--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6678 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6678 scale: '5' date_modified: '2026-07-31' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,678 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews) - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews) - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews) - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews) - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews) - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews) - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. Insightful Call Analytics, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu C. | Senior Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gong?** I like the call analytics feature in Gong, as it helps me understand how the call went and what can be improved. Features like the longest monologue and the talk to listen ratio are particularly useful. The AI features are good too, although not great. I also find the analytics to be generally good, and the initial setup was pretty easy. **What do you dislike about Gong?** Integrations with calendar, it does not automatically get added to the meeting but needs to be added as an addon on Google Calendar. **What problems is Gong solving and how is that benefiting you?** I use Gong for call recordings and analyzing call videos, which helps with understanding and improving calls. The AI features assist in writing emails and summaries. ### 2. Gong Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Gong?** Gong AI has been so useful. It looks across all the email communication and the calls and help me with specific ask, which saves a lot of time **What do you dislike about Gong?** One think that I see is, in case I need to look up any think, I need to specify the account to look you, if some how this search can be easier it would be so helpful **What problems is Gong solving and how is that benefiting you?** The platform helps me maintain complete records of my calls and analyze interactions with customers. It also assists in summarizing calls and generating follow-up emails efficiently. ### 3. Easy Zoom Integration and Reliable Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Gong?** I like how it integrates with zoom and is able to pretty easily record zoom calls. It usually just works too. **What do you dislike about Gong?** The permission settings were pretty difficult to navigate. One of the permissions also required a license for one of my admin users. **What problems is Gong solving and how is that benefiting you?** We mainly utilize gong to record consented customer calls so our revenue and product teams can review key customer feedback/details and more. ### 4. Excellent Call Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dana R. | Community Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Gong?** I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. **What do you dislike about Gong?** All of the features are helpful and there's nothing that needs improving. **What problems is Gong solving and how is that benefiting you?** The problem I am solving is I am having better conversations where before I was struggling with over-talking the person I was speaking to. The other problem I am solving is the immediate turnaround time of my call results. I do not have to wait days to get feedback. This is a huge benefit for my workday and my call quality. This enhances my customer's experience. ### 5. Gong didn’t just improve my sales but it is also my sales coach. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Gong?** You can identify where you are lacking, analysis of your call and improve that. **What do you dislike about Gong?** The loading speed is little slow. They can optimise a little **What problems is Gong solving and how is that benefiting you?** As i am not that tech-savvy , gong really helped me how to make sales conversations better. It corrects my mistakes without make me feel overwhelmed. Also, giving me an idea that what a client really wants to listen by providing me insights. ### 6. Is your current Call management system a Gong-show? Get Gong to increase efficient outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Louis S. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Gong?** Our team has been utilizing Gong's ai, engage for a few months now to optimize our emails responses and summaries our account calls, and it's been great at learning our workflow, lingo and best practices. **What do you dislike about Gong?** The search functions speed could improve and unlike most search fields, you have to completely spell the contact's name or company name before it starts searching. It'd be great while your typing the contact, Gong could pick up and finish the search. **What problems is Gong solving and how is that benefiting you?** Gong is solving our scale challenges and is helping us ramp as we grow to Enterprise ### 7. Gong has completely transformed our sales process **Rating:** 4.5/5.0 stars **Reviewed by:** Abhay Deep P. | Desktop Support Specialist , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Gong?** I’ve really started liking how accurate the AI insights have become. It actually picks up the important parts of calls and saves a lot of time with summaries. The visibility into deals and team activity is also very helpful. it just makes tracking everything much easier without extra effort. **What do you dislike about Gong?** The mobile app could definitely be better. it still feels a bit limited compared to desktop. Also, when you first start using it, the dashboards can be a little confusing. Once you get used to it, it’s great, but making it more user-friendly in the beginning would help a lot. **What problems is Gong solving and how is that benefiting you?