---
title: Gong Reviews
meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 6678 reviews by the users' company size, role or industry
  to find out how Gong works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 6678
  scale: '5'
date_modified: '2026-07-19'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Gong Reviews
**Vendor:** Gong  
**Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 6,678
## About Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.



## Gong Pros & Cons
**What users like:**

- Users find Gong&#39;s **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews)
- Users find Gong&#39;s **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews)
- Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews)
- Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews)
- Users appreciate Gong&#39;s **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews)
- Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews)
- Automation (167 reviews)
- Recording (156 reviews)
- Features (136 reviews)
- Transcripts (121 reviews)

**What users dislike:**

- Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews)
- Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews)
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews)
- Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews)
- Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews)
- Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews)
- Learning Curve (51 reviews)
- AI Inefficiency (44 reviews)
- Slow Loading (41 reviews)
- Not Intuitive (33 reviews)

## Gong Reviews
  ### 1. Gong Overview

**Rating:** 4.0/5.0 stars

**Reviewed by:** Maddie H. | Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Gong?**

I love utilizing Gong in order to be able to really be able to focus on my call itself and not having to worry about taking notes during the call. It allows me to be more engaged because I know that I would be able to utilize the transcript or overview after the call.

**What do you dislike about Gong?**

I wish the AI Search functionality was more accurate. I often find myself looking through the transcript to find key information because the search functionality didn't find the information I need.

**What problems is Gong solving and how is that benefiting you?**

It is solving the need for me to have to slow down the call just to take notes. I am now able to focus entirely on the customer

  ### 2. Meeting recording made simply

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Gong?**

The follow up emails. I really am glad being able to generate follow up emails after calls so easily in addition of having the transcription and recording. And the timelines. Being able to see when was the last call or email with someone is really helpful

**What do you dislike about Gong?**

The integration with google meets is wonky. It not always shows up, or shows up late, and the message about the meeting being recorded ALWAYS appear in the most random times interrupting the call

**What problems is Gong solving and how is that benefiting you?**

Sometimes it was impossible taking notes while screensharing and talking. Gong is a great ally for that and making sure all the following actions are completed without missing anything  and it also saves a lot of time with the follow up emails

  ### 3. Great Summaries and Sharing, but Slow Call Processing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jesus S. | Sales Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 27, 2025

**What do you like best about Gong?**

It can summarize and outline conversations with context. I also like that you can share snippets of a conversation with someone who is/is not part of your organization.

**What do you dislike about Gong?**

It can take a while for Gong to break down calls which makes it difficult when trying to follow up right after a meeting ends.

**What problems is Gong solving and how is that benefiting you?**

It is helping me point out the most important and crucial parts of my daily conversations. I then use these insights to improve my messaging

  ### 4. Amazing product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 17, 2025

**What do you like best about Gong?**

Love their AI improvements, especially the one that helps me prepare for my calls

**What do you dislike about Gong?**

AI Insight, call summary and account information

**What problems is Gong solving and how is that benefiting you?**

Saving data of my calls and reproducing in more insigntful manner

  ### 5. A real time-saver!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about Gong?**

AI functionality that summarises highlights of the call and CTAs saves me a lot of time so I can focus on engaging with my customer instead of taking notes.
I can also listen to calls lead by other colleagues for cross-collaboration.

**What do you dislike about Gong?**

Setting up the integration to enable automatic call recording was not clear / straightforward. 
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.

**What problems is Gong solving and how is that benefiting you?**

Saves me a lot of time so I can focus on the content of the call instead of taking notes.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.

  ### 6. It is really a great tool and really very useful.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Manikar A. | Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** June 18, 2024

**What do you like best about Gong?**

There are many new updates on Gong now. We can go ahead and find the right and accurate data. We have find the call stats. We can find the metrics of the call. AI analysys the call very well. 

**What do you dislike about Gong?**

There are no more things which can be improved. 

**What problems is Gong solving and how is that benefiting you?**

Heps analysising the data.
Saves time.
Help to find out the things what we are looking for.
Very fast and effective.

