--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6678 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6678 scale: '5' date_modified: '2026-07-21' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,678 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews) - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews) - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews) - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews) - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews) - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews) - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. Easy-to-Use, Intuitive, and Genuinely Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Gong?** Gong is easy to use, intuitive, and genuinely helpful. **What do you dislike about Gong?** In general, the summaries that are sent out to internal stakeholders after the call don’t seem as accurate as the summaries you see when you click into the call. This contributes to wrong perceptions **What problems is Gong solving and how is that benefiting you?** In my call summaries, I use AI to capture the key value realizations discussed with the customer during the conversation. I then use that information in Executive Business Reviews, and to make sure the tasks we discussed are completed on time before our next call. Overall, it helps me stay organized for customer calls and acts as an assistant. ### 2. Excellent for Interview Insights and Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Alan R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Gong?** Gong provides excellent visibility into conversations and interactions. We mainly use it to record, perform, and analyze interviews, and it has made that process much easier and more effective. The transcription quality is very accurate, and the interface is intuitive, it’s simple to search, review, and highlight key parts of discussions. The analytics and dashboards help identify patterns and insights across multiple interviews, making it easier to spot trends and improve our communication approach. Integrations with tools like Slack and email work smoothly, and customer support has always been responsive and helpful. **What do you dislike about Gong?** The SLA could be improved as we’ve experienced periods where the service was down for several hours, which affected our ability to access recordings and transcripts when we needed them most. **What problems is Gong solving and how is that benefiting you?** Gong helps us record and analyze interviews in a structured and efficient way. It automatically captures the entire conversation, provides accurate transcriptions, and highlights key moments or recurring themes. This allows us to focus more on the discussion itself instead of note taking, and later review insights in detail. It also makes it easier to share recordings and findings with other team members, ensuring everyone stays aligned. Overall, it saves time, improves accuracy, and helps us make better decisions based on real conversation data. ### 3. Instant Meeting Summaries and Clear Next Steps in Seconds **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Gong?** The note taking and summarizing ability that also tells us next steps without going through entire recording and still capturing important insights in seconds. **What do you dislike about Gong?** The pricing could be made better, especially with fast churning alternatives like attention.com, 11x.ai and so on. **What problems is Gong solving and how is that benefiting you?** The problem it solves is that of capturing customer calls/meetings and internal meetings where we may not be able to participate. We can now understand the sentiment of our prospects for our product and thus iterate on our messaging and reachout strategies. ### 4. The Perfect Tool for Easy Sales Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Senior Account Executive - Central US, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Gong?** I find Gong comprehensive and easy to navigate. It's the perfect tool for reviewing calls, as it's very easy to go back and look at any notes and information from calls. This helps me work on next steps and keep the opportunities moving forward. The initial setup was very easy. **What do you dislike about Gong?** The overall feedback on calls can sometimes be inaccurate. When we're on calls trying to explain our products and services, we're gonna obviously talk more than the client. **What problems is Gong solving and how is that benefiting you?** Gong makes reviewing calls so much easier, allowing me to go back and look at notes and information from calls, helping with next steps and keeping opportunities moving forward. ### 5. Top Sales Engagement Software **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | Business Operations Manager, Security and Investigations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Gong?** I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. **What do you dislike about Gong?** Gong Forecast Config is still a little clunky and behind the times. **What problems is Gong solving and how is that benefiting you?** I would say, knowing sales engagement is a big one. Tracking sales activities is next. Getting a full view of a deal, and also finally sales coaching. ### 6. Call Search Makes Reviewing Conversations Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** The ability to search through a call so you do not have to watch the whole video. **What do you dislike about Gong?** Sometimes my calls aren’t fully captured. My voice always comes through, but at times the person on the other end doesn’t get picked up. **What problems is Gong solving and how is that benefiting you?** When I miss something a prospect said, I can go back to the call and pull out the critical information I need to win deals. I can also share calls with my manager for coaching and guidance, which helps me improve. ### 7. Gong’s Call Recording Keeps Me Focused and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad A. | Business Development Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gong?