** Gong helps us identify what’s working and what’s not in our sales process by analyzing calls and tracking rep activities. It solves the problem of scattered sales data and gives us a clear, centralized view of our pipeline. It also eliminates the need for manual tracking, which saves time and improves accuracy. As a result, we’re able to focus on high-priority deals and coach our team more effectively. ### 8. Gong has now improved a lot because of the Ai feature like Briefs, Outline, Transcript, Points of interest **Rating:** 4.5/5.0 stars **Reviewed by:** Ayushmaan N. | Sales Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Gong?** So Now we don't have to listen to the entire call we can simply read the transcript and do the audits it make work easy and to listed maximum call in a single day compared to the past. **What do you dislike about Gong?** There is nothing much as per me the team worked really great to make the interface amazing. Just one suggestion if they can make a separate column for the already listened calls that would be better. **What problems is Gong solving and how is that benefiting you?** The user interface is simple and easy to use. ### 9. Gong is extraordinary **Rating:** 5.0/5.0 stars **Reviewed by:** Quynn A. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Gong?** Their newer AI features are valuable in the call recordings. **What do you dislike about Gong?** I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast for the deal. Maybe if the recording picked up timelines it could prompt you to change the forecast based on what it picked up. I think that could make notes/MEDDPICC information quicker to update within an attached CRM. **What problems is Gong solving and how is that benefiting you?** It's making the deal cycle more simple, and effective. I love that is syncs with salesforce to automatically update. ### 10. Great product and a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Gong?** Gong has a great UI and is easy to immediately adopt. It provides value quickly through some of its most standard features and gives myself and my team fantastic insights regarding what is going on within our prospects and accounts. Gong helps us save time and resources and makes us more successful in the ways that we land, retain and expand our customers. **What do you dislike about Gong?** I have everything I need with Gong, though I would like to see the product release more features related managing existing customers (Customer Success use-case) **What problems is Gong solving and how is that benefiting you?** Transparency on accounts and opportunities, reduced resource expenditure on calls (by listening to snippets after, rather than having more people attend entire calls), surfacing risk on opps and accounts, sharing calls internally and externally, viewing transcripts rather than listening through the recording to find what you need ### 11. Excellent, Polished Product with Powerful Audio Transcription Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gong?** The audio transcriptions and the ability to search based on that. **What do you dislike about Gong?** Not much. Its an excellent well polished product. **What problems is Gong solving and how is that benefiting you?** Call recordings with transcripts and key highlights of the call. Integrations with CRMs help map the right call link at a contact level makes it easy for future reference. ### 12. Easy Call Insights That Power Support Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gong?** It’s easy to locate key information in calls, which really helps with support coaching and development. **What do you dislike about Gong?** There isn’t an easy way to see month-over-month improvements in the metrics tracked through the dashboards. The coaching dashboard shows compliance, but it doesn’t clearly reflect behavioral improvement, even though those behaviors are being monitored. **What problems is Gong solving and how is that benefiting you?** Gong makes pre-call research and post-call listening much easier for quality assurance and coaching, thanks to its clear summaries and helpful AI support. This saves us time. ### 13. Keeps Customer Research Organized and Easy to Share **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gong?** I actually do not use it for sales. I use it for customer research and it helps me keep everything organized and to share things easily with the development team. **What do you dislike about Gong?** The price. I think that because it is for sales people it has a price I am not willing to pay. **What problems is Gong solving and how is that benefiting you?** The key problem is being able to share with engineers and them getting the information quickly. ### 14. Amazing product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Gong?** Love their AI improvements, especially the one that helps me prepare for my calls **What do you dislike about Gong?** AI Insight, call summary and account information **What problems is Gong solving and how is that benefiting you?** Saving data of my calls and reproducing in more insigntful manner ### 15. Efficient Call Management with AI-Driven Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Paul P. | Senior Customer Success Manager - Enterprise, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Gong?** I find Gong incredibly useful for call recordings, summarization, and preparation. The summarization and creation of follow-up emails saves me at least 30 minutes per call, which is essential for me as a CSM. I really like the follow-up emails and the ability to prepare for meetings using AI. I appreciate having everything centralized into one tool, allowing me to see what my Sales team is doing on my account without having to listen to the full recording. It's great to be able to quickly search through my calls when I'm unsure about a topic and find the precise moment in the call where things were mentioned. **What do you dislike about Gong?