  ### 7. Useful tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hilary K. | Renewals Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 22, 2025

**What do you like best about Gong?**

I like the ability to see information that better helps me identify and issues between the company and customer, especially their pain points. There are so many features and I happen to use it all day!

**What do you dislike about Gong?**

Not much to dislike, it is easy to use and implement into my routine.

**What problems is Gong solving and how is that benefiting you?**

Overcoming obstacles of the customer.

  ### 8. Huge fan of Gong.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie P. | Senior Customer Success Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 14, 2025

**What do you like best about Gong?**

Huge fan of Gong.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.

**What do you dislike about Gong?**

They can add more AI capabilities. but that is it!

**What problems is Gong solving and how is that benefiting you?**

summaries, key highlights, Action items

  ### 9. Keeps Me Organized, But Needs Better Flow Management Options

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachel J. | Partnerships Manager - Publishers, Enterprise (> 1000 emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Gong?**

Helps me focus my time, keep on top of multiple accounts and see blind spots in deals.

**What do you dislike about Gong?**

I'd love to be able to archive flows, not delete but shelve them for a while. I'd also like the most recent flow function to catch up so I add people to the most recent flow I've created.

**What problems is Gong solving and how is that benefiting you?**

Keeps me on top of what's going on in my accounts, keeps my time focused. Keeps me accountable for outreach, meetings etc.

  ### 10. Useful tool for call reviews

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Gong?**

The platform is exceptionally collaborative, offering a wide range of valuable tools. It provided an excellent introduction to call recording reviews.

**What do you dislike about Gong?**

It can be challenging to navigate at times. With so many features and moving parts, it can feel overwhelming if you’re not sure where to start or how to best use specific functionality.

**What problems is Gong solving and how is that benefiting you?**

Gong has provided us with the tools to identify specific areas where we need to improve. It has also made it easier for different team members to collaborate and compare their work.

  ### 11. Gong for the Win!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin W. | Senior Sales Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Gong?**

Gong is an amazing tool that helps boost productivity, helps build pipeline and keep track of all of your sales activities. 

I don't know what I would do without my Gong calls to keep me organized, follow up on sales activities and to ensure nothing slips through the cracks.

**What do you dislike about Gong?**

I would say the fear of everyone listening in on your calls, it really wears off quickly but it's something I had to overcome for sure.

**What problems is Gong solving and how is that benefiting you?**

Gong is helping me track sales activities and helping automate tasks that used to be 100% manual.

  ### 12. A great asset for anyone in sales!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jim T. | Agency Client Partner at Reddit, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 06, 2025

**What do you like best about Gong?**

I think one of the best features of Gong is the call overviews that come through after completely client meetings. 

Many days I have back to back calls and when I get finished with them it is great to have an organized outline of what I covered in the call so I can take care of my necessary follow up.

I have also seen an increase of clients attending our meetings due to the automated reminders that go out the day of our call.

I use Gong every day in my work flow and it helps keep me organized in a busy work environment.

I wasn't familiar with Gong before I started my current position, but it is quite easy to implement into a daily work plan.

**What do you dislike about Gong?**

A newer aspect that hasn't been my favorite is the quantity of reminder emails that go out the day of my meetings. I have been seeing upwards of 4 reminders to each client going out. I hope this is just a bug and I have been able to downplay it with my clients as an AI over reach, but hopefully this is going to be resolved soon.

**What problems is Gong solving and how is that benefiting you?**

Keeping me organized without having to take copious notes during every call, this enables me to really focus on what the clients are saying and allows me to have an organized train of thought when I send out my follow ups.

  ### 13. Incredible tool to stay organized and have an overview of my accounts in a few seconds

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2025

**What do you like best about Gong?**

Great call recording feature that gives you a summary of what was discussed on the call, autogenerating follow up emails. 
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.

**What do you dislike about Gong?**

Sometimes a few details aren't accurate on the call summary.

**What problems is Gong solving and how is that benefiting you?**

Not having to rewatch a call to know what was discussed. 
The ability to know what's going on with an account without having to re-read all emails and call recaps.

