--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6674 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6674 scale: '5' date_modified: '2026-07-06' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,674 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **AI functionality** invaluable for saving time and summarizing communications efficiently. (352 reviews) - Users enjoy the **ease of use** of Gong, finding it user-friendly and efficient for accessing important sales insights. (240 reviews) - Users value the **efficient call recording** feature of Gong, enhancing productivity and providing actionable insights for improvement. (237 reviews) - Users appreciate how Gong serves as a **time-saving and intuitive tool** that offers valuable insights for sales management. (219 reviews) - Users value the **accuracy** of Gong, highlighting its effective call summaries and speech rate management features. (214 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (205 reviews) - Automation (190 reviews) - Recording (190 reviews) - Transcripts (142 reviews) - Features (136 reviews) **What users dislike:** - Users experience **call tracking issues** with Gong, leading to difficulties in accessing and locating past calls. (130 reviews) - Users struggle with **recording issues** , including random failures and difficulty locating past calls, impacting usability. (88 reviews) - Users note the **limitations of AI analysis and coaching** , affecting integration and accuracy in their workflows. (74 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (72 reviews) - Users note the **missing features** in Gong, particularly in analytics, filters, and real-time AI capabilities. (70 reviews) - Users experience **AI inaccuracy** , noting issues with real-time analysis and unsatisfactory search functionality. (69 reviews) - Learning Curve (58 reviews) - AI Inefficiency (48 reviews) - Slow Loading (48 reviews) - Inaccuracy (44 reviews) ## Gong Reviews ### 1. Gong’s AI Call Summaries and Search Make Client Insights Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Luke G. | Customer Success Manager, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gong?** Gong is great for recording and cataloguing our call recordings, and its newer AI features are also really helpful. The summaries for each call, along with the ability to search and ask questions about clients’ needs, are incredibly valuable. its easy to use and the interface is easy to pick up. **What do you dislike about Gong?** very rare issue with call not recording. some transcript issues but nothing major that doesnt make sense. **What problems is Gong solving and how is that benefiting you?** allows ease of access to previous calls, the search function allows me to get an understand of client needs and my follow up actions very easily. ### 2. Effortlessly Organizes and Enhances Sales Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Neer P. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gong?** I like how Gong makes my life easy by letting me take the information the customer has presented and query that information after the fact. It's really valuable when I'm trying to get information in a pinch because it lets me provide the exact time snippet of the call that I need and ask the right questions across multiple phone calls. I appreciate how by recording a meeting, Gong helps me understand a lot about both parties, their intentions, and their action items, which often get lost in handwritten notes or memory alone. Having that data makes my sales process and outcomes more reliable and consistent. Also, the initial setup was really easy—it was actually so easy, it was spooky. **What do you dislike about Gong?** There are notetakers out there in the market that don't require joining the meeting. And I'd probably prefer if Gong would build a version of the recording software that doesn't require a recording. Also, because they don't have a connector with Claude. **What problems is Gong solving and how is that benefiting you?** Gong makes my life easier by letting me query and share customer information. It helps understand conversation contexts with time snippets, making data retrieval easy and sales processes more consistent. ### 3. Unmatched Sales Visibility and Insights with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | BDR, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Gong?** What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls. **What do you dislike about Gong?** The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and analyzes real calls so teams can understand what prospects are actually saying, what objections come up, and where deals are getting stuck. ### 4. Gong Keeps Me Focused on Sales Calls and Scales Coaching Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Hjalte D. | Team Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gong?** That I can keep focus in my sales calls and don't need to take notes myself. As a middle manager, Gong is also a great tool to scale my coaching efforts and review my teams' effort on calls. **What do you dislike about Gong?** Gong, so far, only integrates with the most popular CRMs. We're using Zoho CRM, and I'd really love to see an integration to that. A lot of Gong's magic, it seems, happens when it has access to the full pipeline - feels like we're currently missing out on that part. **What problems is Gong solving and how is that benefiting you?** Having better sales calls. Scaling coaching Cutting down ramp up time. All in all leading to more sales, a happier team - and talent development at scale. ### 5. Efficient Meeting Management with Minor Language Limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gong?** I like that Gong is easy to use and very fast. The transcription feature is kind of accurate, which means I don't have to take notes myself and can focus more on the meeting. It helps me pay better attention to both customers and colleagues. Setting it up was also very easy. **What do you dislike about Gong?** I don't like that Gong doesn't support languages like German and French. It also struggles to recognize different speakers if they're not in the calendar invite. This often happens when my calendar invite gets forwarded internally within large organizations, and those meetings don't get recorded in Gong. For data protection reasons, it seems speakers' assignments are either technically not possible or they are redacted. **What problems is Gong solving and how is that benefiting you?