# Twilio Reviews **Vendor:** Twilio **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 519 ## About Twilio Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. ## Twilio Pros & Cons **What users like:** - Users find Twilio to be **extremely user-friendly** , appreciating the ease of purchasing services and obtaining phone numbers. (40 reviews) - Users find Twilio's **easy integrations** seamless, enhancing communication and efficiently linking CRM functionalities for businesses. (30 reviews) - Users appreciate the **seamless integrations** of Twilio, enjoying its stability and ease of use with various systems. (23 reviews) - Users appreciate the **easy setup** of Twilio, enabling seamless integration and customization for various communication needs. (21 reviews) - Users value Twilio for its **excellent API integration** , enhancing communication through calls, SMS, and other services. (19 reviews) - API Quality (17 reviews) - Messaging (17 reviews) - Reliability (17 reviews) - Users appreciate the **easy communication** provided by Twilio, streamlining notifications for medical appointments and enhancing security. (15 reviews) - Features (13 reviews) **What users dislike:** - Users find Twilio's **pricing can become expensive** at scale, particularly for SMS and WhatsApp services. (26 reviews) - Users report **poor customer support** , highlighting long response times and lack of live assistance for urgent issues. (23 reviews) - Users find the **difficult configuration** of advanced features challenging, especially for those without programming expertise. (14 reviews) - Users find the **complex setup** for advanced features challenging, especially lacking programming skills and inadequate support. (11 reviews) - Users find that **technical knowledge is required** for Twilio's advanced features, making it challenging for smaller teams. (11 reviews) - Users experience **billing issues** with Twilio, facing complex pricing, unexpected charges, and frustrating account blocks. (10 reviews) - Users find Twilio's **limited features** frustrating, as it lacks sufficient marketing metrics and user-friendly integrations. (10 reviews) - Users report significant **messaging issues** with Twilio, including fraud, poor support, and unresolved SMS disruptions. (10 reviews) - Users find the **complex process** of getting started with Twilio challenging, especially for beginners navigating the dashboard. (8 reviews) - Learning Curve (8 reviews) ## Twilio Reviews ### 1. Frustrating Experience with Zero Support and Hidden Costs **Rating:** 0.0/5.0 stars **Reviewed by:** Luke S. | Technical Project Manager, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Twilio?** Honestly, there’s very little to highlight positively given our experience. While Twilio does offer a wide range of communication APIs (SMS, voice, etc.), the overall usability and support experience significantly overshadow any potential benefits. The platform might be powerful in theory, but in practice, the lack of responsive support and clarity makes it difficult to take advantage of those features effectively. **What do you dislike about Twilio?** The biggest downside has been the support experience. Responses are extremely slow or nonexistent, and when you do get something, it’s often generic and not helpful for real issues. Most of the initial support seems AI-driven and unable to handle anything beyond basic questions. On top of that, being asked to pay a significant additional fee just to access proper live support is frustrating and feels unreasonable. We’ve also experienced challenges with reliability during testing and setup. The platform itself can feel overly complex without clear guidance, which makes onboarding and troubleshooting harder than it should be. Overall, the lack of timely support and clarity has made it difficult to rely on Twilio for critical business needs. **What problems is Twilio solving and how is that benefiting you?** Its not helping at all ### 2. Flexible and Reliable, but Requires Strong Cost Control **Rating:** 3.5/5.0 stars **Reviewed by:** Idrees G. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Twilio?** The best thing about Twilio is that it doesn’t get in its own way. It’s flexible enough to grow with you, rather than becoming a bottleneck the moment you start to scale. From a UX standpoint, they’ve nailed the "developer-first but human-friendly" balance. The console is clean, and even if you aren’t a coder, you can jump in to check logs or usage without feeling like you’re staring at the Matrix. Their documentation is arguably the gold standard—it actually makes the implementation process feel smooth rather than like a chore. Where it really wins is how it plays with others. It plugs into CRMs like Salesforce or custom stacks so seamlessly that communication starts feeling like a built-in part of your workflow rather than a separate app you have to manage. Plus, the reliability is rock solid; you aren't constantly checking to see if messages actually went through. The catch? It’s not the cheapest, and you definitely need to keep an eye on your billing as you grow. But for the ROI you get in automation and global reach, the trade-off usually makes sense. If you have the technical talent to steer it, Twilio is easily one of the most powerful engines you can put under the hood of your customer engagement strategy. **What do you dislike about Twilio?** What I dislike about Twilio is that it’s essentially a "bring your own engineer" platform. If you don't have a dedicated dev team, it can feel like you’re being handed a pile of parts without an instruction manual. The UI is fine, but it’s clearly built for people who live in a terminal. For anyone in marketing or ops, trying to troubleshoot a failed message feels like trying to read code in the dark. You end up constantly tapping your engineers on the shoulder for things that should be simple buttons. The biggest headache? The bill. The pricing is "flexible" in the same way a credit card is flexible—it’s great until you see the statement at the end of the month. Without someone babysitting the usage logs, costs can spiral before you even realize what happened. It’s a powerful engine, but it’s definitely high-maintenance. **What problems is Twilio solving and how is that benefiting you?