Exotel Customer Communication Platform Reviews & Product Details

I have been personally using Exotel for 2 Years now. We are only using Exotel for calling purposes but we have integrated calling not only for customer support but also for our doctors through which they can call the patients without sharing their number. It has been a useful tool to connect through audio calls where patients who do not have a stable internet connection to connect through video. Review collected by and hosted on G2.com.

I Have faced some issues like the call log not being updated (2-3 times) where the Exotel website goes under maintenance. Apart from that many times while calling through the support number we hear ourselves and have to disconnect and again call. Review collected by and hosted on G2.com.

With exotel cloud telephony solution, incoming and outgoing call handling among our remote and multilocation offices has become easy and productive. the feature to map employee mobile numbers with a virtual extension keeps us engaged with our customers all the time be it in the office or on the move. It easily gets integrated into many CRM with their ready to implement APIs. Review collected by and hosted on G2.com.

They do not have a mobile app for the users, this is something I feel would have been a value addition to their overall solution. you need to have a laptop to access the call log and listen to call recordings. Review collected by and hosted on G2.com.

1) Easy and best use for support

2) Easy team flow creation

3) Call routing is very accurate with hassel

4) This helps to define proper team sturcture

5) Easy integration with different software

6) Can add multiple team members Review collected by and hosted on G2.com.

1) Sometime call gets auto dropped

2) The calls get cross connected Review collected by and hosted on G2.com.

We use exotel for their virtual number and IVR system , it is very easy to use, implement and integrate as well. The part I like is we can build up call routing system seamlessly. Review collected by and hosted on G2.com.

Nothing that I dislike as such - but yes website can be bit optimised and can have easy login options like google account login or phone number and otp based login Review collected by and hosted on G2.com.

1. It was very nice to use for agents.

2. Dialing is good.

3. Call quality is nice.

4. Less downtime.

5. Cloud system to maintain data. Review collected by and hosted on G2.com.

1. For monitoring for Supervisor, it was not so good, Need to go on every campaign and monitor the agent. it should get all details on the same page.

2. Data(Leads) monitoring is not there proper on Ameyo.

3. On any changes or request it gets charged we need to pay every time. Review collected by and hosted on G2.com.

With the extreme ease of use and implementation Exotel is a secure and reliable business phone system on the cloud that allows you to have a single business phone number from which you can make or receive concurrent calls and SMSs. Review collected by and hosted on G2.com.

So far nothing to dislike about Exotel, rather it is filled with features Review collected by and hosted on G2.com.

Exotel is a good solution to manage all inbound and outbound calls in a single channel and inetgarate with CRM

Allows multiple agent access

Call monitoring and many more Review collected by and hosted on G2.com.

Could have worked more on the integration part and provided access to other parties as well and lesser the price Review collected by and hosted on G2.com.

The best thing about the exotel is it's user friendly where anyone can learn with a span of time and whenever we are on break and have forgotten to off the exotel in our laptop and the calls are redirecting to your phone you can just give a missed call to 9513885656 and it will be disabled without going physical near by the laptop. Review collected by and hosted on G2.com.

The no of calls which we've received will not be updated quickly and when there was network issue if you off the exotel still the calls will be redirected and when you refresh it will show as on. Review collected by and hosted on G2.com.

They will run with 50 member team to close the sale, once the sale is over they will never show their face again. Review collected by and hosted on G2.com.

Worst ever customer support. They will never listen any customer support request nor respond to mails. Review collected by and hosted on G2.com.

friendly interface, robust features for business communication, and reliable customer support. Review collected by and hosted on G2.com.

pricing structures, the learning curve for certain features, or specific functionality requirements that may not be fully met. Review collected by and hosted on G2.com.