# Service Fusion Reviews **Vendor:** EverPro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 120 ## About Service Fusion Service Fusion is a simple, powerful field service management software, offering a variety of features such as customer management, invoicing & payments, inventory management, time tracking, and reporting. The software is available on desktop and mobile apps to connect office staff, technicians and clients. ## Service Fusion Pros & Cons **What users like:** - Users appreciate the **ease of use** with Service Fusion, simplifying daily operations and integrating essential business functions seamlessly. (12 reviews) - Users commend the **quick and effective customer support** from Service Fusion, making problem resolution seamless and efficient. (7 reviews) - Users love the **integrated features** of Service Fusion, which simplify management and enhance business operations effectively. (5 reviews) - Users appreciate the **excellent invoicing capabilities** of Service Fusion, enhancing efficiency and organization in their business operations. (5 reviews) - Users praise the **customization and organization** features of Service Fusion, enhancing their workflow and customer interactions. (5 reviews) - Pricing (4 reviews) - Scheduling (4 reviews) - Convenience (3 reviews) - Customization (3 reviews) - Customization Options (3 reviews) **What users dislike:** - Users face significant **data management issues** with Service Fusion, hindering efficiency and causing frustration in operations. (4 reviews) - Users find Service Fusion **expensive** compared to competitors, impacting its cost-effectiveness and appeal in the market. (4 reviews) - Users find **improvement needed** in Service Fusion due to frequent system issues and lack of efficient inventory management. (4 reviews) - Users face significant **integration issues** with Service Fusion, affecting inventory management, communication, and system reliability. (4 reviews) - Users face **invoicing issues** with Service Fusion, struggling with limitations on expense management and late fee applications. (4 reviews) - Users express frustration over **poor customer support** , with unresolved issues and inadequate assistance during onboarding and refunds. (4 reviews) - App Functionality (3 reviews) - Complex Setup (3 reviews) - Delays (3 reviews) - Inaccurate Reporting (3 reviews) ## Service Fusion Reviews ### 1. Easy All-in-One Platform with Great Customization, Helpful Support, and Fair Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando F. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Service Fusion?** Its an all in one platform, from making work orders, sending SMS messages, to generating and sending invoices. Its very easy to use not only for the back office, but also for the customers that would prefer to submit work orders via an online portal. Support was very helpful in answering all our questions and getting us set up. The amount of customization that can be done across the platform was amazing, we really liked being able to have different presets for the invoice format. This was specially helpful since some customers have certain preferences in regards to how the invoice info is laid out. Pricing was also very satisfactory and a main reason why we used the platform in the first place. **What do you dislike about Service Fusion?** In terms of performance, as time went by and our job count grew we found that performance dropped when saving work orders or doing a general global search. Also, support isnt 24/7 which means if theres issues during after hrs it most likely will not be handled until the next day. **What problems is Service Fusion solving and how is that benefiting you?** Its an all in one platform that allowed us to streamline the process from the first moment we get the work order to the moment we send the invoice/get paid for the work done. ### 2. Automated Features and Customization That Improve Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Cate B. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Service Fusion?** A lot of the automated features, communication with customers, and customization. **What do you dislike about Service Fusion?** Not integrated with ServicePower or ServiceBench. Lack of development or updates for 5+ years that we last used it. We switched software because of the lack of investment and upgrades to the platform and the slow load times. **What problems is Service Fusion solving and how is that benefiting you?** It's a primary FMS or field service management system, so it was our main company system that we used for customer information, work orders, inventory/parts, invoices, etc. ### 3. Service Fusion offers a broad range of features, but is lacking in some key areas. **Rating:** 3.5/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Service Fusion?** The customization, being able to edit invoice templates to our liking and save multiple templates was great. Also one of the best features was the customer portal where customers could log in to view the status of their jobs, review invoices and submit work order requests. **What do you dislike about Service Fusion?** We operate in 3 different time zones, and unfortunately we had to open 3 separate Service Fusion accounts, one for each time zone, which turned out to be a hassle having to switch between each account depending on where the customer requesting service was from. It also got to the point where we had so many work orders in the system that doing searches to try and find a job or invoice was taking too long. It got to a point where we had to move on from Service Fusion for that reason. **What problems is Service Fusion solving and how is that benefiting you?** One of the key benefits was having a portal where customers could log in and review past invoices, with our previous software we had to manually send each invoice when requested. With Service Fusion if any customer wanted to review the total number of invoices they had submitted that was a possibility and it saved our team time. ### 4. Good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Jeff P. | General Manager, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Service Fusion?** Simple to use for simple things. Easy to load information for customer. Easy to create transactions, schedule, move schedule around between tech's and reporting. One affordable price for all access as most companies charge per user price. Help desk is very responsive Credit card field integration into software **What do you dislike about Service Fusion?** 1. Inventory management is almost unusable to keep any trackable large database of inventory in real time. Loading daily inventory in/out is manual and tedious. 