** 1. Ending the "App Shuffle" The biggest gap Twilio closes is the mental toll of jumping between five different tools just to talk to one customer. By centralizing everything into one programmable layer, it stops communication from being a "side quest" and makes it part of the main workflow. Even if the backend looks like it’s built for hackers, the result for everyone else is a cleaner, more organized workday. 2. Replacing "Hope" with Automation We’ve all been there: a customer misses an appointment because someone forgot to send a reminder. Twilio fixes the "human error" problem. By hooking into your CRM (like Salesforce), it triggers texts or alerts automatically. The old way: "I hope Joe remembers to call the client." The Twilio way: The system sees a status change and sends the notification instantly. It’s consistent, tireless, and doesn't get distracted. 3. Reliability as Peace of Mind Scaling a business is stressful enough without worrying if your "forgot password" texts are actually arriving. Twilio takes the "plumbing" of the global telecom network off your plate. You don't have to care about routing or uptime; you just know that when you hit "send," it gets there. For time-sensitive things like payment confirmations, that reliability is everything. 4. Buying Back Your Team's Time Twilio isn't cheap, but it’s a strategic trade-off. You aren't just paying for an SMS; you’re paying to not hire an army of people to manually handle notifications. The ROI isn't just a line item—it’s the fact that your team is finally free from repetitive, boring tasks and can focus on stuff that actually grows the business. 5. Making Automation Feel Personal The newest frontier for Twilio is making "automated" not feel "robotic." With AI and smart routing, it helps businesses have real, contextual conversations. Whether it’s a chatbot that actually knows who you are or a personalized message based on your last purchase, it solves the frustration of the "No-Reply" inbox. ### 3. High-Volume Emailing Without Risk, Plus Smooth SAML Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Lead Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Twilio?** “Twilio SendGrid lets us send high volumes of marketing emails without putting our own domain reputation at risk. It also integrates well with SAML, which makes access management and security much easier for our team.” **What do you dislike about Twilio?** One downside is that it is difficult to split costs cleanly between departments. In practice, we have had to maintain two separate accounts, which adds administrative overhead and makes the platform harder to manage. Another limitation is that the generated API keys are quite rigid, which creates challenges for some of our legacy applications and devices that have stricter length or formatting constraints. Improvements in account-level cost allocation and more flexible API key options would make the platform easier to operate. **What problems is Twilio solving and how is that benefiting you?** Before using Twilio SendGrid, sending marketing emails at scale while protecting our main domain reputation was more difficult to manage. Twilio helps us separate that activity more cleanly, so we can run larger email campaigns with less risk to our core sending reputation. It has also helped from an access and administration standpoint because the SAML integration makes user authentication and access control easier to manage across the team. Overall, it solves the need for scalable email delivery and centralized access management, which makes our marketing operations more reliable and easier to control. ### 4. Reliable Global Messaging with Affordable Rates and Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rongen R. | Digital Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Twilio?** Twilio is the most reliable global messaging platform and it can connect with most popular VoiP systems. It's also has affordable local number in most countries and cheap outbound and inbound calls/messages rate. Their support is superb. The platform dashboard is easy to navigate for users with tech background. My team uses Twilio daily as it's integrated with our GHL CRM, and 3CX. **What do you dislike about Twilio?** Twilio is a developer's dream because of its flexible APIs and global reach, Its easy to scale our messaging. However, the technical setup is little demanding, and the pay-as-you-go costs spiked unexpectedly as our contacts and sales call grew. It’s powerful if you have the coding talent, but the slow customer support and complex compliance hurdles can be a major headache. **What problems is Twilio solving and how is that benefiting you?** We don't have to build a phone system or a data hub from scratch. It saves us huge amounts of time and lets the team focus on our business & customers. ### 5. Efficient Customer Outreach with Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Twilio?** I like how Twilio allows us to customize the numbers and call customers all over the world without any limits. The same goes for using chat. It's great that as long as you have it integrated on your website under the support page, anyone from all over the world can reach our support team without any issues. The initial setup was very easy; we just needed to log in as it was already set up by the IT specialist, making it really convenient. **What do you dislike about Twilio?** It could sometimes be difficult as there are some Twilio issues that could happen. It's very rare and unexpected, but sometimes it can be annoying and inconvenient, especially if you need to reach out to the customer as soon as possible. **What problems is Twilio solving and how is that benefiting you?** I use Twilio to efficiently communicate with customers through inbound, outbound calls, and chat. It allows customization for customer preferences, offering call requests or chat support, ensuring timely and convenient interactions. ### 6. Great Support and Easy Communication with Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Twilio?** Twilio has great customer support and they make it easy to use for people like me who are not natives of the techy language and landscape. We use it to work with our volunteer CRM and it makes it much easier to communicate with people daily. **What do you dislike about Twilio?** I don't really have another company to compare Twilio to, but there is not much I dislike about Twilio's service. **What problems is Twilio solving and how is that benefiting you?