** Gong is a great tool, the best thing I like as a bdr is the recording, it helps you stay focus during the calla and you can come back later to the notes **What do you dislike about Gong?** I know it is for security reasons but, signing every day is such a pain **What problems is Gong solving and how is that benefiting you?** All of the features of gong are amazing, connecting to Salesforce, connecting to lush and zoom info, and Linkedin it makes a sales life easier ### 8. Enhances Meeting Prep and Client Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney W. **Reviewed Date:** January 02, 2026 **What do you like best about Gong?** I love how Gong analyzes my calls. That really does help me, and I use that feedback to my advantage to improve each and every time. The features are very valuable, like looking at my talk time ratio and the patience I have during calls, allowing the customer to really talk and interact. It gives me ways to improve moving forward. The initial setup of Gong was excellent. **What do you dislike about Gong?** I wish there was a better way to measure account health, like a graph or chart. It would be helpful to have something on the home screen to flag opportunities or customers that may be at risk of churning. A dashboard with numbers and graphs would be great. **What problems is Gong solving and how is that benefiting you?** I use Gong to prepare for meetings, understand account health, and learn about clients quickly. It analyzes calls, provides feedback, and insights into my interaction style, helping me improve constantly. As a new employee, it helps me understand customer sentiments and previous interactions effectively. ### 9. Hands-Free Calls and Insightful Summaries Make Gong a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Gong?** Gong makes it incredibly easy to stay hands-free during calls, allowing me to focus on the conversation without worrying about taking notes. I appreciate being able to review the call's contents afterward, and I find the AI-generated summaries particularly helpful, especially when they highlight areas where I could have improved. I also value how Gong marks important moments on the call timeline, making it simple to identify key points and share them with others. **What do you dislike about Gong?** Occasionally, the app glitches and sends me emails about call recordings that I never scheduled. On one occasion, a colleague asked if a Gong email was actually coming from me or a phishing attempt, and since I hadn't send it myself I was equally as confused. It also repeatedly tries to connect to my calendar, even though I have never granted it permission to do so. **What problems is Gong solving and how is that benefiting you?** As someone who mainly conducts user experience research, I find Gong to be a game-changer because I no longer have to take notes during interviews. Having a recording of the call along with automatically generated notes means that insights and synthesis are provided for me, saving me several steps in my process. Additionally, features like tracking the number of filler words I use are helpful, as they allow me to improve my speaking skills for future sessions. ### 10. Seamless Meetings and Summaries with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa H. **Reviewed Date:** February 06, 2026 **What do you like best about Gong?** I use Gong for recording and reviewing meetings as well as getting summaries of calls I missed. It automatically logs all calls, so I don't have to upload them anywhere. Transcription and summarization features give me valuable time back in my day because I don't have to rewatch the whole session again. I also find it helpful for coaching and better value selling. The full-featured Sales Dashboard is a real asset because it helps me close better. Setting up Gong was easy for me as an end-user. **What do you dislike about Gong?** The auto-generated Follow Up emails could be better. **What problems is Gong solving and how is that benefiting you?** I use Gong to automatically log and summarize calls, which gives me valuable time back. It helps with meeting recordings, coaching, and Value Selling. The transcription and summarization features mean I don't need to rewatch full sessions. ### 11. Boosts Efficiency with AI-Driven Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Gong?** I use Gong to review past calls and get up to speed on historical context for accounts, making me more efficient and productive. I love having the ability to ask Gong any question about accounts, and it will scrape all of the calls to provide me with answers. I also use the forecasting option to understand what retention looks like across my book of business. Additionally, Gong helps me solve a variety of problems, from getting up to speed on accounts to sending snippets of calls over to technical resources and coaching myself on better ways to run calls. **What do you dislike about Gong?** Nothing big -- sometimes the AI summaries use the room names instead of attendee names, but it's not a big deal. **What problems is Gong solving and how is that benefiting you?** I use Gong to review past calls for historical context on accounts, analyze retention forecasting, send call snippets to technical resources, and coach myself on running better calls. Gong boosts my efficiency and allows me to ask account-related questions, providing answers by scraping all calls. ### 12. Essential AI Summaries That Make Meeting Prep Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip S. | Senior Customer Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Gong?** The AI summaries are essential - I am able to prep for all meetings in just a couple of minutes with the thorough summary of account history, call history, etc. **What do you dislike about Gong?** The navigation can be a little funky - If you search for a contact on the homepage, you can't then get to the account page without several additional clicks. **What problems is Gong solving and how is that benefiting you?** I save so much time by having all customer interaction in one place, quickly summarized and available any time. ### 13. AI Meeting Summaries and Insights That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Arun N. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Gong?