Gong Pricing Overview

Gong has drastically reduced the amount of time I spend taking notes. Search, highlights, AI summaries and collaberation on comments are all huge time savers. Review collected by and hosted on G2.com.

I would like the ability to see the transcript from the call on the same page as the recording. This is the only thing I miss about the Zoom functionality. I'd also like to be able to copy and paste from a transcript without it jumping around on the recording. Very minor critiques. Review collected by and hosted on G2.com.

Conversation intelligence is ChatGPT on steroids Review collected by and hosted on G2.com.

We’ve had a disappointing experience with Gong Engage, and I want to share our story to help others avoid the same mistakes. Despite its potential, Gong Engage falls short in several critical areas. The platform lacks task APIs, does not integrate with other vendors or parallel dialers, and isn’t built to function as a proper sequencing tool. Gong is strong at conversation intelligence, but that’s where its usefulness ends.

When we initially signed up, our sales rep promised integrations and a more robust system, but none of that materialized. The tool is slow, buggy, and creates an excessive administrative burden on the user side. To make things worse, after requesting training for over 10 new hires, this is the response we received from their Professional Services team:

“The time has come for our Professional Services team to roll off and formally bring this engagement to a close. We ask that you please respond to this email acknowledging the conclusion of your Gong Essentials | Engage Essentials engagement.”

Our team is struggling with low adoption, and they won’t even spend the time to support us during this transition. We were essentially left with minimal support and no actionable solutions for improving adoption, despite our need for training and guidance. The only follow-up offered was a survey to rate their services—completely missing the point of what we needed.

This is not what we expected, and it’s become clear that Gong Engage is not a good vendor for dialing or sequencing. If you’re considering them, I highly recommend looking at better options like Outreach, Salesloft, or Apollo. These platforms offer the functionality, support, and integrations we expected from Gong but didn’t get. Unfortunately, I feel misled by our sales rep, and choosing Gong Engage was a regret.

Buyer beware. Review collected by and hosted on G2.com.