2. Unable to track and verify if emails are sent and transmitted and/or received by customers. If the file is too big and it does not go through, no way to know that unless customer calls to complain. 3. System goes down or has issue often almost once a month. 4. Not very retail friendly, cannot apply automatic discounts, sales increases, etc to categories or all products as new items are added to inventory. You have to constantly go in and update items to recognize discounts and sales. With plumbing and HVAC there are literally hundreds of thousands of parts and we have to update discounts, sales and pricing every day. 5. I cannot add large quantities of items/inventory at once. It can only be added one item at a time. 6. No longer after implementation have a rep to reach out to or contact. They will not call or check up after you are on boarded. Use the Help Desk only. 7. Suggestions for improvement seldom implemented. Needs many other users to find the same problem on a blog and agree to generate buzz to make them implement change. Seems more political or squeaky wheel based rather than logic based or competitor matching. 8. Notes often drop out with the slightest dip in cellular coverage. Notes entered should be retained in memory until signal is strong enough to upload. **What problems is Service Fusion solving and how is that benefiting you?** So far, none ### 5. Dishonest and does not deliver. **Rating:** 0.0/5.0 stars **Reviewed by:** Stacey S. | Owner/CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Service Fusion?** We never had the chance to implement it due to lack of setup **What do you dislike about Service Fusion?** After three months, the software was still not set up and the data migration that had been promised was not delivered. We reached out repeatedly to have our concerns addressed, everything from "Why is it that clients with multiple properties aren't showing more than one" to "Where is the job history?" We were told at the three month mark that data migration of history was not possible, though it states right on their website that it is part of what they do. At one point, our onboarding specialist asked me to do the bulk of the data migration to which I firmly said no - that's what we were paying them for. In the meantime we're still running our day to day operations on our old software and paying for two platforms, one of which was supposed to be up and running within a week - not three months. When we were told they couldn't do the job history migration, that was it. I canceled immediately but they'd just charged our card for an additional three months. I asked for a refund, was told two weeks later that there's a no refund policy built into the docusign (fine print) which nobody had ever told us. So I send all the documentation I had to my credit card company for a chargeback, why would I pay for three months of service for something we cancelled? The bank agreed, issued the chargeback and a month later I still have not received a refund. But you know what I did receive? A collections notice. So they don't issue a refund but they send us to collections? They're lucky I didn't go after the full amount for the six months of service. **What problems is Service Fusion solving and how is that benefiting you?** It's not solving any problems, it's creating more problems - or at least its customer service department is. ### 6. We are pretty happy that we've upgraded our dispatch and estimating to Service Fusion **Rating:** 4.0/5.0 stars **Reviewed by:** Sruli G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Service Fusion?** Service Fusion makes dipatching and tracking our team real easy. It also allows us to make proposals in the field. We use Service Fusion multiple times a day and our technicians couldn't be happier. All the information they need is available to them. We've cancelled the subscription to our Time Clock as its all built into Service Fusion. **What do you dislike about Service Fusion?** Service Fusion sync's from Service Fusion to our Quickbooks, It would be nice if there could be a (2) way sync. The full amount of features aren't mobile friendly and you need to use a desktop for many of the admin functions. **What problems is Service Fusion solving and how is that benefiting you?** Service Fusion helps us let our technicians where to go, who to contact when they get onsite and what to expect when they arrive. It helps the field communicate pictures of site conditions and it allows us to bill time and material correctly. ### 7. New User learning fast! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Service Fusion?** Functionality and ease of instructions has been awesome. **What do you dislike about Service Fusion?** It does seem to have a little too much going on at first **What problems is Service Fusion solving and how is that benefiting you?** Provides a much faster way to consolidate quotes and customer information. ### 8. Best CRM program and more benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Donna Ferony A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2024 **What do you like best about Service Fusion?** I was impressed with Service Fusion from day one. I interviewed multiple companies my final decision was Service Fusion due to its awesome employees never making me feel stupid since I am a boomer. The setup is simple and I pretty much programmed the whole system myself with much ease and help from their staff. But Service Fusion integrates everything OMG. Call Center, Inventory, dispatch grid, invoicing, customer CRM database, ease of use, onboarding, and continual education and support from Service Fusion. Cost-effective as well. We use it every day for our business. It's super easy to add technicians and customer care call representatives. The AI calling and texting is amazing 85% of our dispatch jobs come from texting. As a business owner, it gives you a dashboard with amazing informative information that makes my job easy without a bunch of spreadsheets. Every day they have been adding more features that help out a business owner with great insight into your business. I highly recommend Service Fusion. **What do you dislike about Service Fusion?** When our call system goes down or there is a glitch and we lose our text from customers waiting for a response. **What problems is Service Fusion solving and how is that benefiting you?** Receiving payments, able to text customers, manage our technicians, staff commissions, payroll, pictures for jobs, recorded conversations from our staff and customers. **Official Response from Melanie Wright:** > Wow, thank you so much for your feedback! We get great satisfaction when we hear that our customers love Service Fusion as much as you do. ### 9. Good but could be great!! **Rating:** 3.5/5.0 stars **Reviewed by:** Scott F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Service Fusion?