** I think the Forecasting could be better, we tried it for a little while for renewals and it still needs improvement. We have the integration with Gainsight but that could be improved in order to record directly the call summaries in a timeline activity. **What problems is Gong solving and how is that benefiting you?** Gong saves me 30 minutes per call through summarization and follow-up emails, centralizes recordings, and helps in call preparation with AI. ### 16. Sales Insights and Preset Reporting That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Gong?** Sales insights and preset reporting on specific initiatives **What do you dislike about Gong?** Pay for every tab separately instead of easy access **What problems is Gong solving and how is that benefiting you?** Sales scripting and alerts ### 17. Superb Usability and Forecast Management **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle B. | Accounting Success Advisor **Reviewed Date:** April 11, 2026 **What do you like best about Gong?** I like Gong for its ease of use and simple interface, which means there's a low learning curve. The UI design is great, with colors and formats that make it easy to navigate. The initial setup was super easy, which was a big plus for me. **What do you dislike about Gong?** Having to sign in so frequently but it's not a big deal **What problems is Gong solving and how is that benefiting you?** I use Gong for cadences and forecast management, solving customer outreach and organization issues. ### 18. Gong Makes Sales Call Insights Effortless for Coaching and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Nikola B. | Junior Penetration tester, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Gong?** Gong stands out for how clearly it surfaces insights from sales calls without adding extra work for the team. The call recording, transcription, and tagging features are reliable, and the search function makes it easy to find specific moments quickly. It’s especially useful for coaching and onboarding, since managers can point to real examples instead of giving abstract feedback. That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance. **What do you dislike about Gong?** Gong can feel overwhelming at first, especially with how much data and how many features are packed into the interface. It takes time to understand how to navigate dashboards and actually use the insights effectively, rather than just viewing them. There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and organizes real customer interactions, which makes it easier to understand what’s actually happening in deals. ### 19. Efficient, User-Friendly, with Strong Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shahrizal H. | Client Relationship Manager APAC, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Gong?** I use Gong to record meetings and create quick summaries, which makes things more efficient post-call. I really appreciate not having to take physical or manual notes, as everything is recorded. I've been using Gong for a few years across different companies, and it's great that the app can accurately pick up various accents within the Asia Pacific region. This helps me send follow-up emails and action items quickly, minimizing manual work and allowing me to focus on more value-added activities. Gong is easy to use and integrates seamlessly into my company's tech stack. It's automatically included in meeting invites via Google Meet or Zoom, and I can easily remove it if needed, which is helpful for maintaining confidentiality. The initial setup of Gong was very easy. **What do you dislike about Gong?** I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is linked and integrated with most of these apps as well, I'd like to see a lot more integrations and make it simple. **What problems is Gong solving and how is that benefiting you?** I use Gong to record meetings and create quick summaries, making post-call activities more efficient and saving time on manual note-taking. It accurately captures various accents, enabling me to focus on value-added activities. ### 20. Effortless Email and Call Management with Robust Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Soren S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gong?** I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy. **What do you dislike about Gong?** I would like to-dos to be displayed in an easier to see manner, like a calendar format. **What problems is Gong solving and how is that benefiting you?** Gong keeps all my daily email campaigns, calls, and LinkedIn connections organized. I can track interactions, schedule my day, and stay on top of tasks. Customizable flows let me handle any situation, and I efficiently manage call and email volumes. ### 21. Great UI and Flexible Account Briefs with Strong dust Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gong?** I like that it gives me the option to get briefs about accounts, and that those briefs come in different types as well. I also like the UI, the searchability, and the keywords. it also integrates really well with dust **What do you dislike about Gong?** no MCP for claude yet - the forecast part sometimes acts up **What problems is Gong solving and how is that benefiting you?** call histories / forecast / the visibility of my teams activity ### 22. Easy to Use, Great for Revisiting Action Items After Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gong?** I really love the ability to refer back to action items after a call! **What do you dislike about Gong?** Nothing comes to mind here - it's really easy to use! **What problems is Gong solving and how is that benefiting you?** I'm able to give customers my full attention because I know Gong will take notes on the key action items for me. ### 23. Easy Outreach Tracking and Account Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gong?** It’s really easy to track outreach and manage accounts. **What do you dislike about Gong?