Outreach Reviews & Product Details

Outreach effectively increases sales engagement and comes with automation features too.

Outreach increases personalization and also boosts response rates. It simply enables custom outreach campaigns to individuals and segments and this increases response rate.

Outreach supports multichannel engagements. Our sales team can engage prospects via email, phone, and LinkedIn within a single platform.

Better lead management. With Outreach, organizing contacts and managing follow ups is easy and we easily identify high potential leads.

It offers data driven insights. With this data, makes sales decisions and pursuing leads is easy. Review collected by and hosted on G2.com.

Outreach has been super effective as a sales engagement tool. Never had issues. Review collected by and hosted on G2.com.

Outreach templates for email and call outreach is incredibly helpful for mass sending updates to my customers. My enablement team and marketing teams can upload templates and outreach (no pun intended) goals and sending those customized email communications is quick and efficient - especially helpful given I manage hundreds of customers and need to move fast! I have very easily integrated this into my workflow.

I also love the Gmail integration, specifically because I can see when & how often a customer opens an email. That insight is incredibly impactful. I have fully integrated Outreach into my daily (and hourly, honestly) workflow. Review collected by and hosted on G2.com.

Almost too many options of tags vs. additional fields that it gets a bit busy and hard to navigate. Could be the way we utilize it, though! Review collected by and hosted on G2.com.

It perfectly organises the entire sales journey. As a salesperson, I use it the most. It's very easy to use, and the support team is very professional as well. It has a plethora of features, that help me reach to prospects easily. Review collected by and hosted on G2.com.

The phone calls get dropped sometimes, resulting in a poor experience with the prospect. The software syncs with the in-house Freshsales CRM tool is slow. Review collected by and hosted on G2.com.

Outreach brings a robust automation in matters sales engagement, ensuring that all emails and calls works towards bring more business

The tool is versatile in offering versatile analytics and insights regarding all the emails shared, the replies made and the calls received

Outreach is a game changer in matters CRM integration, and this eliminates chances for data duplication

Users personalize the content to reach their clients effectively and this keeps them more engaged

All calls are handled professionally and this includes proper dialing options and conversations tracking Review collected by and hosted on G2.com.

Outreach is a challenging application in matters price for small companies

The admin set up demands extra measures and understanding Review collected by and hosted on G2.com.

I like that when Outreach Kaia is activated, it records meetings and provides a transcript so that it's easy review what was said when making notes after the call if needed. The reporting functions in Commit are also nice to a point. Review collected by and hosted on G2.com.

Ever since we switched to Outreach it's been a constant battle to see what the next bug will be. My computer has had issues with Chrome crashing, which apparently is a known Outreach bug. Sometimes when we try to access a template, we get a sad emoji-looking square that pops up. You can't skip a step in a sequence without risking it breaking the sequence for some reason, which used to be possible with our previous system and is helpful when we've just reached out to a customer but still want the automatic reminder to reach out. Ring Central has issues all the time to the point I usually have to make a call separately and then log it in Outreach.

Basically, I find the buggy issues in Outreach to be more of a hindrance to my productivity than the positive elements it might have. It's also not user-friendly. It took several training sessions for us to understand where to go to find the items that used to be easy to use in SalesLoft. Their training team also needs work because the trainers we dealt with did not seem to understand what we needed and while they were willing to have several sessions with us, most of them were not helpful at all.

SalesLoft also had an amazing report function where we could customize our own reports and move the columns around to make it easy to see whichever columns the user wanted to see. It was so easy stay on top of our pipeline and make edits from the report. With Outreach, the customization is only at the company level so we are all stuck with the columns we get in the order we get them. Since several teams use Outreach we each have to deal with data that doesn't relate to us to make it work for all.

I can't stress enough how much Outreach takes time out of my day with bug issues more often than it helps me with my sales process. I do NOT recommend it. Review collected by and hosted on G2.com.

I really appreciate how Outreach streamlines the prospecting process by making it simple to create sequences within organizations. Its intuitive design allows me to learn where features are and how to utilize sequences efficiently, enhancing my ability to prospect strategically. The automation capabilities are invaluable, providing consistency in reaching out to contacts, which is critical for breaking into organizations. I am particularly impressed with the ability to import specific contact lists, as it allows me to maintain simplicity and relevance in my messaging on a larger scale without having to do it individually. This feature not only saves me a tremendously significant amount of time but also boosts my success rate by enabling me to track the effectiveness of my communication strategies. Furthermore, the initial setup of Outreach proved to be quite straightforward, allowing our team to quickly deploy and leverage it effectively. Linking Outreach to Gmail has been beneficial for monitoring prospects who have opted out, which enhances our communication management. Overall, my experience with Outreach is positive, and I would highly recommend it. Review collected by and hosted on G2.com.

I wish the actual sequences themselves didn't need to be approved by my admins. That process causes delays and adds extra steps to my workflow. I also think the process of building sequences could be streamlined to require fewer clicks, making it easier to construct them from scratch. Review collected by and hosted on G2.com.

I love using Outreach because it seamlessly connects with Nooks, creating a very smooth and easy experience for tracking my daily sales needs. The tool addresses a major issue of lack of visibility by making it super simple for us to keep everything organized. I appreciate the incredible integration Outreach has with Salesforce and Notes, as it connects smoothly with my whole tech stack, significantly enhancing efficiency. The setup process for Outreach is remarkably straightforward and user-friendly, making the transition incredibly easy. Overall, I genuinely believe Outreach is the best application of its kind, having seen many others but none compare. Review collected by and hosted on G2.com.

I find that Outreach can be clunky at times. Additionally, I believe the integration with Nooks could be improved. Specifically, it would be beneficial if it was better tailored to handle recent interactions, like dials or emails opened in the last ninety days, for streamlined follow-ups on good conversations. Review collected by and hosted on G2.com.

Outreach is the "command center" for our sales teams. While it has a steeper learning curve than simpler tools, its ability to automate follow-ups and provide AI-driven meeting assistance (Kaia) is unmatched. It effectively turns manual, messy prospecting into a scalable, predictable science. Review collected by and hosted on G2.com.

New users may find it overwhelming, requiring weeks of training to navigate the multiple layers of menus and settings. But it is worth it. Review collected by and hosted on G2.com.

Outreach is an excellent sales engagement platform, thanks to its AI-driven automation and comprehensive workflow tools. I appreciate these features because they streamline our multichannel outreach and deliver actionable insights for our revenue teams. Review collected by and hosted on G2.com.

The primary downside of Outreach is its high cost and the necessity for training, which can be particularly challenging for those who are new to the platform. These factors often result in frustration during the onboarding process and when trying to scale. Review collected by and hosted on G2.com.

I like that Outreach streamlines our sales processes and it comes with amazing automation features making it even more functional and better.

First, it comes with great sales analytics and since we always get detailed reports, making decision is easy.

It comes with amazing conversational intelligence with helps us understand sentiments and make right decisions.

The tool also handles sales performance management really well and it not only boosts sales but also makes sales agent work easy.

It comes with amazing sales coaching and training features which makes retooling our sales teams easy. Review collected by and hosted on G2.com.

Outreach is one tool that never disappoint. No issues whatsoever. Review collected by and hosted on G2.com.