** Gong helps me quickly identify effective sales campaigns. It's easy and fast, with fairly accurate transcription, so I don't have to take notes and can focus on meetings, paying more attention to both customers and colleagues. ### 6. Revolutionized Call Summaries, Needs Better Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gong?** I like how Gong provides a summary when I'm reviewing calls. It's really helpful because I can use keywords to quickly identify if there are any issues with the call or if I'm looking for specific information. The ease of finding what I need is great. I also found the initial setup to be 'so easy,' definitely a nine over 10. **What do you dislike about Gong?** The AI translation during calls can be inaccurate because some details or words are not relevant to what the person in the call actually says. This needs to be improved. **What problems is Gong solving and how is that benefiting you?** Gong gives easy access to call narratives, offering quick recaps. I like using keywords to spot issues or find specific parts of a call effortlessly. ### 7. Improves Clarity and Control Over Client Conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Aayushi T. | Ongoing Monitoring Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Gong?** In Gong, call recordings help in going back to client discussions whenever required. It becomes easy to recall what was discussed without depending on notes. Key points from conversations are already captured, so follow-ups feel more organised and nothing important gets missed **What do you dislike about Gong?** Finding specific details from past calls takes some effort because of the amount of data available. At times, it feels a bit heavy to navigate when looking for a particular point. Searching through older conversations also takes longer than expected, especially when trying to quickly refer something during work. **What problems is Gong solving and how is that benefiting you?** I rely on recorded conversations instead of manual notes during client calls. Whenever any detail needs to be checked, I go back to the exact discussion instead of depending on memory. This makes follow-ups more accurate and helps in tracking multiple conversations without missing important points. ### 8. Overpromised and Underdelivered, But Great Text Messaging **Rating:** 0.5/5.0 stars **Reviewed by:** Gerry M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gong?** I like the text messaging interface on Gong. It's sleek, includes emojis, and the rich functionality makes it quicker and easier to use. This feature generates more replies from prospects and creates goodwill, something that SalesLoft did not have. **What do you dislike about Gong?** The experience with Gong has been disappointing because their sales team promised functionality, specifically a voicemail drop feature, that wasn't included in the package. As an account executive, this feature is really important for driving callbacks and opportunities. It's frustrating that they didn't include it despite promising it, which really erodes trust. There's also some slight bugginess with the calling feature, and I find SalesLoft and Outreach to be superior in this respect. Their team has been slow in resolving this issue, and it's been two weeks without a solution, which is a major red flag. I'm disappointed with this lack of essential features and the lack of honesty from their account management team about what was included in the package. **What problems is Gong solving and how is that benefiting you?** Gong helps with communicating with prospects. The text messaging interface is quick, easy to use, and includes rich features like emojis, generating more replies and goodwill. ### 9. Gong Centralizes Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jess M. S. | Program Manager, Data & FinTech, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Gong?** I like how Gong pulls together everything I need in one place, particularly bringing together all information about emails, phone calls, and prior meetings for my call prep. Having complete transcripts of my calls is helpful so I can do proper follow-ups. It also helps me prepare for calls and the Gong "Ask Anything" feature is very important for me to be able to pull information from my accounts, especially when I have recently taken over an account from a colleague and don't have their history. I love Gong Templates for sending out emails to customers - saves me a ton of time. I honestly don't know how I would do my job without Gong. **What do you dislike about Gong?** I have had some problems with scheduling emails to send in the morning. Just recently, I noted that, not all of them went out. So this might be a problem with the connection to Salesforce or the emails being pulled in. We're still diagnosing the problem. **What problems is Gong solving and how is that benefiting you?** Gong provides complete transcripts of my calls for proper follow-up and pulls together emails, phone calls, and prior meetings for call prep. I can now know whether a customer has had recent emails with the CSM team, SDR team, or Professional Services team (and what they talked about) because it all flows through Gong. I seem so much more informed about the customer. ### 10. Simple and Useful Tool for Tracking Client Conversations **Rating:** 3.5/5.0 stars **Reviewed by:** Prerak C. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gong?** What I like best about Gong is the call recordings and clear insights it provides after every discussion. It helps in revisiting important points and understanding conversations better. The summaries and tracking make follow-ups easier and reduce the need for manual note-taking. **What do you dislike about Gong?** The platform feels a bit complex in the beginning and takes time to get used to. There is a lot of data and insights, which can feel overwhelming at times. Search and filtering are not always very smooth, so finding specific points from older calls takes effort. **What problems is Gong solving and how is that benefiting you?** It keeps all client conversations in one place, so nothing important gets missed. Earlier, I had to depend on notes or memory, but now I just go back to the call recording and check details. It makes follow-ups clearer and helps in handling discussions more confidently. ### 11. Do yourself a favor and get GONG to improve your business performance! **Rating:** 4.5/5.0 stars **Reviewed by:** Lior O. | Cluster manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Gong?** I still like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive. I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter. **What do you dislike about Gong?