  ### 14. Great Organization and Ease of Use, But Records Everything

**Rating:** 5.0/5.0 stars

**Reviewed by:** Simon V. | Implementation consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about Gong?**

the resume and ease of use, gong translate en structures everything really well.

**What do you dislike about Gong?**

The fact that it records absolutely everything

**What problems is Gong solving and how is that benefiting you?**

It's convenient to quickly locate specific moments without needing to listen through the whole call.

  ### 15. Tremendous asset to GTM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charlie P. | Enterprise Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 11, 2025

**What do you like best about Gong?**

Call transcripts, and the ability to get an email draft for follow-ups. 

Gong has allowed me to better focus on calls since I know the notetaking will be performed automatically, and I can review the transcript as needed. The ability to share meeting recordings/snippets with Product or other value-added teams also provides tremendous value.

**What do you dislike about Gong?**

Delay for AI summary (minor issue).

If I upload a call recording manually, the process to tag to an existing account is somewhat cumbersome (minor issue).

**What problems is Gong solving and how is that benefiting you?**

Note taking and efficiency of follow-ups.

  ### 16. Efficient Call Recording and Transcription Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura Katarina D. | Sales Development Representative EMEA

**Reviewed Date:** September 19, 2025

**What do you like best about Gong?**

I love how Gong seamlessly records and transcribes my calls, eliminating the need to take notes. This saves me significant time and enhances my productivity. The summaries provided by Gong contribute greatly to my learning and professional development. Integrating Gong with Salesforce is very convenient, as I can access call recordings directly from within Salesforce.

**What do you dislike about Gong?**

nothing really

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record and transcribe calls, saving me time by eliminating note-taking. It helps me learn from colleagues' calls and work more efficiently, with easy playback available directly from Salesforce.

  ### 17. Helpfull tool in a busy and fast changing world.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Gong?**

great to capture action items and keep track of requirements and discussion details

Also really helps when different attendees have different accents which can make it difficult to interpret or keep up with complex discussions.

**What do you dislike about Gong?**

if Gong as mistakenly ejected from a meeting it can't be invited to re-join

**What problems is Gong solving and how is that benefiting you?**

helps capture requirements 
helps with action items 
helps review calls days or weeks after they took place

  ### 18. The UI/UX is very cool, the features are also very helpful

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kruti K. | Founder, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 27, 2025

**What do you like best about Gong?**

Its a great tool for sales teams. And is of great help for the product marketing team. It acts as a perfect bridge for teams to ensure success as both the teams are very codependent on each other for success. In sales ennoblement space its one of the best softwares

**What do you dislike about Gong?**

Its expensive thus it gets difficult to justify the cost sometimes to the management

**What problems is Gong solving and how is that benefiting you?**

Its a great tool to evaluate and monitor your sales teams performance. We use it for Sales enablement, understanding  voice of customer , identify gaps in selling process and evaluate weekly performance of the revenue team.

  ### 19. Seamless Integrations and Organized Calls Elevate Sales Workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Gong?**

Love Gong's integratins with SalesForce  and Slack.  Also its databasing and organization of calls.  as in tracks and presents my engagements, conversations and deals.

**What do you dislike about Gong?**

It has so many capabilities that sometimes its hard to find simple stuff lie my archived conversations.

**What problems is Gong solving and how is that benefiting you?**

I need to know what my customers are talking about.  Gong not only records these conversations, but it also transcribes it.  Then it identifies specifics within the call and next steps.  I can use Gong to know about issues and competitors that are frequently coming up (even by persona).

  ### 20. Gong - must have for all Sales person!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 22, 2021

**What do you like best about Gong?**

It has AI capabilities that help me summaries my call and help generate follow up emails

**What do you dislike about Gong?**

better notes taking features to make sure the notes are accurate 

**What problems is Gong solving and how is that benefiting you?**

My Notes-taking problems were resolved when I started using Gong. I do not need to focus on taking notes during a call but concentrate on the conversation itself.