** Meeting interraction, insights from meeting, AI summary. **What do you dislike about Gong?** The insights can fall into categories so reps can use them for future conversations. **What problems is Gong solving and how is that benefiting you?** Gong is tracking every calls made to prospect, summarizes the call, gives AI powered insights. We can use these insights as part of marketing campaign as well. ### 14. Intuitive and Accessible Demo Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Joana V. | Customer Support, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gong?** I use Gong for recording client demos and I appreciate having all the demo recordings in one place, making them easy to access and browse. It's also helpful for new joiners, as they can see the videos at any time. I like that Gong is intuitive and the UX is appealing. **What do you dislike about Gong?** The interface could be a bit fasterThere is nothing I dislike about using Gong. **What problems is Gong solving and how is that benefiting you?** I use Gong to keep all demo recordings in one place, making them easy to access and browse. It's also helpful for new joiners to view the videos anytime. ### 15. Since we’ve been discussing the pros, cons, and specific problems Gong solves, **Rating:** 2.5/5.0 stars **Reviewed by:** Bhumica K. | Quality manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Gong?** Gemini said Gong is a Revenue Intelligence Platform designed to give sales teams visibility into their deals by recording, transcribing, and analyzing every interaction. **What do you dislike about Gong?** Platform Fees: Many teams are surprised by the high upfront platform fees (often $5,000+) before they even pay for individual user seats. **What problems is Gong solving and how is that benefiting you?** Gong is primarily solving the problem of "The Black Box of Sales." Traditionally, once a sales rep hops on a call, the details of that conversation are lost to everyone else unless the rep manually (and often incompletely) types them into a CRM. ### 16. Gong - a game changer for complete Revenue Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Rob Z. | Head of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Gong?** Gong provides comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. I could not imagine running a Sales function without a tool like Gong to support strategic and tactical sales decisions. **What do you dislike about Gong?** The fact that you need to upload an Excel sheet to set sales targets within the Forecasting module is quite archaic when the rest of the platform performs brilliantly **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of having a limited understanding and visibility across the sales pipeline and eliminates the human, emotive elements to sales, which often cloud the real position of sales opportunities. The platform eliminates 'happy ears' and provides objective insight and data you can rely on as a Sales Leader, rather than just 'gut feel', instinct and sales team feedback ### 17. Powerful Analytics with AI-Driven Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I really like using Gong for AI Ask Anything because it's such a great tool for reps to get up to speed on an account quickly and prep for future calls and meetings. The Theme Spotter is great for identifying risks in our customer base. I also like the Forecast Boards as they help us easily manage renewal forecasts. **What do you dislike about Gong?** We need more Account Level insights (Account Boards have limited functionality today). Limited data you can pull into the boards. **What problems is Gong solving and how is that benefiting you?** Gong helps with forecasting renewals, churn analysis, and boosting rep productivity. The AI Ask Anything feature prepares reps for calls, Theme Spotter identifies customer risks, and forecast boards simplify renewal management. ### 18. User-Friendly with Organized CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Leandro J. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Gong?** I really like Gong's ease of use. It is very user-friendly, making it easy to create sequences, add people, and track metrics like open rates and response rates. Also, Gong is very organized when it comes to managing accounts and contacts, which was a big issue with the previous tool we used. **What do you dislike about Gong?** Their LinkedIn prospecting tools are not as strong as in other platforms, there is a lot of manual work involved and copying and pasting information and clicking around. Their browser extension is not really useful. **What problems is Gong solving and how is that benefiting you?** I use Gong for sequencing people into sales pitches and organizing daily activities. I love its ease of use, user-friendly interface, and ability to track metrics like open rates and response rates. It solves the issue of duplicated accounts and contacts from our previous tool. ### 19. Excellent AI Meeting Summaries with Clear Explanations **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Antonio S. | Bilingual Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Gong?** The AI resumes from the meetings and the explanation provided **What do you dislike about Gong?** It does not work on multiple crms at the same time **What problems is Gong solving and how is that benefiting you?** It's helping me keep track of my old meetings and it helps me keep up to date with my clients ### 20. Easy Access and Quickly Pinpoints the Exact Trigger **Rating:** 5.0/5.0 stars **Reviewed by:** Annie L. | Google ads strategist, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Gong?** It’s very easy to access, and it helps us figure out where to find the exact trigger when needed. **What do you dislike about Gong?** So far, there’s nothing I dislike, because I haven’t run into any issues yet. **What problems is Gong solving and how is that benefiting you?** I use it to review how I spoke with the advertiser and to compare my rate of speech and overall performance across different calls. ### 21. Call Summaries with Actionable Next Steps **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal G. | Account Executive Architecture, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** Summary of key points discussed, along with next steps provided for each call **What do you dislike about Gong?