** Side languages are yet not the most well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English **What problems is Gong solving and how is that benefiting you?** all problems, they are also very quick responding. I love that we can request features and most likely get them done ### 12. Effortless Sales Coordination, Needs Faster Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Gong?** I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention. **What do you dislike about Gong?** It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to. **What problems is Gong solving and how is that benefiting you?** I use Gong for sales outreach, and it helps me stay organized and keep deals moving forward. It provides great insights into what deals are moving forward and which ones need attention, making it easier to track accounts and progress. ### 13. Made Admin Work Easier with Notes and Post-Meeting Email Write-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra V. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Gong?** I love how much easier it’s made my admin work, especially with the notes and the post-meeting email write-ups. **What do you dislike about Gong?** New features are only announced in the notification area. It would be nice if new features also had banners on the home page, so they’re easier to notice. **What problems is Gong solving and how is that benefiting you?** It takes detailed notes during meetings so nothing gets missed or forgotten. It helps also make sure the notes include clear next steps, and I use the scoring to check whether I’m covering everything I need to in my calls. ### 14. Analytics Powerhouse with Some Integration Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Grace R. | Legal Research & Solutions Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gong?** I like the analytics, probably the most. The analytics are great to see my open rates from emails, who’s clicking on my links, and who’s booking meetings with me. Seeing that percentage ratio, like some flows having a 90% open rate, is fantastic. It’s great for evaluating and improving my strategies with customers in my territory. That has been a huge impact. Of course, time saving is another big thing. We're always looking to save time at work, and that's been a huge impact in my work. **What do you dislike about Gong?** The things that don't work as well are pretty minuscule. One issue is with transcripts; they cannot be uploaded within the Gong flows or emails, even though you can download them. This is a problem for me since I work in legal, and I have to go back to my Outlook email to send transcripts to attorneys and firms. It seems silly to have to download a transcript only to be unable to upload it. Another frustration is with using numerals in blocks; the numbering starts over at one instead of continuing, which is not typical unless dealing with statutes. Integration with Salesforce could be better, specifically with pulling over phone numbers to accounts, which can be frustrating. **What problems is Gong solving and how is that benefiting you?** I use Gong to improve time management by sending emails through flows, connect with emails through my business address, and analyze customer interactions to understand their pain points. ### 15. Effortless Call Management with Insightful Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Senior CSM, Digital Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Gong?** I use Gong for calls with customers, and I love that there's no need for note-taking during calls because the Gong bot handles it all. This allows me to relax and focus on the calls, knowing I can come back later to full recordings, transcription, and notes, and even gain insights to improve customer outcomes. I appreciate its ease of use; it is intuitive and helpful, doing exactly what you need it to do. The seamless user experience is another aspect that I enjoy. **What do you dislike about Gong?** I have very little in the way of improvements. Something super minor, if I set up a call last minute and add Gong, it is usually delayed to join as it doesn't have enough time to fully get ready. In the future it would be cool if there is no delay in times of a very last minute call or rescheduled call same day. Other than that I would love to see a live coaching feature implemented. **What problems is Gong solving and how is that benefiting you?** I use Gong to avoid note-taking during calls. It handles recording, transcription, and note-taking, allowing me to focus fully on calls. I can later access insights to inform next steps for better customer outcomes. ### 16. Excellent Call Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dana R. | Community Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Gong?** I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. **What do you dislike about Gong?** All of the features are helpful and there's nothing that needs improving. **What problems is Gong solving and how is that benefiting you?** The problem I am solving is I am having better conversations where before I was struggling with over-talking the person I was speaking to. The other problem I am solving is the immediate turnaround time of my call results. I do not have to wait days to get feedback. This is a huge benefit for my workday and my call quality. This enhances my customer's experience. ### 17. Well-Organized with Impressive AI Account Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gong?** I like how well organized Gong is. I also enjoy the AI features, especially being able to ask questions about specific accounts. **What do you dislike about Gong?** There’s no end-user way to improve your own experience; it’s entirely in the hands of your admin team, who may not prioritize the app the same way you would in your day-to-day work. **What problems is Gong solving and how is that benefiting you?** Gong helps me with taking meeting notes, which benefits me by ensuring I don’t miss any follow-up items. It also lets me review notes on the account later or when I inherit a new account so I can check in on sentiment and keep track of follow-ups. ### 18. Great product and a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Gong?** Gong has a great UI and is easy to immediately adopt. It provides value quickly through some of its most standard features and gives myself and my team fantastic insights regarding what is going on within our prospects and accounts. Gong helps us save time and resources and makes us more successful in the ways that we land, retain and expand our customers. **What do you dislike about Gong?