### Contents - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Communication Platform as a Service (cPaaS) Platforms Resources ##### Articles, Discussions, and Reports to expand your knowledge on Communication Platform as a Service (cPaaS) Platforms Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Communication Platform as a Service (cPaaS) Platforms Articles [![2021 Trends in Collaboration Technology](https://learn.g2.com/hubfs/collaboration%20trends%202021.jpg "2021 Trends in Collaboration Technology")](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) [ ### 2021 Trends in Collaboration Technology ](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz ## Communication Platform as a Service (cPaaS) Platforms Discussions 0 Question on: Botmaker [how do they manage changes and new intentions within the organization](/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) How do they analyze the information, what tools do they use to track, etc. Camilo, how are you? That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform you can: - See who made a change, to which intent, and when that change was made (in case it is not published). - To analyze the information, you have our dashboards, although you can also hire a service where Botmaker's data is sent directly to a database to be able to visualize it in tools like Tableau, Power BI, Qlikview, etc. Additionally, you can integrate the platform with a Google Analytics property to see how traffic moves through the intents. - Also, you have the possibility to add new intents and correct things that your bots do not understand since our AI suggests everything the bot is having trouble understanding. - Lastly, if you need multiple bots that fulfill different roles (e.g., a sales bot and a customer service bot), you can create them and have them with separate intents thanks to our multibot feature. This makes it much easier to manage intents, agents, etc. I hope I have helped you, anything else, I am at your disposal. Regards, Mariano Head of Growth at Botmaker Answered: Mariano Rey on November 12, 2021 Comment deleted by user. Answered: Camilo Chen on January 21, 2022 Extracting the reports and monitoring with the project team. Answered: Cláudio Silva on August 29, 2022 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion/comments/new?remote=true) 0 Question on: Podium [How can I make people interact with the chat feature better?](/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) ? Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs. Answered: Jeff Joerin on March 12, 2020 Let you customers know the Podium App is for the customers to have a voice in the company. Good reviews as well as bad reviews are most welcome. If you dont have any bad reviews how can you address the issues that need to be fixed. Thank you Jeff@goodnewspest.com. Answered: Jeff Joerin on April 14, 2020 It starts with your team downloading the app to their phones and unlocking the feature that they can only view their own chats. The more people that see notification, the more you're likely to see more interactions. Incorporating the templates to make it easy for your employees to use it when "leaving a message" or "answering after hours" will make it more convenient and easy. Answered: Scott Melice on May 21, 2020 i'm a Financial Advisor and I make $60,000 monthly in passive income without a blog, without investing on ads or building my authority on social media. It took me around 6 months to make consistent money (and not lose what I made). I will teach you how to trade and use a crypto trading platform that guarantees successful trades and help you stay protected and avoid losing money. Irrespective of the amount you wish to start with, Bitcoin and digital earnings have been established to be a very good means of generating passive income. You can get very rich investing in Crypto. If you are interested to know how I make so much money from crypto trading you can write me a message via WhatsApp +1 (484)401 9355 I am always here to help anyone that wants to pursue their dreams to be wealthy in this lifetime. Good Luck! Answered: don charlton on August 18, 2022 [See more answers (3)](javascript:void(0);) [Your answer](/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better/comments/new?remote=true) 0 Question on: Wati [How to include pictures as a button option?](/discussions/how-to-include-pictures-as-a-button-option) We would like to help users who are not good at processing words to get answers of FAQs automatically. Pictures cannot be added as buttons. However, you can have messages with pictures and regular text buttons. Answered: Jitesh Dugar on July 12, 2022 [Your answer](/discussions/how-to-include-pictures-as-a-button-option/comments/new?remote=true) - ‹ Prev‹ Prev - 1 - [2](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=2) - [3](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=3) - [4](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=4) - [5](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=5) - … - [52](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=52) - [53](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=53) - [Next ›Next ›](/categories/communication-platform-as-a-service-cpaas/resources?discussions_page=2) ## Communication Platform as a Service (cPaaS) Platforms Reports Mid-Market Grid® Report for Communication Platform as a Service (CPaaS) Summer 2026 G2 Report: Grid® Report Grid® Report for Communication Platform as a Service (CPaaS) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Communication Platform as a Service (CPaaS) Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Communication Platform as a Service (CPaaS) Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Communication Platform as a Service (CPaaS) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Communication Platform as a Service (CPaaS) Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Communication Platform as a Service (CPaaS) Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Communication Platform as a Service (CPaaS) Spring 2026 G2 Report: Grid® Report Grid® Report for Communication Platform as a Service (CPaaS) Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Communication Platform as a Service (CPaaS) Spring 2026 G2 Report: Momentum Grid® Report