--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6675 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6675 scale: '5' date_modified: '2026-07-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,675 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **AI functionality** invaluable for saving time and summarizing communications efficiently. (352 reviews) - Users enjoy the **ease of use** of Gong, finding it user-friendly and efficient for accessing important sales insights. (240 reviews) - Users value the **efficient call recording** feature of Gong, enhancing productivity and providing actionable insights for improvement. (237 reviews) - Users appreciate how Gong serves as a **time-saving and intuitive tool** that offers valuable insights for sales management. (219 reviews) - Users value the **accuracy** of Gong, highlighting its effective call summaries and speech rate management features. (214 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (205 reviews) - Automation (190 reviews) - Recording (190 reviews) - Transcripts (142 reviews) - Features (136 reviews) **What users dislike:** - Users experience **call tracking issues** with Gong, leading to difficulties in accessing and locating past calls. (130 reviews) - Users struggle with **recording issues** , including random failures and difficulty locating past calls, impacting usability. (88 reviews) - Users note the **limitations of AI analysis and coaching** , affecting integration and accuracy in their workflows. (74 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (72 reviews) - Users note the **missing features** in Gong, particularly in analytics, filters, and real-time AI capabilities. (70 reviews) - Users experience **AI inaccuracy** , noting issues with real-time analysis and unsatisfactory search functionality. (69 reviews) - Learning Curve (58 reviews) - AI Inefficiency (48 reviews) - Slow Loading (48 reviews) - Inaccuracy (44 reviews) ## Gong Reviews ### 1. Brilliant AI, Extremely Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lilian S. | Sales Executive - Relacionamento e Gestão Estratégica de contas para Transformação Digital, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gong?** Gong has completely transformed how we manage our pipeline. The real game-changer for us isn’t just call recording; it’s the applied AI that helps remove subjective bias from our CRM notes. The sentiment analysis and automated insights make it easier to spot deal risks that would have previously gone unnoticed. What’s especially impressive is how the platform stays so robust while still feeling extremely intuitive to use. At this point, we’re no longer making decisions based on opinions—we’re basing them on the reality of our customer interactions. **What do you dislike about Gong?** The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams. **What problems is Gong solving and how is that benefiting you?** While the platform is top-tier overall, I’d love to see more polished AI accuracy with non-English technical terms, which would make it feel truly perfect for global teams. ### 2. Actionable Conversation Insights That Keep Teams Aligned. **Rating:** 5.0/5.0 stars **Reviewed by:** Connor H. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gong?** What I like best about Gong is how it gives clear visibility into customer conversations and turns them into actionable insights. It helps teams improve coaching, identify deal risks early, and understand what top performers are doing differently. The automatic call summaries and analytics also save a huge amount of time while keeping everyone aligned across sales, marketing, and customer success. **What do you dislike about Gong?** One downside of Gong is that the amount of data and notifications can sometimes feel overwhelming, especially for larger teams. Some insights can also require a lot of filtering to get to the most relevant information, and pricing may be difficult for smaller businesses to justify. Additionally, call transcription accuracy can occasionally struggle with accents, overlapping conversations, or industry-specific terminology. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of “blind spots” in customer-facing conversations — where important signals from sales calls, demos, and meetings would otherwise be lost or inconsistently captured. It records, transcribes, and analyses customer interactions, then turns them into structured insights. That helps in a few practical ways: It improves deal visibility, so it’s easier to spot risks, next steps, and buying signals early rather than relying on subjective rep updates. It also helps with coaching and performance management by showing what top performers actually say and do in real conversations, making onboarding and training much more data-driven. For me, the main benefit is time and clarity. Instead of manually reviewing notes or relying on memory, I can quickly understand what’s happening across deals and teams, identify patterns, and focus attention where it matters most. ### 3. Super Helpful AI Transcripts and Summaries for Easy Client Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Jai M. | Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** The AI transcript feature is super helpful. It also provides a summary, which makes it easier to share with clients. The call outline feature is also very useful, especially when I need a clear, well-organized summary of the conversation. **What do you dislike about Gong?** Sometimes the AI transcripts aren’t accurate enough, and they don’t always interpret the conversation in the appropriate way. **What problems is Gong solving and how is that benefiting you?** Gong helps solve the problem of limited visibility into customer conversations and sales execution. Traditionally, important client insights, objections, competitive feedback, and deal risks stayed siloed with individual reps or scattered across notes and emails. Gong centralizes and analyzes these interactions using AI, which makes it easier to spot patterns, improve forecasting accuracy, and ensure teams are following best practices. For me, the biggest benefit has been clearer visibility into customer sentiment and overall deal health without needing to be present in every conversation. It helps surface risks earlier, understand what messaging resonates with clients, and improve collaboration across sales, customer success, and leadership teams. It also supports faster onboarding and more effective coaching by using real customer conversations as learning material. ### 4. Reliable Call Transcripts That Make Follow-Ups Faster and More Consistent **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca E. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** I use the call transcript feature after every call to generate a thorough recap email. It saves me at least 15 minutes for every call and has made my email follow-ups more consistent and efficient. Gong is reliable and while I used to run into issues with calls not recording, that hasn't happened in over a year. Navigating the product is easy and I like the way it looks. **What do you dislike about Gong?** Gong's AI features are overall lacking - specifically their email generation tool. While I love that I can copy the transcript, I have to paste the transcript into chat gpt to get a good follow up email. Their tools lacks detail; the emails are short and don't capture what I need them to. **What problems is Gong solving and how is that benefiting you?