  ### 21. Excellent Tool that aids Feedback and Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** January 01, 2026

**What do you like best about Gong?**

it is useful for my supervisor to monitor my calls and help me improve

**What do you dislike about Gong?**

it only works on zoom and not teams calls

**What problems is Gong solving and how is that benefiting you?**

it helps me transcribe my calls so i save a lot of time

  ### 22. Great experience for listening to calls

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 21, 2024

**What do you like best about Gong?**

Easy to use and features are good with best support

**What do you dislike about Gong?**

Nothing at the moment once i feel if there is anything i will surely give a feedback.

**What problems is Gong solving and how is that benefiting you?**

the gong is solving the best communication skills.

  ### 23. Good experience with meeting recording software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Earl T. | Senior Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about Gong?**

Easy integration with Zoom.  Good quality recordings.  Fairly accurate meeting summaries provided by AI.

**What do you dislike about Gong?**

Sometimes the AI gets confused about the stage of the customer cycle and treats all feedback as equal.

**What problems is Gong solving and how is that benefiting you?**

Gong does a good job of seamlessly providing recordings and summaries of Zoom meetings.  Saves a ton of time with meeting notes and ensures accuracy.  It's also useful for sharing call snippets with other team members to aid in collaboration.

  ### 24. Irreplaceable for Communication, Though UI Could Be Improved

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Gong?**

Gong provides an organized location for all of your digital communications with customers to be captured and retained. That, along with it's AI call summaries and ability to quickly provide details about an account, make it an irreplaceable part of my day.

**What do you dislike about Gong?**

The UI is a little plain, but it does not affect the quality of the product.

**What problems is Gong solving and how is that benefiting you?**

Gong is capturing all of my calls in real time and providing notes and summaries from those calls. This allows me to stay engaged with my customers and not have to worry about jotting down every single thing, which results in more collaborative meetings.

  ### 25. Outstanding AI Transcription, Perfect for MEDDICC

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Gong?**

The AI transcription is really good, esp when measured against MEDDICC

**What do you dislike about Gong?**

The one thing that I would change is making it easier to search for users in calls, I always look people up post call and they might not be very easy to find

**What problems is Gong solving and how is that benefiting you?**

Next steps, sharing calls easily with customers. Call listening from other reps, training

  ### 26. Amazing Recording and Transcription/summary service for customer calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Holly F. | Customer Success Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 26, 2025

**What do you like best about Gong?**

I love the transcription. we have lots of existing video demo content which we need to either produce equivalent written content for, or share with customers with markers for them to skip to the area relevant for them. The gong transcription, summary and video marker tools make it so fast for us to skip to the right part, remember what's been said in a meeting, or create cropped demo content that can be shared

**What do you dislike about Gong?**

I haven't found too many negatives so far. It would be good to be able to upload a video thats been recorded by someone else (e.g chris) and have the transcription notes say "chris said" rather than Holly said, since I (Holly) uploaded it for transcription. this is minor though

**What problems is Gong solving and how is that benefiting you?**

- taking meeting notes  for me, meaning i can focus fully on what customers are telling me, without writing or typing.
- creating videos with markers to skip to the most relevant part of the conversation
- Transcription. Sometimes I copy and paste the meeting transcript into our internal company AI assistant, and ask it to convert the transcript into text for slides, brief descriptions, email content etc.

  ### 27. Transcript feature is amazing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Thota S. | Pod Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2023

**What do you like best about Gong?**

The transcript feature is really amazing and it helps to understand everything  i have spoke

**What do you dislike about Gong?**

Some times the transcript words are not really accurate, but it is alright because most of the words are captured correctly

**What problems is Gong solving and how is that benefiting you?**

Sales conversation improvement and efficient evaluation

  ### 28. Excellent conversational AI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amanda R. | Director, Customer Success, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2025

**What do you like best about Gong?**

I love conversational AI. My favorite aspect of Gong is being able to go into any account and ask what is going on. By asking what the customer said they needed, I can prepare for any meeting, from kickoff to renewal. This is incredibly simple to use.

**What do you dislike about Gong?**

I wish they were a little more responsive to customer requests. They say a feature is coming in a certain quarter and then it doesn't.