** The feature set is great overall. Has many of the modern features that people come to expect. **What do you dislike about Service Fusion?** There are many items like inventory and the report system that are included but are very unrefined. Overall the report system needs to be more flexible in its abilities and data that can be added to reports. Items like line numbering and DENSE report outputs similar to and excel sheet for things like equipment are essential for us and not a possibility on the current version of SF. Importing of data is a bit clunky!! We are still clearing issues that showed up after the data import. **What problems is Service Fusion solving and how is that benefiting you?** Communication to our clientele has definetly improved. I would LOVE to see the ability to be able to have SF phone numbers be trunked to other systems and / or integration into systems like TEAMS so groups can see voicemails and texts. Good system overall but refinements are needed. **Official Response from Melanie Wright:** > Thanks for taking the time to leave us a review! We are in the process of mapping out and planning new releases for our modernization efforts. We hope you see some improvements from these efforts. ### 10. So Easy to use! This is the best scheduling app I have ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Celeste R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Service Fusion?** I have to use this all day, and the way its laid out is easy to underatnd, and if anything goes wrong theres always someone to call and theyll fix it quickly! **What do you dislike about Service Fusion?** The only thing i dont like about service fusion is that it opens a new window each time I veiw a job. I use this all day and i will have 50 tabs open before I know it. **What problems is Service Fusion solving and how is that benefiting you?** Its easy to fill in all of our cutomer information while they're on the phone, saves me alot of valuable time! ### 11. Easy to understand and use, customer support is always there if you need them. **Rating:** 5.0/5.0 stars **Reviewed by:** kristin D. | scheduling/parts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Service Fusion?** Keeps everything organized, easy to use, all in all it's great. **What do you dislike about Service Fusion?** When listening to voicemails left, or playing back recorded messages you don't have the opinion to fast foward. **What problems is Service Fusion solving and how is that benefiting you?** n/a ### 12. Service Fusion is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Flor M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Service Fusion?** It is super easy to use, I was able to learn how to use it in a very small amount of time with minimal training. **What do you dislike about Service Fusion?** Their customer service is lags a little bit. **What problems is Service Fusion solving and how is that benefiting you?** They implemented a customer portal, which is helpful for our customers. ### 13. Excellent field service management software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about Service Fusion?** Service fusion is not only a powerful field service management software, but also good for invoicing and payments, customer management. The field staff just love the intuitive user interface as it is so easy to navigate without having to spend our time learning the software. The work of field staff is so simplified that its all "paperless" with exceptional efficiency and automat Capabilities. **What do you dislike about Service Fusion?** Not very much ! The customer support team are very supportive with quick turn around time. Nothing that i dislike as of now **What problems is Service Fusion solving and how is that benefiting you?** When the foeld staff is dispatched as per the customer request, the automated notifications can be set for the same as the job progresses, They have got great mobile app that can provide all the information they need at their finger tipsI really appreciate the fact that service fusion is highly configurable. For example, if you dont want to send the notifications to your customers and want to just send the selected ones like a statuses during the process, its is configurable. Overall, it serves all our business needs. The experience with service fushion's support has been phenomenal and they are available whenever we need, they helped us get one of the report customised and they quickly solved our problem by making the requested enhancements. With such quick turnaround to customers problems, i was amazed how proactive they are to customers. ### 14. A universal tool to increase productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Md S. | Test Secialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Service Fusion?** Service Fusion provides overall complete structure to increase productivity. I like much about HVAC business management. It helped us a lot to streamline the scheduled part of the business. In turn it has raised the business and increase the profit in our project. **What do you dislike about Service Fusion?** Everything in Service Fusion has benefitted a lot. But one thing has not added in some part of the business. We were unable to distinguish in VIP and contract or 3rd party customers. Also in that gesture we should be able to highlight customer support and get help in that matter. **What problems is Service Fusion solving and how is that benefiting you?** It jas benefitted a lot in GPS fleet tracking for reporting. Also in HVAC business has increase the productivity and made the business more efficient. It has made some part to be very profitable. ### 15. We have spent way to much time in implementation and data input. **Rating:** 3.0/5.0 stars **Reviewed by:** Ephraim B. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Service Fusion?** It is very nice for invocing. Good quality information tracking. **What do you dislike about Service Fusion?** No Live pricing model. No option for AR/AP aging reporting in the software. No live data integration for material data input. **What problems is Service Fusion solving and how is that benefiting you?** Service Scheduling, Service Call tracking and tech to writer communication ### 16. Review of Service Fusion **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas B. | Risk Advisory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** Service Fusion has a very intuitive user interface that allows user toe asily pick it up and the features are easily adapatbale amongst multiple formats (phone, tablet, computer). **What do you dislike about Service Fusion?