** I have everything I need with Gong, though I would like to see the product release more features related managing existing customers (Customer Success use-case) **What problems is Gong solving and how is that benefiting you?** Transparency on accounts and opportunities, reduced resource expenditure on calls (by listening to snippets after, rather than having more people attend entire calls), surfacing risk on opps and accounts, sharing calls internally and externally, viewing transcripts rather than listening through the recording to find what you need ### 19. Exceptional tool **Rating:** 5.0/5.0 stars **Reviewed by:** Letitia H. | Customer Operations & Programs Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Gong?** I love the new AI Agents. It became my go to resource each time I need to analyze any business context, from summaries to analytics, reviews or insights. **What do you dislike about Gong?** To add an AI agent to ask anything across the entire customer database or based on filters, stream etc, not limited per number of calls or conversations **What problems is Gong solving and how is that benefiting you?** Having a detailed, searchable archive of all interactions enables more personalized and consistent communication with customers.We can easily review past interactions, facilitating better teamwork and ensuring that nothing falls through the cracks. We also use detailed call records and transcriptions which provide us a wealth of information that can be used to create compelling case studies. This includes specific examples, customer quotes, and evidence of successful tactics. ### 20. Streamlined Sales Pipeline with Effortless Call Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Annamaria S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Gong?** I use Gong for sales purposes to generate pipeline. I find it incredibly helpful that it creates a summary of the calls and registers them. I particularly like the summaries and the next step suggestions, which are essential for creating reports on the calls and scheduling follow-ups with clients. The AI drafts allow me to copy the information without having to write it manually, enabling me to be more present in the call without taking notes. With 5-6 calls per day, preparing summaries myself would take hours, so Gong significantly streamlines this process for me. **What do you dislike about Gong?** I would prefer a summary of the calls I did during the week to schedule any immediate follow ups. I think having the program reminding you to schedule a call to follow up or sending you an invite in the calendar if the client already agrees to it would be useful. We were not onboarded immediately, but I think our team is not always considered sales so they forget to put it in our configuration. **What problems is Gong solving and how is that benefiting you?** I use Gong to create summaries of calls, which save me hours and let me focus on being present during discussions. It also registers calls and suggests next steps, streamlining my report creation and follow-up scheduling. ### 21. Optimize Meetings with Intuitive Interface, Improve Data Capture **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I like the Gong interface and the three tools I mentioned, as they solve my pain points. Additionally, I appreciate that it offers me a rating on how engaged I am and where I can shorten my interventions, basically the coaching it provides me. I also highly value having a record of my meetings that I can consult immediately or later, which makes my work easier. **What do you dislike about Gong?** There are two things that could be improved in Gong. The first is that sometimes the meeting is not recorded if I have to enter the Zoom link twice. This makes me lose all the added value of Gong, as I cannot recap the important points or obtain traceability for the future. The second is that sometimes it incorrectly captures the person responsible for an action in the next steps. **What problems is Gong solving and how is that benefiting you?** I use Gong to record my external meetings and get coaching on my performance. It helps me stay attentive because it provides the transcription, facilitates follow-up with key point memos, and guides me in meeting preparation. ### 22. Streamlined Client Management, Needs Improved Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I use Gong to keep track of all emails, calls, and conversations, and it's a great place to reference details and prep for meetings. It's really nice because I don't have to do it manually, and I can share it with my account executive. The organization is fantastic; everything's there, and I can prep for meetings quickly. Gong provides wonderful summaries that make it easy to write follow-up emails. I love that I no longer have to say I don't know to a question because I can go back and reference things. It saves so much time and improves how I show up with my customers. It's a lifesaver for someone like me who's not super organized. Gong organizes everything for me, so I don't have to scan or take notes. I can just search for information right away. I also appreciate seeing the history of interactions with different people who have touched an account. The setup was absolutely painless and easy. Overall, I really, really like it. **What do you dislike about Gong?** Yeah. I would like it if all of my accounts could be, like, on one where I could navigate. Because right now, you have to do a search, and sometimes the search is a little clunky. It's not as intuitively organized, so I don't always know where to find everything. I don't have, like, a me page of my accounts. It would be nice to have, like, a me accounts page where I can just navigate them and just kinda click on them rather. Than having to search them. And, yeah, it just kinda like can be a few extra steps to, like, get to to the call I want or to get somewhere. So that would be nice. The organization would be a little bit better, like my landing page. Just a slightly more intuitive. **What problems is Gong solving and how is that benefiting you?** I use Gong to keep track of all emails, calls, and conversations, making it easy to prep for meetings and reference details instantly. It organizes everything, saves time by eliminating manual note-taking, and enhances communication with account executives. ### 23. Essential Tool for B2B Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie P. | Associate Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I use Gong at work in B2B sales, and it helped me ramp up quicker, giving me a better understanding of what gets communicated during customer calls. It helps me prioritize who to contact by seeing when the last contact was. I like the most that it can summarize and answer questions about calls that were recorded. I also like that it automatically updates with my email messages and shows what is on our CRM as well. Additionally, Gong connects with Outlook and Salesforce, which is really convenient. **What do you dislike about Gong?