**What problems is Gong solving and how is that benefiting you?**

Gong is helping us solve some of the handoff issues we were having between sales and onboarding. It has even benefited the training team because we can ask where customers are getting stuck and Gong pulls that information out of our meetings for us, no one has to take those notes or remember, we can see the exact customer conversations.

  ### 29. Insightful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Veera V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2023

**What do you like best about Gong?**

Helps to maintain the call control and correct our rate of speech

**What do you dislike about Gong?**

It would be better if we can access gong calls immediately 

**What problems is Gong solving and how is that benefiting you?**

So far, Gong was so helpful to improve my way of consulting the advertisers and agencies, I have been using the Gong from 3 quarters and it was so easy to use and happy to work.

  ### 30. Great program to review your own calls and read transcripts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Liz B. | Inbound SDR, Enterprise (> 1000 emp.)

**Reviewed Date:** June 20, 2024

**What do you like best about Gong?**

I love everything about Gong but the transcripts are especially great. Easy to use and I use it every single work day.

**What do you dislike about Gong?**

No downsides that I've seen. I can't think of anything to make it better.

**What problems is Gong solving and how is that benefiting you?**

I can see how converstaions went without going back and listening to the entire call - the overview it sends via email is amazing and the "next steps" portion makes it very easy to understand what to expect for the future of whatever opportunity is being worked. Using the call transcript for note purposes is amazing as well.

  ### 31. Meeting Summarization & Key Point Capture

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Gong?**

Explaining the Conversation (Call Spotlight/Briefs)
Goal: Quickly catch up on a meeting without listening to the recording.

How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:

A short, paragraph-long recap of the entire discussion.

Bulleted key points or key takeaways from the customer.

Clearly identified next steps and action items that were agreed upon.

**What do you dislike about Gong?**

None so far since it is effective when creating a proof of pitch and discussion

**What problems is Gong solving and how is that benefiting you?**

Gong automatically captures 100% of customer interactions (calls, emails, meetings) and uses AI to extract objective data points like sentiment, talk-to-listen ratios, and key topics discussed. This gives you real, reality-based insights into deal health.

  ### 32. Meeting Recordings, Notes, and Follow-Ups Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

Meeting recordings, notes, and follow-up, along with account analysis, easy to use.

**What do you dislike about Gong?**

I don't dislike any features of Gong. Still learning.

**What problems is Gong solving and how is that benefiting you?**

Account analysis and business profiles, plus support for meeting prep, meeting recordings, notes, and follow-up.

  ### 33. Gong saves us time and points our way

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jess H. | Revenue Operations, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2025

**What do you like best about Gong?**

Conversation Intelligence allows sellers to focus on the meeting and not notetaking. The data that can be gathered and analyzed after the call inside of Gong is priceless. Helps sellers follow up better. Front line managers can easily see who's performing well and be notified without having to sit through entire meetings. Saves a ton of time. It also integrates easily and well with our CRM. The integration was crucial to us getting the most out of the investment.

**What do you dislike about Gong?**

The way the packages are sold leaves a lot to be desired. I wish it was more al la carte.

**What problems is Gong solving and how is that benefiting you?**

Leadership needed clearer visibility into how prospecting meetings went without relying on the sellers meeting notes and interpretation of what happened. Gong's Conversation Intelligence allows us to quickly see unbiased key points that were discussed. It also details the follow up steps discussed saving time and ensuring nothing is missed.

  ### 34. Great tool, transformational for our CS team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff P. | Director of Customer Success, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 25, 2025

**What do you like best about Gong?**

Gong has allowed my Customer Success leadership team to give our team members accurate and timely coaching on their interactions with customers. Previously we were flying close to blind in terms of how skilled our team was during customer phone calls and meetings. Now we have badly needed KPI's like average customer email response time, phone skills, and we can collaborate more easily internally. Our team's performance has improved and the overall customer experience is better since implementing Gong.

**What do you dislike about Gong?**

It is still very much a Sales oriented tool, but I understand that more features are coming specifically for Customer Success teams.

**What problems is Gong solving and how is that benefiting you?**

Helping our people get better outcomes through their interactions with customers.