** The reporting section of the application is not ideal for our Finance and Accounting team as the reports are not user friendly and require multiple iterations of data manipulation **What problems is Service Fusion solving and how is that benefiting you?** Service Fusion is allowing our company to get real time updates on services being performed rather than updates that were sometimes on a periodic basis when people had time to make updates. By using Service Fusion they are able to quickly and efficiently make updates to projects. This has allowed us to get real time reporting and metrics updated. **Official Response from Melanie Wright:** > Thank you for your feedback. We are happy to hear Service Fusion is helping to make your business more efficient and efficient. ### 17. Great Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Service Fusion?** Its easy to use! The set up was even easier. They are able to integrate all your customers and their info easily. There are so many features that service fusion has. Its so personalizable to your likings. Customer support is easy to reach as well. They are very repsonsive over email as well as over the phone. We use this program for our every day operation and its has helped our company in so many ways. I recommend this program to everyone **What do you dislike about Service Fusion?** I wish service fusion made keeping up with maintences a little bit easier **What problems is Service Fusion solving and how is that benefiting you?** Service fusion helps us get paid quicker and easier as well. Instead of using a 3rd party app to collect payment and taking up more time, with service fusion the technicians can take payment right in the service ticket area. **Official Response from Melanie Wright:** > Your feedback is so valuable to us! Thank you so much for taking the time to write us a review. ### 18. Helps me do my job efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Heather V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Service Fusion?** The workorder/ calendar set up is easy to use **What do you dislike about Service Fusion?** The search function. I often have trouble finding what I'm looking for, and have to search multiple ways. Also, my technicians HATE the app. It is very cumbersome to use. **What problems is Service Fusion solving and how is that benefiting you?** Automoated invoicing is helping us not lose out on money owed. We have it set up to auto send invoices when we invoice out a job. I wish there was a way to opt NOT to auto send on certain jobs. Sometimes the customer does not owe yet, or I need to send the invoice from a different template, and then I end up sending them double invoices. **Official Response from Melanie Wright:** > Thank you so much for your feedback. Service Fusion has big plans of improvement for both the search function and mobile app in the new year. Stay tuned for updates! ### 19. Overall Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sarhan S. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Service Fusion?** I like the features such as Scheduling appointments with applicants and engineers, and send reminders, Sending technicians to selected areas based on their skills and availability also it was easy to use. **What do you dislike about Service Fusion?** When multiple engineers are assigned to a project, users report challenges when they see real-time updates on the calendar homepage. **What problems is Service Fusion solving and how is that benefiting you?** Information such as customer profiles, business profiles, and service histories can be scattered across platforms, hindering communication and collaboration. Service Fusion provides a central location, ensuring everyone has access to the latest information, and improves communication with team. **Official Response from Melanie Wright:** > We are glad to hear Service Fusion is helping to streamline your business. Thank you for your review! ### 20. Service Fusion is a Management Platform for trades **Rating:** 4.0/5.0 stars **Reviewed by:** Hrithik S. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Service Fusion?** It provides all the services which are related for commercial trades It helps in HVAC, Plumbing, etc. **What do you dislike about Service Fusion?** If we want to upgrade the plan from our existing plan then they do not provide any adjustments additional off for existing membership price **What problems is Service Fusion solving and how is that benefiting you?** It helps to view track and enhance our experience for bill processing so that we can easily use our services and track them and decides accordingly what to do in future. **Official Response from Melanie Wright:** > Thank you so much for taking the time to leave us a review! ### 21. ServiceFusion is super awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Rakshita M. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Service Fusion?** It helps user to track usage for trades and it is the right choice for managing customers **What do you dislike about Service Fusion?** Even if we want to upgrade our plan from low to high it doesnt take current price so not worth to upgrade if you are having any plan its better to use when we dont have any plan **What problems is Service Fusion solving and how is that benefiting you?** It helps me to track my payments which is used to consume the services **Official Response from Melanie Wright:** > Thank you for leaving us a review! ### 22. Great for field service management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** - Ease of setting it up - Easy to use and learn. In short, good UX - Integration with Quick Books - Accessible customer support team and quick response **What do you dislike about Service Fusion?** - Expensive pricing - UI lag (slow sometimes) - Initial onboarding is bit difficult and can be simplified and made better. **What problems is Service Fusion solving and how is that benefiting you?** It helped us achieve the operational efficiency. Over the other softwares, this one is quite easy to use. So, post onboarding it's smooth experience to work with this software. Our staff on the road requires minimal attention to take any action which is a great balance between using a software and completing the operations as well. **Official Response from Melanie Wright:** > We are happy to hear our software has helped you to achieve operational efficiency. We are in the process of making improvements to our onboarding experience for our users as well as making updates to the back office to allow for a better user experience. ### 23. Service management software **Rating:** 4.0/5.0 stars **Reviewed by:** Ruby Steffi F. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Service Fusion?** User friendly interface, easy to navigate interface which reduce the learning curve for new users **What do you dislike about Service Fusion?** Customer service needs to be improved, which is the only dislike about service fusion **What problems is Service Fusion solving and how is that benefiting you?** Service fusion integrates with various third party applications. Also scalable suitable for small to medium sizes business looking to grow ### 24. Review about Service Fusion **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed F. | Sr. Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** Working with Service Fusion is easier because of providing services and the user experience provided is better than other. **What do you dislike about Service Fusion?** Started working with thia a few weeks ago, it has no issues from our side as of now **What problems is Service Fusion solving and how is that benefiting you?** Basically, Service Fusion is used in Field service management type of companies and it benefits the users with it's pre-called tracking system and for small scale businesses, it benefits even more effectively. **Official Response from Melanie Wright:** > So glad to hear Service Fusion has been a good fit for your business. ### 25. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Henry B. | Digital Media Services: Digital Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Service Fusion?** I feel like it is easy to navigate and relatively user-friendly. Customer service support is very, very helpful. **What do you dislike about Service Fusion?** While I still have more to learn, the software still feels like it is improving too. Customer service has been there to help through the learning stage. **What problems is Service Fusion solving and how is that benefiting you?** In terms of a CRM program, Service Fusion provides a customizable layout for workflow. **Official Response from Melanie Wright:** > Thank you for the kind words regarding our Support Team! They work extremely hard to ensure our customers have all they need to be successful with our software. ### 26. Hands down the best scheduling platform for service-based businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Lucinda W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Service Fusion?** The week grid view is the page we stay on 90% of the day. We can easily see the schedule for all cleaners for the whole week. Changes, additions, and moving clients are a breeze! **What do you dislike about Service Fusion?** The data connection to financial software like QuickBooks is flawed, so I haven't connected them. Other users have shared the same thing. So is it's connection through APIs to credit card processors... **What problems is Service Fusion solving and how is that benefiting you?** Because we can so easily see the entire week's schedule for all cleaners, scheduling a new client is easy. We used google calendars before (with only 3-4 cleaners' schedules to manage) and it took 4 times as long to decipher where in the schedule we'd have openings. Also, the employee side app is SO helpful to manage and track our cleaners, they use it to clock in/out, see their schedules in the future, see notes the office manager makes for the client's home. **Official Response from Melanie Wright:** > Wow, so excited to hear how well Service Fusion is working for your business! ### 27. Great tool to streamline your business **Rating:** 4.0/5.0 stars **Reviewed by:** Riya C. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** It's so easy to create invoice and send payment reminders. It's like getting a really good deal in such price. It is also easy to integrate and implement. **What do you dislike about Service Fusion?** Don't seem to get regular updates in the software with the dynamic business environment. **What problems is Service Fusion solving and how is that benefiting you?** Solving the problem of reminding clients about the payment through it's automations and various other features. **Official Response from Melanie Wright:** > Thank you for leaving us a review! We have many enhancements planned on our 2024 that we are excited to share with our customers soon. Also, we release small enhancements and resolutions once a month! ### 28. Service Fusion - review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** I like the automation they provide for example automatic task scheduling. dispatching which helps in saving time and andy human mistakes. other things are like scalability and can be used from anywhere and better customer support. **What do you dislike about Service Fusion?** I think the configuration for the beginner is a bit difficult and I believe that is already getting improved another thing is the price consideration which is high when compared to other competitor **What problems is Service Fusion solving and how is that benefiting you?** helping in scheduling jobs and managing billing automatically instead of manual work. Providing an option to work/access from any place and any location. **Official Response from Melanie Wright:** > Thank you for leaving us feedback! We expect the modernization efforts and the improvements we are making to the implementation process to be very beneficial to beginners. ### 29. Review of Service Fusion **Rating:** 4.5/5.0 stars **Reviewed by:** Devi Prasad P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Service Fusion?** Service fusion helps in managing customer and leads to sales increase and revenue increaase **What do you dislike about Service Fusion?** Service fusion is not cost effective and this gives competitor a good chance to come into market **What problems is Service Fusion solving and how is that benefiting you?** Helps in sales record data management Helps in payment processing **Official Response from Melanie Wright:** > Thank you for your review. We are glad you are satisfied with Service Fusion's data management and payment processing capabilities! ### 30. Functional, but not for us **Rating:** 2.0/5.0 stars **Reviewed by:** Amber W. | Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Service Fusion?** Service fusion is easy to navigate through for the most part if you're familiar with dispatching software. Easy to set up employee/tech profiles as well as customer profiles. **What do you dislike about Service Fusion?** The training/integration on Service Fusions part. You have to self train by watching videos provided in the portal. This is not ideal if you are a small business and do not have a team dedicated to train your techs in the software. We would've preferred a better training option for us personally once we signed the contract. The software it's self isn't bad, it like any other software such as Field Edge, etc. **What problems is Service Fusion solving and how is that benefiting you?