** It’s frustrating not being able to send emails in bulk, and I also find it difficult to amend or update flows once they’re set up. **What problems is Gong solving and how is that benefiting you?** Personalised, consistent outreach. ### 24. Accurate Calling Transcription and Conversation Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Prasanna K. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** The calling feature is good and accurate. It captures transcribe, and analyze customer-facing conversations. **What do you dislike about Gong?** UI feels too much stimulating and not quite simple **What problems is Gong solving and how is that benefiting you?** Searchable Transcripts and AI insights help save time ### 25. Great Multilingual Support, Hard to Find Any Faults **Rating:** 3.0/5.0 stars **Reviewed by:** Eyal K. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** It works great with all languages, big bonus **What do you dislike about Gong?** I can’t say anything in particular, but it’s a pretty good tool overall. **What problems is Gong solving and how is that benefiting you?** It solves our sales processes cycle and recording for future learning ### 26. Excellent Customer Interaction Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** HEMANT K. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** The way it analyze customer interactions **What do you dislike about Gong?** Pricing and not great support, in terms of product support **What problems is Gong solving and how is that benefiting you?** Transcribing and analyzing customer interactions help us reduce understand customer in a better way and reduce churn ### 27. Excellent Speaker Visualization for Coaching Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel D. | Telecom Advisory Board, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** My favorite feature is the visualization that shows colored "bar chart" representations of whom is speaking, when, and for how long. I use this to identify conversation dominators and ramblers, and coach accordingly **What do you dislike about Gong?** The AI insights and advice feel arbitrary. I will get advice on things things that I do not understand, like "wait more than 1.5 seconds before responding" ... but why? who says that is important? **What problems is Gong solving and how is that benefiting you?** Recording calls is immensely helpful as it is difficult to track all queues and information real-time. Sales efficiency certainoy goes up using this tool. ### 28. Smart, Simple Insights That Are Easy to Digest **Rating:** 4.5/5.0 stars **Reviewed by:** Piotr J. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gong?** Easy to digest insights about nearly anything you want. Very smart tool and simple to use. **What do you dislike about Gong?** possibly not all tools in Gong should be visible to all users as it becomes too heavy. I feel a bit too much tracked by the tool from all possible angles. **What problems is Gong solving and how is that benefiting you?** Reviewing conversations with customers and prospects, generate follow up emails, next steps, plans to action, review my stats and KPIs ### 29. Tremendous Boost to Our Sales Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Satellite Division Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** Has helped tremendously with sales forecasting **What do you dislike about Gong?** Honestly, I can’t say there’s anything I dislike, especially since it’s been working so well for me. **What problems is Gong solving and how is that benefiting you?** It’s really helped with our lead buying and budgeting based on sales forecasts, so we’re not overspending. ### 30. Excellent voice-to-text and efficient conversation summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** The voice to text is very good. the ability to summarize conversation or to guide you in the relevant sections of the recording is also very efficient **What do you dislike about Gong?** The product is good but I would say that new features such as forecasting lack of accuracy **What problems is Gong solving and how is that benefiting you?** With Gong, you can understand in a glance what is said between your team and customers or prospects ### 31. Amazing AI Features That Coach Our Sales Reps **Rating:** 4.5/5.0 stars **Reviewed by:** Sapna N. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** It has amazing AI features that helps coach our sales reps **What do you dislike about Gong?** I havent found anything yet but will keep looking **What problems is Gong solving and how is that benefiting you?** Coaching new reps super easily ### 32. Customizable Call Briefs and Meeting Analytics That Save Time **Rating:** 4.0/5.0 stars **Reviewed by:** Haydi S. | Implementation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills. **What do you dislike about Gong?** Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails. **What problems is Gong solving and how is that benefiting you?** Transcribing my calls and providing me with curated data that I need to do my work. ### 33. Essential Tool for Streamlining Sales Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor F. | Mid-Market Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Gong?** Gong is super crucial for me because it helps me remember all of the things I discussed with a prospect on a call. I don't have the best memory, but Gong allows me to remember the things I talked about and relay those back to the prospect. I also really like that it allows me to listen to others' calls for coaching and improvement on my own job. **What do you dislike about Gong?** I would love it if Gong had a more generative AI capability, where it actually helped me to write business cases rather than just giving me notes from a call. **What problems is Gong solving and how is that benefiting you?