** Same content is shared with customer as well ! **What problems is Gong solving and how is that benefiting you?** No one needs to write any minutes of meeting and no biases of MoM writer gets introduced ### 22. Gong is recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ma. Christine Mae S. | strategist, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Gong?** Gong is an invaluable tool for our sales team. It provides a crystal-clear view into customer conversations, allowing us to coach our reps more effectively and understand exactly what's happening on the front lines. The insights it delivers have been key to improving our performance and closing more deals. **What do you dislike about Gong?** none, i don't have any reason to hate about it **What problems is Gong solving and how is that benefiting you?** Gong is an invaluable tool for our sales team. It provides a crystal-clear view into customer conversations, allowing us to coach our reps more effectively and understand exactly what's happening on the front lines. The insights it delivers have been key to improving our performance and closing more deals. ### 23. Essential Meeting Recordings and Transcripts—Plus Great Ukrainian Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gong?** Gong is our go to tool for all meeting recordings, transcript, summaries and whatnot. We would not be able to function without it. And especially I would like to say huge thanks to the Gong team for making a Ukrainian transcription a reality. It's not available at Google for example, but Gong does it. Totally worth it! **What do you dislike about Gong?** The UI is a bit sluggish sometimes and the library navigation can be improved, made more modern. **What problems is Gong solving and how is that benefiting you?** Call recording and transcribing. Notes. ### 24. Eliminates Guesswork with a Factual Record of Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Gong?** It eliminates guesswork by providing a factual record of customer interactions, surfacing real deal risks and market trends that CRM notes often miss. **What do you dislike about Gong?** If not introduced as a coaching-first tool, it can feel like intrusive surveillance. This can damage rep trust and lead to "performative" calling rather than natural sales conversations. **What problems is Gong solving and how is that benefiting you?** Gong eliminates the reliance on subjective, manual notes by providing an objective record of every interaction. It captures critical details that are often lost or forgotten during a meeting, ensuring nothing falls through the cracks. ### 25. Impactful for sales team leaders & ICs **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle C. | Head of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Gong?** I like that I can easily gauge the health of each rep's pipeline and the AI powered search of deals history. I love the heatmaps for seeing if deals are on track or in trouble. It also makes it really easy to see if/when the next call is scheduled. It was easy to set up call grading templates. It has also helped onboarding new reps as I send them to the call library. Myself and my team live in Gong. We use it every day for pipeline management, call coaching, preparing for calls and more. It was fairly easy to set up - we had a strong pilot program with ample customer support. I found it easy to integrate Gong with HubSpot, our email and calendar. **What do you dislike about Gong?** Call trackers were hard to set up, but I understand the may be easier now with AI tools. I need to look into this. **What problems is Gong solving and how is that benefiting you?** Gong helps my team manage their deals more efficiently, ensures things don't slip through the cracks, and provides excellent sales coaching tools. ### 26. Easy-to-Use Transcripts and AI Search That Help Me Find What I Need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gong?** I like the transcript and AI features (both within the transcript and search). It's generally easy to find what I'm looking for **What do you dislike about Gong?** Sometimes the search is a bit hard to use, I wish filtering was more intuitive. I also wish I could search for a general "theme", and it'd give me all calls relating to the theme - often I need to instead search a keyword, they go into a customer, and filter down there **What problems is Gong solving and how is that benefiting you?** Recording interviews, calls with customers, and being able to easily share and analyze the call after ### 27. Excellent Transcripts and Sound Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Jett Roland F. | Account Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gong?** The transcript and the quality of the sound **What do you dislike about Gong?** The only think I dislike is the website loading speed **What problems is Gong solving and how is that benefiting you?** I am able to provide the right pricing and support towards my clients ### 28. Gong Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Gong?** Gong AI has been so useful. It looks across all the email communication and the calls and help me with specific ask, which saves a lot of time **What do you dislike about Gong?** One think that I see is, in case I need to look up any think, I need to specify the account to look you, if some how this search can be easier it would be so helpful **What problems is Gong solving and how is that benefiting you?** The platform helps me maintain complete records of my calls and analyze interactions with customers. It also assists in summarizing calls and generating follow-up emails efficiently. ### 29. Best-in-Class Call Reviews with Powerful Account Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Lloyd M. | Account Director, Mid-Market, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gong?** As a seller, there is no better software to review calls, get account insights and signals and update fields etc **What do you dislike about Gong?** the Gong engage tool is lacking vs other more built out tools **What problems is Gong solving and how is that benefiting you?