Best Communication Platform as a Service (cPaaS) Platforms for Medium-Sized Businesses

AC
Researched and written by Adam Crivello

Products classified in the overall Communication Platform as a Service (CPaaS) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Communication Platform as a Service (CPaaS) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Communication Platform as a Service (CPaaS) category.

In addition to qualifying for inclusion in the Communication Platform as a Service (cPaaS) Platforms category, to qualify for inclusion in the Medium-Sized Business Communication Platform as a Service (cPaaS) Platforms category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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25 Listings in Communication Platform as a Service (CPaaS) Available
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Dotdigital
(1,021)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

    Users
    • Marketing Manager
    • Marketing Executive
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dotdigital Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    255
    Customer Support
    217
    Helpful
    183
    Features
    144
    Email Marketing
    124
    Cons
    Missing Features
    78
    Limited Features
    67
    Learning Curve
    64
    Limitations
    53
    Limited Options
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dotdigital features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Ease Of Integration
    Average: 8.6
    8.8
    Professional Support
    Average: 8.4
    7.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dotdigital
    Company Website
    Year Founded
    1999
    HQ Location
    London Bridge, London
    Twitter
    @dotdigital
    16,321 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    425 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

Users
  • Marketing Manager
  • Marketing Executive
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 42% Small-Business
Dotdigital Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
255
Customer Support
217
Helpful
183
Features
144
Email Marketing
124
Cons
Missing Features
78
Limited Features
67
Learning Curve
64
Limitations
53
Limited Options
35
Dotdigital features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.0
Ease Of Integration
Average: 8.6
8.8
Professional Support
Average: 8.4
7.9
Communication Varieties
Average: 8.3
Seller Details
Seller
Dotdigital
Company Website
Year Founded
1999
HQ Location
London Bridge, London
Twitter
@dotdigital
16,321 Twitter followers
LinkedIn® Page
www.linkedin.com
425 employees on LinkedIn®
Get a quote
Ozonetel
(591)4.6 out of 5
2nd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Features
    129
    Call Management
    127
    Call Quality
    107
    Helpful
    93
    Cons
    Call Issues
    98
    Connection Issues
    87
    Call Connectivity Issues
    70
    Connectivity Issues
    62
    Technical Issues
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease Of Integration
    Average: 8.6
    9.1
    Professional Support
    Average: 8.4
    8.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 29% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Features
129
Call Management
127
Call Quality
107
Helpful
93
Cons
Call Issues
98
Connection Issues
87
Call Connectivity Issues
70
Connectivity Issues
62
Technical Issues
59
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease Of Integration
Average: 8.6
9.1
Professional Support
Average: 8.4
8.9
Communication Varieties
Average: 8.3
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®