** Helping us keep track of our jobs and process payments more efficiently. **Official Response from Melanie Wright:** > Thank you for your honest feedback. We are sorry you had this experience with Service Fusion. Our implementation process involves video, to provide foundational knowledge, and 1:1 sessions, to provide personalized recommendations for the software and workflows. Both are necessary to gain a full understanding of the software. We also provide live trainings Monday - Thursday in case you need further training for you or your staff. ### 31. Efficient and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikole P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Service Fusion?** Scheduling is easy and a much needed improvement from my previous clunky software. You can easily drag and drop on the dispatch page or add service dates on the job screen. Invoicing is simple and completely customizable for your needs. So far, very happy! **What do you dislike about Service Fusion?** Although scheduling is a strong point, I also feel like there could be improvements for the 'multiple day' feature as well as adding additional site visits. It would be nice to select which dates the tech will be going back instead of only allowing one day at a time. **What problems is Service Fusion solving and how is that benefiting you?** Invoicing! We started this process using Excel and have moved to Service Fusion's invoicing. Syncing with Quickbooks is easy and helped our accountant keep track of invoicing and incoming payments. **Official Response from Melanie Wright:** > We appreciate your honest feedback! The multi-day feature is a common request and we will be addressing it with our modernization project in the coming months. ### 32. With very little training, Service Fusion was comprehensive and easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Heather B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Service Fusion?** The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems. **What do you dislike about Service Fusion?** Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nick name to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we don't use. **What problems is Service Fusion solving and how is that benefiting you?** The ability to add work orders and schedule techs means we don't have to have giant whiteboards with the schedule and lose the information when the week is over. **Official Response from Melanie Wright:** > Taking your business from pen and paper to electronic is a daunting task. We are thrilled to hear Service Fusion made that transition easy for you! Regarding your question about fields, Service Fusion has private and public notes you could use depending on if you need the tech to see the information or not. You also have the ability to create customer custom fields. It might be worthwhile to reach out to support so they can take a look at your specific use case. ### 33. Service fusion **Rating:** 5.0/5.0 stars **Reviewed by:** Sushil B. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Service Fusion?** Responsive from support, easy to use and management **What do you dislike about Service Fusion?** Nothing as of now, it all is a nice product **What problems is Service Fusion solving and how is that benefiting you?** Management, call tracking and assignment to the call and tracking **Official Response from Melanie Wright:** > We are happy to hear you are enjoying your experience with Service Fusion! ### 34. I didn't get to use it much, but my experience was great for my duties. **Rating:** 2.5/5.0 stars **Reviewed by:** Zachary W. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** Ease of use and device compatibility. Works great. **What do you dislike about Service Fusion?** Not much to say. I didn't use it in many different ways to have anything to dislike. **What problems is Service Fusion solving and how is that benefiting you?** Data management, eliminating paper. **Official Response from Melanie Wright:** > Thanks for leaving us a review! ### 35. Best tool to enhance customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Parmod A. | Manager Sales (Enterprise) - South India, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** Less errors while creating estimates, invoices and getting them Aligned with customer profiles **What do you dislike about Service Fusion?** Nothing specific to dislike I found in the product **What problems is Service Fusion solving and how is that benefiting you?** Faster response, monitoring field reps **Official Response from Melanie Wright:** > Thank you so much for the review! ### 36. A great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Service Fusion?** Service fusion provides variety of new features that are very useful for everyone who is trying to manage their business. **What do you dislike about Service Fusion?** The user interface is good but can be more refined and better **What problems is Service Fusion solving and how is that benefiting you?** Payment processing has been made easier since the day i have started using service fusion will defined suggest this great tool to anyone for this purpose **Official Response from Melanie Wright:** > Thank you for your review! We have plans to improve our user interface in the near future. Stay tuned! ### 37. Great Product but need to add a couple of more functions. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Service Fusion?** It's easy to use and it syncing to Quick Books. **What do you dislike about Service Fusion?** It's needs improvement with inventory reports and the ability to issue credit memos to customers and then the ability to apply it to any invoice without back dating the credit. Credit belongs in the current period not the past. **What problems is Service Fusion solving and how is that benefiting you?** Easyt to take payments. **Official Response from Melanie Wright:** > Thanks for leaving us a review! Service Fusion will be addressing your comment about credit memos in our enhancements in 2024. More updates to come. ### 38. Made scheduling more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Aryan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Service Fusion?** Service Fusion provides a very wide range of tools that helps a lot in scheduling, invoicing and inventory management. It has been very helpful to me due to its excellent dispatch features. The customer service is one of the best i have seen! **What do you dislike about Service Fusion?