** helps to record and review calls, which is great for peers to learn and managers to review. Everything clients tell us is recorded and documented so that we can leverage that when building value stories etc ### 30. Real-Time Sales Intelligence That Keeps Our Team Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Gong?** Real time sales intelligence. Helps me understand what is happening with my business, including rep coaching/feedback, sharing call examples with colleagues, etc **What do you dislike about Gong?** You have to pay for some nice to have features as part of higher licensing tiers. I would love more in the base offering **What problems is Gong solving and how is that benefiting you?** I need transcripts and recordings in one single, easy to navigate place ### 31. Efficient Pipeline Management with AI Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Ana-Maria F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gong?** We appreciate Gong for its ease of use and the full picture view it provides of how our customers are using our products, from start to finish, including from marketing to sales, all the way through to implementation, customer success, and professional services. **What do you dislike about Gong?** As Gong continues to launch new AI functionality, there is some confusion on when to use what feature and how to quickly get there. Some more cohesion will be helpful. **What problems is Gong solving and how is that benefiting you?** We use Gong for managing our sales pipeline, improving forecast visibility, and efficient meeting follow-ups. It also provides our team with customer insights throughout the entire process, enhancing coaching & reporting. ### 32. One of the BEST sales leadership tools I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Gong?** It has gotten even better at captured the parts of a call that lead to conversions and what leads to deals being stalled or lost. **What do you dislike about Gong?** There cost is the biggest challenge. I love the tool but I constantly hear gripes from leaders around the cost of the tool. **What problems is Gong solving and how is that benefiting you?** Gong functioned as the go-to tool for Sales Coaching and for meeting notes. It is a great reference point for preparing for second meetings as we regularly used Gong to review discovery calls. ### 33. Pinnacle of pipeline management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Gong?** Easy account history access, identification of pain, key points from previous conversations. I've cut my call prep time down massively by leveraging Gong insights. **What do you dislike about Gong?** A real gamechanger would be the ability to have a live AI support in calls, suggesting phrases/ question to use in real time, and bringing previous conversations back to life in real time (e.g 'Oh yeah I remember you mentioned that to my colleague a few months ago!') **What problems is Gong solving and how is that benefiting you?** Reducing admin time so I can focus on lead sourcing and pipeline touchpoints. Remembering specific pain points in a call is easier when Gong can summarise for you. Allowing new team members to onboard quickly and scale their skills. ### 34. Aggregates Sales Efficiently, Needs Better Mobile Access **Rating:** 5.0/5.0 stars **Reviewed by:** Bob H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I like how Gong summarizes the health of an opportunity with a score, which helps me focus my attention better. It allows me to drill down into an opportunity to understand why a score is either lower or higher than I thought, enabling me to take appropriate steps. **What do you dislike about Gong?** I don't use it on my phone very often because it's simply not as easy to access the various features that I use on my desktop. **What problems is Gong solving and how is that benefiting you?** Gong aggregates all my sales activity into one platform and summarizes the health of opportunities with a score, helping me focus my attention better and understand what actions to take. ### 35. Easy to onboard and start benefitting from metrics & insights quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Leah M. | Director, Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Gong?** The onboarding process was smooth, with a dedicated Pro Team member available to guide me and answer any questions. The Customer Success Manager is also accessible to review account setup and provide best practice recommendations. After setup, syncing with the CRM is seamless, which saves the team both time and frustration. The dashboards in Forecast are visually impressive and can be customized for different time periods, as well as for team or individual views. What I appreciate most is that Gong provides a wide range of on-demand trainings, online guides, and a comprehensive Knowledge Base, making it easy for admins to navigate setup independently. Monthly webinars help keep users updated on new product features, and the user interface is intuitive, making it straightforward to create deal boards and dashboards. **What do you dislike about Gong?** I wish Gong offered more filtering options when searching through conversations, and I would also like to see the ability to set custom timeframes in the dashboard filters. **What problems is Gong solving and how is that benefiting you?** Gong is supporting our team in following the sales playbook, while also assisting managers in reviewing and keeping the pipeline organized. This helps ensure that our forecasts to the Executive Team are accurate. ### 36. Intuitive Interface with Robust Client Outreach Features **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor G. | Senior Customer Success Manager **Reviewed Date:** January 05, 2026 **What do you like best about Gong?** I use Gong as a CSM for client outreach and notifications. It allows me to quickly notify clients of updates and send targeted messaging based on various criteria. I like that the UI is very clean and intuitive. The automatic to-dos based on emails and meetings, as well as the auto-generated meeting follow-up messages, are huge for me. I also appreciate the proper integration of Salesforce fields. The initial setup of Gong was quick and with minimal issues. **What do you dislike about Gong?