** Sometimes when I type in an account that has a longer name in the search, there are no results. Also, maybe there could be a full list of accounts with date and method of last contact that can be sorted or exported.(maybe this is already a feature that I just don’t know about) **What problems is Gong solving and how is that benefiting you?** Gong helped me ramp up quicker, understand customer calls better, and prioritize contacts by seeing last interactions. ### 24. Intuitive UI, Clear Recordings, and Top-Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bradley G. | Strategic Enterprise Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I’ve been a big fan of Gong.io for a while now. The UI is super intuitive, recordings are crystal clear, and it’s really easy to find exactly what you’re looking for. You can tell they’re constantly improving the platform — new features roll out often, and they actually make the experience better, not more complicated. Support is also top-notch responsive, friendly, and helpful every time I’ve needed them. Overall, just an excellent tool that keeps getting better. **What do you dislike about Gong?** The Engage and forecasting parts still need some work, but overall the product functions well and has been a good fit for our process. It would also be helpful to have drop-in voicemails and a speed dialer. **What problems is Gong solving and how is that benefiting you?** Gong solves several key challenges in sales; from forecasting accuracy to easily recalling key deal details. I use it daily to review calls, search transcripts, and quickly surface important information across accounts. It’s also great for sharing recordings with customers or teammates for follow-up and collaboration. The built-in AI is decent, though I sometimes get deeper insights when I run transcripts through other AI tools. Overall, it’s made my workflow more efficient and my forecasting much more reliable. ### 25. Innovative Tool with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Desi B. | Senior Account Manager, SMB, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I like that Gong is constantly innovating, and it's one of my favorite tools. I really appreciate its AI briefings and the ability to customize what those briefs look like and their timelines, which I find super useful. I also like that Gong helps me identify risks for certain accounts, which is important for managing my book of business. It allows me to see any previous risks on a new account before I became the account manager, and it helps me address those risks in real time. **What do you dislike about Gong?** I think that the UI UX is a bit complex for the account page and being able to clearly view those briefs. Outside of that, just minor changes to those would be super, super helpful. **What problems is Gong solving and how is that benefiting you?** I use Gong to take notes during calls, manage time better, and handle multiple accounts. It provides concise summaries of call recordings and helps me action my next steps efficiently. ### 26. Incredible AI Summaries and Follow-Up Emails That Keep Me on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Greg L. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** The AI driven summary and follow-up email. The summary does an incredible job highlighting the key points, and keeps me refreshed on the data quantities we are working with. It's incredibly easy to use and provides a daily report of my upcoming calls. I go back and reference the summaries numerous times throughout the deal cycle. **What do you dislike about Gong?** I honesty have no complaints. Gong functions well and provides all of the information I need. **What problems is Gong solving and how is that benefiting you?** It's helping me stay organized and accurate in my deals. Sometimes I can't remember the quantities, job titles, or application names and Gong helps keep me accurate. My manager also provides feedback on call performance and leaves suggestions for improvement. ### 27. Gong is extraordinary **Rating:** 5.0/5.0 stars **Reviewed by:** Quynn A. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Gong?** Their newer AI features are valuable in the call recordings. **What do you dislike about Gong?** I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast for the deal. Maybe if the recording picked up timelines it could prompt you to change the forecast based on what it picked up. I think that could make notes/MEDDPICC information quicker to update within an attached CRM. **What problems is Gong solving and how is that benefiting you?** It's making the deal cycle more simple, and effective. I love that is syncs with salesforce to automatically update. ### 28. AI-Powered Call Insights with Intuitive UI and Strong CRM Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Gong?** Excellent call recordings and conversation analysis. The AI-powered insights help me analyze customer trends and risk. It also has a user-friendly UI/UX that makes navigation easy and intuitive. Their customer support is responsive, and the onboarding resources are helpful. Strong integrations with CRM tools, as well as email and meeting platforms. **What do you dislike about Gong?** Premium pricing can be a bit expensive for smaller teams. The initial setup can also take some time, especially when it comes to integration. **What problems is Gong solving and how is that benefiting you?** As a CSM, it gives me the history of customer conversations and meetings. It saves me time on note-taking by providing call recordings and transcripts. ### 29. Effortless Sales Enhancement with Great AI **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Gong?** I like Gong's simplicity; it feels like a really efficient use of AI. The suggestions it gives for using AI are very intuitive, like searching for calls or writing follow-up emails. Whenever I have Gong write a follow-up email, it feels spot on as it captures the exact topics we discussed. I also really appreciate the reliability of Gong. Additionally, the initial setup was very easy, and it saves me a ton of time in my sales job. It makes searching for old calls easy with keywords and filtering, helping me refresh my memory. **What do you dislike about Gong?