** It's mostly saving me time with email follow-ups. Additionally, I don't have to take notes during calls anymore so I can be more present with customers and ask better questions. It's made me a better CSM and allows me to focus on having more strategic, revenue-driving conversations with customers. ### 5. Easy-to-Use Call Insights with Great Transcripts and Team Comparisons **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Client Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** I like that Gong stores all the information from my calls, as well as my colleagues’ calls. It’s really helpful to cross-check how I’m doing by comparing my calls with other team members’ calls. It’s also super easy to use, and the transcript recap is really good. **What do you dislike about Gong?** The main thing I dislike about Gong is the search bar in the top-right corner for finding calls. It has a weird laggy load time, and I sometimes struggle to find specific people because it randomly switches and I end up clicking the wrong thing. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of tracking my calls and my colleagues’ calls. Before, it was difficult to maintain a solid database of conversations and keep a clear view of how things were progressing with clients. Now that we use Gong, everything is in one place and much easier to find and review. It also helps me improve through training and by getting inspiration from how my colleagues handle their calls. ### 6. Easy Call Review and Sharing for Better Coaching and Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Sedquita b. | Outbound Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Gong?** I like being able to go back and listen to my calls. I also like sending my manager calls from GONG so she can give me feedback. Another upside is that it helps me see tasks I haven’t touched in a while, which makes it easier to stay on top of follow-ups. **What do you dislike about Gong?** I haven’t found any dislikes yet. That said, sometimes it doesn’t capture all of the BANT information from a call even when it’s provided, but it does let me add it manually. **What problems is Gong solving and how is that benefiting you?** GONG helps me a lot when I have overdue tasks. It shows me what I need to do and, in some cases, what I need to say as well. It’s also made it easier for me to share a call with my manager for feedback, which is my favorite part. ### 7. Transcript-Based Insights That Save Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gong?** The most helpful thing about Gong is that one does not need to listen/watch a recorded video, and instead can just read the transcript to get the information quickly. It makes it so that note-taking is no longer needed, if I forget what was said, I can quickly access the meeting notes to understand what was missed. The amount of time saved is priceless. **What do you dislike about Gong?** There are times when Gong transcribes what is being said incorrectly to the point that the recording needs to be viewed. In general it does feel like invasion of privacy to have every spoken word transcribed and recorded.. I feel like interactions are less genuine when using Gong. **What problems is Gong solving and how is that benefiting you?** Gong makes it so that if clarification on what the customer wants is needed, I no longer need to go back to the customer for the information. It is usually contained within the Gong recording. ### 8. Great Visibility Into Customer Conversations with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Javier N. | Senior Partner Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Gong?** What’s most helpful about Gong is the visibility it brings to customer conversations. Having calls automatically recorded, transcribed, and analyzed makes it much easier to capture key insights, track follow-ups, and never miss important details. It’s especially valuable for reflecting on conversations, improving messaging, and sharing context across the team without relying on manual notes. **What do you dislike about Gong?** One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise. **What problems is Gong solving and how is that benefiting you?** Gong solves the challenge of capturing and making sense of customer conversations at scale. Instead of relying on memory or manual notes, it automatically records, transcribes, and surfaces key insights from calls. For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships. ### 9. Actionable Call Insights Delivered to My Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany G. | Sr. Director of Account Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Gong?** As a Director, it’s very helpful to receive insights from calls across my team directly in my inbox. It gives me a leg up because I can ask the right questions sooner, rather than waiting to be informed later. It also helps at the end of the week, when I need to quickly find key details and distill them into my weekly report. **What do you dislike about Gong?** There are a lot of notifications, and the built-in search features don’t seem very good. I can’t just search for a customer directly; I have to go through a few steps to get there. Also, I don’t find the AI to be very powerful. **What problems is Gong solving and how is that benefiting you?** We use it for Sales and Customer Success, and I think different people rely on it for different reasons. Across the board, we use it for accuracy so we don’t have to rely on memory about what was said or try to repeat it later; we can go back, find it, and be sure. Sales uses it to spot patterns in what clients are asking for. Customer Success uses it in a similar way, but also as our “brain,” so we don’t have to remember every client exchange. ### 10. Intuitive Call Insights and SFDC Integration That Boost Lead Gen Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mohith N. | SMB Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gong?** What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow. **What do you dislike about Gong?** One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations. **What problems is Gong solving and how is that benefiting you?** Gong helps solve the challenge of limited visibility into customer conversations and what messaging actually works. Since calls are handled by our experts, it gives me clear insights into customer needs, objections, and successful approaches. This helps me improve my inbound and outbound lead geneartion, refine email outreach, and qualify leads more effectively. As a result, I'm able to generate better-quality opportunities and align my outreach more closely with what drives successful meetings. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews/gong-review-4279230?section=pricing&secure%5Bexpires_at%5D=2026-07-08+13%3A52%3A23+-0500&secure%5Bsession_id%5D=cc7af1fd-6547-47e2-8396-17c15976db18&secure%5Btoken%5D=0f5098ed6378d50b94dc6c03051bc686cec2b1b319abf269384b3a6df69591b9&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - 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CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,653 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,501 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)