** I use Gong to review calls with prospects, which helps in writing business cases and focusing during calls without distraction from taking notes. It allows for comprehensive reviews and helps with coaching by listening to team calls. ### 34. Efficient Meetings, Streamlined Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Rajshree N. | Senior Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Gong?** I use Gong for all meetings, including with external and internal stakeholders. Gong captures the important parts of the meeting rather than recording the entire session, which really helps me. I am able to quickly write a round-up email instead of spending time taking notes and creating an email later. The initial setup of Gong was very easy. **What do you dislike about Gong?** Gong's integration with Salesforce isn't seamless. When a person added to the meeting is tagged to two accounts in Salesforce, the opportunity isn't getting captured in the right account. **What problems is Gong solving and how is that benefiting you?** I use Gong for meeting summaries, capturing important parts rather than entire recordings, and it helps me quickly write follow-up emails without taking manual notes. ### 35. Efficient Meeting Recap and Task Assignment **Rating:** 4.5/5.0 stars **Reviewed by:** Kristine D. | Account Manager **Reviewed Date:** April 03, 2026 **What do you like best about Gong?** I use Gong for work to recap meetings and for notetaking. I like that it assigns tasks for each person that's in the meeting and a little bit of assigns task based on the conversation. **What do you dislike about Gong?** Some of the addresses that were notated or wrong. **What problems is Gong solving and how is that benefiting you?** Gong helps with notetaking and recapping meetings. I like that it assigns tasks based on conversation. Spelling ensures accuracy, though some addresses were incorrectly notated. ### 36. The Perfect Tool for Easy Sales Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Senior Account Executive - Central US, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Gong?** I find Gong comprehensive and easy to navigate. It's the perfect tool for reviewing calls, as it's very easy to go back and look at any notes and information from calls. This helps me work on next steps and keep the opportunities moving forward. The initial setup was very easy. **What do you dislike about Gong?** The overall feedback on calls can sometimes be inaccurate. When we're on calls trying to explain our products and services, we're gonna obviously talk more than the client. **What problems is Gong solving and how is that benefiting you?** Gong makes reviewing calls so much easier, allowing me to go back and look at notes and information from calls, helping with next steps and keeping opportunities moving forward. ### 37. Enhances Meeting Engagement with Accuracy **Rating:** 4.5/5.0 stars **Reviewed by:** Dwight S. | Client Solutions Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Gong?** I like the past accurate detailed meeting messages that Gong provides. It allows me to listen to the context of what the customer needs. Also, the initial setup was easy. **What do you dislike about Gong?** Just some errors with the notes and words. **What problems is Gong solving and how is that benefiting you?** Gong helps with engagement in meetings and provides past accurate detailed messages, allowing me to listen to the context of what the customer needs. ### 38. Effortlessly Organizes and Enhances Sales Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Neer P. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gong?** I like how Gong makes my life easy by letting me take the information the customer has presented and query that information after the fact. It's really valuable when I'm trying to get information in a pinch because it lets me provide the exact time snippet of the call that I need and ask the right questions across multiple phone calls. I appreciate how by recording a meeting, Gong helps me understand a lot about both parties, their intentions, and their action items, which often get lost in handwritten notes or memory alone. Having that data makes my sales process and outcomes more reliable and consistent. Also, the initial setup was really easy—it was actually so easy, it was spooky. **What do you dislike about Gong?** There are notetakers out there in the market that don't require joining the meeting. And I'd probably prefer if Gong would build a version of the recording software that doesn't require a recording. Also, because they don't have a connector with Claude. **What problems is Gong solving and how is that benefiting you?** Gong makes my life easier by letting me query and share customer information. It helps understand conversation contexts with time snippets, making data retrieval easy and sales processes more consistent. ### 39. Organized Client Interaction with Intuitive Notetaking **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gong?** I use Gong for researching and notetaking on client calls, and it helps me stay organized and polished with notes. I really like Gong's consistency and summary skills. The initial setup was easy for me, as I didn't have to do anything on my end. **What do you dislike about Gong?** Integration with MEDDPICC notes into Salesforce isn't seamless. I have to manually summarize from Gong's recording transcript. **What problems is Gong solving and how is that benefiting you?** I use Gong for researching and notetaking on client calls. It helps me stay organized, provides polished notes, and allows me to review team calls for context. ### 40. Overpromised and Underdelivered, But Great Text Messaging **Rating:** 0.5/5.0 stars **Reviewed by:** Gerry M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gong?** I like the text messaging interface on Gong. It's sleek, includes emojis, and the rich functionality makes it quicker and easier to use. This feature generates more replies from prospects and creates goodwill, something that SalesLoft did not have. **What do you dislike about Gong?