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Wati
(358)4.6 out of 5
1st Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a communication tool that allows users to manage multiple chat and conversational supports, integrate with custom software, and automate business promotions on WhatsApp.
    • Reviewers frequently mention the user-friendly interface, easy integration, comprehensive documentation, and the ability to build a bot by oneself as standout features of Wati.
    • Reviewers noted issues with the pricing structure, occasional difficulties in understanding features, and slow response times from customer service as drawbacks of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Automation
    68
    Customer Support
    57
    Features
    57
    Easy Integrations
    49
    Cons
    Expensive
    41
    Cost
    32
    Pricing Issues
    23
    Messaging Issues
    21
    Missing Features
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Ease Of Integration
    Average: 8.6
    8.6
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    451 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a communication tool that allows users to manage multiple chat and conversational supports, integrate with custom software, and automate business promotions on WhatsApp.
  • Reviewers frequently mention the user-friendly interface, easy integration, comprehensive documentation, and the ability to build a bot by oneself as standout features of Wati.
  • Reviewers noted issues with the pricing structure, occasional difficulties in understanding features, and slow response times from customer service as drawbacks of the product.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Automation
68
Customer Support
57
Features
57
Easy Integrations
49
Cons
Expensive
41
Cost
32
Pricing Issues
23
Messaging Issues
21
Missing Features
21
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Ease Of Integration
Average: 8.6
8.6
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
451 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Get a quote
Sendbird
(86)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 48% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Customer Support
    32
    Features
    28
    Easy Integrations
    18
    Useful
    18
    Cons
    Expensive
    14
    Cost
    13
    Missing Features
    11
    Cost Limitations
    9
    Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Ease Of Integration
    Average: 8.6
    9.0
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,806 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    286 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 48% Mid-Market
  • 31% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Customer Support
32
Features
28
Easy Integrations
18
Useful
18
Cons
Expensive
14
Cost
13
Missing Features
11
Cost Limitations
9
Learning Curve
9
Sendbird features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.7
Ease Of Integration
Average: 8.6
9.0
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,806 Twitter followers
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®
Bandwidth
(426)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandwidth Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    22
    Ease of Use
    22
    Staff Support
    12
    Customer Service
    10
    Navigation Ease
    8
    Cons
    Messaging Issues
    11
    Number Issues
    9
    Poor Customer Support
    6
    Customer Service
    5
    Account Management
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandwidth features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Ease Of Integration
    Average: 8.6
    8.3
    Professional Support
    Average: 8.4
    8.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandwidth
    Company Website
    Year Founded
    1999
    HQ Location
    Raleigh, NC
    Twitter
    @bandwidth
    10,650 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 40% Mid-Market
Bandwidth Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
22
Ease of Use
22
Staff Support
12
Customer Service
10
Navigation Ease
8
Cons
Messaging Issues
11
Number Issues
9
Poor Customer Support
6
Customer Service
5
Account Management
4
Bandwidth features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.1
Ease Of Integration
Average: 8.6
8.3
Professional Support
Average: 8.4
8.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
10,650 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
Get a quote
Vonage Communications APIs
(387)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Communications APIs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    8
    Ease of Use
    7
    API Quality
    6
    Customer Satisfaction
    4
    Easy Integrations
    4
    Cons
    Expensive
    4
    Learning Curve
    3
    Limited Features
    3
    Pricing Issues
    3
    Complex UI
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Communications APIs features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Ease Of Integration
    Average: 8.6
    8.4
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Vonage Communications APIs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
8
Ease of Use
7
API Quality
6
Customer Satisfaction
4
Easy Integrations
4
Cons
Expensive
4
Learning Curve
3
Limited Features
3
Pricing Issues
3
Complex UI
2
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.7
Ease Of Integration
Average: 8.6
8.4
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,240 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
Rocket.Chat
(334)4.2 out of 5
15th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rocket.Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Features
    7
    Communication
    6
    Easy Communication
    6
    Team Collaboration
    5
    Cons
    Technical Issues
    5
    Limited Features
    4
    Messaging Issues
    4
    Chat Functionality Issues
    3
    Connectivity Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rocket.Chat features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Ease Of Integration
    Average: 8.6
    8.7
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rocket.Chat
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @RocketChat
    24,680 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 36% Small-Business
Rocket.Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Features
7
Communication
6
Easy Communication
6
Team Collaboration
5
Cons
Technical Issues
5
Limited Features
4
Messaging Issues
4
Chat Functionality Issues
3
Connectivity Issues
3
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Ease Of Integration
Average: 8.6
8.7
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Seller Details
Seller
Rocket.Chat
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@RocketChat
24,680 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Read Rocket.Chat Reviews
Telnyx CPaaS
(465)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • Owner
    • CEO
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    67
    Ease of Use
    66
    Pricing
    34
    Customer Service
    33
    Staff Support
    33
    Cons
    Customer Service
    10
    Poor Customer Support
    10
    Complex Processes
    9
    High Cost
    9
    Billing Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Ease Of Integration
    Average: 8.6
    9.0
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    3,932 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • Owner
  • CEO
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
67
Ease of Use
66
Pricing
34
Customer Service
33
Staff Support
33
Cons
Customer Service
10
Poor Customer Support
10
Complex Processes
9
High Cost
9
Billing Issues
8
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.9
Ease Of Integration
Average: 8.6
9.0
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
3,932 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Exotel Customer Communication Platform
(82)4.3 out of 5
Save to My Lists
Entry Level Price:₹9,999.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

    Users
    No information available
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Exotel Customer Communication Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Customer Support
    20
    Easy Setup
    11
    Integrations
    9
    API Integration
    5
    Cons
    Expensive
    11
    Poor Customer Support
    9
    Connection Issues
    7
    Missing Features
    6
    Poor UI
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Ease Of Integration
    Average: 8.6
    9.2
    Professional Support
    Average: 8.4
    10.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    612 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

Users
No information available
Industries
  • Education Management
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
Exotel Customer Communication Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Customer Support
20
Easy Setup
11
Integrations
9
API Integration
5
Cons
Expensive
11
Poor Customer Support
9
Connection Issues
7
Missing Features
6
Poor UI
5
Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
9.2
Ease Of Integration
Average: 8.6
9.2
Professional Support
Average: 8.4
10.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,907 Twitter followers
LinkedIn® Page
www.linkedin.com
612 employees on LinkedIn®
Read Exotel Customer Communication Platform Reviews
Twilio
(480)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    16
    Ease of Use
    14
    Integrations
    14
    Easy Communication
    11
    API Integration
    10
    Cons
    Poor Customer Support
    14
    Expensive
    12
    Limited Features
    9
    Difficult Configuration
    7
    Messaging Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Ease Of Integration
    Average: 8.6
    7.2
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    82,099 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,348 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 31% Mid-Market
Twilio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
16
Ease of Use
14
Integrations
14
Easy Communication
11
API Integration
10
Cons
Poor Customer Support
14
Expensive
12
Limited Features
9
Difficult Configuration
7
Messaging Issues
6
Twilio features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
8.1
Ease Of Integration
Average: 8.6
7.2
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,099 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Read Twilio Reviews
Sinch
(31)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech compan