** Twilio meets the need we have of communication with a large pool of volunteers. Before we used this, I had to text from my personal phone to each volunteer. Now we can utilize the mass texting to all of our 700 volunteers or individual messages, whatever the need may be. ### 7. Simple APIs and Great Developer Tools for Adding SMS, Voice, and Auth **Rating:** 4.0/5.0 stars **Reviewed by:** Janhvi P. | HubSpot Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Twilio?** I like that Twilio makes communication features like SMS, voice, and authentication easy to add with simple APIs and great developer tools. **What do you dislike about Twilio?** One thing people often dislike about Twilio is that pricing can become expensive and complicated at scale, especially with carrier fees and compliance costs. Developers also frequently complain about slow customer support and frustrating onboarding or verification processes. **What problems is Twilio solving and how is that benefiting you?** Twilio solves the problem of adding reliable communication features like SMS, voice calls, email, and authentication without needing to build telecom infrastructure from scratch. That benefits me by making it faster and easier to build scalable apps with customer communication built in. ### 8. Versatile Communication, Slow Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Brady C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Twilio?** I like the variety of ways we can communicate with our clients using Twilio. Texting works very well for me as it seems to be the easiest way to get a response and confirm appointments. Setting up our account and selecting a number was very easy. **What do you dislike about Twilio?** The onboarding process took quite a while and seems like it could be easier. They should walk a customer through the process instead of leaving them to guess then have to redo something. The A2P 10DLC setup was brutal. **What problems is Twilio solving and how is that benefiting you?** I use Twilio for client communication, reaching out to confirm sales appointments, service calls, installations, and invoices. Texting makes it easy to get a response and ensure appointments are firm. The variety of communication options is valuable. ### 9. Streamlined SMS Authentication and Messaging Without Storing Personal Data **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny K. | Senior Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Twilio?** Great system for managing SMS token based logins to our online platform. Deals with all the authentication so that we don't have to store personal data. We also use it to send SMS messages to users once they are registered. **What do you dislike about Twilio?** Online portal could be a bit easier to use / find what you want but other than that no dislikes! **What problems is Twilio solving and how is that benefiting you?** Authentication via SMS and sending SMS to users ### 10. Twilio: King of Carrier Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Bhargavi J. | Email Marketing & Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Twilio?** Twilio lets you access even the smallest details it provides, as long as the integration is done properly. **What do you dislike about Twilio?** Charges. In my opinion, it uses up a lot of charge. **What problems is Twilio solving and how is that benefiting you?** Twilio provides line-type information for phone numbers. As a result, I can identify the actual users who can receive my SMS messages. ### 11. Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Zakir S. | International patient coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Twilio?** Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is detailed, integrations are flexible, and it’s easy to customize workflows for different use cases. It works well across regions and handles high volumes without delivery issues. **What do you dislike about Twilio?** Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical teams, and some advanced features require deeper technical expertise. Support response time can vary depending on the plan. **What problems is Twilio solving and how is that benefiting you?** Twilio helps us manage reliable, global communication through a single platform. It simplifies sending transactional and customer communication messages, improves delivery rates, and reduces dependency on multiple vendors. This results in better customer engagement, faster implementation, and scalable communication infrastructure. ### 12. Solid API Docs and Simple Setup That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Aniruddha G. | Technical Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Twilio?** The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the time. Setup was very simpler than i expected **What do you dislike about Twilio?** Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for premium **What problems is Twilio solving and how is that benefiting you?** It let ua reach customer directly on their phones which gets way better open rates than email. Like we can send promotions flash sales. ### 13. Evaluating Twilio for Business Communication Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Amos V. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Twilio?** Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments. I also appreciate the strong global coverage and consistently high delivery rates. **What do you dislike about Twilio?** The biggest drawback is the pricing, which can get expensive at scale compared to some competitors. Billing can also feel a bit complex with different rates for regions and channels. In addition, while the platform is powerful, some features take extra effort to configure, and support response times could be faster for urgent issues. **What problems is Twilio solving and how is that benefiting you?** For us, Twilio is hosting our corporate phone numbers, which makes managing our communications much easier. Instead of relying on traditional phone systems, we can handle everything through Twilio’s platform — routing calls, scaling as needed, and integrating with our other systems. This has reduced overhead, given us more flexibility, and ensured our business lines remain reliable and accessible from anywhere. ### 14. Exceptional flexibility and reliability for real-time communications **Rating:** 5.0/5.0 stars **Reviewed by:** Edgard C. | Real Time Monitor, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Twilio?