  ### 35. Insightful Call Analysis with Detailed Performance Breakdown

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mehran S. | Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Gong?**

Scores and breakdown on how I did for each part of the call

**What do you dislike about Gong?**

Sometimes the search function is not as accurate and may required a few tries

**What problems is Gong solving and how is that benefiting you?**

Helps me listen to my convos and get feedback and improve on it

  ### 36. Effortless Setup, Powerful Insights with Room for Enhancement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2025

**What do you like best about Gong?**

I appreciate Gong's ease of deployment and integration with Salesforce and Zoom, making it quick to get started. I value the seamless recording and centralization of all customer conversations, enhancing company-wide learning. The analytics feature is outstanding, providing immediate feedback on conversation dynamics and helping improve customer engagement. The visibility it offers into all conversations and its user-friendly nature make it indispensable for our sales team.

**What do you dislike about Gong?**

I find Gong's sales engagement features lacking, which forces us to rely on additional software for taking actions after meetings. If Gong could enhance these capabilities, it would enable us to consolidate more of our tools into a single platform.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to capture and analyze customer meetings, enabling our team to learn from conversations efficiently. It centralizes conversation data, identifying next steps and improving sales engagement through analytics. This visibility and ease of use benefit our company-wide learning and customer interaction strategies.

  ### 37. Gong has become a daily function for us

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2025

**What do you like best about Gong?**

Real time visibility for the entire go to market function into what is happening across the team and our deals. The AI functions are a game changer for productivity. Collaboration across the team is a huge plus. It takes a little getting used to if you are not familiar with these tools. There are some great people who want to help make it work seamlessly for you. I would highly recommend you have a strong revops and CRM expert who understands the intracacies of your GTM function involved while setting up the tool. The implementation can take a while and I would suggest this tool for established teams. There are likely better solutions for start ups.

**What do you dislike about Gong?**

The support is poor and often takes days to get an answer, which is likely irrelevant. The onboarding support was good however the enablement sessions can be very generic and as your use cases grow trying to get support to help tailor gong to what you need can be frsutrating.

**What problems is Gong solving and how is that benefiting you?**

Visibility into revenue activity and forecast accuracy.

  ### 38. Great for note taking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis C. | Customer Success Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 11, 2025

**What do you like best about Gong?**

With the new AI assistant the whole conversation is clearly structured in notes after for you to review and take action on the next steps mentioned on the call

**What do you dislike about Gong?**

That the assistant is visible and might feel intrusive for some customers

**What problems is Gong solving and how is that benefiting you?**

Creates clear notes that I can revisit days after or to prepare for a meeting to know where we left off. 
The AI assistant creates clear next steps, with owners, to take action on the commitments from all parties.

  ### 39. Recording Feature Makes Self-Improvement Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Komala S. | sales rep associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 02, 2026

**What do you like best about Gong?**

recording help in understanding what we say and what we can correct

**What do you dislike about Gong?**

nothing much to say because gong helps a lot

**What problems is Gong solving and how is that benefiting you?**

understand how we are speaking and what can be corrected

  ### 40. Great expierience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about Gong?**

I've been really impressed with Gong, especially with the new AI features they've rolled out recently. The AI is helping me work more efficiently—summarizing calls, highlighting action items, and making it easier to stay on top of follow-ups. It's definitely saving me time and helping me focus on selling instead of note-taking.

That said, I do wish the call transcriptions were available a bit faster. Sometimes there's a delay before I can get the insights into Salesforce, which slows down my workflow a little. If transcription speed improves, it would be close to perfect.

Overall, it's a great tool that's made a noticeable difference in how I manage my deals.

**What do you dislike about Gong?**

I do not dislike anything about Gong and like using it daily to keep my calls organized.

**What problems is Gong solving and how is that benefiting you?**

My ability to keep track of the whole conversation after the fact.