** The experience with Gong has been disappointing because their sales team promised functionality, specifically a voicemail drop feature, that wasn't included in the package. As an account executive, this feature is really important for driving callbacks and opportunities. It's frustrating that they didn't include it despite promising it, which really erodes trust. There's also some slight bugginess with the calling feature, and I find SalesLoft and Outreach to be superior in this respect. Their team has been slow in resolving this issue, and it's been two weeks without a solution, which is a major red flag. I'm disappointed with this lack of essential features and the lack of honesty from their account management team about what was included in the package. **What problems is Gong solving and how is that benefiting you?** Gong helps with communicating with prospects. The text messaging interface is quick, easy to use, and includes rich features like emojis, generating more replies and goodwill. ### 41. Indispensable for recording and analyzing meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Xenie B. | Manager, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Gong?** I like that Gong transcribes words spoken during an online meeting into text form, which makes it very easy to search by keywords. You can also ask the AI agent about the content of online meetings, check what was promised to the client, and what the next steps might be. I also like that Gong records online meetings very well, which can then be easily sent to the client as personalized training videos. **What do you dislike about Gong?** Sometimes word recognition in Gong does not work with one hundred percent accuracy. Additionally, I found it difficult to use the search in Gong for calls, especially when I entered the exact name of the meeting, and the system often found nothing, even though it was searching in call titles. **What problems is Gong solving and how is that benefiting you?** I use Gong to record online meetings and create personalized training videos. It transcribes meetings into text, which makes it easier to search and verify promises to clients. ### 42. Gong Centralizes Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jess M. S. | Program Manager, Data & FinTech, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Gong?** I like how Gong pulls together everything I need in one place, particularly bringing together all information about emails, phone calls, and prior meetings for my call prep. Having complete transcripts of my calls is helpful so I can do proper follow-ups. It also helps me prepare for calls and the Gong "Ask Anything" feature is very important for me to be able to pull information from my accounts, especially when I have recently taken over an account from a colleague and don't have their history. I love Gong Templates for sending out emails to customers - saves me a ton of time. I honestly don't know how I would do my job without Gong. **What do you dislike about Gong?** I have had some problems with scheduling emails to send in the morning. Just recently, I noted that, not all of them went out. So this might be a problem with the connection to Salesforce or the emails being pulled in. We're still diagnosing the problem. **What problems is Gong solving and how is that benefiting you?** Gong provides complete transcripts of my calls for proper follow-up and pulls together emails, phone calls, and prior meetings for call prep. I can now know whether a customer has had recent emails with the CSM team, SDR team, or Professional Services team (and what they talked about) because it all flows through Gong. I seem so much more informed about the customer. ### 43. Gong Keeps Me Focused on Sales Calls and Scales Coaching Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Hjalte D. | Team Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gong?** That I can keep focus in my sales calls and don't need to take notes myself. As a middle manager, Gong is also a great tool to scale my coaching efforts and review my teams' effort on calls. **What do you dislike about Gong?** Gong, so far, only integrates with the most popular CRMs. We're using Zoho CRM, and I'd really love to see an integration to that. A lot of Gong's magic, it seems, happens when it has access to the full pipeline - feels like we're currently missing out on that part. **What problems is Gong solving and how is that benefiting you?** Having better sales calls. Scaling coaching Cutting down ramp up time. All in all leading to more sales, a happier team - and talent development at scale. ### 44. Great for Reviewing My Calls and Improving Communication Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Gong?** I like the ability to listen to my own calls. It helps me understand how I handle calls, and it also helps me improve my communication skills and product knowledge. **What do you dislike about Gong?** The call recordings aren’t shown instantly, which can sometimes be a problem. **What problems is Gong solving and how is that benefiting you?** Gong has recently added an option to generate follow-up emails and provide insights from call recordings. ### 45. Effortless Call Management with Organized Recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Gong?** I love Gong's recording capabilities and how organized it is. I can check recordings anytime, no matter how old they are, and there's AI to assist and summarize the meetings. The interface is easy to manage and navigate around. The initial setup was seamless. **What do you dislike about Gong?** I think the search bar could be more intuitive. I want it to be as simple as possible, so when I type a name, I want all related recordings to display without needing to be too specific, like the name of the caller or similar names mentioned in a call. **What problems is Gong solving and how is that benefiting you?