** What I value most about Twilio is its flexibility and the reliability it offers when integrating real-time communications. **What do you dislike about Twilio?** What I like least about Twilio is that sometimes the complexity of its setup and the large number of available options can make the learning curve quite steep. **What problems is Twilio solving and how is that benefiting you?** Twilio solves the challenge of integrating and scaling communications with customers, whether through calls, SMS, WhatsApp, or video, without the need to develop or maintain your own infrastructure. It allows you to centralize and automate these channels, which increases availability and reduces operational failures. ### 15. $10,000 fraud charges, no help from Twilio on solving it - straight up scam **Rating:** 0.0/5.0 stars **Reviewed by:** Mattis A. **Reviewed Date:** November 14, 2025 **What do you like best about Twilio?** Twilio is fairly easy to set up, which can be beneficial for teams looking to quickly integrate SMS communication functionalities. **What do you dislike about Twilio?** I’ve had a very disappointing experience with Twilio. We faced SMS toll fraud, which led to thousands of dollars in charges, including charges from a Twilio service, Authy, that we never enabled. Their fraud protection tools failed to prevent this, and we had to stop the activity ourselves. The support we received was non-existent, inconsistent, and often contradictory. Despite presenting logs and evidence, we got false explanations that neither addressed the root issue nor clarified how Authy charges occurred. Our account was suddenly locked over an unexplained balance not visible in our billing history, yet Twilio insists on payment before continuing any investigation. This feels like a scam. Their actions have led to significant operational challenges and financial losses for us. **What problems is Twilio solving and how is that benefiting you?** I use Twilio for SMS communication to customers, but I've faced major fraud issues and poor support, costing us significant money and operational challenges. ### 16. Seamless Multi-Channel Messaging and Notifications with Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Nabin P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Twilio?** I love Twilio's reliability, scalability, and easy API integration, as it makes adding messaging, calls, and notifications into apps fast and seamless. Smooth setup, well-documented APIs and easy-to-integrate SDKs, that allows us to get basic messaging and call workflows up and running effortlessly. **What do you dislike about Twilio?** Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced features like IVR, multi-channel campaigns, and real-time analytics require extra setup and some coding knowledge, which can be tricky for smaller teams. **What problems is Twilio solving and how is that benefiting you?** Twilio solves unreliable messaging, manual notifications, and complex app-to-communication integration. This ensures timely user verification, automated alerts, and seamless multi-channel communication, boosting efficiency and user experience. ### 17. Speeds Up Decisions, But UI Can be Better **Rating:** 3.5/5.0 stars **Reviewed by:** Sanjuktha B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Twilio?** It helps me make decisions faster and analysis different perspectives. The platform is also super reliable and simple to use. The SMS and OTP delivery rates improved noticeably after shifting to this platform. **What do you dislike about Twilio?** It can get too overwhelming with the number of responses and leads it can generate. SUpport is slow to respond and UI can also be improved little, it feels cluttered in few pages making it uneasy to read and comprehend the information. **What problems is Twilio solving and how is that benefiting you?** Reaching out to multiple clients t the same time giving me a better conversion ratio, it helps me handle all the OTPs and delivers the SMS faster and gives me a unified place to track these. Prior to this, I used to manage it manually and it made it very inconsistent as I was in touch with multiple providers. Now I can track the operations more seamlessly. ### 18. Reliable API for SMS and WhatsApp and it is easy and scalable also for Messaging solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Twilio?** Easy API integration with clear documentation. Message delivery is more reliable and the platform scales well for SMS , OTP , and also for notifications as well. **What do you dislike about Twilio?** Pricing can be a bit high as usage increases. Some advanced features require technical knowledge to configure properly. **What problems is Twilio solving and how is that benefiting you?** Twilio helps us manage SMS and WhatsApp communication at one platform. we use it for OTP , Alerts , and marketing messages , which saves our time and improves customer management and engagement. Automation features reduces manual work and improve delivery reliability. ### 19. Effective Messaging with Room for Support Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ihor B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Twilio?** I find Twilio effective as we didn't experience downtime while using it. I also like how I can create campaigns for different use cases and then launch automation in Workee. Additionally, the ability to create subaccounts in Twilio is beneficial. **What do you dislike about Twilio?** Support could be improved. It takes a few days to get the reply. Compliance takes a lot of time. **What problems is Twilio solving and how is that benefiting you?** I use Twilio for sending notifications to our customers, and its efficiency without downtime is crucial for reliable communication. ### 20. Flawless Service, Minor Pricing Hurdle **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank K. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Twilio?** I like Twilio's flawless service with its comprehensive tracking of all messages. It simplifies communication, and the initial setup was very simple and easy. **What do you dislike about Twilio?** I think the pricing could be improved, like the per message cost for some regions. **What problems is Twilio solving and how is that benefiting you?