** Service Fusion has been overall very helpful. One thing I'd like to recommend is to lower the prices as it is jot feasible for small startups. Auto response in support can also see some improvement is quality. **What problems is Service Fusion solving and how is that benefiting you?** It is very easy to use and has helped me a lot in scheduling the tasks. I do not have to keep the track of the work done. It is quite fun and saves a lot of time. **Official Response from Melanie Wright:** > We appreciate you taking time to leave us a review. Hearing our platform is helping you save time and that our Customer Service Team is the best feedback! We hope you love the improvements coming to the platform in the following months. ### 39. Works hand in hand with Quickbooks Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Ice-O-Matic Distributor of Louisiana, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Service Fusion?** It is very user-friendly. It is also effortless to customize it to fit your company's needs. The search bar at the top has to be my favorite thing, type in whatever info you have, and it searches EVERYTHING! **What do you dislike about Service Fusion?** The app to use on tablets and phone is very limited in what it can do. My company was hoping it would cut down on the techs calling the office so much but the things they call for (PO's, Emailing Invoices, etc) you can not do from the app. **What problems is Service Fusion solving and how is that benefiting you?** It has cut down on the paperwork. Our techs can get them to digitally sign through the app after they enter the service performed. It frees the office up to do other things besides entering work orders. **Official Response from Melanie Wright:** > We are so glad Service Fusion has been a good fit for your company! ### 40. Awesome Service at the Right Price **Rating:** 5.0/5.0 stars **Reviewed by:** HALEY H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Service Fusion?** Such great support and SO many functions. I have used other software that charges for all these services that SF includes in their package. It has excellent Dispatch features, and Customer info has many things you can add, Quickbooks Integration and Custom Templates. The customer service is also fantastic. My questions are always answered very quickly. One of the best parts of using Service Fusion is its great price. You get so much value for their straightforward pricing. **What do you dislike about Service Fusion?** Sometimes in the field, the usability and slower download speeds of the app are hard to learn. Mobile devices' functionality could be slightly simpler as it can be harder for older techs to understand. **What problems is Service Fusion solving and how is that benefiting you?** Dispatch ease to maximize efficiency and profits. Easy and simple payment process. Helps provide clear insight into the daily health of our business with a great dashboard and reports. **Official Response from Melanie Wright:** > So excited to hear Service Fusion is the best for your business! Our team will love to hear the feedback you've given. Thank you for being a loyal customer! ### 41. Better than pen and paper **Rating:** 1.0/5.0 stars **Reviewed by:** Mario D. | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Service Fusion?** To start with, they don't require a long commitment to try the software, it is priced per company rather than per user. The initial integration with QuickBooks Desktop was easy to set up. **What do you dislike about Service Fusion?** Where do I start? Past the initial set up it feels like the development team does not listen to its users and it is full of half baked features that do not work. To make matters worse, they seem to introduce more half baked features to look good on a cut sheet. As a long term user of the platform, when we signed up, it was far better than many of its competitors, based on the sell sheet, but the improvements are very few, even ones that could be easily implemented. **What problems is Service Fusion solving and how is that benefiting you?** Dispatching and scheduling jobs. We have attempted to use the inventory module, but it is so half baked that it takes more work than it's worth **Official Response from Melanie Wright:** > We understand your concerns. We are excited for the future improvements the product and development team have been working on for the modernization and innovation of our software. ### 42. No a service oriented software company **Rating:** 1.0/5.0 stars **Reviewed by:** PARESH P. | Senior Enterprise Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Service Fusion?** The UI was ok, however navigating was tedious and the software was priced high for a small start up. **What do you dislike about Service Fusion?** We purchased a business that was using SF and we were excited to get started. However our welcome was "we need your credit card..." Not Welcome, let's set up a call and walk you through our platform. Support auto response was quick but send irrelevant information. **What problems is Service Fusion solving and how is that benefiting you?** Didn't really solve anything, the Quickbooks integration was not user friendly. **Official Response from Melanie Wright:** > We are sorry to hear you did not enjoy your experience using Service Fusion. Our team would be happy to set up time for a demo if you are still interested! ### 43. Very good and very annoying at the same time **Rating:** 3.0/5.0 stars **Reviewed by:** Alex S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Service Fusion?** The fact that you can charge a job without creating an invoice **What do you dislike about Service Fusion?** I use it on my phone. The desktop version. And the issue I am having is when a message comes on the "x" to turn it off does not fit on the screen and so I cannot use it when there is a message like this one for a review. I also cannot logout bwcausw the emblem I need to click is not fitting on ghe screen so I cannot access account settings through my mobile device. **What problems is Service Fusion solving and how is that benefiting you?** Quick scheduling **Official Response from Melanie Wright:** > Thank you for your feedback. The desktop version is not optimized for mobile. Please use the mobile version to prevent this issue from happening! ### 44. Service fusion - A review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Service Fusion?** I like service fusion's features and their great user interface. **What do you dislike about Service Fusion?** So far i have nothing to note anything negative to dislike **What problems is Service Fusion solving and how is that benefiting you?