** I've had some difficulties with having calls recorded if Gong wasn't able to get added to the calendar invite. It can be a bit of a challenge when customers use Microsoft Teams or their own conference information, although I think this has been improved over the last year or so. **What problems is Gong solving and how is that benefiting you?** Gong saves me time by making call details easy to find with keywords, refreshes my memory, enhances listening without manual notes, and provides simple search and filter functions for past calls, solving many needs in my sales role. ### 30. Effortless Prospecting, Easy Call Review **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Gong?** I like that Gong keeps all of my different leads organized and how it pauses the flow for people who have responded to my emails. It's all right at my fingertips and easy to use, which makes watching calls simple. I also love how the calls are recorded, so I can go back any time to listen to my own calls or learn from others. The to-do part of Gong is helpful, with tasks, flows, follow-ups, and flow errors clearly displayed. It separates prospects by flow type, making it clear which prospect is under which lead. The initial setup was super easy, and I love that I had the option to set up a new phone number with Gong. **What do you dislike about Gong?** The to-do section used to be a little more clear and color-coded, but Gong installed a new update that makes that section a bit less intuitive. I am getting used to it now. **What problems is Gong solving and how is that benefiting you?** I use Gong to organize leads, track tasks and flows, and record calls, making prospecting and follow-ups more efficient. It keeps everything at my fingertips, easy to use, and helps me learn from recorded calls. ### 31. Intuitive and Insightful—Gong Keeps Me on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Dusti S. | Sr. Account Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gong?** Gong is very intuitive and helps keep me on track, while also providing great insights and training. **What do you dislike about Gong?** It’s frustrating that I can’t have contacts in more than one flow. **What problems is Gong solving and how is that benefiting you?** Gong helps me organize my day and clearly see what stage I’m in with each prospect. It takes the guesswork out of meeting prep and outreach, which makes it easier to stay on top of my pipeline. I especially love the to-dos feature and the meeting briefs—they keep me focused and prepared. ### 32. Essential Tool for Streamlining Sales Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor F. | Mid-Market Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Gong?** Gong is super crucial for me because it helps me remember all of the things I discussed with a prospect on a call. I don't have the best memory, but Gong allows me to remember the things I talked about and relay those back to the prospect. I also really like that it allows me to listen to others' calls for coaching and improvement on my own job. **What do you dislike about Gong?** I would love it if Gong had a more generative AI capability, where it actually helped me to write business cases rather than just giving me notes from a call. **What problems is Gong solving and how is that benefiting you?** I use Gong to review calls with prospects, which helps in writing business cases and focusing during calls without distraction from taking notes. It allows for comprehensive reviews and helps with coaching by listening to team calls. ### 33. Is your current Call management system a Gong-show? Get Gong to increase efficient outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Louis S. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Gong?** Our team has been utilizing Gong's ai, engage for a few months now to optimize our emails responses and summaries our account calls, and it's been great at learning our workflow, lingo and best practices. **What do you dislike about Gong?** The search functions speed could improve and unlike most search fields, you have to completely spell the contact's name or company name before it starts searching. It'd be great while your typing the contact, Gong could pick up and finish the search. **What problems is Gong solving and how is that benefiting you?** Gong is solving our scale challenges and is helping us ramp as we grow to Enterprise ### 34. Revolutionized Our Sales Operations, Seamless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer B. | Manager, Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Gong?** I really appreciate Gong for giving us great tools for when we need to intervene in specific situations. It provides visibility on calls and conversations, allowing us to anticipate issues faster. The call and video recording features, along with the repository and AI insights, are very beneficial. I also value Gong's ability to forecast and provide accurate deal flow predictions. Moreover, the initial setup was very easy, and I had one of the best onboarding experiences in SaaS with Gong. **What do you dislike about Gong?** Nothing **What problems is Gong solving and how is that benefiting you?** Gong provides visibility across sales operations, enhancing insights on team conversations and pipeline development. Its tools help us anticipate issues faster, with call recordings and AI insights aiding in accurate forecasting and deal flow predictions. ### 35. Gong's AI Tools are Next Level **Rating:** 5.0/5.0 stars **Reviewed by:** Eli R. | Customer Success Manager - Client Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Gong?** I also love the ability to search any account for specific items like feature requests, frustrations, product praises, or any other customer insights. **What do you dislike about Gong?** Nothing really, to be honest. For my use case, Gong has been great. **What problems is Gong solving and how is that benefiting you?** Not having to remember or write down every little thing from my calls. Being able to go back to my account and search the entire account about specific things has been huge. Relying on their AI insights that point me exactly where in the call something is discussed has saved me so much time. ### 36. Reliable Sales Intelligence Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Yash C. | Filled operator , Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Gong?** What I like best about Gong is its ability to automatically record, transcribe, and analyze sales calls with very high accuracy. It gives clear insights into customer conversations, helping teams improve communication, understand buyer behavior, and close deals faster. The dashboard is user-friendly, and the AI-driven coaching recommendations are especially useful for sales managers and growing teams. **What do you dislike about Gong?