** Twilio sends SMS to our clients seamlessly with a flawless service and complete message track record, making communication easy. ### 21. Easy Integration That Works Smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Archit J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Twilio?** Easy to integrate with applications. It connects directly and worked smoothly for me, without any hiccups. **What do you dislike about Twilio?** They don’t offer Indian numbers, and the pricing feels high. **What problems is Twilio solving and how is that benefiting you?** I used it with Eleven Labs, and I was able to make AI calls. ### 22. Reliable, Scalable APIs That Make Messaging and Voice Easy to Build **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammed A. | Technical Project Manager , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2026 **What do you like best about Twilio?** Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice, and authentication features quickly. **What do you dislike about Twilio?** The pricing can become expensive at scale, and the dashboard and billing structure can sometimes feel complex for new users. **What problems is Twilio solving and how is that benefiting you?** Twilio simplifies customer communication by providing APIs for SMS, voice, and verification services, allowing us to automate notifications and user authentication, which improves user experience and saves development time. ### 23. Quick, Reliable, and Easy Phone Number Purchasing **Rating:** 4.0/5.0 stars **Reviewed by:** Tristan W. | Director of onboarding and customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Twilio?** Quick, reliable and ease of purchasing new phone numbers **What do you dislike about Twilio?** support is really slow to respond with how much we spend **What problems is Twilio solving and how is that benefiting you?** Getting business phone numbers for our clients ### 24. Simplified Communication Automation in Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Rehan A. | Artificial Intelligence Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Twilio?** I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows without much complexity. It eliminates the need for manual management of these communications. **What do you dislike about Twilio?** I have concerns about pricing transparency with Twilio, as the costs can increase quickly with a high message volume. **What problems is Twilio solving and how is that benefiting you?** Twilio automates SMS, WhatsApp, and call communications directly from Salesforce, reducing manual management and complexity. ### 25. $35,000 fraud charges, no help from Twilio on solving it **Rating:** 0.0/5.0 stars **Reviewed by:** Brady v. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Twilio?** I have never hired them nor used their service, I have no idea how good they are or not at what they supposedly do. All I know is that my credit card has been charged $35,000 to their credit. I have never signed a contract with them nor received any correspondence from them. All of my attempts to contact their customer service have fallen flat. I am not able to get past their bots **What do you dislike about Twilio?** I noticed a charge on my credit card, a little over $35,000. I reported this to.Twilio through their customer service portal. I get bot responses, and I answer all of the questions The bot asks, but I cannot get any help. They may be good at their job, I doubt they have any complicity in this credit card charge, but they are certainly not helping me resolve the problem. If I were contemplating using them for their stated service, I would be incredibly reluctant. You will have no way of getting a hold of an actual person to solve your problem. **What problems is Twilio solving and how is that benefiting you?** I am not a customer, I have only been fraudulently charged by them for over $35,000. I have brought this to their attention and they refuse to do anything about this. If anyone has any questions about this, I would be happy to tell them my story firsthand before they make the mistake of dealing with a company like this. My email is brady@vanmatreconstruction.com ### 26. Powerful Real-Time Communications and Custom Dashboards That Fit Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Dan B. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Twilio?** Twilio's ability to provide powerful, real time communications plus custom dashboards and user interfaces makes it a joy to integrate into our workflow **What do you dislike about Twilio?** Twilio runs off an old version of React which can make updating slow and cumbersome vs more modern frontend technologies **What problems is Twilio solving and how is that benefiting you?** It's helping us power a fully fledged phone based sales loop, integrating beautifully with other tools like Hubspot and Jiminny ### 27. Twilio Review **Rating:** 4.5/5.0 stars **Reviewed by:** Eric H. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Twilio?** Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable. **What do you dislike about Twilio?** Costs can add up quickly as usage grows, and it can take time to fully understand the different pricing tiers. **What problems is Twilio solving and how is that benefiting you?** Twilio streamlines how our company communicates with customers without needing multiple third-party tools. From a finance perspective, it consolidates spend into one platform with clear reporting, which helps us forecast usage costs more accurately and reduces administrative overhead. ### 28. Best API based SMS Messaging App **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen A. | Sr. Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Twilio?** Easily handles all our short code messaging needs. Both for internal security 2FA validation, and sales broadcast messages **What do you dislike about Twilio?** Complex start up. There are alot of particulars you need to be aware of to register your company for its initial use. **What problems is Twilio solving and how is that benefiting you?** We needed a reliable method to integrate our 2FA for our WiFi Access points, and we also wanted a reliable method of broadcasting specific sales related communication to our customers' contacts. ### 29. Not recommended at all, crazy process from very beginning **Rating:** 0.0/5.0 stars **Reviewed by:** Andrei M. | Head Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Twilio?