** Payment processing is the main problem being solved **Official Response from Melanie Wright:** > So glad to hear FusionPay has been a good solution for your business at Service Fusion! ### 45. streamlined our business **Rating:** 5.0/5.0 stars **Reviewed by:** yidel f. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Service Fusion?** That we can add multiple customers effortlessly and smoothly it feels so simple, and the platform is designed so simply that everybody in the office can easily understand it **What do you dislike about Service Fusion?** well it would be helpfull if the app would be so much faster and a new design wouldnt hurt either **What problems is Service Fusion solving and how is that benefiting you?** no need to keep track on all work done evrything is accouted for and the unlimited amount of statuses makes it so easy and in away fun to work with it **Official Response from Melanie Wright:** > We are happy to hear Service Fusion is an easy addition to your business. Stay tuned for exciting updates about the mobile app in the coming months! ### 46. Good work order software **Rating:** 4.0/5.0 stars **Reviewed by:** Keith C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Service Fusion?** Getting all of our information in one place. For example work orders, inventory, invoicing and etc. **What do you dislike about Service Fusion?** I think the warehouse inventory could be better. As well as the invoice. **What problems is Service Fusion solving and how is that benefiting you?** They have help us be more organized, and keep track of open invoices. **Official Response from Melanie Wright:** > Thank you for your honest feedback! I will share your request for better warehouse inventory with the team. ### 47. Best scheduling platform ever **Rating:** 4.0/5.0 stars **Reviewed by:** Jayesh C. | Creative Associate (Content), Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Service Fusion?** This platform makes scheduling tasks a piece as compared to other softwares. We can add any task and service on the job screen. Happy living with it. **What do you dislike about Service Fusion?** The app doesn't have any issues so far but it must also have well UI for use on small handheld devices. **What problems is Service Fusion solving and how is that benefiting you?** It has made work easy as we can rely wholey on the platform. We can alot and complete service on the platform itself. It is saving very much of time. **Official Response from Melanie Wright:** > Thank you so much for your feedback! We love to hear that our platform is helping saving you and your business time. ### 48. Full of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie e. | Owner/Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Service Fusion?** I love that we can schedule jobs, view them in calendar and dispatch modes, control estimates and invoicing. **What do you dislike about Service Fusion?** I wish there were a way to customize the job detail screen to match more of the info we need. I want to be able to set my default views in terms of what columns I see and how many rows to display. This should be the case on the desktop and mobile app screens. **What problems is Service Fusion solving and how is that benefiting you?** Job tracking and history. Right now it is also functioning as our CRM. It would be nice if it would integrate with popular CRMs on the market. **Official Response from Melanie Wright:** > Thank you for your feedback! We really appreciate it. I will bring this back to our product and development team. ### 49. Great starting point for service based company. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Service Fusion?** Having a space to create estimates, convert them to jobs, dispatch, communicate with the customers and invoice all in one is nice. **What do you dislike about Service Fusion?** The invoicing process could use some improvements. **What problems is Service Fusion solving and how is that benefiting you?** The dispatch calendar is one of the most helpful services provided. The app makes it easy for our service techs to see what jobs have been assigned to them. The clock in and out feature has also been beneficial with job costing. **Official Response from Melanie Wright:** > Thank you for being a loyal Service Fusion customer! ### 50. Significant downtime, little innovation, limited functionality. **Rating:** 0.5/5.0 stars **Reviewed by:** Nicholas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Service Fusion?** The calendar functionality. Estimates and invoicing included. **What do you dislike about Service Fusion?** Significant downtime and outages for this type of software. Very little innovation -- almost all software releases are bug fixes (that are for features that, honestly, we don't use anyway). Recommendations to customer support or software team go into, "ohh... you have to create a ticket to the team in order to make sure someone hears you". really? wtf... that's your job. funnel customer feedback into your own teams... i have enough sh*t to deal with. **What problems is Service Fusion solving and how is that benefiting you?** Scheduling, invoicing, estimations, payment tracking. **Official Response from Melanie Wright:** > We appreciate your feedback. We believe you enjoy the improvements coming to the software from our 2023 roadmap. Service Fusion has also created a business continuity plan in the fall to avoid any future outages. We hope you notice a positive impact of these actions. ## Service Fusion Discussions - [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) - 1 comment, 1 upvote - [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) - 3 comments, 1 upvote - [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) - 1 comment - [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) - 1 comment - [View Service Fusion pricing details and edition comparison](https://www.g2.com/products/service-fusion/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+11%3A13%3A14+-0500&secure%5Bsession_id%5D=45650a6a-a01d-4e89-bb88-2370c654732f&secure%5Btoken%5D=fbbba0be9cadafd61f0af0392a4b42abc3fc30e79f6f2a6f67de284b41f64721&format=llm_user) ## Service Fusion Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Service Fusion Features **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Administration** - Reporting & Analytics - Processing Fees - Omnichannel - Levels 1 & 2 - Level 3 **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications **Payment Options** - Online payment portal **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Security** - POS Verification **Platform** - Accounting integration **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Service Fusion Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (353 reviews)