** I wish that I could create lists based on multiple data sets such as account + person fields and for there to be more sophistication around account based reporting. It is very person centric. **What problems is Gong solving and how is that benefiting you?** I use Gong to quickly notify clients of updates and send targeted messaging based on various criteria like upcoming renewals or decreased product usage. ### 37. Game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Manager, Sales Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Gong?** I love how intuitive and practical Gong is—it's like having an extra set of hands for sales with a bonus insider track for sales enablement. The AI's ability to capture, analyze, and surface insights from calls and emails is a game-changer. The Ask Anything tool and customizable Deal Briefs make it easier to keep track of opportunities and identify risk areas. The integrations with Salesforce and Outlook mean everything is synced. The support from Gong has also been fantastic. Ben is a true strategic partner. Simon and Nathan were incredibly helpful in getting things set up and answering questions. They all take the time to make sure we’re using Gong to its full potential. **What do you dislike about Gong?** There is nothing to dislike about using Gong. **What problems is Gong solving and how is that benefiting you?** Gong breaks down silos, providing access in one easy-to-use space. We're giving Sales and Professional Service time back through customized discovery call and account briefs. Reducing, and sometimes eliminating, the need for hand-off calls. ### 38. All Calls in One Place Makes Confirming Offering Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Shruti G. | Advertising Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gong?** Having all the calls listed in one place really helps, especially when I need to confirm an offering. **What do you dislike about Gong?** I haven’t run into any difficulties so far, so I haven’t had any problems. **What problems is Gong solving and how is that benefiting you?** I listen in on my regular calls, ask my supervisor for feedback, and confirm the offerings. ### 39. Gong saves me time and energy! **Rating:** 5.0/5.0 stars **Reviewed by:** Colin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Gong?** I use the deal board every day. It is easy to filter and helps identify opportunities in my book of business. **What do you dislike about Gong?** I would love the ability to save filters in the deal board. That would save additional time and help easily access past searches. **What problems is Gong solving and how is that benefiting you?** It saves me time on manual sending and tracking emails. It let's me be fully attentive on calls knowing the spotlight can pick out key points and next steps. ### 40. Remarkably Accurate AI Summaries That Save Hours Every Week **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald G. | Power BI Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Gong?** IThe AI summaries are remarkably accurate at identifying key topics discussed, objections raised, and commitments made by both sides. **What do you dislike about Gong?** Occasionally, the AI misattributes a comment to the wrong speaker in multi-participant calls, and action items can sometimes be overly granular. A confidence score or priority ranking on auto-detected action items would be a welcome addition. **What problems is Gong solving and how is that benefiting you?** The auto-generated action items save our team an estimated 3–5 hours per week per rep — time that was previously spent writing follow-up notes and cross-referencing recordings. The ability to share summaries with stakeholders who weren't on the call has also improved internal alignment significantly. ### 41. Time-Saving and Insightful Meeting Management with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I like using Gong mostly to record my meetings. My favorite thing about Gong is that it not only saves me time, but it gives great insights, like if I'm being patient on a call or talking too much. I also love that it creates an easy task list for me after a meeting so that I can easily finish my follow-up steps. Since Gong provides me with these lists, I can spend less time taking notes in my meetings and more time on proactive questions and uncovering customer needs. It also saves me a significant amount of time by not having to manually type up an email after my calls. Gong links our meetings to Salesforce with a transcript, which makes it easy to look back at past calls. My team has only had positive things to say about Gong, and it was easy for me to start using it. **What do you dislike about Gong?** I can't think of anything that is not working well for me. Would love to see more insights, maybe potential buying signs from customers or missed sales opportunities. **What problems is Gong solving and how is that benefiting you?** I use Gong to record my meetings, which makes it easier to create follow-up emails and saves me a lot of time. It provides insights on call behaviors and creates a task list post-meeting, freeing me up to focus on proactive customer interactions. ### 42. Indispensable Tool for Pipeline Management and Training **Rating:** 5.0/5.0 stars **Reviewed by:** Daphne H. | Account Executive **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** Gong has become an essential tool for managing my pipeline. It allows me to record all my calls and leverage AI-driven insights for timely follow-ups and Salesforce updates. I love that I no longer need to take detailed notes—Gong keeps everything organized and clearly highlights gaps in my deals. The visual dashboards make it easy to spot areas where activity needs to increase, helping me stay proactive. Beyond pipeline management, Gong has dramatically reduced onboarding and training time by giving me access to peer calls, so I can learn the business without waiting to shadow live meetings. What started with skepticism has turned into complete reliance—Gong is now indispensable to my workflow. **What do you dislike about Gong?