** One downside of Gong is that the platform can feel expensive for smaller teams, and some advanced analytics features take time to fully understand and use effectively. **What problems is Gong solving and how is that benefiting you?** helps track and analyze sales calls automatically, which saves time and gives better visibility into customer conversations. It helps me understand client needs faster and improve overall communication with the team. ### 37. Helpful AI That Makes Finding Key Call Moments Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gong?** The AI tools are very helpful. I can ask it anything about a call or an account and it will give me an answer and a link to where in the call I can find what I'm looking for. **What do you dislike about Gong?** Too many clicks. If I'm on an account and want to watch a recording, I don't need a new tab opened up each time. Just bring me to the call. I also don't want to have to click on "activity" and then "calls only" **What problems is Gong solving and how is that benefiting you?** Gong is helping our onboarding team perform better and be able to communicate better. We can share recordings with our accounts so they can review them and also can hold the team accountable for anything they may be missing in the calls. ### 38. Reduces time spent on tasks immensely **Rating:** 5.0/5.0 stars **Reviewed by:** Jovana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Gong?** I use the summary features daily and helps me out a lot. Some of the issues with Gong not appearing on calls has also been resolved. **What do you dislike about Gong?** Everything is great. Maybe the layout when you are searching for a specific customer call, the timeline can get a bit tricky to read. **What problems is Gong solving and how is that benefiting you?** It makes it super easy to review client calls and summarise them, both for the participants but also for other teams in the company that are searching for specific feature feedback for example, they don't even need to come to us to ask if we remember any client calls where this was discussed they can just use Gong and search through it. A life saver. ### 39. Simple handling with effective call analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Account Executive 3 Medium Business, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Gong?** I appreciate that Gong summarizes the calls for me, saving me time. I particularly like the simplicity of the system. I use the Engage feature to call customers and the Flows for outreach. The recording feature in meetings is helpful for summarizing the call. The scope of the product in the area of outreach is better and it is more error-free. **What do you dislike about Gong?** A direct connection to Salesforce would be desirable. **What problems is Gong solving and how is that benefiting you?** Gong summarizes calls, which saves me time. I use the Engage feature for outreach and the recording function in meetings to summarize calls. ### 40. Gong Saves Time with Automated Salesforce MEDDPICC and Powerful Deal Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gong?** What I love most about Gong is that it automatically fills in MEDDPICC in Salesforce based on call insights — it saves so much time and takes the admin work out of keeping deals up to date. The deal intelligence is also invaluable for spotting risks early and keeping the pipeline on track. **What do you dislike about Gong?** Sometimes the AI transcription struggles with accents or technical terminology, which means you occasionally need to manually correct the notes. The amount of data and insights can also feel overwhelming at first until you get used to navigating the platform **What problems is Gong solving and how is that benefiting you?** Saves me time, and I don’t miss important notes. Everything is transcribed and auto-filled into my forecasting. ### 41. Excellent Speaker Visualization for Coaching Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel D. | Telecom Advisory Board, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** My favorite feature is the visualization that shows colored "bar chart" representations of whom is speaking, when, and for how long. I use this to identify conversation dominators and ramblers, and coach accordingly **What do you dislike about Gong?** The AI insights and advice feel arbitrary. I will get advice on things things that I do not understand, like "wait more than 1.5 seconds before responding" ... but why? who says that is important? **What problems is Gong solving and how is that benefiting you?** Recording calls is immensely helpful as it is difficult to track all queues and information real-time. Sales efficiency certainoy goes up using this tool. ### 42. Gong Saves Time with Smart Call Recording and Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Aurvin S. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** Gong helps us record and write out, and also studies sales calls by itself. So it saves a lot of time for the users. **What do you dislike about Gong?** What can be improved is: 1. Obviously, the cost. It could be more competitive. 2. Secondly, sometimes we face glitches, and also sometimes it is hard to download or move my old data. Otherwise, it's good. **What problems is Gong solving and how is that benefiting you?** It helps us visualize which client deals are safe or risky. ### 43. Gong’s AI and Agent Studio Make Call Analysis and CRM Sync Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Rishav K. | AI Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Gong?** Gong’s best features are its AI capabilities and the Agent Studio, which make it easier to analyze calls and sync everything with the CRM. **What do you dislike about Gong?** So far, I haven’t disliked anything. Everything has worked fine. **What problems is Gong solving and how is that benefiting you?** Gong solves the “black box” problem by giving complete visibility and analysis into every interaction that happens both pre- and post-sales. It provides our team with strong insights and other information that’s genuinely helpful for closing deals, and it also surfaces patterns through its rich, AI-analysed data. ### 44. Record, Review & Reaccess **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit Singh C. | GM, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Gong?** The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. **What do you dislike about Gong?