** Nothing! charged first - clocked instantly after the charge **What do you dislike about Twilio?** Wanted to open a new account and test Voice AI agent, they wanted me to upgrade and pay 20$ I did that, and instantlythe account was blocked, then they sent me a long batch of emails asking what I'm planing to do for what companies etc. I did provide all docs, there were not happy with company adress and keep in mind that I wanted to pay 20$ only to build the test example and call myself, I provided 2 numbers that I will be calling and receiving calls from. Guess what account was permanently blocked. Not recommended at all! **What problems is Twilio solving and how is that benefiting you?** ai voice agent automation - but I will go with the competitor ### 30. No useful support and no response to my requests online and on the phone. **Rating:** 0.0/5.0 stars **Reviewed by:** Jay F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Twilio?** There is nothing I like abouit Twiliio. It was a horrendous waste of time to try to make it work. **What do you dislike about Twilio?** I couldn't make it work. I couldn't find useful support from them, either online or on the phone. This product was therefore of no use to me, so I tried to cancel it. I never could use it, and thus I never did use it. But they kept on billing me anyway. When I tried to reach them to reverse that charge, I could't reach them online or on the phone. I left multiple messages asking that they respond to me, but they never did. Useless, terrible ripoff company. I wouldn't recommend them to anyone. You're better off not dealing with them at all. **What problems is Twilio solving and how is that benefiting you?** We were unable to get it to work, and are therefore not using it. ### 31. They just don't care **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Twilio?** They have not proven benefit to my needs **What do you dislike about Twilio?** lack of communication, lack of email alerts on campaign denials, lack of transparency on denials, and slow reviewal practices for submissions and re-submissions. **What problems is Twilio solving and how is that benefiting you?** A2P campaigns. ### 32. Extremely disappointing experience with Twilio support **Rating:** 0.0/5.0 stars **Reviewed by:** Robert W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Twilio?** Twilio offers an impressive range of features and API integrations that allow communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers. We were particularly impressed by the flexibility in call management and the automation possibilities. The scalability of the platform is also a clear advantage for companies that want to grow. **What do you dislike about Twilio?** Unfortunately, our initial enthusiasm was dampened by an extremely disappointing support experience. Our account was suddenly and without warning suspended, just one week after the release of our integration. Despite detailed explanations on our part, we have not received any response from Twilio support for over 2 weeks. The lack of transparency in the verification process and the fact that the service was abruptly shut down during operation have not only massively disrupted our operations but also permanently shaken our trust in Twilio. If Twilio does not address these issues, we unfortunately cannot recommend the platform further. **What problems is Twilio solving and how is that benefiting you?** Twilio solves the problem of seamless integration of telephony and messaging functions into existing software solutions. With Twilio's comprehensive APIs, we were able to integrate phone calls directly into our CRM system without having to resort to separate solutions. This has enabled our users to make calls directly from the application and manage customer conversations more efficiently. The flexibility and scalability of the platform are particularly helpful for companies that want to gradually expand their communication functions. However, due to inexplicable account suspensions that occur without prior notice, the product is rendered worthless. ### 33. Good platform for comunication **Rating:** 4.0/5.0 stars **Reviewed by:** Roman G. | CRM TL, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Twilio?** Twilio give many tools for SMS, calls and API. Very stable, easy to use and connect with other system. Dashboard is clear and service work fast. **What do you dislike about Twilio?** The price is too high for me, and support answer long time. Other things are good and I like the service. **What problems is Twilio solving and how is that benefiting you?** Twilio help me send SMS and make calls to clients easy. I dont need build own system, just use API and it work. It save me time and give more fast communication with users, so my project run more smooth. ### 34. Extensive Capabilities but lacks customer support tools to be effective **Rating:** 3.0/5.0 stars **Reviewed by:** Justin H. | AVP of Product Development, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Twilio?** All the different programs and offerings they have **What do you dislike about Twilio?** The company is so big that unless you are a major player you just end up being a fly on the wall with little to no communication or support. **What problems is Twilio solving and how is that benefiting you?** Able for us to quickly send txt messages and other communication channels at scale. ### 35. Amazing for developing **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush K. | Software Engineer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Twilio?** Twilio is incredibly flexible and developer-friendly. It offers well-documented APIs that make it easy to integrate voice, SMS, WhatsApp, and email into any application. The scalability, reliability, and global reach are major upsides, and tools like Twilio Studio and Conversations streamline customer engagement workflows without heavy infrastructure. **What do you dislike about Twilio?** Twilio’s pricing can quickly add up, especially at scale or with global usage. The cost structure isn’t always transparent, and debugging delivery issues (e.g., SMS not received) can be difficult without deep telecom knowledge. Support can also be slow for smaller accounts. **What problems is Twilio solving and how is that benefiting you?