  ### 41. Extremely Intuitive User Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Gong?**

User interface is extremely intuitive to navigate

**What do you dislike about Gong?**

I do not have negative feedback about gong

**What problems is Gong solving and how is that benefiting you?**

Gong allows me to quickly recap important meetings and discussions

  ### 42. Gong helps me work faster

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Gong?**

The recording helps me review key technical information and feedback from customers so I can prepare for the next meeting. The AI insights into my calls help to improve the speed I can work at to get the summaries I need in prep for my next customer interaction

**What do you dislike about Gong?**

I wish there was an automation to help me log product feedback from customer calls in a more automated manner

**What problems is Gong solving and how is that benefiting you?**

Gong records my calls so I can prepare for next customer interactions. It also helps me to inform our product team of key customer feedback on our products

  ### 43. Best tool for an SDR!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hassaan J. | `SDR, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2025

**What do you like best about Gong?**

What I like best about Gong is the Flows feature — it gives clear visibility into deal progress and helps align teams by mapping out key steps and stakeholder engagement. It makes pipeline management much more efficient.

**What do you dislike about Gong?**

The only explanation I can think of is that even with the Gong extension installed, if you send an email directly from Gmail rather than through Gong, it won’t be tracked or reflected in Gong’s analytics

**What problems is Gong solving and how is that benefiting you?**

Gong solves the lack of visibility into customer conversations and deal progress, helping improve coaching, forecasting, and deal outcomes. It keeps me informed and aligned with the team.

  ### 44. Gong is easy to use and a valuable part of my tech stack to do my job

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 02, 2025

**What do you like best about Gong?**

I really enjoy the automatically generated content, like the highlights, action items, and transcript. I am a PMM and rely on the recordings of my conversations with customers for case studies or other content interviews, and Gong's features help me ensure I don't miss any key details or highlights. I also use Gong regularly to review sales calls to check in on messaging adoption and evaluate what seems to resonate with prospects. Gong is easy to use. I have been using it for over 5 years across multiple orgs/roles and the new features that get added are always spot on.

**What do you dislike about Gong?**

If I had to be nitpicky, it would be about the search. Sometimes I am looking for a keyword in call transcripts, and the transcription will have spelled the word wrong or mistyped it entirely, usually this happens with proper nouns. Again, being very picky here.

**What problems is Gong solving and how is that benefiting you?**

Gong is providing complete transcripts for me in addition to generating call highlights. These highlights are beneficial to me for pulling out key information from calls and making sure nothing is being missed

  ### 45. Best software for sales team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yash N. | Digital Solution Advisor, Enterprise (> 1000 emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Gong?**

Summary and next steps capture accuracy is so good that you don't need to make notes during the call, additionally refering to the call recording later is easy

**What do you dislike about Gong?**

none that I can think of, keep up the good work

**What problems is Gong solving and how is that benefiting you?**

- no need to write notes during the call
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal

  ### 46. One of the best sales tools you can have in your stack

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan R. | Enterprise Sales Development Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** September 16, 2025

**What do you like best about Gong?**

Call analysis based on relevant industry KPI's is unmatched. I can figure out exactly where my gaps are compared to top sellers to properly address them in personal development.

**What do you dislike about Gong?**

Team analysis isn't always easy to gather

**What problems is Gong solving and how is that benefiting you?**

Increasing rep effectiveness during phone and video conversations

  ### 47. Excellent tool with commendable services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Supriya P. | Sales Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2024

**What do you like best about Gong?**

Gong has gone next-level with purpose-built AI agents that streamline diverse revenue tasks—from pipeline tracking to forecasting, coaching, and even creating transcripts and account mappings.

**What do you dislike about Gong?**

Gong excels at post-call insights but currently does not offer real-time, in-call guidance to prompt reps during live conversations.

**What problems is Gong solving and how is that benefiting you?**

Giving us the room for improving on our speaking skills

  ### 48. Amazing for managing tons of meetings, whether you originally attended them or not!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about Gong?**

I attend a LOT of customer meetings in support of a sales team as well as a product team, often with weeks or months in between. It's impossible to keep track of/remember everything discussed when it happened. Knowing that I have Gong running in the background of these meetings, I can confidently put my pen and notepad away, knowing that it will take more thorough notes during the meeting than I ever will and they are easily searchable.

**What do you dislike about Gong?**

This is probably more of a gripe about how disorganized our own instance of Salesforce is, but sometimes it is very hard to pin down the exact accounts/contacts that I am looking for prior meetings on. Gong relies heavily on it's integration with SFDC, so Gong's hygiene is only as good as your SFDC hygiene, which can be a challenge.