** to highlight the sections that could be improved based on the historical data of the client or based on the individual representative. **What problems is Gong solving and how is that benefiting you?** It helps in sharing the repository with all the new folks to have a great insight at there time of ease ### 45. Facilitate Preparation and Continuous Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Gong?** I use Gong to prepare calls with clients based on the context of past calls and interactions. I find it very useful for gathering client context and continuous improvement, as it allows me to analyze which aspects I can improve in the future. What I like most about Gong is the ease of use. I especially value the ability to connect past calls and emails, which allows me to gain the full context. Additionally, the initial setup was very easy. **What do you dislike about Gong?** There could be a section of recommendations to do things better next call. **What problems is Gong solving and how is that benefiting you?** I use Gong to prepare calls with clients, gathering the context of past interactions. It helps me continuously improve by analyzing what to enhance in future occasions. I value its ability to connect calls and emails, obtaining all the necessary context. ### 46. Good Call Recording, but Stopped Evolving and Became Hard to Justify the Cost **Rating:** 1.5/5.0 stars **Reviewed by:** Joaquin R. | TechOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Gong?** It did the job back when we were using it. The call recording and transcription worked well, and at the time there really wasn’t much better available. The conversation analytics were also helpful for spotting trends across the team. Overall, it was a decent tool for its era. **What do you dislike about Gong?** It felt like the product stopped evolving. We were paying a lot for what was basically just call recording and a few dashboards, without much else to justify the cost. **What problems is Gong solving and how is that benefiting you?** At this point, it’s not doing much for us, we’ve moved off it. When we were using it, though, it provided call recordings and some basic conversation insights, which were helpful for coaching and for going back over deals. ### 47. Review calls and automatic insights that let you focus on the conversation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** What I value most is the ease of reviewing past calls without relying on my own notes. Additionally, with automatic insights, I can focus on the live conversation instead of writing all the time. **What do you dislike about Gong?** Insights and metrics sometimes feel too oriented towards traditional sales teams and don't quite fit with more strategic workflows or those typical of an agency. I would like to have more flexibility to customize what is tracked, depending on the type of conversation. **What problems is Gong solving and how is that benefiting you?** It helps me solve the problem of losing context between meetings: I no longer rely on my own notes or ask a colleague to summarize a call I couldn't attend. Thanks to this, I can keep up with several projects in parallel without sacrificing depth and without wasting the team's time by repeating information. ### 48. A Game-Changer for Sales Call Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. | Founder & AI Solutions Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Gong?** I love using Gong to analyze sales calls, prepare for upcoming meetings, and write follow-up emails. It really helps create a repeatable process for every prospect and provides valuable insights on my performance. I especially appreciate the feature that helps me prepare for meetings, as I often have back-to-back meetings and don't have time to re-read my notes. I'm impressed with the amount of data I get on each call and how quickly I can prepare for meetings. Also, everything worked seamlessly for me as soon as Gong went live, and I could easily see all the calls I ran on my calendar. **What do you dislike about Gong?** My main complaints are the time it takes for calls to analyze, especially when they are over 45 minutes in length. Sometimes for last minute meetings they do not get captured by Gong and require me to manually upload the call. **What problems is Gong solving and how is that benefiting you?** I use Gong to analyze sales calls, prepare for meetings, and write follow-up emails. It creates a repeatable process, offers valuable insights on my performance, and saves time by letting me quickly prepare for back-to-back meetings without rereading notes. ### 49. Transforms Call Analysis with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gong?** I use Gong to review calls for training and to spot coaching opportunities. UI/UX is very easy to understand . It integrates my internal tools with Gong easily which leads to improve in my performance. Pricing was minimal and easy to provide support to my clients seamlessly. **What do you dislike about Gong?** Sometimes the transcript shows incorrect information. That can be improved. **What problems is Gong solving and how is that benefiting you?** I use Gong to listen to calls and draft MOMs, identify improvement areas, and use keyword triggers to focus on key call parts. It provides personalized coaching metrics and auto recording/transcriptions. ### 50. Insightful Call Analysis and Seamless Sharing **Rating:** 4.5/5.0 stars **Reviewed by:** May L. | Sr. Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Gong?** Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research **What do you dislike about Gong?** i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable **What problems is Gong solving and how is that benefiting you?** Gong is solving the business problem of having a central place of recorded sales calls to help with our feedback research. This benefits me because I have a library of collected feedback to analyze and sythensize ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+09%3A56%3A18+-0500&secure%5Bsession_id%5D=93ada83f-d924-4f14-89b5-458f23fec4f4&secure%5Btoken%5D=f54c2843c96ec139d419d70deb28fac0a74b8aeb02aca7c2a7f9fb0d19466a2f&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - 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[Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [trumpet](https://www.g2.com/products/trumpet/reviews) - [UserEvidence](https://www.g2.com/products/userevidence-userevidence/reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - [Warmly](https://www.g2.com/products/warmly-warmly/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gong Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,499 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,152 reviews)