** Nothing **What problems is Gong solving and how is that benefiting you?** Gong solves several key challenges for me. First, it eliminates the need for manual notetaking by recording calls and providing AI-driven insights, which keeps me organized and ensures nothing falls through the cracks. It automates follow-ups and updates Salesforce, saving time and reducing administrative work. Gong also highlights gaps in deals and uses visual dashboards to show where pipeline activity needs attention, helping me prioritize effectively. Finally, it has significantly shortened onboarding and training by allowing me to learn from peers’ calls without waiting to shadow live meetings. Overall, Gong improves efficiency, visibility, and confidence in managing my pipeline. ### 43. Revolutionized Account Management with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Monica P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I find Gong super helpful for tracking conversations with my contacts and staying organized. It gives visibility to my leaders and helps me keep up with everything. I really like using the follow-up email functionality all the time. The transcript feature is something I use a lot too, especially for quick success stories and case studies with certain accounts. It saves me time and helps me figure out my next steps. I also appreciate how Gong allows me to be more present during calls without scrambling to take notes, since I can rewatch calls or use the follow-up to recall specific points. Additionally, Gong stands out with its AI-generated functionality like sentiment scores, making it quite a bit better than similar tools I've used before. Overall, it's been a really good tool and it provides a lot of efficiencies and time saved. **What do you dislike about Gong?** I don't think that anything has been buggy or broken. I think for the most part, it's been working really well. It's well integrated into overall systems. I know that it is not made as a tool for CSMs or anybody within an account management type role, but I think there's a huge area of opportunity for a few things to shift and pivot for it to be an ideal tool to use for somebody in my position. Basically an account manager. I think that having, like, a list of outstanding next step items for all the different accounts I'm working with across the board would be really helpful. As well as maybe sending any kind of reminders. Like, if I set in a call, like, oh, I'll reach out to you on next Friday. Then I get a notification that Friday that says, hey. A reminder. You said they'd reach out to you this person from this account. So different things like that, just kind of taking things to the next level. Things that I'm probably doing now as a human, but I would love to automate it. **What problems is Gong solving and how is that benefiting you?** Gong helps me track conversations and correspondence, giving visibility to my leaders and keeping me organized. It provides transcripts for learning and kudos, allows sentiment analysis, and saves me time with follow-up emails, ensuring I never miss details and can easily manage next steps. ### 44. Empowers Sales with Coaching and Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Pillai D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gong?** I use Gong to capture and analyze sales, and it helps me work on my conversion. It assists a lot in sales coaching, as my manager reviews my calls and gives feedback, which helps us improve on handling objections. It also helped me in working on my quality score, buying sales, and focusing on risk factors. The initial setup of Gong was very easy. **What do you dislike about Gong?** NA **What problems is Gong solving and how is that benefiting you?** I use Gong to capture and analyze sales, improving my conversion and sales coaching. It helps with manager feedback on calls, quality score, buying sales, and risk factors. It also enhances our team's knowledge sharing. ### 45. Efficient Call Recording with Searchable Transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. **Reviewed Date:** December 04, 2025 **What do you like best about Gong?** I really appreciate Gong for enabling me to 'be in the moment' during customer calls by recording them and providing a transcript. I also like the ability to search transcripts to get directly to specific parts of a conversation or meeting. It's incredibly helpful with complex agendas to use keyword search and return to certain topics without listening to the entire meeting. The integration with Gainsight also works well for me. Plus, the initial setup was very easy since it was available in our internal app store. **What do you dislike about Gong?** Sometimes the transcripts can be a little inaccurate with misspellings, especially with unique or uncommon names or references to acronyms. Also, when searching a transcript, I wish clicking on it would start the recording at the same time. Although this capability might already exist, the last time I tried, the video segment didn't automatically start. **What problems is Gong solving and how is that benefiting you?** Gong enables me to focus during calls by recording and transcribing them. I love searching transcripts to find specific conversation parts, avoiding replaying entire meetings. ### 46. Maximizing Team Performance with Gong **Rating:** 4.5/5.0 stars **Reviewed by:** Pratyaksh Kumar P. | Customer Success Manager , Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Gong?** What I like best about Gong is how it transforms raw conversations into clear, actionable insights. The transcription accuracy, combined with keyword tracking and deal intelligence, makes it easy to identify trends, coach team members, and prioritize actions. The search functionality is excellent for quickly finding specific customer discussions, and the ability to create call libraries helps with onboarding and best-practice sharing. Gong’s analytics also make it easier to spot risks and opportunities early—helping both Sales and Customer Success teams work more proactively. **What do you dislike about Gong?