity we find errors in calls listened to based on if they're on the phone app or using their computer URL. Review collected by and hosted on G2.com.

As a new employee (Account Manager), Gong has been critical in my onboarding efforts. It's not only given me an entire library of call recordings separated by account and rep to prep for my sign off of mock demos, but it's also given me extremely detailed notes on each of the accounts that are in my name. I like this best about Gong as it's given me confidence to show up in my role knowing the inner workings of how my clients utilize our product (particularly given there are many ways to use it). I use it every day to uncover notes and watch my colleagues recordings to come up with ideas that make sense in my own workflows. Review collected by and hosted on G2.com.

There is a manual nature to using the platform specifically as it relates to segmenting calls and making folders for onboarding. It requires other reps to be diligent about what calls (demos, renewals, etc.) make sense to include in trainings and there is another layer of manager approval to keep these calls up to date. Review collected by and hosted on G2.com.

I like the folders for easy organization of specific types of calls, which are really useful for new hire onboarding. I appreciate the AI summary and next steps, and the easy search bar that helps find keywords or info needed quickly. These features save me time and make it easier to follow up with a client or train a new team member. The initial setup of Gong was very easy, which was a plus. Review collected by and hosted on G2.com.

My only issue is when the Gong recording isn't set up as expected, like having to send a new or updated Zoom link at the last minute. Uploading the Zoom recording to Gong wasn't very intuitive. It took some time and help to figure out how to make it work. I'd appreciate clearer support instructions or a more intuitive placement for external uploads. Review collected by and hosted on G2.com.

I use Gong to gain deeper visibility into customer conversations and deal health tracking across the sales cycle. It helps me review call recordings, track key topics and objections, and understand stakeholder sentiment so I can follow up more strategically. I find it valuable for forecasting and pipeline management by highlighting risk signals, buying intent, and next steps. Gong captures and analyzes calls and meetings, so I don't have to rely on memory or subjective notes, which clearly shows me what was discussed. The deal and pipeline insights are what I like most, as Gong flags risk factors, next steps, and engagement trends, which helps me prioritize the right accounts and stay ahead of potential issues. The coaching and collaboration features make it easy to share clips and insights with sales and leadership, keeping everyone aligned on messaging and best practices. Overall, it helps to reduce manual work and enables me to be more proactive in managing relationships. The initial setup was relatively straightforward, and though there was a short learning curve with all the features, the tutorials were helpful. Review collected by and hosted on G2.com.

Sometimes finding specific call moments or insights can be a bit cumbersome, especially when trying to filter by multiple criteria at once. More advanced filtering options would help to save time. In addition, with so many features and dashboards, it can feel a bit overwhelming at first. Simplifying the navigation or having more guided workflows for common tasks could help make it easier for new users. Review collected by and hosted on G2.com.

I like the ease of use of Gong and how it integrates AI capabilities to find information quickly and summarize next steps efficiently. It saves me a lot of time by prewriting draft follow-up emails and helps pull relevant action items after each meeting, ensuring I don't miss anything. It also helps me be more efficient in project reporting by finding ongoing topics efficiently. Review collected by and hosted on G2.com.

I think Gong could improve cross-referencing between emails and calls to easily identify ongoing topics, which ones are pending followup, and which have been actioned in followup emails or calls. Having a dashboard overview that automatically pulls all action items from my calls with options to mark them as completed and add notes would be great. Review collected by and hosted on G2.com.