** Being able to send/automate phone calls as well as voicemail ### 36. DO NOT RELY ON TWILIO FOR CRUCIAL BUSINESS SYSTEMS **Rating:** 0.0/5.0 stars **Reviewed by:** Jake D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Twilio?** The platform is easy to navigate and seems to offer a good, well organised UX **What do you dislike about Twilio?** Their customer service is beyond awful. They cut off my business phone lines for 2 full days, with no responsibility taken, no apology, blame shifting and no urgency to restore them. **What problems is Twilio solving and how is that benefiting you?** None any more, we've ported away ### 37. Powerful and highly specific set of tools for messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy S. | Marketing Consultant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Twilio?** The reliability and list of available tools. Once configured it is easy to use and reliable. We use this daily with different platforms and the partners that connect with Twillio make one click integrations. **What do you dislike about Twilio?** User interface, tool selection and layout is not designed for business owners, but for technicians. **What problems is Twilio solving and how is that benefiting you?** Automating SMS messaging into our marketing campaigns. ### 38. Unnecessarily Complicated Verification Process for Simple Use Case **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2025 **What do you like best about Twilio?** If it worked, I'm sure it would be great. **What do you dislike about Twilio?** Their customer verification process is unnecessarily burdensome and inefficient. Despite providing complete details about my LLC, business purpose, and intended use case in my initial response, I received identical verification requests from three different support representatives (Abhishek, Gaurav, and Himanshu), each asking for the exact same information. The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation. Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called. For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely. The verification process became so tedious that I considered abandoning the service altogether for a competitor. This experience makes me question their operational efficiency and customer-centric approach. **What problems is Twilio solving and how is that benefiting you?** Twilio's platform offers a technical solution for our family cabin's gate access system. I wanted to create an automated phone response system where visitors could call a number at our cabin's gate, enter a PIN code, and gain entry if authorized. Twilio's Studio Flow interface allowed me to build this system visually with conditional logic for different PIN codes. In theory, this would eliminate the need for physical keys or gate remotes, making access more secure and convenient for family members. It would also allow us to change access codes remotely when needed. Additionally, the same number could be used for family communications about cabin usage and maintenance. Unfortunately, while the technical solution seemed perfect, I've been unable to implement it due to their burdensome verification process, so I haven't realized these benefits yet. ### 39. Good resources and services, but pay attention to the WhatsApp API. **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel J. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Twilio?** Easy implementation, support, and technical content. **What do you dislike about Twilio?** Twilio offers good resources for our platform, but regarding WhatsApp, it needs to have more updates concerning the API. **What problems is Twilio solving and how is that benefiting you?** Communication with WhatsApp, SMS, and Email. Telephony SIP. ### 40. It's a headache, terrible usability, zero support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Twilio?** The services they are supposed to offer, but everything is a problem. **What do you dislike about Twilio?** The price, the support, the lack of information, the usability. They have consumed services that worked well before Twilio came in. **What problems is Twilio solving and how is that benefiting you?** Send transactional SMS and Email ### 41. main platform for sms/whatsapp API **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Twilio?** centralized platform for sms and whatsapp dev **What do you dislike about Twilio?** pricing, customer experience, UX, and campaigns **What problems is Twilio solving and how is that benefiting you?** programmatic sms ### 42. Twilio review **Rating:** 5.0/5.0 stars **Reviewed by:** Elmer P. | Case manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Twilio?** useful and fast to contact customers all the time **What do you dislike about Twilio?** would like to be able to listen to my calls **What problems is Twilio solving and how is that benefiting you?** useful and fast to contact customers all the time ### 43. The ease of integration of this tool is unlimited. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose David C. | Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Twilio?** The way in which Twilio is integrated is amazing, it allows us to implement it literally in any application and software, plus it has a large repertoire of native applications, allowing us to connect without a code bar. **What do you dislike about Twilio?** When there are no native applications, it is very complex to connect, since it is mandatory that you know how to program to do it, plus it does not have a platform for people who just want to send simple messages. **What problems is Twilio solving and how is that benefiting you?** Twilio helped us to provide communications to our database via SMS and allowed us to have a second channel for our customers to clarify all their doubts. ### 44. Good tool for SMS and marketing efforts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Twilio?** Twilio is a great service provider for us and we're continuing to get great value from them **What do you dislike about Twilio?** Support and requesting new numbers, shortcodes and etc. can be a bit tricky and slow **What problems is Twilio solving and how is that benefiting you?** SMS and other marketing efforts are greatly enhanced and solved by Twilio. ### 45. Nonexistent support for a small business **Rating:** 1.0/5.0 stars **Reviewed by:** Darrell R. | Board Member and Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Twilio?