** While Gong is a powerful tool, there are a few areas that could be improved. The search filters could be more granular to make it easier to locate very specific types of calls or interactions. Some of the analytics and reporting are better suited for sales use cases, so expanding deeper functionality for Customer Success teams—such as renewal risk tracking or customer sentiment analysis—would increase its value across departments. Additionally, integration setup and customization can sometimes require extra admin effort to align perfectly with our workflows. **What problems is Gong solving and how is that benefiting you?** Gong helps bridge the gap between conversations and actionable business outcomes. It captures every customer interaction, ensuring nothing gets lost in note-taking, and provides full visibility for both Sales and Customer Success teams. This has been especially beneficial for tracking at-risk accounts, as we can quickly review past conversations, understand customer concerns, and align internal teams on next steps. ### 47. Ease of Use with Some Sales-Centric Limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie R. | Senior Director of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Gong?** I really appreciate the seamless integration Gong has with Zoom, which allows for automatic uploads of calls. This feature streamlines my workflow, making it much easier to manage recordings. I find it convenient that after setting up with a special email during the interview setup in Rally, all recordings are managed efficiently. The ease of finding specific calls and analyzing them after the fact is another significant benefit for me. Additionally, I value the snip tool that Gong offers, enabling me to pull clips from calls effectively. These clips can be shared with my team, included in presentations, or sent to support for issue resolution, which enhances collaboration and communication. Overall, Gong’s functionality greatly aids in organizing, analyzing, and sharing critical data from user interviews. **What do you dislike about Gong?** I am sometimes frustrated with Gong because the calls don't get automatically labeled or sorted correctly. This requires me to go through each call individually and add them to folders to improve findability. Additionally, Gong feels very sales-centric, which doesn't align with my focus on usability and research. I wish more tools were available that catered specifically to my needs. **What problems is Gong solving and how is that benefiting you?** I use Gong to analyze user interviews, easily pull clips for sharing, and address issues during calls, enhancing team communication and collaboration. ### 48. AI-Powered Meeting Highlights That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Caleb W. | Analytics Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Gong?** The added AI functionality to help identify the important highlights of the meeting/ recording **What do you dislike about Gong?** Sometimes it takes me a while to find the recording I am looking for. **What problems is Gong solving and how is that benefiting you?** Helping me to learn from the meetings that I and other conduct. ### 49. Love Gong, Super Useful for shadowing, onboarding, and recaps of calls **Rating:** 5.0/5.0 stars **Reviewed by:** noah h. | Sr Manager, Renewals, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Gong?** The AI recaps and summaries are huge. I moved into more of a management role and being able to quickly scan calls and have them succinctly summarized is super helpful and helps save me time in my day! **What do you dislike about Gong?** Still do not have anything negative to share **What problems is Gong solving and how is that benefiting you?** Quick recaps of calls is super helpful and being able to shadow as a new hire or have a full repository of my company's messaging. ### 50. Powerful call intelligence and deal insights that drive better decisions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gong?** Gong provides me with full visibility into customer conversations without requiring me to join every call. The precise call transcription, along with topic tracking and deal insights, allows me to grasp the true sentiment behind each account. I also appreciate how easily I can jump to specific moments—such as objections, feature questions, or competitive mentions—without having to listen to the whole call. The user interface is clean, intuitive, and responsive, which greatly simplifies my weekly reviews and coaching sessions. **What do you dislike about Gong?** The main challenges I encounter are related to integrations and data synchronization. While Gong integrates seamlessly with Salesforce, I believe it would be even more valuable if it offered more robust support for additional CRMs or platforms. Occasionally, I find that the metadata mapping process needs manual adjustments. Additionally, I would appreciate it if the dashboards allowed for greater customization in reporting, so I wouldn't have to rely on external BI tools. **What problems is Gong solving and how is that benefiting you?** Gong has significantly enhanced our ability to understand customer sentiment on a large scale, reducing the guesswork involved in our deal cycles. Previously, we had limited insight into what customers actually said during calls, but with Gong, we can now validate risks early, spot recurring product feedback, and better support our sales and customer success teams through actionable coaching. The platform has also streamlined onboarding and ramp-up for new team members. Rather than having to shadow numerous live calls, they can review top-performing calls, observe how objections are addressed, and quickly grasp effective messaging. For our leadership team, Gong serves as a dependable source of truth regarding pipeline health, deal momentum, and call quality. This has led to more accurate forecasting and quicker, more informed decision-making. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A28%3A57+-0500&secure%5Bsession_id%5D=cbeb3cf9-b959-4b67-96b3-ecd7d2d4ab45&secure%5Btoken%5D=fbd7c1a3aefe079f50744c8c776a3419227b1158d5d69ac00f409cd4f7d57410&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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