** I use Gong to review calls, listen to recordings, and summarize meetings. It solves misalignments and helps review past meetings and colleagues' calls. Gong's AI assists in summarizing, and the easy navigation makes managing recordings seamless. ### 46. Effortless Sales Coordination, Needs Faster Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Gong?** I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention. **What do you dislike about Gong?** It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to. **What problems is Gong solving and how is that benefiting you?** I use Gong for sales outreach, and it helps me stay organized and keep deals moving forward. It provides great insights into what deals are moving forward and which ones need attention, making it easier to track accounts and progress. ### 47. Great experience for listening to calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Gong?** Easy to use and features are good with best support **What do you dislike about Gong?** Nothing at the moment once i feel if there is anything i will surely give a feedback. **What problems is Gong solving and how is that benefiting you?** the gong is solving the best communication skills. ### 48. Analytics Powerhouse with Some Integration Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Grace R. | Legal Research & Solutions Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gong?** I like the analytics, probably the most. The analytics are great to see my open rates from emails, who’s clicking on my links, and who’s booking meetings with me. Seeing that percentage ratio, like some flows having a 90% open rate, is fantastic. It’s great for evaluating and improving my strategies with customers in my territory. That has been a huge impact. Of course, time saving is another big thing. We're always looking to save time at work, and that's been a huge impact in my work. **What do you dislike about Gong?** The things that don't work as well are pretty minuscule. One issue is with transcripts; they cannot be uploaded within the Gong flows or emails, even though you can download them. This is a problem for me since I work in legal, and I have to go back to my Outlook email to send transcripts to attorneys and firms. It seems silly to have to download a transcript only to be unable to upload it. Another frustration is with using numerals in blocks; the numbering starts over at one instead of continuing, which is not typical unless dealing with statutes. Integration with Salesforce could be better, specifically with pulling over phone numbers to accounts, which can be frustrating. **What problems is Gong solving and how is that benefiting you?** I use Gong to improve time management by sending emails through flows, connect with emails through my business address, and analyze customer interactions to understand their pain points. ### 49. Great Meeting Recordings and AI Insights, but Limited Editing and Data Retention **Rating:** 3.0/5.0 stars **Reviewed by:** Dikla S. | Director of Client Advocacy & AI CISO advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gong?** The meeting recordings, ease of use and info sharing and the AI enrichement capabilities of both companies, sentiments from meetings etc **What do you dislike about Gong?** The fact that you cant't edit a recording (to only share a portion with a client, and the fact that if you stop working with thew tool you lose the data **What problems is Gong solving and how is that benefiting you?** Meeting recordings ### 50. Effortless Call Management with Insightful Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Senior CSM, Digital Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Gong?** I use Gong for calls with customers, and I love that there's no need for note-taking during calls because the Gong bot handles it all. This allows me to relax and focus on the calls, knowing I can come back later to full recordings, transcription, and notes, and even gain insights to improve customer outcomes. I appreciate its ease of use; it is intuitive and helpful, doing exactly what you need it to do. The seamless user experience is another aspect that I enjoy. **What do you dislike about Gong?** I have very little in the way of improvements. Something super minor, if I set up a call last minute and add Gong, it is usually delayed to join as it doesn't have enough time to fully get ready. In the future it would be cool if there is no delay in times of a very last minute call or rescheduled call same day. Other than that I would love to see a live coaching feature implemented. **What problems is Gong solving and how is that benefiting you?** I use Gong to avoid note-taking during calls. It handles recording, transcription, and note-taking, allowing me to focus fully on calls. I can later access insights to inform next steps for better customer outcomes. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?order=most_recent&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+08%3A37%3A12+-0500&secure%5Bsession_id%5D=c060756e-94d3-4c52-99d6-3ad827370ef5&secure%5Btoken%5D=15bbb87790478015a6476e291673e36755f99d5238824d0f1ce8d03a468b391a&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [Dust](https://www.g2.com/products/dust-dust/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Klue](https://www.g2.com/products/klue/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Orum](https://www.g2.com/products/orum/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [SalesConnect](https://www.g2.com/products/salesconnect/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Heroku](https://www.g2.com/products/salesforce-heroku/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Seismic Learning](https://www.g2.com/products/seismic-learning/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [trumpet](https://www.g2.com/products/trumpet/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gong Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)