**What problems is Gong solving and how is that benefiting you?**

Tracking conversations with more clients than I could ever do on my own. Makes it so much easier to go back to discussions from months ago and catch myself back up on everything we talked about. It's also extremely useful for going back and listening/searching transcripts for meetings that I was not able to attend. Less information lost between sales reps talking me through a recap vs. reading/listening to what actually happened.

  ### 49. Account AI Makes Onboarding Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Gong?**

Account AI feature - It gives me an overview of the account, especially when I'm a new joiner

**What do you dislike about Gong?**

Sometimes it is slow to load, I've even experienced slowness with the main search bar

**What problems is Gong solving and how is that benefiting you?**

Sales coaching, regular feedback provided by my sales leadership on improving my pitch

  ### 50. Gong has given our marketing team a front-row seat for every sales call

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about Gong?**

Having the ability now to watch real sales conversations rather than getting second hand information from a sales rep on what a prospect has said has been an absolute game changer for me and my marketing team. We can now get first hand insights into the language prospects use and context around their specific use cases for our product, giving us a better ability to translate this insight into  messaging and marketing strategies that resonate with our ICP.

**What do you dislike about Gong?**

I've sometimes found it difficult to search for and find specific calls some of our sales team have spoken about. Or to pick out sales calls versus client calls - However, that might be an issue with how we are using it or tagging up calls.

**What problems is Gong solving and how is that benefiting you?**

For me and my marketing team it is helping us be directly "in the room" for each and every sales conversation, giving us first hand information to build a picture of what it is that prospects are looking for and what they want. With this info we can develop better marketing and more tailored messaging that is super aligned to our ICP.


## Gong Discussions
  - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes
  - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes
  - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes
  - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote
  - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote

- [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?page=10&width=350&section=pricing&secure%5Bexpires_at%5D=2026-07-19+12%3A12%3A30+-0500&secure%5Bsession_id%5D=d9f678f3-b084-4a69-91bb-1b12737c9793&secure%5Btoken%5D=e65d09083ed80f6729e17e7cdf115262b7f5ae9a57cecf6007e78a9061a55ce3&format=llm_user)
## Gong Integrations
  - [Actively AI](https://www.g2.com/products/actively-ai/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews)
  - [Crayon](https://www.g2.com/products/crayon-crayon/reviews)
  - [Distribute](https://www.g2.com/products/distribute-2024-10-31/reviews)
  - [Dust](https://www.g2.com/products/dust-dust/reviews)
  - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews)
  - [GTM Buddy](https://www.g2.com/products/gtm-buddy-gtm-buddy/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
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  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Klue](https://www.g2.com/products/klue/reviews)
  - [Laudable](https://www.g2.com/products/laudable/reviews)
  - [LeanData](https://www.g2.com/products/leandata/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
  - [Loom](https://www.g2.com/products/atlassian-loom/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday CRM](https://www.g2.com/products/monday-crm/reviews)
  - [Nooks](https://www.g2.com/products/nooks/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Orum](https://www.g2.com/products/orum/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
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  - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews)
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  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Salesforce Heroku](https://www.g2.com/products/salesforce-heroku/reviews)
  - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Seismic Learning](https://www.g2.com/products/seismic-learning/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Tonkean](https://www.g2.com/products/tonkean/reviews)
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [trumpet](https://www.g2.com/products/trumpet/reviews)
  - [UserEvidence](https://www.g2.com/products/userevidence-userevidence/reviews)
  - [Vidyard](https://www.g2.com/products/vidyard/reviews)
  - [Vitally](https://www.g2.com/products/vitally/reviews)
  - [Warmly](https://www.g2.com/products/warmly-warmly/reviews)
  - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Gong Features
**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Revenue Sourcing and Forecasting**
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Contact Capture

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications

**Performance Analysis**
- Coaching 
- Peformance Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Generative AI**
- AI Text Summarization

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Gong Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,669 reviews)
  - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)