** It was very easy for me to purchase my service and be billed promptly, and be assigned a phone number. **What do you dislike about Twilio?** When setting up phone number there are numerous requirements for certifications, Weber hawks, and technical integration requirements that are neither well documented, clear, or aided by any on screen bye workflow. Further there are no live chat or Live telephone options for a small business. Finally when emailing support, response times are greater than 24 hours. I purchased a Twilio number four weeks ago and I still can neither receive calls no more receive voicemails. Tragic. Would not recommend try RingCentral instead **What problems is Twilio solving and how is that benefiting you?** I needed a VoIP phone line for my calling features for my CRM platform ### 46. Used to be fine, But stopped working and the support cannot care less! **Rating:** 0.0/5.0 stars **Reviewed by:** Pejman Y. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Twilio?** There are many features, tons of integrations, and not so hard to setup **What do you dislike about Twilio?** When something's wrong, don't expect them to help with diagnosis, let alone support! **What problems is Twilio solving and how is that benefiting you?** Virtual numbers integrated with our company services ### 47. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Steve M. | Charge des partenariats avec les entreprises, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Twilio?** The ability to make and receive calls and SMS **What do you dislike about Twilio?** Incoming calls are not personalized **What problems is Twilio solving and how is that benefiting you?** With this application, calls are made quickly. With the ability to send SMS ### 48. Good WhatsApp Business partner to integrate bots and send messages **Rating:** 4.5/5.0 stars **Reviewed by:** Romina L. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Twilio?** It has a very low cost for the service, which is excellent to avoid inflating the IT department's budget. It is very easy to implement and is always active; we have not had any problems because it guarantees business continuity. The tool is powerful, integrating all tools and solutions through Zapier and webhooks, and is just a far-reaching system. **What do you dislike about Twilio?** The UXI is a bit cumbersome when it comes to creating subaccounts and viewing analytics; it's so powerful that you can get lost, but that's a minor issue since I'm sure someone with more knowledge can be more efficient in its use. **What problems is Twilio solving and how is that benefiting you?** In Llamando al Doctor, we use Twilio to leverage WhatsApp Business tools. It is very useful for sending medical prescriptions and attendance certificates in PDF format via WhatsApp to patients. We also use it for sending and confirming medical appointments, as well as managing cancellations and all appointment and communication management, both for doctors and patients. ### 49. "Twilio OTP Verification: Secure and Seamless" **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Software Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Twilio?** One of the best things about Twilio is how easy it makes verifying identities with OTPs (One-Time Passwords). It's super reliable and fast, which is crucial for keeping things secure. Plus, it's flexible enough to integrate into different platforms seamlessly. Overall, Twilio's OTP verification is a lifesaver for keeping accounts safe without causing headaches for users. **What do you dislike about Twilio?** One downside of Twilio is its requirement to make a payment before sending OTPs to unverified numbers. It would be helpful if they offered a few free trials or a minimum number of chances to try before requiring payment. While the overall experience is positive, this initial barrier can be a bit frustrating for users who want to test the service before committing to payment. **What problems is Twilio solving and how is that benefiting you?** Twilio solves the problem of secure communication by providing reliable OTP verification services. This benefits me by ensuring that only authorized users can access my platforms or services, enhancing security and trust. Plus, it saves me time and effort by handling the verification process seamlessly, allowing me to focus on other aspects of my business. Overall, Twilio's solution simplifies authentication and strengthens security, making my life easier and my systems more secure. ### 50. Simplified Communications with Twilio **Rating:** 4.5/5.0 stars **Reviewed by:** Nikko R. | Sales Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Twilio?** What I like about Twilio is its user-friendly system—the API alone is straightforward, and integration with communication systems is super easy. Reliable it is. **What do you dislike about Twilio?** Thoough some features are easy to use, the advanced ones tend to get tricky to implement. Also, the cost is a bit high especially if it's used by high-volume users. **What problems is Twilio solving and how is that benefiting you?** It helps us increase customer engagement through calls, sms, etc. and be more efficient since communication tasks can be automated. ## Twilio Discussions - [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) - 2 comments, 1 upvote - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment - [View Twilio pricing details and edition comparison](https://www.g2.com/products/twilio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+19%3A06%3A02+-0500&secure%5Bsession_id%5D=2e23d225-7915-43bb-9e9b-140511d97d24&secure%5Btoken%5D=c69cfd8c27cfd118d6f65ac1a2d261b88567ce41ff57be1e138d19335b824ef7&format=llm_user) ## Twilio Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CERVIS](https://www.g2.com/products/cervis/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Eleven labs](https://www.g2.com/products/eleven-labs-2025-09-29/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [PlusThis](https://www.g2.com/products/plusthis/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Twilio Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Access** - Software Pairing - Browser Extension - Individual Download **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Twilio Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [MSG91](https://www.g2.com/products/msg91/reviews) - 4.5/5.0 (196 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)