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sinch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Campaign Management
    1
    Connectivity
    1
    Customization
    1
    Ease of Use
    1
    Flexibility
    1
    Cons
    Call Issues
    1
    Complex Hierarchy
    1
    Complex Setup
    1
    Connectivity Issues
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch features and usability ratings that predict user satisfaction
    6.8
    Has the product been a good partner in doing business?
    Average: 8.8
    7.1
    Ease Of Integration
    Average: 8.6
    6.2
    Professional Support
    Average: 8.4
    6.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,657 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech compan

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 35% Mid-Market
Sinch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Campaign Management
1
Connectivity
1
Customization
1
Ease of Use
1
Flexibility
1
Cons
Call Issues
1
Complex Hierarchy
1
Complex Setup
1
Connectivity Issues
1
Poor Customer Support
1
Sinch features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 8.8
7.1
Ease Of Integration
Average: 8.6
6.2
Professional Support
Average: 8.4
6.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,657 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Read Sinch Reviews
Infobip
(54)4.3 out of 5
11th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infobip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Quality
    1
    Documentation
    1
    Ease of Use
    1
    Features
    1
    User Interface
    1
    Cons
    Chat Management
    1
    Delay Issues
    1
    Poor Customer Support
    1
    Poor Response
    1
    Slow Service
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infobip features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Ease Of Integration
    Average: 8.6
    8.5
    Professional Support
    Average: 8.4
    9.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infobip
    Year Founded
    2006
    HQ Location
    London, England
    Twitter
    @Infobip
    34,386 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,357 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 35% Small-Business
Infobip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Quality
1
Documentation
1
Ease of Use
1
Features
1
User Interface
1
Cons
Chat Management
1
Delay Issues
1
Poor Customer Support
1
Poor Response
1
Slow Service
1
Infobip features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
9.3
Ease Of Integration
Average: 8.6
8.5
Professional Support
Average: 8.4
9.3
Communication Varieties
Average: 8.3
Seller Details
Seller
Infobip
Year Founded
2006
HQ Location
London, England
Twitter
@Infobip
34,386 Twitter followers
LinkedIn® Page
www.linkedin.com
3,357 employees on LinkedIn®
Read Infobip Reviews
Webex Connect
(68)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Features
    10
    Communication
    9
    Customer Support
    9
    Easy Integrations
    8
    Cons
    Integration Issues
    5
    Poor Interface
    4
    Complex Setup
    3
    Difficult Navigation
    3
    Difficult Setup
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Ease Of Integration
    Average: 8.6
    8.9
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    731,248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
Webex Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Features
10
Communication
9
Customer Support
9
Easy Integrations
8
Cons
Integration Issues
5
Poor Interface
4
Complex Setup
3
Difficult Navigation
3
Difficult Setup
3
Webex Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.4
Ease Of Integration
Average: 8.6
8.9
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
731,248 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Sinch MessageMedia
(37)4.3 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sinch MessageMedia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Easy Integrations
    10
    Customer Support
    8
    Messaging
    8
    Easy Communication
    7
    Cons
    Messaging Issues
    4
    Message Management
    3
    Billing Issues
    2
    Connection Issues
    2
    Delays
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch MessageMedia features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Ease Of Integration
    Average: 8.6
    9.2
    Professional Support
    Average: 8.4
    8.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,657 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 35% Mid-Market
Sinch MessageMedia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Easy Integrations
10
Customer Support
8
Messaging
8
Easy Communication
7
Cons
Messaging Issues
4
Message Management
3
Billing Issues
2
Connection Issues
2
Delays
2
Sinch MessageMedia features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.9
Ease Of Integration
Average: 8.6
9.2
Professional Support
Average: 8.4
8.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,657 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Read Sinch MessageMedia Reviews
BulkSMS.com
(265)4.6 out of 5
6th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BulkSMS.com provides application-to-person (A2P) messaging services to large and small businesses, public benefit organisations and individuals. Using our platform, our clients are able to quickly de

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 75% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BulkSMS.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Easy Setup
    9
    Customer Support
    7
    Reliability
    6
    Easy Integrations
    5
    Cons
    Messaging Issues
    6
    Expensive
    2
    Not Intuitive
    2
    Not User-Friendly
    2
    SMS Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BulkSMS.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Ease Of Integration
    Average: 8.6
    9.4
    Professional Support
    Average: 8.4
    8.6
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BulkSMS.com
    Company Website
    Year Founded
    2000
    HQ Location
    Century City, Western Cape
    Twitter
    @BulkSMS
    7,314 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BulkSMS.com provides application-to-person (A2P) messaging services to large and small businesses, public benefit organisations and individuals. Using our platform, our clients are able to quickly de

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 75% Small-Business
  • 22% Mid-Market
BulkSMS.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Easy Setup
9
Customer Support
7
Reliability
6
Easy Integrations
5
Cons
Messaging Issues
6
Expensive
2
Not Intuitive
2
Not User-Friendly
2
SMS Issues
2
BulkSMS.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.5
Ease Of Integration
Average: 8.6
9.4
Professional Support
Average: 8.4
8.6
Communication Varieties
Average: 8.3
Seller Details
Seller
BulkSMS.com
Company Website
Year Founded
2000
HQ Location
Century City, Western Cape
Twitter
@BulkSMS
7,314 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
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